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Leshmi Giridharan - PeerSpot reviewer
Data specialist at a mining and metals company with 11-50 employees
Real User
Feb 4, 2024
Easier and faster than manually coding everything in Python
Pros and Cons
  • "The Autopilot feature is really good because it's helpful for people who don't have much experience with coding or data pipelines. When we suggest SageMaker to clients, they don't have to go through all the steps manually. They can leverage Autopilot to choose variables, run experiments, and monitor costs. The results are also pretty accurate."
  • "The training modules could be enhanced. We had to take in-person training to fully understand SageMaker, and while the trainers were great, I think more comprehensive online modules would be helpful."

What is our primary use case?

I use it for modeling large amounts of production data. We don't have the time and it's a large amount of production data. So, it's not physically possible to eliminate or find the co-relations, run it through, basically setting and coding in Python. So it's much easier. 

You just have your drag and drop. So if you have the Python knowledge for that, it's very good. We basically suggest that these people to use it as well. 

What is most valuable?

The Autopilot feature is really good because it's helpful for people who don't have much experience with coding or data pipelines. When we suggest SageMaker to clients, they don't have to go through all the steps manually. They can leverage Autopilot to choose variables, run experiments, and monitor costs. The results are also pretty accurate.

What needs improvement?

The training modules could be enhanced. We had to take in-person training to fully understand SageMaker, and while the trainers were great, I think more comprehensive online modules would be helpful. 

Additionally, the user manuals can be difficult to navigate without prior knowledge. We often test new features for clients in small groups, and I've heard feedback that the documentation could be more user-friendly.

For how long have I used the solution?

I have been using it for around nine months. 

Buyer's Guide
Amazon SageMaker
October 2026
Learn what your peers think about Amazon SageMaker. Get advice and tips from experienced pros sharing their opinions. Updated: October 2026.
920,336 professionals have used our research since 2012.

What do I think about the stability of the solution?

I would rate the stability an eight out of ten. They could add features, which would be nice.

What do I think about the scalability of the solution?

Scalability is a great point for AWS. But then again, when it comes to manufacturing, it's about people in the plant. Sometimes, they don't use the product at all. 

Even though it's popular and used by many companies, people tend to stick with other solutions. However, since Arain assumed your data center should be in-country, most people are now welcoming these cloud solutions.

The suitability of this solution's usage depends on the use case and the company size. If it involves a lot of variables and is difficult to manage manually, the tool is perfect.

How are customer service and support?

We get support from the Dubai guys. They come for training and provide any technical assistance needed. It's nice to have in-house support, so I'd rate them a nine out of ten.

Which solution did I use previously and why did I switch?

Our Infotech company comes under shared services. So, technically, we provide solutions for every other department.

Plus, we are working with AWS. Plus, we have, we have in-house tools that we develop. We also use Microsoft tools like Teams, Office, and SharePoint, as well as EDMS.

We also use SageMaker and Databricks.

How was the initial setup?

The initial setup was very simple for me. But for other people, so we set up the environment for people in here. So, technically, I don't think process people would have faced much challenge about that because we usually set it up, call them, and we share a screen, and we set it up for them. So it's all there. 

Initially, when someone has no knowledge about that, it would be hard. If you don't know the AWS essentials, knowing the correct kind of storage might be a challenge.

Initially, deployment will take around maybe an hour. But after that, you just get used to it, so it is pretty much easy. Like, about 15 minutes, you're done, you're explaining. 

For us, it's always on on-premise things, even better be a data lake or data warehouse or modeling or anything. So, going from, like, hardcore coding every line in bit fit and embedding it on your own. Having a feature like that is just a relief. So it took a lot of time because one of the popular manufacturing companies underwent a hack. And after that, most of the manufacturing companies don't promote cloud solutions.

Our data LAKE is on-prem. So, basically, we just move the modules that are required at that point in time and pull it out.

What's my experience with pricing, setup cost, and licensing?

There is room for improvement in the pricing. The pricing could be better, especially for querying. The per-query model feels expensive. It would be better to have tiered pricing based on query sets or usage. Some services definitely need pricing adjustments.

Which other solutions did I evaluate?

We tried Azure, and their tech support wasn't great. It took a long time for them to get back, and they might not have much regional coverage. I don't know if they have it, but AWS dominates the region, and most companies use it. When we were looking for solutions, we did some research, but the feedback for Azure wasn't positive.

What other advice do I have?

Overall, I would rate the solution a nine out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Team lead at Assell
Real User
Dec 13, 2023
A fast solution that uses less code, but creating notebook instances for multiple users is pretty expensive
Pros and Cons
  • "Feature Store, CodeCommit, versioning, model control, and CI/CD pipelines are the most valuable features in Amazon SageMaker."
  • "Creating notebook instances for multiple users is pretty expensive in Amazon SageMaker."

What is most valuable?

Feature Store, CodeCommit, versioning, model control, and CI/CD pipelines are the most valuable features in Amazon SageMaker.

What needs improvement?

Creating notebook instances for multiple users is pretty expensive in Amazon SageMaker.

For how long have I used the solution?

I have been using Amazon SageMaker for six months.

What do I think about the stability of the solution?

Amazon SageMaker is a stable solution.

What do I think about the scalability of the solution?

Amazon SageMaker is a scalable solution.

Which solution did I use previously and why did I switch?

I have previously worked with Google Cloud Platform (GCP). We first moved from GCP to Databricks because it was cost-efficient. Now, we are moving from Databricks to Amazon SageMaker to see whether it serves our purpose and is beneficial with respect to cost and time.

How was the initial setup?

The solution’s initial setup was straightforward. On a scale from one to ten, where one is difficult, and ten is easy, I rate Amazon SageMaker a six out of ten for the ease of its initial setup.

What about the implementation team?

The solution's initial deployment was a one-week job, but the final pipeline run was 12 to 15 hours.

What's my experience with pricing, setup cost, and licensing?

Creating notebook instances for multiple users is pretty expensive in Amazon SageMaker, but its storage is cheap.

On a scale from one to ten, where one is cheap, and ten is expensive, I rate the solution's pricing a six out of ten.

What other advice do I have?

I am doing a benchmarking study between Databricks and Amazon SageMaker to determine the most cost-efficient and effective for our organization.

Amazon SageMaker is a pretty good solution for users who don't have any knowledge about their data and want to try different scenarios. The solution is fast and uses less code.

Overall, I rate Amazon SageMaker a seven out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Amazon SageMaker
October 2026
Learn what your peers think about Amazon SageMaker. Get advice and tips from experienced pros sharing their opinions. Updated: October 2026.
920,336 professionals have used our research since 2012.
Abdulrahman Elbanna - PeerSpot reviewer
DEMI Instructor at a non-tech company with 501-1,000 employees
Real User
Oct 31, 2024
Streamlined machine learning workflow with room for enhanced user interface
Pros and Cons
  • "SageMaker offers functionalities like Jupyter Notebooks for development, built-in algorithms, model tuning, and options to deploy models on managed infrastructure."
  • "The user interface (UI) and user experience (UX) of SageMaker and AWS, in general, need improvement as they are not intuitive and require substantial time to learn how to use specific services."

What is our primary use case?

In my projects, I work with Amazon SageMaker to do face recognition using Amazon SageMaker and Amazon Lex. The platform is used for integrated development and utilizes features like Amazon Cognition for analyzing images and videos, as well as comparing images.

How has it helped my organization?

Amazon SageMaker provides a structured workflow from data sourcing, data processing, and data labeling to model training and deployment. This end-to-end workflow simplifies tasks and avoids confusion with other platforms, enhancing our efficiency. Moreover, its performance is commendable, especially in terms of computing speed, saving time effectively.

What is most valuable?

SageMaker offers functionalities like Jupyter Notebooks for development, built-in algorithms, model tuning, and options to deploy models on managed infrastructure. These features simplify the end-to-end machine learning workflow, including data labeling, preparation, reprocessing, training, deployment, and monitoring.

What needs improvement?

The user interface (UI) and user experience (UX) of SageMaker and AWS, in general, need improvement as they are not intuitive and require substantial time to learn how to use specific services. 

Additionally, the platform struggles with tuning large models, which is a significant limitation.

For how long have I used the solution?

I have been working with SageMaker for five or six months.

What do I think about the stability of the solution?

I haven't faced any performance or stability issues with SageMaker.

What do I think about the scalability of the solution?

Adding additional resources or scaling up to meet demand is not as straightforward as I would like.

How are customer service and support?

I have not had any experience interacting with customer support or technical support for SageMaker.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I have not used other AI development platforms like Azure or GCP in my current work. My use of SageMaker is based primarily on its integration into our existing workflows.

How was the initial setup?

I can't remember the initial setup process clearly after three months. However, there was a learning curve involved when I began using SageMaker.

What about the implementation team?

I am unsure about the size of the implementation team specific to the use of SageMaker, however, it was used by our team of ten people.

What's my experience with pricing, setup cost, and licensing?

The pricing is based on usage, and I find it reasonable for what we use it for.

What other advice do I have?

I suggest SageMaker for anyone looking to facilitate an end-to-end machine learning workflow, from preparing data to deploying models, due to its comprehensive feature set.

I'd rate the solution eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer2587194 - PeerSpot reviewer
Partner & Chapter | Management - NodeJS - Java - C# - Python at a tech vendor with 51-200 employees
Real User
Oct 29, 2024
Streamlined MLOps with user-friendly cost management and scalable data handling
Pros and Cons
  • "It's user-friendly for business teams as they can understand many aspects through the AWS interface."
  • "Amazon might need to emphasize its capabilities in generative models more effectively."

What is our primary use case?

We use Amazon SageMaker for a specific project involving an airline company to analyze historical flight data. Initially, we created a proof of concept locally and then developed a data pipeline to enhance the flow for large data models. This project benefited from SageMaker's ability to handle large data with TensorFlow, leading to a more efficient MLOps process.

How has it helped my organization?

SageMaker has streamlined the process for us, particularly in handling TensorFlow and making data management auto-scalable. This has allowed for a more efficient process, especially when discussing with DevOps about MLOps capabilities.

What is most valuable?

The most important feature is the ease of controlling costs with pricing calculators, which is crucial due to our limited budget. The low-code MLOps aspect simplifies data science work and makes it accessible for engineers without a DevOps background. It's user-friendly for business teams as they can understand many aspects through the AWS interface.

What needs improvement?

While not specific to SageMaker, I've observed a trend where companies are more attracted to the marketing of Gemini and GPT, leading some to migrate their pipelines to these platforms. Amazon might need to emphasize its capabilities in generative models more effectively.

What do I think about the stability of the solution?

SageMaker has proven to be stable with only one issue in our history, which is impressive.

What do I think about the scalability of the solution?

Before SageMaker, pipelines were created manually. Since using SageMaker, I've been impressed with its high scalability, rating it a ten out of ten.

How are customer service and support?

We have used free support tickets, and the response time is normal, usually in one or two days.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup was not complex, taking us about one month to fully understand and set it up, with the actual setup time being around one to two weeks.

What about the implementation team?

We managed the implementation with two people focusing on understanding and making additional tests.

What's my experience with pricing, setup cost, and licensing?

Compared to other top cloud services like Azure and Google Cloud in Brazil, AWS pricing is competitive and merits a rating of five out of ten.

Which other solutions did I evaluate?

We are migrating some models to Azure to evaluate its GPT enterprise version.

What other advice do I have?

It's important for new users to clearly define the testing process and understand what they aim to achieve. SageMaker facilitates a fast, secure, and scalable MLOps process.

I'd rate the solution nine out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: My company has a business relationship with this vendor other than being a customer. consultant
PeerSpot user
,student at a university with 11-50 employees
Real User
Jan 4, 2024
With a great support team, the product's initial setup phase and configuration process are easy
Pros and Cons
  • "I have contacted the solution's technical support, and they were really good. I rate the technical support a ten out of ten."
  • "The payment and monitoring metrics are a bit confusing not only for Amazon SageMaker but also for the range of other products that fall under AWS, especially for a new user of the product."

What is our primary use case?

I use the solution since it is good. I have no issues with the solution as it suits my needs. Amazon SageMaker was used in our company to train an ML model. One of the trainers in our organization used Amazon SageMaker to train an ML model. I haven't had the opportunity to use products other than Amazon SageMaker. I am satisfied with Amazon SageMaker.

What needs improvement?

I feel that the area around the interface in AWS is overall confusing. The payment and monitoring metrics are a bit confusing not only for Amazon SageMaker but also for the range of other products that fall under AWS, especially for a new user of the product. The tool is not simplified enough for beginners to use. From an improvement perspective, the tool needs to be simplified enough for beginners to use.

For how long have I used the solution?

I have used Amazon SageMaker once or twice in the last six months. My company operates as a system integrator for Amazon.

What do I think about the stability of the solution?

Stability-wise, I rate the solution an eight to eight and a half out of ten.

What do I think about the scalability of the solution?

It is a scalable solution. Scalability-wise, I rate the solution an eight out of ten.

The number of uses of Amazon SageMaker varies from project to project. For most of the projects, the employees in our company depend on Azure platforms. Based on requests from our company's clients, we use Amazon SageMaker. Presently, five or six teams in our company use Amazon SageMaker.

How are customer service and support?

I have contacted the solution's technical support, and they were really good. I rate the technical support a ten out of ten.

How would you rate customer service and support?

Positive

How was the initial setup?

The product's initial setup phase and configuration were easy.

The product's installation phase requires two people.

The solution can be deployed in a few hours.

What about the implementation team?

I and one of the trainers in our company were involved in the installation process of the product.

What was our ROI?

As the product does the job for what is required in our organization, I feel that it saves time.

What's my experience with pricing, setup cost, and licensing?

Amazon SageMaker is a very expensive product. There is a need to make monthly payments towards the licensing cost attached to the solution. Even though I had initially used Amazon SageMaker's free trial version, Amazon charged me 130 USD for two to three days of usage. There are no extra charges to be paid apart from the resources that users use.

What other advice do I have?

I have not integrated Amazon SageMaker with other products in our company.

If someone plans to use the free trial version of Amazon SageMaker, then the person should be aware that it is chargeable since Amazon has not mentioned it in a written format. For enterprise-level users, there is nothing to worry about since their organization will take care of the costs attached to the solution.

I rate the overall tool an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. Integrator
PeerSpot user
Asif  Meem - PeerSpot reviewer
Senior Machine Learning Engineer at sportsbet
Real User
Top 5
Jul 12, 2023
A tool with large online community support for model deployment, hosting, and monitoring that is expensive
Pros and Cons
  • "The solution is easy to scale...The documentation and online community support have been sufficient for us so far."
  • "The pricing of the solution is an issue...In SageMaker, monitoring could be improved by supporting more data types other than JSON and CSV."

What is our primary use case?

We use Amazon SageMaker for model deployment, hosting, and monitoring.

What is most valuable?

There is a lot of control in the solution over which terms you want to pick and choose. You don't have to pick the end-to-end machine learning operation solution. You can just choose deployment or training if you want, a benefit I saw in the solution.

You can leverage AWS's accelerated hardware to run your machine learning models, which is beneficial for improving a model's performance in terms of runtime, which is how long it takes to execute. Amazon SageMaker is an AWS product, and the company I work for already hosts all its services on AWS. Everything works well together if you're already on AWS.

What needs improvement?

Amazon SageMaker is expensive. It is more expensive than Databricks because it has a pay-as-you-go model with SageMaker.

The pricing of the solution is an issue.

In SageMaker, the monitoring does not support data captured in a protocol called protobuf since it only accepts JSON and CSV. We use protobuf to exchange messages. We have to write our own logic to serialize protobuf, which is more work, and it'd be better if SageMaker provided out-of-the-box support for that.

In SageMaker, monitoring could be improved by supporting more data types other than JSON and CSV. Amazon SageMaker can start with Protobuf since it is a popular messaging protocol.

For how long have I used the solution?

I have been using Amazon SageMaker for six months. We are using the latest version of the solution. My company has a partnership with Amazon.

What do I think about the stability of the solution?

I can't comment on the solution's stability because it's still in production.

What do I think about the scalability of the solution?

The solution is easy to scale.

We have B2C Customers for the product, which would include over two million monthly recurring users.

How are customer service and support?

I have not contacted Amazon regarding the support.

The documentation and online community support have been sufficient for us so far.

How was the initial setup?

There is nothing to install since it is all cloud-based.

Deployments are a matter of minutes, depending on what kind of tool you use. I use AWS CDK for deployment, and with CDK, if you know what you're doing, it takes 15 minutes.

The solution is deployed on a public cloud.

The number of people required for deployment depends on the company and how fast they want to get it done. I had once completed PoC and the implementation part, and it took me some time, but deploying it alone is not an end-to-end solution. The deployment process requires the expertise of data scientists to build the model and an engineer to deploy it. Deployment would involve a maximum of two individuals.

What about the implementation team?

Technically, you shouldn't need anyone because it's AWS-managed services.

What was our ROI?

The solution's worth depends on the company's use cases. For us, the solution is valid because we already run on AWS.

What's my experience with pricing, setup cost, and licensing?

There is no license required for the solution since you can use it on demand.

What other advice do I have?

Amazon SageMaker is definitely not the best product out there. I recommend that one can quickly do prototyping on SageMaker. It is easy to take your workload to the AWS Cloud. Amazon SageMaker's setup is very fast, so you'll be able to validate all your hypotheses pretty fast.

Overall, I rate the solution a seven out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Arun Srivastav - PeerSpot reviewer
CEO at Planfirma Technologies Private Limited
Reseller
Top 5Leaderboard
Sep 25, 2024
A fantastic tool for short-term use with quick deployment and integrated machine learning model development
Pros and Cons
  • "The most valuable feature of Amazon SageMaker is SageMaker Studio."
  • "While integration is available, there are concerns about how secure this integration is, particularly when exposing data to SageMaker."

What is our primary use case?

Our primary use case for Amazon SageMaker involves saving infrastructure requirements by deploying machine learning or AI models. Instead of preparing new servers, which incurs a high cost, we use SageMaker to develop models temporarily. We use SageMaker services only for the short duration needed to create AI models and then terminate them.

How has it helped my organization?

Amazon SageMaker has helped our organization manage infrastructure costs by avoiding the need to set up new, costly servers for our AI model development. It provides a ready-made platform that allows us to quickly start our machine learning projects and is beneficial for short-term projects.

What is most valuable?

The most valuable feature of Amazon SageMaker is SageMaker Studio. It is a web-based, integrated model that allows numerous connections and includes all steps needed for machine learning development. The visual steps provided in the Studio are highly beneficial. Additionally, the advanced monitoring feature helps us keep track of infrastructure usage.

What needs improvement?

While integration is available, there are concerns about how secure this integration is, particularly when exposing data to SageMaker. Enhancing encryption and overall security could uplift the platform and build more trust among users. Another area of improvement is the cost, which can become quite high during prolonged use.

For how long have I used the solution?

We have been working with Amazon SageMaker for about one year.

What do I think about the stability of the solution?

Amazon SageMaker is quite stable. We have never had to reinstall or reconfigure it, indicating that whatever we set up initially worked well. However, the stability score is eight because users occasionally run into issues.

How are customer service and support?

The support from Amazon SageMaker is very good. The chat support is well-maintained, and support team members possess in-depth knowledge about SageMaker, providing immediate help. However, the wait times for support can occasionally delay assistance.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup of Amazon SageMaker is quite easy. The online help from AWS is comprehensive, and their support team is knowledgeable. Ample documentation and expert chat support make the setup process smooth, although some might run into issues during the setup.

What was our ROI?

Amazon SageMaker provides a ready-made tool and platform that allows quick initiation of AI models, which is of interest to many. However, the long-term cost can be high if used continuously, which can affect its adoption for regular, ongoing use.

What's my experience with pricing, setup cost, and licensing?

The license cost for Amazon SageMaker ranges between seven thousand to fifteen thousand dollars per month depending on various factors such as the model, amount of data, and geographical locations involved.

What other advice do I have?

Amazon SageMaker is a fantastic tool for short-term use. The billing increases significantly for prolonged use, but for short-term projects, it is quite economical. For those considering it, it is highly recommended that they use it for quick, temporary projects and then move out.

I'd rate the solution eight out of ten.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer.
PeerSpot user
Neeraj Pokala - PeerSpot reviewer
Machine Learning Engineer at TechMinfy
Real User
Jul 25, 2024
Has hyperparameter tuning which helps to save time
Pros and Cons
  • "The most tool's valuable feature, in my experience, is hyperparameter tuning. It allows us to test different parameters for the same model in parallel, which helps us quickly identify the configuration that yields the highest accuracy. This parallel computing capability saves us a lot of time."
  • "One area where Amazon SageMaker could improve is its pricing. The high costs can drive companies to explore other cloud options. Additionally, while generally good, the updates sometimes come with bugs, and the documentation could be much better. More examples and clearer guidance would be helpful."

What is our primary use case?

We use Amazon SageMaker primarily for training and deploying end-to-end models for our specific use cases. We take models from the interface and deploy them to the staging environment, ensuring they are monitored 24/7. This tool is essential for deploying models. 

What is most valuable?

The most tool's valuable feature, in my experience, is hyperparameter tuning. It allows us to test different parameters for the same model in parallel, which helps us quickly identify the configuration that yields the highest accuracy. This parallel computing capability saves us a lot of time. 

What needs improvement?

One area where Amazon SageMaker could improve is its pricing. The high costs can drive companies to explore other cloud options. Additionally, while generally good, the updates sometimes come with bugs, and the documentation could be much better. More examples and clearer guidance would be helpful.

For how long have I used the solution?

I have been working with the product for six to seven months. 

What do I think about the stability of the solution?

The solution is a stable product.

What do I think about the scalability of the solution?

My company has 300 to 400 users. The solution is scalable. 

How are customer service and support?

We contacted AWS support, and we are happy with them. 

Which solution did I use previously and why did I switch?

We are AWS partners and blindly go with AWS products. 

How was the initial setup?

Regarding the initial installation, setup, and deployment, I would rate it as medium difficulty. Since it operates within the AWS ecosystem, you must follow specific rules and understand how AWS works. It can take around four to five months to fully deploy a model, understand its running and training processes, and get everything set up properly.

What other advice do I have?

If you want to use Amazon SageMaker for the first time, I would advise completing one of the AWS certifications and reading the documentation thoroughly. Having someone experienced with the product to guide you can also be very helpful.

Despite its high price, the tool is continually evolving, and updates are frequent and relevant. However, due to its pricing and some issues, I would rate it a seven out of ten.

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: My company has a business relationship with this vendor other than being a customer.
PeerSpot user
Daniel Boadzie - PeerSpot reviewer
Machine Learning Specialist at Hubtel
Real User
Feb 17, 2024
The product enables users to build and deploy machine learning models, but the documentation must be made more user-friendly
Pros and Cons
  • "The product aggregates everything we need to build and deploy machine learning models in one place."
  • "The documentation must be made clearer and more user-friendly."

What is our primary use case?

I use the solution to build machine learning models and deploy them on endpoints.

How has it helped my organization?

The cost of managing our organization’s infrastructure is just too much. It’s easier to use AWS.

What is most valuable?

The product aggregates everything we need to build and deploy machine learning models in one place. We log in to the cloud and have everything we need to build and deploy models.

What needs improvement?

The product must improve its documentation. The documentation must be made clearer and more user-friendly. Sometimes, we run into issues with setup. However, it's not that often.

For how long have I used the solution?

I have been using the solution for about two years.

What do I think about the stability of the solution?

The stability is solid. I've been using the tool for a while. I haven't had major issues with it.

What do I think about the scalability of the solution?

We have 600 people in our organization. More than 300 people are developers. Everybody uses AWS. The tool is very scalable. I rate the scalability a nine out of ten.

How are customer service and support?

I had an issue logging into my AWS account. So I contacted the support persons. They were helpful.

How would you rate customer service and support?

Positive

How was the initial setup?

The solution is deployed on the cloud. We do not manually install the solution on our machine. We do have a CLI on our machine.

What's my experience with pricing, setup cost, and licensing?

The solution is relatively cheaper. Azure might be a little cheaper than AWS. However, AWS has all the services we need in one place.

What other advice do I have?

The solution works. It’s better than most of the other options available. We go through a long process to get the model in the hands of the users. SageMaker caters to all the processes involved with pre-built services. It makes the whole process very easy. Sometimes, the cost can be an issue, but it has all the right services we need. It is very smooth. Overall, I rate the solution a seven out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Padmanesh NC - PeerSpot reviewer
Big Data Solution Architect - Spatial Data Specialist at SCIERA, INC
Reseller
Top 5Leaderboard
Aug 21, 2023
A reasonably priced solution offering various models for its users to leverage from, along with an easy deployment process
Pros and Cons
  • "The solution's ability to improve work at my organization stems from the ensemble model and a combination of various models it provides."
  • "In general, improvements are needed on the performance side of the product's graphical user interface-related area since it consumes a lot of time for a user."

What is our primary use case?

My company uses Amazon SageMaker since we are into data analytics involved in predictions and focusing on various model executions, working with some top companies. Most of the use cases of the solution for my company stem from the fact that we need to understand various customer chain models, including customer retention or customer acquisition models, to leverage more revenue. Sometimes, the solution functions in batch mode or real-time mode. In case a customer contacts an IVR agent or the customer support team for help, we do modeling in real-time and deliver to Amazon SageMaker endpoint, ensuring how the robotics part responds to the queries of the customer.

How has it helped my organization?

The solution's ability to improve work at my organization stems from the ensemble model and a combination of various models it provides. It is important to note that since the ensemble model has limitations, it takes more time to process.

What is most valuable?

The most valuable feature of the solution is Amazon SageMaker Canvas. The training and algorithm-based XGBoost modeling make it a good product for a startup, especially for companies that want to explore something but don't have a proper model. The instrument will be helpful for those who want to explore something.

What needs improvement?

Amazon SageMaker should concentrate and get the performance of the ensemble model to be good enough for its users.

Improvements are needed in terms of performance for not all but some of the models, especially whenever we use the product for image classification or something. In general, improvements are needed on the performance side of the product's graphical user interface-related area since it consumes a lot of time for a user.

For how long have I used the solution?

I have been using Amazon SageMaker for four to five years. My company is a customer of AWS, and we have an advanced technology partnership with Amazon.

What do I think about the stability of the solution?

Stability-wise, I rate the solution a nine out of ten.

What do I think about the scalability of the solution?

Scalability-wise, I rate the solution an eight out of ten.

Around 20 to 25 people in my company use Amazon SageMaker.

How are customer service and support?

The technical support for the solution is good, but it is a paid service. The technical support for troubleshooting issues is chargeable, so ten percent of AWS billing will be the cost for technical support. I rate the solution's technical support an eight out of ten.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

Along with Amazon SageMaker, I use other services from AWS, like AWS Glue, Athena, Redshift, SQS, SNS, and Airflow.

How was the initial setup?

On a scale of one to ten, where one is a difficult setup, and ten is an easy setup, I rate the setup phase a nine.

The solution is deployed on the cloud.

The deployment phase takes around 15 to 20 minutes since the product has good integration capabilities with other platforms like Jenkins and Terraform.

Our company uses Jenkins pipeline and Bitbucket for the deployment process. Everything is moved from CodeCommit to Bitbucket, after which the Jenkins pipeline takes it from Bitbucket and deploys it to SageMaker. We can do the deployment in the cloud as well, but we do it with Bitbucket and Jenkins since they allow for good integration with Amazon SageMaker, which is also easy for us to make it move.

We have a team consisting of solution and database architects in which, most of them are AWS-certified individuals capable of carrying out troubleshooting procedures in case of issues who take care of the solution's deployment process in our company.

What's my experience with pricing, setup cost, and licensing?

I rate the pricing a five on a scale of one to ten, where one is the lowest price, and ten is the highest price. The solution is priced reasonably. There is no additional cost to be paid in excess of the standard licensing fees.

What other advice do I have?

From an exploration perspective, for people who cannot afford hardware at the physical location, it would be good to use the services from a cloud for leverage. It is easy to scale up or down when operating on an AWS Cloud. Suppose we have an on-premises or hybrid solution. In that case, we need to look at the economic structure of the organization, after which bringing everything into a physical location can get really complex. I suggest others explore using AWS before deciding on future plans.

I rate the overall solution a nine out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Amazon SageMaker Report and get advice and tips from experienced pros sharing their opinions.
Updated: October 2026
Buyer's Guide
Download our free Amazon SageMaker Report and get advice and tips from experienced pros sharing their opinions.