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Ameyo Fusion CX Reviews

Vendor: Ameyo
3.5 out of 5
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What is Ameyo Fusion CX?

Ameyo is a customer experience platform that helps enterprises of all sizes to connect, serve and support their customers. It is a powerful and highly flexible one-stop solution for all your contact center needs that lets the businesses have personalized interaction with every customer across multiple channels, thereby driving customer engagement.

Get the Help Desk Software Buyer's Guide and find out what your peers are saying about Ameyo Fusion CX, ProProfs Help Desk and more!
Ameyo Fusion CX is the #39 ranked solution in top Help Desk Software. PeerSpot users give Ameyo Fusion CX an average rating of 7.0 out of 10. Ameyo Fusion CX is most commonly compared to ProProfs Help Desk: Ameyo Fusion CX vs ProProfs Help Desk.
Buyer's Guide
Help Desk Software
March 2025
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Helped 842,466 peers since 2012

Ameyo Fusion CX mindshare

As of March 2025, the mindshare of Ameyo Fusion CX in the Help Desk Software category stands at 0.4%, up from 0.2% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Help Desk Software
 
 
Key learnings from peers

Valuable Features

  • "We previously used Survey Monkey. We moved to using this solution because it offers more features. This solution offers call billing, CRM capabilities and remote support."

Room for Improvement

  • "In a future release, I would like to have smart learning. There are three phone networks in the UK and we want to know which networks are being used. I would also like to have language interpretation."

Pricing

  • "This solution costs our business $3,000 per year."
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our Help Desk Software Buyer's Guide for additional reliable information.

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Learn more about Ameyo Fusion CX

Designed on latest and robust technology, Ameyo delivers customer engagement solutions which help businesses to improve productivity and profitability and meet their overall goals of customer acquisition & retention, repeat sales and requisitioning and business process automation.

Ameyo has a long-standing history of excellence with years of proven industry experience in the very challenging and fast-paced Customer Experience Management domain. We came in 2003, built a complete Contact Center Suite in 2004, launched Ameyo PACE and Ameyo on Cloud in 2010. Within a span of five to six years, we launched the ultimate Omni-channel and Customer Experience solution in the form of Ameyo Omni and Fusion CX respectively. With over 2000+ customers in across various verticals such as Banking, BPO, E-commerce, Financial Services, Telecom, Travel & Tourism, Healthcare, and Retail, this is just the beginning of our journey to be the most innovative and customer-centric global Contact Center transformers.

Ameyo Fusion CX customers

Bank Bazaar

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Ameyo Fusion CX reviews

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Alfred Watts - PeerSpot user
Head Of Information Technology at UNBS
Verified user of Ameyo Fusion CX
Nov 25, 2022
CRM and billing solution used in a large enterprise that offers scalability and stability

Pros

"We previously used Survey Monkey. We moved to using this solution because it offers more features. This solution offers call billing, CRM capabilities and remote support."

Cons

"In a future release, I would like to have smart learning. There are three phone networks in the UK and we want to know which networks are being used. I would also like to have language interpretation. "

What is our primary use case?

We have got a publication department and our management need to know what they're doing. We have 30,000 people using this solution.

What is most valuable?

This solution does my logging and micro billing.

*Disclosure: I am a real user, and this review is based on my own experience and opinions.
Read full review (339 words)