AppDynamics Browser Real-User Monitoring Reviews

ROI from AppDynamics Browser Real-User Monitoring is positive. Users found value in the insights and data provided by the tool, which helped them optimize their websites and improve user experience. The monitoring capabilities helped identify and resolve issues quickly, leading to increased efficiency and cost savings. Users also appreciated the intuitive interface and ease of use, allowing them to easily navigate and analyze the data. 

The pricing, setup cost, and licensing for AppDynamics Browser Real-User Monitoring can be quite expensive. The solution has different licensing models, including an agent-based model and an infrastructure-based model. The agent-based model requires payment per agent, while the infrastructure-based model is based on the CPU core. The pricing for the infrastructure model is available at wholesale level pricing. It is important to note that AppDynamics does not typically offer monthly payments; annual payments are the minimum.

• "The pricing needs to come down."
• "We have two different licensing models for this solution. One of them is the agent based model, which requires payment per agent. The other is an infrastructure based model, where the price is based on the CPU core. For the infrastructure model wholesale level pricing applies. All of the up to date licensing prices for this product are available on the manufacturers website."
• "AppDynamics does not usually do monthly payments. They do it on an annual basis, at the very least."

The primary use case of AppDynamics Browser Real-User Monitoring is to monitor the performance of applications. It is used to see errors, snapshots, and exceptions in both the back and front ends of applications. The solution is also used for frontend monitoring, end-user monitoring, checking response time, and other frontend metrics. 

Additionally, it is utilized for sending error or issue alerts to clients. The use case depends on the client's primary revenue-generating websites, such as for insurance companies that use the solution to download insurance quotes and monitor end-user activity. In the banking sector, it is used to measure user experience and for analytical purposes. 

The solution is also used to monitor online shopping experiences and internal applications to ensure they can process workloads effectively. AppDynamics Browser Real-User Monitoring is deployed both on-premises and on the cloud, serving millions of users accessing systems on a mobile device with millions of transactions per day.

The customer service and support for AppDynamics Browser Real-User Monitoring is consistently available and accessible. The support team is willing to engage in Webex meetings to address any issues with the solution. Technical support is highly regarded, with two different service tiers available. While the faster response time may not be necessary, there is room for improvement in terms of usability. It is believed that the support team has the potential to provide more valuable assistance by deviating from rigid standards. 

The initial setup for AppDynamics Browser Real-User Monitoring varied among reviewers. Some found it very easy and straightforward, with deployment taking only a few minutes. Others, however, experienced difficulties and a longer setup process, involving multiple teams and taking up to a year. The ease of setup seemed to depend on whether it was on-premises or SaaS, with the former being less problematic. 

AppDynamics Browser Real-User Monitoring is easily expandable and has good scalability. Scalability is important for various business cases, including the use of microservices and dynamic expansion.

AppDynamics Browser Real-User Monitoring is considered stable and reliable by users. The stability is dependent on the speed of accessing the application, particularly for users in different locations.