Providing online support has proven to be quite valuable. However, it's important to note that this isn't so much an improvement, but rather a standard practice for solutions like Azure Stack or AWS Outpost. Typically, the respective companies send their engineers for installation at the customer's premises, ensuring on-site support. I recall a similar instance when we requested on-site support for one of our locations in Hyderabad, and Amazon agreed to send their engineers to set up the solution in our office environment. That said, in terms of potential improvements, it would be beneficial to have the option for capacity expansion. When customers opt for a solution like Outpost, they receive a fixed set of capacities in terms of storage, network, and hardware. As design engineers, it's crucial to consider use cases and plan for scalability and sustainability. Having the flexibility to extend these capacities could be valuable. Some engineers may not be aware of future needs, and if there's an opportunity to expand capacity without the need for additional functionality, it would be a helpful feature. This way, we can cater to various needs and ensure the solution remains adaptable in the long run.
