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it_user345678 - PeerSpot reviewer
Director IT Business Office at a healthcare company with 1,001-5,000 employees
Vendor
It allows me to ensure that IT meets their P&L objectives, stay within budget and reach earning targets. It would be nice, though, to have all configuration options at the partition level.

What is most valuable?

Capacity and demand management allows me to know if I have enough resources for all the projects that I have to do. It helps to drive the whole budget of the department.

How has it helped my organization?

It allows me to easily keep track of and report costs for the company in order to reach our profit and loss objectives. It’s a good tool to manage capacity and demand which ultimately impacts the profit and loss.

What needs improvement?

This is the first time I’m using a partition (one installation for the holding company which includes a partition for my company and our sister company). It would be nice to have more configuration options at the partition level. Resources are at the system level and for an administrator, which can become confusing when troubleshooting issues.

For how long have I used the solution?

We started the implementation last year, and are still doing this.

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Broadcom Clarity
November 2024
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What do I think about the stability of the solution?

I have used CA PPM in three separate companies. I have never had an issue with stability. However, I have always used on premise and not SaaS. In general, I’m not a fan of SaaS. If there are stability issues, I know it’s on our end.

What do I think about the scalability of the solution?

I do not have any scalability issues.

How are customer service and support?

Currently, my implementation partner (R2) has only used technical support when we ran into an issue during implementation.

Which solution did I use previously and why did I switch?

I've always been using this and I wanted to continue. I implemented a Microsoft Project Server at a prior company, and it was not as good. Where I am now, I got to pick so I chose this.

What about the implementation team?

I am currently using a CA Partner (R2) to assist with the implementation.

Which other solutions did I evaluate?

I look at usability. As a resource, I want to do the least amount of clicks and streamline processes. I have looked at other products, however, CA PPM is the only solution that will keep a managed service provider plan in sync with timesheets when a Project Manager deletes a task that has actuals on it. This was the best feature and a huge selling point for me.

What other advice do I have?

Let your employees understand the benefits of CA PPM and show them how much it will help them to do their work. A tool should be used to make their lives easier and not treated as an annoyance.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Fabio Nicida - PeerSpot reviewer
CEO at Agila Tecnologia
Real User
Helpful support, flexible, and highly reliable
Pros and Cons
  • "Broadcom Clarity PPM is robust and flexible, and all the functionality sets are in one place."
  • "Broadcom Clarity PPM should improve how the reports are being generated and contracts management."

What is our primary use case?

We have some deployments of Broadcom Clarity PPM on the cloud and others on-premise.

We have many use cases for Broadcom Clarity PPM. We have some customers that are in government, they use it to manage IT projects. We have other customers that are from the petrochemical industry, they use the solution for investment management and capital management.

What is most valuable?

Broadcom Clarity PPM is robust and flexible, and all the functionality sets are in one place.

What needs improvement?

Reports generated through Jaspersoft could be more integrated into the solution. Today, by default, users must navigate out of their context to run a report or a consultant must create a special portlet to bring reports into context. This could be an OOTB functionality. 

There should be support for contract management. Clarity manages all kinds of investments very well, but there is no native functionalities to manage contracts between the companies regarding these investments. 

For how long have I used the solution?

I have been using Broadcom Clarity PPM for 17 years.

What do I think about the stability of the solution?

Broadcom Clarity PPM is stable.

What do I think about the scalability of the solution?

The scalability of Broadcom Clarity PPM is good.

We have approximately 10,000 people using this solution.

How are customer service and support?

I rate the technical support from Broadcom Clarity PPM a four out of five.

How was the initial setup?

The initial setup of Broadcom Clarity PPM is complex.

What's my experience with pricing, setup cost, and licensing?

There are different licensing models with Broadcom Clarity PPM. With the software as a service model, you pay as you go, and if you are on-premises, you can buy a perpetual license and an annual fee for maintenance.

I rate the price of Broadcom Clarity PPM a three out of five.

What other advice do I have?

For people new to the solution, I would advise them to keep it simple and start using default functionality.

I rate Broadcom Clarity PPM a nine out of ten because it has a lot of functionality, is very flexible, and is highly stable.

Disclosure: My company has a business relationship with this vendor other than being a customer: partner
PeerSpot user
Buyer's Guide
Broadcom Clarity
November 2024
Learn what your peers think about Broadcom Clarity. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
816,406 professionals have used our research since 2012.
it_user779148 - PeerSpot reviewer
Business Analyst at a manufacturing company with 1,001-5,000 employees
Real User
Allows me to track projects, easily produce status reports, and check risks/issues
Pros and Cons
  • "It allows me to keep track of the projects, residual location, it gives me the ease of getting status reports out, and checking risks and issues."

    What is our primary use case?

    We're using it for project and for portfolio planning, and we're continuing to use it for financial investment planning in the future.

    We've got four different instances on it, but we've only rolled it out in my area, corporate IT, and for 150 users. 

    It performs well.

    How has it helped my organization?

    We've been lacking a project management system that we could easily pull data out of, as leads were putting it in. So the users were not updating the systems, whatever system they were using, as much.

    What is most valuable?

    It allows me to keep track of the projects, residual location, it gives me the ease of getting status reports out, and checking risks and issues.

    What needs improvement?

    I don't have anything specific to note right now. We're not using all the features, functionality yet.

    What do I think about the stability of the solution?

    It's stable.

    How are customer service and technical support?

    Technical support is typically on par, gives you quick answers, and gets back with you relatively quickly.

    There's always an issue or two that hangs out there, that does not get resolved, but for the most part we get good service.

    Which solution did I use previously and why did I switch?

    We were using Artemis. We switched because it was not meeting our needs. They weren't using it in the way that they wanted to be using it. It didn't have the functionality.

    How was the initial setup?

    We are using software service, so it's been pretty straightforward.

    Which other solutions did I evaluate?

    Oracle Primavera was on the shortlist as was Attask. But CA PPM is a more comprehensive enterprise type of solution.

    What other advice do I have?

    When selecting a vendor the most important criterion is longevity.

    I give CA PPM a nine out of 10 because there's always room for improvement, but they gave a good quality solution.

    I would recommend it.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    it_user779004 - PeerSpot reviewer
    Senior Engineer at Northwestern Mutual
    Real User
    It makes the whole lifecycle of project management a lot easier than using legacy systems
    Pros and Cons
    • "It makes the whole lifecycle of project management a lot easier than using the legacy systems, which we are retiring every few months because of PPM."
    • "I love the fact that it is very flexible. I am the lead engineer with enhancements, development, developing new portlets, anything that has to be added on, and integrating data, such as ETL processing."
    • "​CA Communities need a lot of improvement."

    What is our primary use case?

    We manage projects, financials, labor actuals, timesheet entry, and cost plans for the entire company.

    How has it helped my organization?

    It makes the whole lifecycle of project management a lot easier than using legacy systems, which we are retiring every few months because of PPM. We have taken archaic reporting, Excel reporting systems, and are replacing them with PPM functionality in old timesheet entry systems with PPM timesheet entry and labor actuals, which are being calculated directly in PPM.

    What is most valuable?

    • Timesheet entry
    • Cost plans
    • Calculating labor actuals and financials
    • Forecasting

    What needs improvement?

    I really like this roadmapping, which is huge. It is like the future of cost plans, making it all Excel-like, grouping and all that fancy stuff. 

    What do I think about the stability of the solution?

    It is getting better. Once in awhile, PPM will go down. It does not go down very much at all, and now that we have over close to 7,000 users logging in, it has only gone down once in several months. So, it is pretty good.

    How is customer service and technical support?

    CA Communities need a lot of improvement. I like the support desk. They try and answer our questions quickly and efficiently, and usually they do a pretty good job. I would give them a B. 

    I think CA Communities could be greatly improved. I would give them a C minus. 

    What about the implementation team?

    We are On Demand, so CA does the setup.

    What other advice do I have?

    Go for it. I like PPM. I love the fact that it is very flexible. I am the lead engineer with enhancements, development, developing new portlets, anything that has to be added on, and integrating data, such as ETL processing.

    Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
    PeerSpot user
    it_user778566 - PeerSpot reviewer
    Project Manager at Premier Health
    Vendor
    Scalability is massive and awesome. Also, the new UX is very user-friendly and simple.

    What is our primary use case?

    The primary use case for our product is definitely the project management and portfolio management part of the tool, in that we have never really had anything like this before at our company. Previously, it was a lot of shoot from the hip, not a ton of follow-up on major projects, or at least proper follow-up. It has just been a way to prioritize for us, if adding project x, what does that do to projects a, b, and c at the front-end. 

    We are still learning a lot with it. It is definitely a big culture change for our company in that we have never really had to do this before. I would say it is the accountability piece. There are just a lot of the pieces that we have tried to do and we have tried to do unsuccessfully, so we are using this product and so far it has been a success, but we still have not really pushed it out very hard yet. So, more to come.

    How has it helped my organization?

    We are still learning what it is going to do and how it is going to help. We have goals for how it is going to help. It has a lot of the lookback and a lot of the analysis of where our funding going, is it going there properly, and are we stretching our people too thin? 

    There is still a lot to be determined but it brings everything back full circle to make sure we are properly managing everything from the finance side to the people side.

    What is most valuable?

    The new UX is very user-friendly and simple. The new user interface has been great, I think it has been easier. It will be an easier way to get the product out and used more frequently and more real-time, whereas mainly a lot of only the IT people were able to use the old interface well, just from their background. With the new user interface, it will help a lot.

    What needs improvement?

    I am still wrapping my head around the whole process. This is still a newer aspect for me compared to what I have done in the past. I really can't comment on this, because I am still learning all the features that are available within this and using them well and efficiently. I think once I get my head around it and how it will work for our organization, I would probably be able to give a better comment.

    For how long have I used the solution?

    Less than one year.

    What do I think about the stability of the solution?

    Still to be determined. I would say so far so good. I do not really have any complaints about it, but I probably can't give a very detailed answer.

    What do I think about the scalability of the solution?

    Scalability is massive. It is awesome. It is definitely something we have never done at our organization. It is just steering the ship that way. If the product is a 10, we're probably only using it at a one or a two right now with everything that is available. So, it is still to be determined.

    Which solution did I use previously and why did I switch?

    Our old solution was pretty much Excel, and we really did not have it. For a health system, we are now facing a lot more cost pressures, and needing to spend our dollars way more efficiently than we ever had to. Other organizations or sectors have already cut a lot of their costs. Healthcare has lagged behind in this, mainly because we did not have to in the past, and now we are at that point. In looking at that, and really analyzing what we do and how we spend, we need to be more on our forefront now. That is why we ending up investing.

    How was the initial setup?

    It seemed pretty straightforward.

    Which other solutions did I evaluate?

    It was based on our enterprise manager's recommendation from another system that we had talked to. I do not really know all of the background that went behind that, but I know this came to us. This was really one of the only products we had looked at.

    It was just the next step where we as an organization needed to go. We were very impressed. It was really getting our organization to buy into the process more than the product. The product, having all of the features which are available, is the reason that we wanted to go that route.

    What other advice do I have?

    I would absolutely recommend this product. Just the capability of it is really blowing my mind so far. It is more than anything we have ever done. We have worked with Microsoft Project and used Excel spreadsheets in my department. So, this is just blowing our minds, everything that we can pull together, and how much more efficient it is.

    I am the backup for our project management office in that I assist our project manager, getting out and helping all our project managers, and everybody from IT. I am in our innovate office, which is basically, project management. 

    Most important criteria when selecting a vendor: Accessibility would be my number criteria. Helping us out and getting us going.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    it_user779049 - PeerSpot reviewer
    Manager IT Service Transition at a hospitality company with 10,001+ employees
    Vendor
    We no longer have multiple systems to track time and status, risks and issues

    What is our primary use case?

    Primarily we're using it for 

    • project management
    • status tracking
    • resource allocation tracking
    • and timesheets and resources for our project management team.

    And we're just starting to actually roll it out to our legal team. Yes, that is correct. Our legal team is actually going to use the Project Object in PPM for tracking their litigation cases.

    It has performed well.

    How has it helped my organization?

    It's a kind of one-stop shop repository of all of our project statuses and what everybody is doing. So we don't have multiple systems that have to track time and status, and risks and issues.

    What is most valuable?

    I think it's very configurable. However we want to change something with out-of-the-box configuration, it's pretty simple to do.

    What needs improvement?

    The expandability of the new UX for the majority of what we can do on the classic UI side.

    What do I think about the stability of the solution?

    Stability is very good.

    What do I think about the scalability of the solution?

    We haven't really tested scalability yet. But we will be with this little "legal team" project, and we'll see how it scales to a completely different demographic of users using the interface.

    How are customer service and technical support?

    Technical support is very good. I'm happy with the response time and they are definitely knowledgeable.

    Which solution did I use previously and why did I switch?

    We didn't have any centralized PPM solution. Everybody was just using Microsoft Project for their own thing. We needed an overarching solution to give visibility on what everybody was doing, and what we can do as an enterprise.

    How was the initial setup?

    Complex.

    We probably should have bitten off a little bit less of the sandwich to begin with. Our implementer was more of a solutions expert and a consultant than they were a trainer. I think we were looking for more of a trainer than somebody to just tell us how we need to set it up. It was less collaborative than I would've liked.

    Which other solutions did I evaluate?

    I was not a part of that evaluation. I'm going to say "yes", we evaluated other solutions, but I don't know who they were.

    What other advice do I have?

    I have two words regarding the new UX: Love it.

    When evaluating other vendors, the most important thing is a lot of the professional services, because my organization is not inherently a technical organization. We are a restaurant company. We don't staff a lot of technical folks. So probably the number one priority is that technical professional services offered.

    I give the solution an eight out of 10 because I think the classic UX is a little bit clunky. Obviously the new UI is taking over. But also obviously, everything we can do in the classic UI cannot be done yet in the new UI. So we're waiting.

    In terms of advice, have your specific requirements of what you need upfront. That way, you're not going to be swayed by all of the cool little gadgets that you could use. Know what you do want to use upfront, and then all the cool gadgets can come later.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    it_user778569 - PeerSpot reviewer
    Senior Business Analyst at a retailer with 1,001-5,000 employees
    Real User
    Provides an overall picture and drill-down, although needs more flexible data uploading
    Pros and Cons
    • "Provides an overall picture, it gives you the ability to store your capex, capital and expense budgets, on projects."
    • "They need something so that if we, say, send some sheets to users, or for the scenario where not everybody has access to Clarity, but are part of planning; those people should be able to upload data directly to Clarity."

    What is our primary use case?

    We do project management and resource management in PPM and we use mainly that piece from it, right now.

    It's been performing well. There are some drawbacks, some features we can't really utilize considering our GAAP business process. So we face issues sometimes with that, that we can't fully utilize CA PPM resource management.

    What is most valuable?

    Provides an overall picture, it gives you the ability to store your capex, capital and expense budgets, on projects. You can really drill down with their new utilities, you can use Clarity. You have Allocation Editor and Assignment Editor that give you more flexibility in entering the data.

    How has it helped my organization?

    You get rid of Excels, that's the main point. We are so used to, in the old days, capturing data in Excel; people are really use to doing that. In general we were working in Excel workbooks. We were doing things like ETC assignment, how much they will be, how many hours you're assigning, what the cost will be at the end of the day. With CA PPM we have really gotten rid of those Excels and are utilizing the resource managem

    ent and Project Management pieces.

    What needs improvement?

    I'm interested in something that would give you flexibility in loading the data to PPM. We have some other utilities, which CA is providing, but sometimes it takes time for users to enter the data into Clarity, the resource management piece. 

    They need something so that if we, say, send some sheets to users, or for the scenario where not everybody has access to Clarity, but are part of planning; those people should be able to upload data directly to Clarity. 

    We are using another tool to do reporting, or load data inside Clarity. If CA provided that, that would be great. 

    The reporting piece is really slow right now, with Jaspersoft. CA is doing a lot on that. They have opened a port that we can connect from an outside tool to the Clarity data warehouse, database. But it would be great if they could do something on Jaspersoft because sometimes it takes 20 minutes to for a report to show up; not all, but some do.

    What do I think about the stability of the solution?

    Stability is going well. I'm really hoping for the new UI. I heard it's going to be something like Excel, so we can really do a copy-paste, drag and drop things. I think we will be utilizing it more and longer.

    What do I think about the scalability of the solution?

    In terms of scalability, I can't say much. We're trying to use different features in it, because we had so many customizations. Actually, we revamped Clarity in the last couple of months, where we're trying to use more out-of-the-box functionalities, so I'm hoping that will be pleasant.

    How is customer service and technical support?

    It's okay, right now. It used to be very good. The responses are not really quick. You don't get a response immediately, you have to do a lot of follow-up. We already brought this up, and we might have a support person specifically for us with whom we can work. 

    In the past it was very good, but now I see it is weak, we have to follow up a lot.

    What other advice do I have?

    When it comes to selecting a vendor we're actually trying to not have more vendors, because CA is now providing the different utilities. We have another system - there are a lot systems that are integrated with our Clarity environment right now. I have heard about a lot of things which we did in past, buying products from another vendor, CA already has those utilities so we are looking at that.

    I haven't used any other products so I can't really compare with anything else, but I gave it a seven out of 10 because it's not customized per client. Sometimes we want to do something but we are stuck because Clarity doesn't allow you to do it. There are a lot of restrictions in some areas and, considering we are on SAS, we run into a lot of restrictions. It's a generic product, so sometimes it doesn't follow our business rules. And there are some scenarios in which is Clarity is not behaving the way it should. We asked about it, but I didn't get any use-case for it. So there are some areas which need some improvement.

    We don't use the Portfolio Management piece, but I'm really happy with Project Management and resource management. So if you're looking for something with granularity, Clarity can do it.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    it_user558129 - PeerSpot reviewer
    Portfolio Manager at a financial services firm with 1,001-5,000 employees
    Real User
    Project and Portfolio Management tools facilitate better visibility in our organization

    What is most valuable?

    For me it's the Project and Portfolio Management tools within PPM, the portfolios. The functionality within there, and now we're starting to use resource management to tie into that as well.

    How has it helped my organization?

    It has improved things very much so. They're just starting to full-fledged adopt it right now. Gives them better visibility across the organization.

    What needs improvement?

    I don't know if it's missing or not, but I'm anxious to learn more about Agile and using the tool with Agile. We're starting to use that methodology more and more within our organization. So how do we use the tool more effectively for that?

    Also I'm looking for some more enhanced portfolio management capabilities.

    What do I think about the stability of the solution?

    Stability is good. Haven't had any problems.

    What do I think about the scalability of the solution?

    We have scaled it. Scalability is very, very good.

    How are customer service and technical support?

    I haven't used it.

    Which solution did I use previously and why did I switch?

    At another company I used HPE PPM. I like Clarity CA PPM a lot better. It's more user friendly, easier to figure out if you don't have the significant training that you need. Pretty intuitive.

    At my current company they previously used a home-grown solution but I'm not sure how they decided on CA.

    How was the initial setup?

    I wasn't involved in the initial setup. I came to the company after it had already been set up.

    What other advice do I have?

    I think the important criteria when choosing a vendor are 

    • reliability
    • innovation
    • the ability to listen to their customers. 

    I think those are the key.

    Don't customize it right out of the gate. Understand its capabilities out-of-the-box.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Buyer's Guide
    Download our free Broadcom Clarity Report and get advice and tips from experienced pros sharing their opinions.
    Updated: November 2024
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    Download our free Broadcom Clarity Report and get advice and tips from experienced pros sharing their opinions.