Service and Support
Technical support for CA IDMS receives positive feedback. Support is described as very good, knowledgeable, quick to respond, and helpful. Relationships with CA development staff are strong, especially noted during beta testing. Users find staff friendly and appreciate the appropriate assistance received for issues. Although some individuals haven't directly engaged with support, others highlight the team's expertise and responsiveness.
Deployment
Initial setup of CA IDMS in the 80s involved a learning curve, but it has become easier over time. Older staff needed training, and new team members also require education. Some weren't involved in the original process due to their later entry. The setup was described as manageable, requiring about 10 people for deployment and maintenance. Companies with knowledgeable specialists could manage with just a few individuals, making their experience efficient.
Scalability
CA IDMS is praised for its scalability, with some noting exceptional performance on mainframe platforms. Organizations find it meets their needs, despite certain limitations when aiming for larger databases. With experiences ranging from moderate expansions to handling large databases smoothly, users appreciate its adaptability. While some express concerns about database size constraints, many feel it can support considerable growth. The feedback indicates reliable scaling capabilities, essential for handling varying demands and system enhancements.
Stability
CA IDMS has become a highly reliable platform over the years, known for its unmatched stability. Any issues are resolved swiftly, ensuring that it consistently safeguards user data. Stability is often described as perfect, with long-standing trust in its performance. Users continually rely on its dependable nature, fulfilling their need for a steady system.
