Service and Support
Planview Daptiv's customer service and support are mixed. Some rate their support high, noting knowledgeable staff and useful documentation. Others mention challenges in contacting support and additional costs for extensive assistance. Many find technical support adequate but not exceptional. Ratings vary, with some giving high scores for specific aspects and others indicating average performance. Users appreciate thorough online resources but note potential charges for more in-depth help.
Deployment
Users report varied experiences with Planview Daptiv's initial setup. Some found it straightforward and intuitive, requiring minimal configuration and support. Others encountered complexity, particularly in complex integration scenarios, with longer implementation times. Training and support from Planview's team were beneficial, with resources available online and through partners. While users from IT backgrounds often managed the setup easily, those lacking experience faced challenges. User counts influenced the complexity, impacting implementation duration and effort.
Scalability
Planview Daptiv is considered capable of scaling to meet various organizational needs. Many users have successfully implemented it across multiple locations, supporting a significant number of people, including IT staff, project managers, and administrators. Large initiatives run smoothly, and integrations, such as with Oracle, have been successful. Changepoint, a related solution, is also mentioned positively in terms of scalability. Experts rate its scalability highly, appreciating its ability to handle both small and large user bases effectively.
Stability
Feedback on Planview Daptiv's stability indicates a highly reliable performance with no significant reports of downtime or crashes. Users highlight its consistent availability, rating it highly for stability. While acknowledging occasional minor bugs typical of most software, these are not seen as major. The system is described as pretty stable, with many users affirming 100% availability, and some rating stability nine out of ten, reflecting confidence in its dependable operation.