Cisco Duo Reviews

We use it for two-factor authentication (2FA) for accessing our portal.

From a security standpoint, 2FA is very crucial, and having a multitude of ways for consumers in your property to utilize 2FA is helpful.

Duo Security has its place in securing our infrastructure. It's great for that, but not for securing our infrastructure end to end because there's no such thing as an end-to-end cure for all the security.

It is great for reducing the risk of breaches. Having 2FA and making it simple for users, it reduces the risk of getting phished or scammed.

Duo Security considers all resources to be external, which is a good idea because everything is done in a completely untrusted model. It's absolutely important for us.

Our cybersecurity resilience has improved in one way. We were successfully able to deploy it to a base system. It's uniform across the whole property, and everyone is using it.

It's simple. It's reliable. I haven't had any issues with it.

It's fairly simple. Our end users don't have many issues with it other than getting locked out for administrative purposes, but it's not something to do with Duo Security. There might be a little slowness, but that could be my connection.

We have been using this solution in our company for about two years. I have been with the company since we started using it.

I haven't had any problems. In a worst-case scenario, there might be a little slowness, but that could be my connection. They're pretty proactive when they do have issues. I get alerts right away saying that Duo Security is having problems, and they are being looked into.

Their support is okay. They always respond. Sometimes you get really good engineers, and sometimes you don't, but at least they're there. I'd rate them a seven out of them.

Neutral

We had a few other systems. It was piecemeal. We were trying Okta at one point. We were doing demos of the products trying to find the right one. I've limited experience with them, but our security team did a full evaluation. A few times, I've seen demos, which was a while ago, they all seem to be pretty close. It's pretty tough out there. We might have been roped into Duo Security with some other deal that we did with Cisco.

I was not involved in its deployment. Our security team does most of the deployment factor on that. I do remember the provisioning process, and it seemed pretty painless. We have about 5,000 employees, and I'm sure getting the education to the users about what we're doing would have been an effort, but overall, it was pretty easy.

In terms of deployment, it's on the cloud. It's probably a hybrid cloud, but I'm not sure.

There's definitely a return on investment because one compromise can cost billions of dollars.

I'd rate Duo Security a nine out of ten. I haven't had any problems. It's great.

We use it for two-factor authentication so that we're not just relying on the username and password but also on two-factor authentication, whether it's through SMS or through the application.

People use very weak passwords, so it's very easy for attackers to get in and compromise accounts. This is why we need two-factor authentication and why we are with Duo Security. It helps us to not only rely on the username and password but also implement another layer of protection. Attackers are not going to be able to compromise accounts because of the two-factor authentication.

It has definitely reduced embedding. We found a lot of problems with attackers being able to compromise accounts. Now, when they try to access accounts, they are not able to do so because there is an added layer of protection. Once we know that a username and password are compromised, we just reset the password to protect the company.

I like the two-factor authentication, which gives another layer of protection.

It's very important for our organization that this solution considers all resources to be external. Our company has thousands of people who access from outside, and it's hard for us to know which one is legitimate and which one is illegitimate. Having two-factor authentication with Duo helps us to implement a second layer of authentication so that we know for certain that the people who are accessing accounts are legitimate.

It's a great solution for securing access to the applications and network because we can integrate the solution with all types of applications. The system has the ability to integrate customized applications built in-house and those that were brought in from outside. It integrates with network access as well, such as when you want to access a different node. It has multiple ways to authenticate applications, network access, etc., which helps us a lot to spread the solution across all our assets.

That the solution helps support hybrid work is very important to our organization because people access accounts from everywhere. Duo Security gives us the second layer of protection.

The solution provides a single pane of glass management to help us monitor all of the access.

Duo Security helped us remediate threats more quickly.

It is not easy to maintain network connectivity.

Duo Security should have more customized use cases. For example, if a client needs to have more customization, it would be better to connect directly with Duo's R&D to try to discuss the issues together in order to add customizations.

I've been using this solution for the last two years.

The stability is definitely good.

The scalability is great. The solution is deployed in multiple locations, and we have around 30,000 people.

The technical support is good. They are helping us, and I would give them an eight out of ten.

Positive

We switched to Duo Security because it's easier to implement and can be spread across all the applications.

We have definitely seen an ROI from a protection perspective. It helped us a lot to protect against compromised accounts.

Price-wise, it's not cheap, but it's not expensive at all either. It's in the middle.

I would rate Duo Security at nine on a scale from one to ten.

We use it for MFA to secure our Outlook webmail and some other applications as well. We use Duo for pretty much anything that uses MFA. 

We were looking for increased security. We wanted to make sure that the person who is trying to log in to our services is actually who they claim to be. We wanted to lock down our applications more and provide extra security.

We have some on-prem servers for the gateways and it's in the cloud as well.

It has definitely made our company more secure. It's pretty easy to incorporate into any sort of application you want to. We also use it for single sign-on for certain applications and that has been nice. People hate passwords.

It's really great for remote workers and a hybrid workforce nowadays, for people who are trying to access their VPN or any applications from outside of the company. It helps us make sure it's someone who should be accessing those things. It does a good job.

It's definitely a factor in achieving that Zero Trust.

In a way, it helps us remediate threats more quickly. If someone is trying a brute-force attack, trying all the passwords they can, and they're not getting a response through Duo, you can see certain security threats that are happening and remediate them.

Duo has also had a big impact on employee morale. People like it. They feel that their data is more secure. Resiliency is very key to keeping people doing their jobs. Cyber security resilience has been very important for us. It used to be that security was not to be the main focus, but it's extremely important now. There are a lot of ransomware attacks and people need to be very cognizant of that. It's important to have redundant and resilient systems in place to support that.

It's nice to have that push notification with the app and it's pretty easy to use. Our users are usually pretty open to it, and it's pretty easy to onboard people.

It also seems like it's accurate, and you can add multiple devices to your account.

In addition, typically, if it detects that you're on an internal network, you can bypass the Duo portion of it. That way, people don't have to do MFA when they're on campus.

Another feature is the single pane of glass management. That's important for analytics and also for troubleshooting. It means there's one place that you go to at least start the troubleshooting process. It also helps with the user experience because you can manage all the user accounts from that one spot, including setting up new users, making adjustments, editing their preferences, et cetera.

It could be a little bit more intuitive when it comes to the sign-up process. I know they send out an email, but sometimes our users get a little confused. It could be an end-user problem, but Cisco could work on that a little.

I've been using Duo Security for about two years.

It seems very stable. I don't think there has been any point at which people have tried to use it and it has failed.

The scalability seems fine. As long as you get the licensing to support it, you can add as many users as you'd like.

We have five or six offices locally, and a few more in different states in the US. We also have one in Shanghai, but they're doing their own thing there. But everyone in our US offices uses it, they all get enrolled. Typically, people will install the app on their phones although they don't have to.

I don't think we've had to use technical support too often, which is a good thing about the product itself.

We didn't use an MFA before Duo.

When the solution was rolled out, I wasn't with the company, but we then expanded it in different ways and I have been involved in that. In terms of the initial deployment, from what I can tell, it was relatively straightforward. And from what I've seen since, it hasn't been too hard to expand it to other services.

It's definitely a valuable product to have.

We may have evaluated other options at a surface level, but we didn't really go too deeply into them. We pretty much went with Duo out the gate.

I would tell leaders who want to build more resilience within their organization to do it right now. It's definitely important and there are a lot of resources out there that can help them on that path. Duo helps with that.

It does what it's marketed to do.

We are still implementing the solution and are not in full production mode yet. We implemented Duo Security in comparison with ICE, and we use it to secure our environments. It helps us authenticate users that use our network devices.

We hope to increase our security posture with Duo Security.

I like the set time that users can log into devices during the day and how many times they can do so. I also like the ability to restrict the regions from which the user can get in. Users outside of our country or even the town cannot log in.

I would like to see Duo Security increase the time that the users have to log into the devices. The maximum time interval is 15 minutes at the moment, and I would like it to be 60 minutes.

When you try to log into a device and have to authenticate yourself, sometimes it's not very pleasant. It's not the best thing particularly if you have to do this every 15 minutes, which is the maximum time that Duo gives. This makes it difficult to use and does not save time.

I've been working with Duo Security for six months.

So far, we haven't had any issues with stability.

My experience with technical support has been generally good, but sometimes, there is a delay in getting answers. I would rate them at eight on a scale from one to ten.

Positive

Duo Security was easy to set up. It took us almost a week to read the manual and understand what we have to implement to go into production.

Duo Security is very helpful and fits what we were looking for to satisfy the requirements of our security office. On a scale from one to ten, with ten being the best, I would rate Duo Security at eight.

We use Cisco Duo for Cisco Webex smart remote client.

Cisco Duo improved our security posture. It improved our security.

The most valuable feature of Cisco Duo for us is the multi-factor authentication.

The price of Cisco Duo could be better.

I have been using Cisco Duo for about three months.

The stability of Cisco Duo is very high. I would rate it highly.

The solution scales well on a scale of one to ten, I would rate it an eight.

We don't use Cisco Duo's support directly, only through our supplier.

Positive

We used Microsoft Authenticator before switching to Cisco Duo because it was connected to other Cisco technologies.

The initial setup of Cisco Duo was quite easy.

Cisco Duo was implemented by our supplier, who set it up for us.

I would rate the pricing of Cisco Duo as a seven on a scale of one to ten, which means it is quite expensive.

We evaluated Microsoft Authenticator before choosing Cisco Duo.

I would recommend Cisco Duo for its reliability, stability, and ease of implementation.

I'd rate the solution eight out of ten.

I work in an institution with about 6,000 people. I'm a telecommunications engineer. I use Duo Security as my access point when working remotely. Because I'm a telecommunications engineer, I have to have access to my systems remotely, and our VPN client requires that we go through second-level verification, for which we use Duo Security. 

Ours is on-prem. We have on-prem Duo Security. We do not use cloud at this time. 

The benefit of Duo Security, for me, is the very easy remote access. I don't have to go through repeated steps to log in to my platform, and it's the same process every time. It works quickly, and it's just that simple.

When it comes to securing our infrastructure from end to end, I wish I could speak more in-depth about that. I do know that Duo Security does identify me as a user, and the folks that need to track who's using it, when, and why. I know that there are very detailed and well-designed reports to let them do that. I am not on that side of Duo Security. Again, as a user, the best part is the ease of use. 

At the moment, the ease of use is what is the best feature for me. Once it has been set up and the security can hoc to my mobile device, it's very simple to use my single sign-on, get prompted for a Duo Security, push, go to my phone, accept the push, and I'm done. It's a very simple process. 

The only thing I can think of to improve for tech support is to have a dedicated engineer but then I would get an engineer that has priorities in one area or another and maybe not the scope I need.

I like the fact that when I open a ticket, I'm not getting the same caller calling back. I like the variety of support that Cisco offers.

Opening a technical assistant's request is a little challenging at times. I wish that the Cisco website could understand who I am from the chart and just let me in rather than forcing me to pick out my contract number, my address, or something like that. They should make it streamlined, make it simple.

I have been in this current position with Duo Security for two and a half years.

To my knowledge, we are relatively stable. I know there are times when in-house we may have difficulty with servers, connectivity, or databases, but it only happens sporadically. I think in my experience, we've had Duo not work maybe once or twice in the last two and a half years. It usually results in rebooting a server.

When we speak of clients on which Duo Security is deployed, every user in my environment typically has a cell phone and a laptop and we use mobile push. I believe we do use PIN capabilities, as well, but primarily we use mobile push. I suspect that it's on a PC mobile platform.  

On average, Cisco's technical support is very good. There are times that I need to go through escalation processes, but once I escalate it, I know that I'm going to get the service I need. The more challenging part for me is defining the problems so that the technical solution reps can help me solve them. 

My rating for Cisco technical support would vary depending on what they are supporting for me. I would say they've never dropped below, say, a 7.5, but pretty consistently range in a nine out of ten category.

I think Cisco support works very hard to satisfy my needs as a customer rather than frustrating me.

Positive

I believe that they did use a different solution. I actually believe that we did not have multi-level verification on our VPN login when we started out. As a result of COVID, it became necessary to have multi-level verification. That was when Duo Security was introduced. I also understand, this was prior to my employment, that Duo Security was enacted in less than seven days. 

As a case for return on investment, I would stretch my exposure and say that the return has been remarkable because we went from full-time, on-premise workers, to full-time remote for everyone for several months. Subsequently, many of our staff now work a hybrid schedule, and Duo Security makes it entirely possible. 

When it comes to pricing, the only thing I can say is that working in education, when you buy a product, it has to have value. My assumption is that Duo Security has a great deal of value for its cost. 

To advise somebody about Duo Security, I would say it works. It works. 

I have not experienced another security program like Duo Security. I don't have a way of rating it other than to say, I'm happy with how it works, and it makes my job easier. 

I'll give it a 9.25 out of ten. 

We use Duo Security for authentication for all of our SaaS applications. We also use it for RADIUS authentication.

Duo Security makes logging into all our applications easy with one stop for all our activity there. We use Cisco across the board for networking, and we love Cisco.

Since Duo Security provides a single place to log in for our SaaS applications, we don't have to manage user accounts and remember passwords for each specific application.

Duo Security should better organize its tile feature to organize applications better.

We have been using Duo Security for about three years.

Duo Security's stability is good, and we haven't had any issues.

Duo Security's scalability is good. We are a fairly large organization but haven't had any scalability issues.

Duo Security's technical support is great. They do a better job on the Duo side than on the networking side for support.

Positive

We've used Okta in the past. Okta has a really good auto-login feature. Duo Security can do the same thing, but Okta might do it a little bit better. It just automatically logs in if it's part of your profile.

We switched to Duo Security because of our relationship with our account reps.

We have seen a return on investment using Duo Security because it saves time.

Duo Security's pricing is good, fair, and very comparable to today's market.

Duo Security Self-Service Portal has significantly helped free up our IT staff for other projects. Instead of managing thousands of accounts across hundreds of SaaS applications, it's all in one spot now. Duo Security has probably saved us four or five hours at least.

I think Duo Security does a great job of establishing trust for every access request, no matter where it comes from.

It is very important for our organization that the solution considers all resources to be external because it frames the activity as zero trust, and that's how we run our network to zero trust across the board. So when you treat all resources as external, we want to lock them down every time and not just have random passwords floating everywhere.

Duo Security will significantly simplify the life of someone who wants to improve cybersecurity in their organization, and they should definitely try it.

Overall, I rate Duo Security ten out of ten.

Essentially, we use it as a two-factor authentication for our users when they are trying to log into the corporate network or another dev network that we have.

Overall, it provides functionality and security with the two-factor authentication. We can ensure whomever is logging in isn't someone else who might be sharing a username or password.

It is a good source of security as far as ensuring that there are no rogue agents attempting to access the network. Duo has enabled us to mitigate rogue access requests to our network.

With everything that went on over the past three years, we can authenticate through the VPN, or anywhere that you are at, giving our workers the ability to work hybridly and tackle day-to-day jobs without having to come into the office.

Our workers know what they are doing is secure. They don't have to worry about buying other equipment and we don't have to worry about supplying other equipment. We can just use Duo to facilitate, making it easier to do their day-to-day jobs.

The ability to work online and offline with two-factor authentication is the best feature. Usually, with products, you have two different tokens. For this product, there is just one. 

It is a good product to assess the access. Overall, it has a timely response as far as when you need to click. It is very interactive. It is not like you have three seconds, then it is gone. It gives you the time to do it.

It provides single-pane-of-glass management, which is pretty easy and straightforward. Because we manage multiple access tiers, it allows us to essentially manage everything from one viewpoint and not have many viewpoints for the same product. This is important because it is a time and resource saver. It also saves us money.

The single-pane-of-glass management user experience is pretty good. It is one of the best ones that I have worked with so far.

The biggest challenge is integrating it into all our end user utilities. We use it for other networks, not just our personal network. So, the challenge is just integrating it across the board.

There is not much improvement as far as the front-facing part of it. For the back-end, there could be a few more security features applied. Obviously, as they grow, it will get better.

I have been using it for about seven months.

The stability works well with what we have, and we have a big Cisco infrastructure. It is pretty seamless for us.

Maintaining network connectivity with Duo is pretty easy. The timeout isn't too bad. It obviously depends on your security thresholds, but it is pretty easy.

It is pretty scalable. We have run it through its paces.

I haven't had to work with their technical support division. I am guessing it is good since I haven't had to deal too much with them.

This is the first time that I have worked in a VPN environment.

I would give it about a nine out of 10 because nothing is perfect.