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Amit Lavi - PeerSpot reviewer
VP Customer Success at Secret Double Octopus
Real User
Top 20
Good authentication and multi-factor authentication features but technical support is lacking
Pros and Cons
  • "The most valuable aspect is the authentication and the SSO."
  • "Removing the need for a password would be a positive change as well as the ability to cover all the different enterprise applications. They don't have coverage for everything."

What is our primary use case?

I am VP of product in our company and we are a customer of Duo Security. 

What is most valuable?

The most valuable aspect is the authentication and the SSO. They also focus on MFA, which is the multi-factor authentication. They are doing this very well. 

What needs improvement?

Improving coverage of different solutions and on-premise residents would make a difference. It would help if you could deploy on-premises, and not only with the cloud. Connection with an active directory requires something on-premises and for that, you need to have some kind of client or proxy, or something on-prem but keeping the idea of the users for GDPR and not sending them to the cloud to do it, makes sense.

Removing the need for a password would be a positive change as well as the ability to cover all the different enterprise applications. They don't have coverage for everything. 

For how long have I used the solution?

I've been using the product for two years. 

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What do I think about the stability of the solution?

The product is quite stable.

What do I think about the scalability of the solution?

The product is scalable - they are in the cloud so scalability is easier.  

How are customer service and support?

Technical support seems to be lacking. It takes a long time for them to come back to the customer. That's what I know, and also what I've heard. They have some issues with support.
They're okay but sometimes they don't respond directly. 

How was the initial setup?

The initial setup is straightforward, I think. We deployed it ourselves but sometimes we required help in some places.

What's my experience with pricing, setup cost, and licensing?

Pricing of the product is reasonable. 

Which other solutions did I evaluate?

We checked other options but because of the stability of the product and the length of time it's been on the market, we chose Duo Security. The things you need to weigh up are the size of the company, stability, and price.

What other advice do I have?

I would rate this product a six out of 10.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1410267 - PeerSpot reviewer
Technical Specialities at a tech services company with 201-500 employees
Real User
Hybrid architecture integration make this product useful but the dashboard needs improvement
Pros and Cons
  • "It is a good solution for hybrid environments and VPN."
  • "The dashboard needs to be improved."
  • "Certain customers can not use this product because it is cloud-based."

What is our primary use case?

In my job, we are using the 365 cloud service and there is a VPN solution. We are providing solutions to other enterprise-level customers, like banks. We do not require much cloud-based security because many clients need to have solutions on-premises. We already use RSA (Rivest, Shamir, and Adelman data security).  

We wanted to try to add some other cloud security options for the VPN and so we tried this product.  

What is most valuable?

I only tested Duo Security with FortiGate. Due to COVID, I have not had the time to do broader testing with other products and services. Because of limited testing, I do not know about what will be most valuable in this product when it is used in different situations over time, but Duo is a cloud-based product and it is a good product to maintain the security for the VPN.  

What needs improvement?

I think that the dashboard needs to be improved.  

Duo Security is a cloud-based product. Most of the security technicians in India that we work with want a security product in-house for their main data center security solution. Because it is possible to integrate Duo Security with cloud-based services, it is good for use with various customers and hybrid architecture. Other features are good, but the only thing is because of compliance, certain customers can not use it as a solution. This is due to compliance with regulations for lots of customers like banks and financial sectors who can not go with cloud products.   

For how long have I used the solution?

I have some experience with the product but have not been using it for a long time. We are mostly involving it in doing evaluations with it at this time.   

How are customer service and technical support?

I have not yet had to contact the company's technical support so I do not know much about it.  

How was the initial setup?

It is a simple product to install. There is not really any complex configuration. In that way, it is easy to use.  

We did not need to use an integrator, consultant, or reseller for deployment. I did it by myself.  

What's my experience with pricing, setup cost, and licensing?

I have not yet needed to purchase the product yet as we are just in the stages of trying it out. There are a certain number of licenses we can use for free during this period. I do not know about the pricing and I am not doing the financial analysis so do not know about the pricing. Other teams will take care of this.  

What other advice do I have?

On a scale from one to ten where one is the worst and ten is the best, I would rate Duo Security as a six-point-five. If I have to choose a whole number it is more of a six.  

I have not tested all the features extensively, so I do not know how they scale. I work on generic RSA products, so I know about all the features.  

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
PeerSpot user
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reviewer1067106 - PeerSpot reviewer
IT Security Analyst with 5,001-10,000 employees
Real User
Multifactor authentication keeps employees safe from phishing scams
Pros and Cons
  • "By deploying Duo, we have virtually eliminated the risk of direct deposit redirection as a result of credentials that have been compromised via phishing."
  • "Reducing or eliminating the "telephony credits" system used by Duo would be great."

What is our primary use case?

This solution provides MFA (Multifactor authentication) to protect access to the ERP system for a diverse population of employees at a public higher-education institution.

How has it helped my organization?

By deploying Duo, we have virtually eliminated the risk of direct deposit redirection as a result of credentials that have been compromised via phishing.

What is most valuable?

The feature that we find most valuable is Duo's ability to provide MFA via mechanisms that do not require a smartphone. We have many users who either refuse or are unable to use a smartphone. Buying them hardware tokens is out of the question, as well. The availability of mechanisms that can achieve MFA, but do not rely on either of those two supplementary elements, is critical for our user population.

What needs improvement?

Reducing or eliminating the "telephony credits" system used by Duo would be great.  I recognize that they are meant to provide transparency around the cost of using what is supposed to be a limited-use feature set, but I would just rather have the ability to use unlimited telephony and roll that cost into the annual subscription.

For how long have I used the solution?

One to three years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Helping Clients Succeed at It-visibility
Real User
A secure solution to protect a database
Pros and Cons
  • "The two-factor login is great. I receive a message and just have to press okay."

    What is our primary use case?

    We use Duo Security to access databases, which are in the cloud. It's two-factor authentication mostly.

    What is most valuable?

    The two-factor login is great. I receive a message and just have to press okay. And then I am in. Also, the connection is very fast.

    What needs improvement?

    I haven't experienced any issues with Duo Security, but I'm only on the front end, I don't see the back end. I don't know what the IT guys are struggling with. From the front end, it's very fast and it hasn't missed a beat, so to say. As soon as I log in, within a second, I receive a message on my mobile, and as soon as I hit okay, that is within a second, then it's already passed on to the database where I need to be. It's lightning-fast, I've never experienced anything like it in the past.

    For how long have I used the solution?

    I have had experience with Duo Security for roughly six months.

    What do I think about the stability of the solution?

    Duo Security is very stable.

    How are customer service and technical support?

    I have not needed to call technical support relating to Duo Security; however, the guys from Cisco are very supportive, but that also has a lot to do with my relationship with Cisco. I've known most of the support guys since the late '90s. If I have an issue, they respond to my requests within five minutes.

    How was the initial setup?

    For me, the initial setup was very simple. All I had to do was download an app, log in, and that was it. 

    What's my experience with pricing, setup cost, and licensing?

    I was not involved in licensing negotiations, so I can't speak on this matter.

    What other advice do I have?

    As a user, I would give Duo Security a rating of nine out of ten.

    Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
    PeerSpot user
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