Cisco Duo Reviews

Our main use case for Cisco Duo is multi-factor authentication, specifically setting up Zero Trust for different users within our organization.

Duo features have specifically benefited our organization by allowing us to add security measures. Whenever you add something security-wise, it can add either more complexity or slow down access. Anything that we could quickly use simply and not have any interruption while trying to access a website has been beneficial.

The features of Cisco Duo that I prefer the most include the one-time passcodes and the push notifications, which are much quicker with Duo for some reason, making it my favorite aspect from a user experience standpoint. 

To improve Cisco Duo, the biggest consideration is the licensing standpoint; the most common issue I've found is customers not setting up the Active Directory sync properly, leading to inflated licensing usage when they try to delete inactive users that are still being charged. An additional feature that should be included in the next release of Cisco Duo is a password manager.

I've used hte solution for five years.

There has been no downtime, crashes, or performance issues with Cisco Duo.

Cisco Duo scales with the growing needs of our organization by making it easy to acquire more licensing, especially with an enterprise agreement, which allows built-in growth and minimizes worries about licensing as we expand. 

We have expanded usage of Cisco Duo; it has been smooth, and I have no complaints there, but to be fair, we are very familiar with Cisco ordering processes.

Compared to Cisco, the general support I experience is fantastic; I have no complaints about it.

Prior to adopting Cisco Duo, I was using Okta to address similar needs.

What stood out to me in the evaluation process when comparing solutions was Cisco Duo's simple integration with the Cisco ecosystem and the helpful documentation and learning resources available for our managed service team, especially a dropdown menu in the Duo dashboard that provides useful learning material.

The Active Directly sync is a bit difficult during implementation. Other than that, the deployment is smooth.

I can say that I have seen negative ROI with Cisco Duo since it adds an additional cost for customers who may find alternatives through Microsoft Defender; however, existing users of Duo remain happy with it and the integration with the rest of Cisco.

My experience with pricing, setup costs, and licensing has been complaint-free, although the biggest threat to Duo is Microsoft's EA, where their version of Duo is integrated, causing many friends to feel forced to stay within that ecosystem due to the reliance on calling, email, and Office.

Before selecting Cisco Duo, I considered Okta, which I found to be more expensive; they do have great features regarding identity and the app dashboard. However, in the end, mostly we have feature parity. 

Also, the way Microsoft integrates their enterprise agreement obligates users to stay with it rather than paying for additional products.

I did not purchase the product on AWS Marketplace.

Regarding new features or functionalities in Cisco Duo, we have not adopted anything recently from the end customer standpoint; we've had that setup from day one. 

I evaluate the benefit of having a complete passwordless environment in our organization by acknowledging that we have not gone passwordless yet.That will be a next step, although we want to learn more about it before implementation. My hesitation to going passwordless is due to a lack of knowledge and time to learn about it and implement a process to convert everybody over. Many of our internal employees aren't even using password managers, which is concerning, so transitioning them straight to passwordless is a challenge. 

We do not utilize the Advanced Identity Threat Detection and Response in Cisco Duo. We're primarily using Cisco Duo for multi-factor authentication, setting up different security levels for our IT team and different groups for access to various internal resources, however, we haven't implemented anything advanced with detection or response. 

I have not used Duo's conversational AI interface for admin tasks. 

My advice to other organizations considering Cisco Duo is to get the provisioning dialed in before deployment to avoid being hit with overages, as this has been the main struggle we've encountered, which I've seen in other organizations as well. 

On a scale of one to ten, I rate Cisco Duo a nine.

The primary use cases for Cisco Duo include two-factor authentication from the internet and SSL VPN integration with Cisco Duo.

My experience with Cisco Duo's strong security authentication system has been good; it performs very well when logging in.

I have not used Cisco Duo's conversational AI interface for admin tasks.

My impression of Cisco's Identity Intelligence capability to detect and respond to identity-based risks is that it is good, but the problem is that their reporting is not good compared to Palo Alto and Fortinet; the reporting would be a struggle.

I do not utilize the Advanced Identity Threat Detection and Response feature because we have Cisco IPS, so we are using that instead.

Cisco Duo could be improved by making it available on Microsoft Azure.

I would rate Cisco Duo seven out of ten because of the issues I have already mentioned. The Cisco firewall is a bit slow, and I am uncertain whether they have a mobile pass feature in Cisco Duo.

I think a mobile pass feature should be an alternative option nowadays in case there are any issues in the telecom sector.

I have been working with the product for more than two years.

There are no new features or functionalities in Cisco Duo that my organization has started using recently. We have two-factor authentication with FTD, and as I mentioned, we are moving to the cloud, so we will deploy Cisco Duo on the cloud for our cloud-hosted applications.

I do not think Cisco Duo is the best option on the market thus far.

I used FortiAuthenticator and Microsoft Authenticator before Cisco Duo.

I think the pricing of Cisco Duo is acceptable; we know how to reduce the cost.

The choice depends on how the data centers are moving. If they are completely moved to the cloud, then we will use Microsoft.

I have experience with Cisco Duo. I have been quite satisfied with Cisco Duo. The implementation of Cisco Duo is straightforward. I am a customer of Cisco. I would rate this product seven out of ten overall.

Cisco Duo's main use case for my organization is confirming authenticated clients. We currently use a secure setup where we rely on YubiKeys to log in, and we depend heavily on Cisco Duo to help authenticate that.

My most favorite feature of Cisco Duo is the ability to detect whether or not we have a secure endpoint already, such as antivirus installed on our desktop or whatever we're using to authenticate, which is a huge part of security.

My organization has taken steps to become more resistant to phishing attacks by having the ISO team conduct extensive training for its end users, not only for students but also for internal users as well. We rely heavily on constant updates to Cisco Duo and whatever we can do to change the landscape of how we do security, we often push for it.

I would rate my experience with Cisco Duo at around eight out of ten.

The experience with customer support and tech support when I first started with Cisco Duo was lacking on some parts where we were having issues. However, over the past close to two years, they have definitely improved overall for support. Not only has the product been very good and we have done fewer support cases, but I think support overall has been very fast.

I have been in the industry for about a little over five years, and most of my time has been spent working at Yale University.

When I got to my current job, Cisco Duo was already implemented, so it would have been in use for well over five years.

Cisco Duo has been very reliable from my point of view so far, as I have not had any issues with it. The updates as they come are definitely very efficient, resulting in no complaints about it. Through my five years at Yale, Cisco Duo Desktop or Cisco Duo in general has not been an issue for me at all.

If Cisco Duo were removed, it would heavily impact my ability to manage and secure access across my entire identity ecosystem.

The experience with customer support and tech support when I first started with Cisco Duo was lacking on some parts where we were having issues. However, over the past close to two years, they have definitely improved overall for support. Not only has the product been very good and we have done fewer support cases, but I think support overall has been very fast.

I do not know what they used prior to Cisco Duo. I believe, because we have been on this long project for close to 9 or 10 years, it is possible that Cisco Duo has been implemented for a long time and possibly is the original solution we have always been using.

I have not heard about any deployment issues with Cisco Duo, even from my time at Yale University, and I do not recall anyone complaining about when it was set up. From my point of view, there were no issues on our end.

For my team, I am involved in the pricing, cost, and cost setup processes. However, I believe for Cisco Duo Desktop, I would not be part of that conversation.

With Cisco, the experience regarding pricing has always been very smooth for us. The sales team, whenever we talk to them, regardless of any department, has always been very straightforward and simple, so I have no complaints on my end from them.

I am not aware of any competitors that were considered when they were picking Cisco Duo, as they have not mentioned anything about competitors. Even moving on from Cisco Duo, they have not mentioned anything.

In terms of advice for any other companies or organizations that are considering Cisco Duo, I cannot think of any specific advice. However, in terms of reliability, we have had no issues with it, so if reliability is a huge priority for your organization, then I would definitely look towards Cisco Duo. My overall review rating for Cisco Duo is ten out of ten.

My main use cases for Cisco Duo are VPN and SaaS.

I find Cisco Duo to be convenient and quick. We do use Cisco Duo's push notifications method, and it is really quick, which is one of the convenient things about it.

I assess that Cisco Duo's dashboards do fine in identifying security vulnerabilities.

The trusted endpoint device capabilities of Cisco Duo fulfill a requirement and fill the gap; I don't think we have anything that it doesn't address.

I don't use Cisco Duo's adaptive authentication feature, and I don't know what that is.

I really need something that works with RADIUS and TACACS+, and ICE in general, which should be a little bit easier to integrate for admin, especially for elevated access beyond just clients and end users.

I know that Cisco Duo is pretty expensive; we have affiliates that use the Microsoft product just because Cisco Duo is so expensive, and they don't want to pay for it.

I have been working in my current field for four years.

I assess the stability and reliability of Cisco Duo as having had some stability issues, but they are usually brief, and it's not a big deal. I haven't had any large-scale, two-day outage kind of thing where people couldn't access their materials.

Cisco Duo scales well with the growing needs of my organization; we don't have any problems with scaling. I don't know that we had any issues with expanding usage other than the licensing costs.

I wouldn't be the one that calls in if there's a support issue, so I don't think I can really answer the rating for customer service and technical support.

Prior to adopting Cisco Duo, I was not using another solution to address similar needs.

My experience with deploying Cisco Duo involves having issues with users outside of the company; we didn't want to give them app access. For people in India, we ended up enabling it for them, but a lot of people outside the company have to be shipped key fobs, which are relatively cheap but just another process.

I haven't seen any return on investment with Cisco Duo; it is expensive, but it's better than not having MFA, and I know that could be more expensive than having some kind of compromise.

I don't remember the other solution we considered before selecting Cisco Duo, but I am happy that we went with Cisco Duo because it is just easier to use.

I assess the effectiveness of single sign-on as a necessity; we can't have people barely manage one password, let alone four or five. I would rate this review an overall eight out of ten.

Cisco Duo is a cloud-based multi-factor authentication and zero-trust security platform used primarily to verify that users logging in are who they claim to be and that their devices are trusted before access is granted.

Cisco Duo's secure access for VPNs and remote users stands out as a valuable feature, as it integrates with Cisco AnyConnect and third-party firewalls and VPN solutions such as Palo Alto, FortiGate, and SonicWall, which is valuable for hybrid and remote work environments.

I use the unified identity intelligence in Cisco Duo to facilitate understanding user behavior, and this understanding helps my organization by providing a consistent and centralized identity for a user across all systems, applications, and other access methods, allowing a single identity for all systems and applications.

I use the end-to-end phishing resistance feature in Cisco Duo, which helps my security posture by securing the entire authentication journey, meaning that phishing attacks fail even if a user is tricked into entering credentials up to the final access.

Areas that have room for improvement in Cisco Duo include pricing, as Cisco is quite expensive, and the fact that Cisco Duo relies heavily on external identity providers such as Active Directory or Entra ID and does not offer full identity lifecycle management on its own, which leads organizations to often pair Cisco Duo with another IAM solution for complete identity governance.

I have been using Cisco Duo for approximately five years.

Cisco Duo's stability is quite good, and I would rate it an eight out of ten.

Cisco Duo is quite scalable, and I would rate it a seven out of ten.

I would rate Cisco support as very good, an eight out of ten, where ten is the best.

Positive

Although my company uses only Cisco Duo, I have considered other solutions such as Microsoft Entra ID, which integrates identity provider, MFA, SSO, and conditional access for Microsoft ecosystems, with deep conditional access and risk policies tied to Azure services and Microsoft 365. When comparing Cisco Duo with Okta, Okta includes Universal Directory, advanced SSO, lifecycle automation, and API access management, along with a massive integration ecosystem with thousands of pre-built app integrations, making it ideal for large and diverse enterprises.

The return on investment I have seen with Cisco Duo is quite good. Although it is expensive, once established, it proves to be very efficient and helps with authentication significantly, leading me to estimate approximately a fifty percent return on investment.

The increase in phishing attacks is noticeable, as they appear to increase daily. My advice for others looking to implement Cisco Duo is that if they already have an existing solution and want to add something, Cisco Duo would be perfect. If they want to start from scratch, they can consider Okta, and if they have a Microsoft and Azure environment, they can opt for Microsoft. However, if they predominantly work within a Cisco environment, then Cisco Duo would be the best choice. I believe Cisco Duo is worth the investment, offering a good return on investment, as it is expensive but works very well without any downtime or high maintenance, and the support is also good. Approximately 2,300 users in my company use Cisco Duo. Cisco Duo is not entirely local or global, but rather is located in one place. Cisco Duo does not necessarily require any maintenance. Cisco Duo was purchased through the Marketplace rather than directly. I gave this review an overall rating of seven out of ten.

We use Cisco Duo for our single sign-on. We have it tied to our Okta, so users must first log in to Duo before accessing Okta.

Cisco Duo helps minimize the risk of attack vectors and prevents unauthorized access to our data since it's tied with multi-factor authentication, which helps block threats.

I appreciate the simple login feature of Cisco Duo; being able to log into your actual page and then having all your apps there is convenient. 

My experience with Cisco Duo's strong security authentication system has been easier. 

It's easier to log in. Cisco Duo is user-friendly; users simply put in their email address and are redirected to their Okta page, making it straightforward to use. It's hard to screw up.

Cisco Duo's Identity Intelligence capability to detect and respond to identity-based risks is good. While I don't necessarily use it directly, I'm sure we implement it, though it might not be noticeable unless specifically pointed out.

I'm not aware of any new features or functionalities of Cisco Duo that we have started using recently. I don't know if we utilize the Advanced Identity Threat Detection and Response feature. I have not used Cisco Duo's conversational AI interface for admin tasks.

I'd be interested in exploring the AI portion of Cisco Duo as that would make it more interesting, though it's already straightforward and user-friendly. General announcements when new features come out with Cisco Duo should be broadcasted to customers who are using it, which might bring more accessibility to their documents so users can be more in tune with updates.

We implemented Cisco Duo just over four years ago.

Cisco Duo is stable.

Cisco Duo is easily scalable; you can adjust the size quickly and easily. From a licensing standpoint, we have the true-up which makes it easier to increase licenses when needed.

I've never had to reach out to customer service and technical support, so I cannot speak to that aspect. The fact that I've never had to contact support since Cisco Duo has been in place indicates it's a stable, robust product.

Positive

We were put in a position where we needed Cisco Duo, so we adopted it.

I wasn't part of the deployment team. That said, from what I've heard, it wasn't that complicated.

The biggest return on investment when using Cisco Duo is what it protects you from overall. It keeps you safe, and that protection demonstrates its worth.

We don't have a complete passwordless environment in our company yet; we've implemented long passwords, however, we haven't eliminated passwords entirely.

I would rate Cisco Duo a ten out of ten.

My main use cases for Cisco Duo are two-factor authentication and single sign-on for different solutions.

The feature I like the most about Cisco Duo is the dashboard to have everything in one single place and manage multiple customers and multiple tenants simultaneously.

Cisco Duo benefits my organization because we do not have too many logins since everything is in one place and we can use Cisco Duo for VPN, applications, and cloud solutions. This is a main benefit and the core purpose of the product that we are utilizing.

I think Cisco Duo can be improved. I found the onboarding was very difficult, even for engineers who have been using similar solutions before. For our specific implementation, we needed to have multiple groups, multiple companies, and multiple third parties, and I felt that the examples and material provided were insufficiently detailed. The onboarding videos, materials, how-to guides, and documentation should be improved dramatically.

I have been using Cisco Duo for approximately three years.

I did not notice any downtime or crashes with Cisco Duo. We focused on making modifications and changes only during maintenance windows, and afterwards in production, we did not have any downtime.

Cisco Duo's scalability works well with the growth of our company and does not seem to have a limit. We could add as many users and as many sites as needed, so scalability is not an issue.

Before implementing Cisco Duo for this particular customer, I did not consider another solution. However, for other customers, we also use some open-source solutions and cloud providers, which unfortunately seem to be winning over Cisco Duo.

I cannot say I have seen a clear return on investment. However, as I was only the integrator, it is difficult for me to make an estimation on the customer's actual ROI. That said, considering that they did not have any more attacks, it is probably positive, but I am not able to fully evaluate that.

My experience with pricing, setup cost, and licensing for Cisco Duo is that it is not an expensive product. The issue was that we had a customer migrate away because they moved to one of the cloud providers for identity management as well. The difference in cost to upgrade to directory services on that platform was cheaper than having Cisco Duo. However, generally, if a customer is not tied to a specific cloud vendor, then the pricing is acceptable.

I do not recall seeing Cisco Identity Intelligence or using it.

I have noticed an increase in phishing attacks recently, and this was exactly the reason one of our customers asked us to implement Cisco Duo because they were attacked before and lost quite a bit of money. After that incident, we deployed Cisco Duo for them. While using Cisco Duo, we did not have any issues regarding other attacks.

When implementing Cisco Duo, I implemented end-to-end phishing resistance with the proximity verification as the full solution.

I deployed Cisco Duo Directory to manage user identity.

I am using it as an identity broker because we were not integrating to the customer's Active Directory. It was actually functioning as an identity proxy rather than as a directory per se.

The organization's overall cost for authentication was higher, but the indirect cost of being attacked and losing data is significantly greater.

I discovered new benefits after initial implementation when we started with basic VPN authentication and then developed many other flows based on that. We learned that there were not enough examples or documentation available so we could start from the beginning knowing everything about the product.

The deployment experience was complicated as it was a trial and error process. We had multiple existing systems, and for each system we wanted to integrate with Cisco Duo, the approach was different. One was connecting directly, one was using the API, one was using SAML, and one was using directory services, making the process quite challenging.

I would rate this review an eight out of ten.

My main use case for Cisco Duo is to protect the OT environment from remote access.

The feature I like the most about Cisco Duo is that I can choose which device I want to sign in.

It is valuable for me that I can choose because not all people have a corporate phone, so they can use their personal phone for access or different methods for performing second-factor authentication.

I can say that it is difficult to measure the direct return on investment, but what I can say is that we are safer and feel more comfortable having this security implemented than before.

I cannot think of any improvements for Cisco Duo at this time.

I have been using Cisco Duo for approximately half a year.

I do not have problems with stability or reliability. Being a cloud solution, I think it is difficult to have problems, and we also use Umbrella with Cisco, which is very reliable and has high availability.

The solution is scalable for our growth.

We used Okta sometime before Cisco Duo.

We used Okta in a different environment, and we finished our license; we were not seeing the need to keep using Okta. For this new environment, we chose Cisco because we wanted to have a homogeneous solution, and our colleagues in other countries were happy, so it was easy for us to choose.

The deployment experience was more difficult than we expected because we had some problems with the version of the OS that we have in our servers. We also had concerns about opening the mandatory connection to a specific URL and port from our OT environment.

My experience with the pricing, setup costs, and licensing is that the price is acceptable because the license is by user.

We were considering different solutions, but we are a global company, and in another place in our company, they were using Cisco Duo, so it was our first option because we want to have a homogeneous scenario.

I do not think I am using Cisco Identity Intelligence.

I have not seen an increase in phishing attacks recently; I think they are more or less constant, but not increasing, particularly in the last three or four months.

We have seen the number of phishing attacks increase every year, but I do not know if that surprises us; we are accustomed to having this type of risk.

I think I have deployed Duo Directory to manage the user identities.

I think I used it as an identity broker in front of the IDPs.

My review rating for Cisco Duo is 8.