Cisco Duo Reviews

Our main use cases for Cisco Duo are for our own internal systems and applications that we're using, finance related and sales related. 

Simplicity in doing our secured authentication

The feature of Cisco Duo that I value the most is that it's easy to use. It monitors all our devices to ensure everything is updated before we're given access to those applications. Our company benefits from all those features of Cisco Duo with confidence, and we feel very secure with it in terms of authentication of our logins.

As for improving Cisco Duo, we're quite happy with it, so there isn't much negative feedback. I would mention that there's nothing specific I would want to see enhanced in Cisco Duo. We're very satisfied with it, and there haven't been any requests from the team for enhancements or future features. Everyone has been very happy with it.

I have been using Cisco Duo for 5 years.

As for the stability and reliability of the solution, we have never had any issues. We have never experienced any downtime.

Cisco Duo scales very with the growing needs of our company; it's very easy for us to upgrade or add licenses or do additional deployments for our new employees or new hires. If there are new devices coming in, it's very easy to implement.

Regarding customer service and technical support for Cisco Duo, we don't have issues with that because we're quite skilled with it.

Before choosing Cisco Duo, I didn't consider any other solutions.

The deployment of Cisco Duo is a very simple process for us.

For our strategy for deployment of Cisco Duo, I let our IT work on it, but we were able to roll it out easily, probably in around two or three days, we were done with our deployment.

The biggest return on investment for us when using this platform is the reduced time for us to give support, plus the confidence that we have, knowing that all our authentications or logins are secured.

My experience with the pricing, the setup costs, and the licensing of the solution is quick and easy. There isn't much of an issue there. Even when we resell this to our customers, they're satisfied with it. The pricing is acceptable to them.

My experience with Duo's strong security authentication system has been very easy to use. The process to log into our systems using Cisco Duo is just a two-step process for us, making it much easier to access these systems.

I evaluate the benefit of having a complete passwordless environment in my company through the convenience and ease of use of these devices or Cisco Duo into our devices and applications. I have encountered no challenges with Cisco Duo so far. It gave our IT no issues or problems.

Regarding the feature called Advanced Identity Threat Detection and Response in Cisco Duo, we haven't used it yet. My impression of Cisco Identity and Intelligence capability to detect and respond to identity-based risks effectively is that Cisco has been at the forefront for security. They have lots of data information especially with the network, wherein most of our customers are using Cisco. They get all the intelligence from there.

I have not yet used Duo's Conversational AI Interface for admin tasks. Regarding whether there could be more in the AI area in Cisco Duo, not really at this point. In our use case, we're not yet ready for that.

I would rate Cisco Duo around 8 or 9 out of 10.

My main use case with Cisco Duo is for two-factor authentication. I need Cisco Duo authentication in my company because I have no different option to use a different solution not related to Cisco due to a limitation of a product like Cisco ISE that will not be able to use a different mechanism than Cisco Duo authenticator. I have to use Cisco Duo authentication to have two-factor authentication and fulfill security requirements in the company.

The feature I like the most about Cisco Duo is two-factor authentication. Cisco Duo helps me to defend against phishing attacks and provides security for my organization.

I really have no idea how Cisco Duo can be improved. I do not see any features that I would like to have that are not currently implemented.

I have been using Cisco Duo for about half a year.

I have not noticed any stability or reliability issues such as downtime or crashes.

I think Cisco Duo will scale with the growing needs of the organization. It will be growing because every company and every regulation requires two-factor authentication, and we have to use it by one vendor or another. I think a solution such as that will be growing in the future.

I mainly used the Microsoft solution because we have merged a lot of products with Microsoft, and using DevOps, Azure, and other services is naturally how we use Microsoft authentication for many things. However, if we cannot do it in some scope, we have to find out how to do it in a specific section.

With the deployment of Cisco Duo, I can do it with instructions. I am not an expert, but I am something between beginner and intermediate.

I cannot say that I have seen a return on investment from having Cisco Duo. I have experienced only a security benefit.

My experience with the pricing and licensing and setup costs is that I think it is fair because licensing depends on the user that uses it and consumes those tokens.

I had to reduce a lot of Microsoft Azure Authenticator, but for some reason, it is not supported in some products of Cisco. We have to divide it so that Cisco Duo also covers those needs.

I do not use Cisco Identity Intelligence. I have not noticed any increase in phishing attacks recently, but I work in a financial company where the security is critical. If something can happen one time per 25 years, it is very risky and has to be mitigated somehow. I have implemented Cisco Duo end-to-end phishing resistance with proximity verification for both. I did deploy Cisco Duo Directory to manage the user identity and am using it as a standalone identity provider. I do not think I discovered any new functionalities that I did not think of in the beginning. I did not really face any challenges doing that. I would rate this review a 10 out of 10.

Cisco Duo is for multi-factor authentication for all of our users and securing our assets off-campus.

Cisco Duo has benefited our company overall by giving us the ability to have multi-factor authentication. At the time, we didn't have any other in-house options. While going through the process of identifying a vendor, Cisco Duo was by far the cream of the crop, so we went that direction, and we've been there ever since.

The Verified Duo Push feature is valuable. It gives an extra level of security beyond just the regular push. Before that came out, we had a few instances of people getting compromised, pushing the button because they thought it was something else they were doing, and it turned out to be an attacker compromising their account. We were able to enable that pretty much as soon as it went into production, which drastically cut down on any issues. 

It's been pretty easy. There haven't been too many challenges. It does what it says it does. It's easy. It's straightforward. It's not a hard process to do anything with it. Even though we don't take a lot of advantage of it, there are always new features that are coming out. It shows that Cisco puts time, effort, and development into it.

I would appreciate seeing Cisco Duo improved with a tighter integration with Active Directory to secure not just Remote Desktop to a server, but all the remote levels of connection that you can make to a server. 

Other than that, there can be a better way to onboard users who don't want to use a phone, but that's stretching it because we can do a token or order Cisco Duo tokens, or do FIDO keys.

I have been using Cisco Duo for 10 years.

The problems we've had with Cisco Duo have been very easy to resolve, and the team has been very helpful in providing solutions. It's not one that we've had a lot of challenges with. A couple of times, our Cisco Duo region might have had an issue, but there was very clear communication, and it was resolved pretty quickly. It's been great, and I don't have a lot to say because there haven't been many problems.

Cisco Duo has scaled great with the growing needs of my company. It scales easily because it is just tied into our identity provider, and it grows along with that. I don't have a lot of specific examples because it's just something that's there. It works, it's reliable, and I don't have to think about it too much.

Their team has been very helpful in providing solutions. I would rate the technical service and customer support of Cisco Duo a ten out of ten.

Positive

It was easy. The difficult part was just the culture shift and making people understand why multifactor authentication was important and why we were using Cisco Duo. Even if you're a retired faculty member who doesn't do anything, you still need to protect your account because it's a doorway into our system. We need to make sure it's secured. Once we got through those hurdles and it was adopted, the problems were few and far between.

The implementation involved using Cisco Duo services, specifically the concierge service for onboarding, which was excellent. They provided a lot of information and templates for sending out registrations and notifications of what we were doing. They walked us through any technical challenges, which I don't remember having, so it was all a very smooth and good experience.

From my point of view, the biggest return on investment when using Cisco Duo is the security and the ease of setting it up. It's easy to enroll, the email goes out, and the user can just download the app and set it up. We're not having to provision tokens and email them out or make people come to campus and stand in line to register a device.

My experience with the pricing, setup cost, and licensing of Cisco Duo has been great. We've been there for 10 years. While we haven't gone through the setup part for a while, licensing is straightforward and convenient for higher education because student populations are included. So, we don't have to pay extra for it. We just pay for our knowledge workers, which has been great, and the cost is reasonable.

While using Cisco Duo, we have looked at Microsoft Entra ID because it includes MFA and could probably do the bulk of what we do. However, when we look at it, it doesn't do everything fully, so we still have to keep Cisco Duo. It doesn't make sense to have half our users use that and the other people use Cisco Duo, so we just keep it all in one and use Cisco Duo.

Cisco Duo's reliability is definitely better. The app experience is definitely better. Our test users have had a lot of challenges with Entra ID that our Duo users don't have.

Other than the verified push, my company has not really started using any new features or functionalities in Cisco Duo recently, but we are looking at going to a more zero-trust type of setup. We've been looking at how to leverage Cisco Duo better without hugely increasing the expense of our authentication systems. Currently, we have it integrated with Entra ID and our Active Directory environment. We are looking at how we can expand that out and improve our security on campus.

We have been with various vendors for a complete passwordless environment, and we've tried doing it with Entra ID but have run into challenges with some vendors that still require a password in their SAML authentications. I haven't really validated the Cisco Duo portion of it yet, and I'm not sure what all that entails at this point. I know it can be done, but we haven't implemented it yet.

I would rate Cisco Duo a ten out of ten. 

The main use case for Cisco Duo is MFA, which means multifactor authentication using the app and using keys like YubiKeys for various devices, such as RDP and remote access, but I would say remote access is the most prominent use case.

Right now, the feature I appreciate most about Cisco Duo is the Duo Directory, which is exciting because it became an IDP.

It is exciting that with Cisco Duo, I can offload guest users and contractors to Duo, so they do not have to exist in the customer environment from their AD, which is a nice way to accommodate guests and contractors needing access to applications.

I express how I appreciate Cisco Identity Intelligence to customers using the Duo Advantage license and always try to push them to at least take a look because it is essentially free with the Duo product.

I have multiple MFA vendors in our portfolio, and I try to position Cisco Duo because I think it is a really good product, but we also try to position other solutions depending on what the customer wants and where they think we can go together.

I deployed Duo Directory to manage user identities, and I think it is great because it is never a standalone provider; it always acts as an additional provider or broker functionality to be the front door and decide to go this way or go to the other IDP.

Once Cisco Duo is set up and running, it just keeps running.

I think Cisco Duo can be improved with more YubiKey support with all applications, especially for Windows login.

I have been using Cisco Duo for three to four years, since the beginning of 2020.

I did not notice any problem with stability and reliability; it was always available with not much downtime needed.

Sometimes if I have problems, I obviously have to create a TAC case to ask for help, but most of the time, I would say it is very stable.

I think Cisco Duo is scalable for organizational growth, as we have some customers using it who then onboarded new users and even bought companies and onboarded them; it is highly flexible and I did not feel any slowdown anywhere.

The experience of deploying Cisco Duo is great; it is fast and not too complex in my opinion, as you can integrate basically anything into Duo, so I would say the experience is overall very great as an administrator.

I think Cisco Duo helped reduce the overall authentication-related cost for the company indirectly, as there is less work to do for the admins, because once it is set up, users understand the app, know how to use it, and rarely have problems, so if new devices need registering, they can do it themselves, depending on the setup.

The pricing for Cisco Duo is kind of okay, but most of the time, your competitor is someone like Microsoft who gives it out for free with their offering, making it tough to argue with customers why they should spend additional dollars to also get Duo to improve their setup, but I think the pricing is fair.

I am mostly part of the deployment and with the customers; I am not on the operational side of things, so I cannot really share about phishing attacks, but I mean, Cisco Duo allows phishing-resistant MFA, which is why I try to push my customers to use it, so I would argue, hopefully not.

That is why I try to push my customers to actually use proximity verification and use passkeys to strengthen security, which was mentioned in my previous answer.

I think there is a return on investment for the support team, where they can help validate customer requests and also through self-service portals, but I do not have any numbers regarding return on investment.

I would give Cisco Duo as a solution a rating of 10 because it is great.

Our main use cases for Cisco Duo are to support all employees that need to connect remotely, which is the primary case we're using, and we also use it for some technical parts, like connecting our Meraki to Cisco Duo for the IT.

What I appreciate most about Cisco Duo is how simple it is to use; you connect it to the email address and phone number, and you are able to push everything to the client. You can watch the log for a quick response to see if it's working or not, and check what went wrong in the log during the morning or something, and even push something to everyone if needed, so there are many valuable aspects which is very good.

The benefits of Cisco Duo for my company include how easy and simple it is to use; Cisco Duo is so easy to maintain and everything grows quickly with the number of users you add into it. You can even add new applications for verification, and it's policy in our company to have two-factor authentication, which we use in combination with that.

I cannot think of a specific feature that should be focused on for improvement, but perhaps addressing the trouble we have when people are changing phones would help. When a new phone is obtained, and Cisco Duo needs to be installed, it is easy to go into Cisco Duo and find the user to push verification, so perhaps doing this through Active Directory could make it easier, but that also raises questions about security.

I have been using Cisco Duo for approximately four years.

I would describe the stability and reliability of Cisco Duo as excellent because we almost never have troubles with it; the issues we face are with other systems, not Cisco Duo.

Cisco Duo scales very well with the growing needs of my company; during COVID, when we had a higher number of users, there were no problems at all.

I would describe my experience with the customer service and technical support of Cisco Duo as excellent service, and I could totally recommend using Cisco Duo, so it's 100%.

I would rate the customer service and technical support of Cisco Duo a 10, for sure.

Before choosing Cisco Duo, we considered Authenticator, which is similar, but I found Cisco Duo easier to implement because we have everything from Cisco, including firewalls and other essential technologies, making it the best choice for our environment.

The deployment process for Cisco Duo is easygoing; I would say it's very easygoing.

I think it took about two days to implement Cisco Duo; as I mentioned, if you connect it to Active Directory, it's straightforward, especially the first time, as you pick everything up from Active Directory and only need to go into Cisco Duo later when people change phones or something similar, requiring verification to see how many users are pending or have not used it.

The biggest return on investment for me when using Cisco Duo is security; that's the main point.

Cisco Duo has helped my company reduce its overall authentication-related costs.

I cannot provide an approximate percentage of how much it has helped reduce because, as I mentioned, if people don't use it, they don't get access.

I think the pricing of Cisco Duo is fair because we hired a number of users during COVID when we had many people working remotely, and the costs increased; if I remember correctly, Cisco offered something during COVID that gave us a lower price, so I find the pricing fair.

We thought about Authenticator, and our choice ultimately was Cisco Duo.

My advice to other companies considering Cisco Duo is not to wait; start using it and implementing it. I would rate this review a 10.

Our main use cases for Cisco Duo are that we use it for all MFA with ISE for all of our service provider devices, all the servers, and related equipment.

Duo with ISE features benefit my company by making logins more secure and simpler. Everything is in one box, so we don't have multiple servers or multiple account on those servers for different device types. 

The feature of Cisco Duo that I prefer the most is centralized authentication for both TACACS and RADIUS. 

My ability to decrease time while using Cisco Duo varies. We don't change up people frequently, but one person would take me up to an hour out of my day to onboard or offboard. If we onboard 10 people I could spend my entire day giving access. 

Possible an integration with ISE where the DUIO proxy and DUO configuration can be done on ISE instead of separate portals.

I have been using Cisco Duo for five years now.

Regarding the stability and reliability of the platform, there have been issues. Cisco Duo has their issues, and they are effective about notifications saying they're having login issues or push notification issues; none of it has really affected me. They have backups, and I haven't noticed any issues with them.

Regarding its scalability, I haven't hit any limits yet, and I've got 1,000 users in there with no issues. I just go to my sales partner and request more licenses, and that's it. Since it's a cloud solution, I don't have to worry about it.

I never had a chance to experience anything with their customer service and technical support bsince I never had to reach out to them for anything.

Positive

We did not use or consider other solutions that do the same that Cisco Duo does. We went straight to Duo since we used it in conjunction with ISE.

The deployment of Cisco Duo is very simple. It's not hard at all. You just point your device to it, go into the portal and register, and you're done. There's nothing complex about it.

For me, the biggest return on investment when using Cisco Duo is my time. With multiple servers and different types of servers, if someone is onboarded or offboarded or they forget their password, I would have to change it in ten different places or more. Now I don't have to do that; I just do it in one place, and I'm done, so that helps.

My experience with the pricing, the setup costs, and the licensing of the solution is that it's cheap compared to running multiple other servers to do the same job. 

There aren't any new features or functionalities in Cisco Duo that my company has started using recently; we use it primarily for the authentication portion. There are other features we can use, yet we haven't turned those options on yet, so that's more a matter of time than anything.

We have many different vendors and types of devices that we require MFA for login.  That said, Duo helps bring all of those accounts into one system, in conjunction with ISE, you have one username, one password, and you access all the devices instead of having every device have its own credentials. It lowers the number of passwords you need to have.

Cisco Duo is on the right track for improvement. A lot of their devices already integrate with it now. They keep adding features for more devices that interact natively with it, instead of having to have a third-party server to reach out to Duo.

I would rate Cisco Duo overall about an eight out of ten; it's a strong product.

My main use cases for Cisco Duo are authentication to different services.

What I like the most about Cisco Duo is that whenever I get a new phone, all of it transfers to the new phone, while Microsoft Authenticator does not; I have to do each one one by one.

An example of how these features benefit my organization is that we do it for anybody that needs to access the VPN, including student logins at some different schools, so it just makes authentication more secure.

To become more resistant to phishing attacks, we use Cisco Duo as part of our network access control so that anytime students need to access certain things or teachers' VPN connections, the same for businesses, we secure the VPN that way. We know who's logging in, and we put an extra layer of authentication behind it.

Cisco Duo fits into my broader security environment as a kind of first layer, mainly for VPNs. As I said, it adds that extra layer of authentication after someone authenticates.

Cisco Duo's visibility into identity-based risk has improved my ability to manage the security of both human and non-human users' identities across my environment because we see log in attempts, so we can see who's logging into the network through the VPN at certain times, giving us another layer of visibility on who's on the network.

The way Cisco Duo can be improved, including features that should be included in the next release, is something I don't know off the top of my head; I would need to go back and look at our customers' wants and what they would like to see implemented.

I have probably been using Cisco Duo the entire time.

I assess the stability and reliability of Cisco Duo by noting that the only time we experienced an issue was when doing RADIUS authentication, and we had to tweak the timer to allow time for Cisco Duo authentication to take place before the RADIUS request was denied.

Cisco Duo scales well with the growing needs of my organization, being easy to manage as long as we have the Cisco Duo licenses to support the growing user count, and it's as simple as just provisioning them a Cisco Duo license.

I have expanded usage, and the process of expansion was fairly simple.

On a scale from one being the worst to ten being the best, I would rate my customer service and technical support experience as a seven.

I would give them a seven because they are readily available; we haven't had to reach out to support a whole lot, but I would say maybe just more on the technical side, getting those initial passes through the tiers to the tier that we need to support us.

Prior to adopting Cisco Duo, I was using Microsoft Authenticator in many environments and some other authenticator platforms.

What considered the change to Cisco Duo was cost for some and then just overall compatibility with the equipment they had.

My experience with the deployment was easy with no real issues.

Before selecting Cisco Duo, the other solutions I considered were mostly Microsoft Authenticator if their capability to support it was available.

What stood out in the evaluation process, both positive and negative, when comparing options was integration ability and ease of use.

When evaluating my identity strategy, I was looking for a comprehensive identity security platform rather than a standalone MFA tool, since I am an MSP servicing multiple clients, and I prefer a solution that integrates with many different technologies as most clients have a hodgepodge of equipment.

Cisco Duo's broader IAM capabilities meet those needs by just adding that extra layer of security, which is always important.

I am using it as an added security layer that integrates with other security products and tools that I may have in my stack.

The key capabilities beyond the MFA that led me to choose Cisco Duo as my primary identity security partner included MFA as the main one.

Cisco Duo has improved my operational efficiency to reduce costs in areas like authentication, IT support, and security operations by just securing the environment. It's that extra layer; after putting MFA behind it with Cisco Duo, there's now that extra layer we can fall back on.

Those threats have evolved in ways that I don't even know how to start narrowing it down; they evolve every day, and so it's just trying to keep the network as secure with multiple layers of authentication on it as much as we can put it on.

Looking back, Cisco Duo helps me evolve my IAM strategy from simple authentication to a more comprehensive identity security platform by providing another level of security. It puts another layer on everybody's accounts, so if an account is compromised, there's still that extra layer of authentication needed to get through.

If Cisco Duo was removed, the impact on my ability to manage and secure access across my entire identity ecosystem would mean that, for some of the school systems that we support, we would need to find a different solution, probably Microsoft Authenticator if they have the infrastructure for it, but we would probably be scrambling to get some different authentication sources in.

My advice to another organization considering using Cisco Duo is to take into account the licensing, ensuring that your environment supports it, and looking at making sure it can integrate with the different equipment you have in your environment. I would rate this product an eight overall.

My main use cases for Cisco Duo are authentication and double authentication.

The features of Cisco Duo that I like the most are the simplicity. The benefits of these features to my organization include security components and security authentication components.

I think Cisco Duo could be improved by including email authentication, as there is currently only SMS, SMS push, and code generation, but having email authentication could be beneficial when you don't have a phone.

I have been using Cisco Duo for five years.

I would assess the stability and reliability of Cisco Duo as excellent, since I never had any problems. I have not noticed any downtimes, crashes, or performance issues from my perspective.

As for scaling with the growing needs of my organization, I think as we are growing, the number of licenses is assigned to the components, so it is just a matter of license.

Prior to adopting Cisco Duo, I don't know what Verizon was using before.

My experience with deployments was that I deployed this as an end user and it was seamlessly available on the App Store and any type of store. There was no problem with the deployment or initiating Cisco Duo on the phone.

I was not the one selecting Cisco Duo, but there were a couple of platforms that Verizon was considering, and they probably selected Cisco Duo because of the other Cisco ecosystem components.

The steps my organization has taken to become more resistant to phishing attacks include seamlessly integrating with all the ecosystem components we have from Cisco, Webex, and others, so it is an advantage as well.

Before implementing Cisco Duo, I was concerned about basic phishing and scam attacks. Cisco Duo fits into my broader security environment as we are using several Cisco software platforms like Webex and Duo, and it nicely falls into one full Cisco ecosystem.

I'm using it as an added security layer.

My ability to manage the security of both human users and non-human agentic identities across my environment has not improved by Cisco Duo's visibility to identify based risk, as I'm just a user of Duo and not looking from the policy perspective, so I don't have a view on any statistics or any policy.

Looking back, Cisco Duo has helped to evolve my IAM strategy from simple authentication to a more comprehensive identity security platform as we were always more concerned about how we build this second-factor authentication, and Cisco Duo perfectly fits into this gap in terms of push, SMS, and code generation.

When evaluating my identity strategy, I was looking for a more comprehensive security platform to manage identity, rather than a standalone MFA tool. Cisco Duo's broader IAM capabilities meet those needs as they are nicely integrated as part of the Cisco ecosystem that we currently have.

The key capabilities beyond the MFA that led to choosing Cisco Duo as my primary identity security partner are not entirely clear to me, but I think it was to extend and combine with the existing Cisco platform ecosystem that we have.

The advice I would give to another organization that's considering using Cisco Duo is that the simplicity of second-factor authentication is a big advantage, at least from the user perspective. I would rate this review an 8 out of 10.

My main use case for Cisco Duo is multifactor authentication.

The feature I like the most about Cisco Duo is the security.

If you have Cisco Duo, you reduce the impact that a user has on authentication security, which is a step my organization has taken to become more resistant to phishing attacks.

The visibility that Cisco Duo provides into identity-based risk is useful to ensure that the user is the person that I am authenticating.

I am not certain how Cisco Duo can be improved or what additional features should be included in the next release.

I am not certain how Cisco Duo has helped me evolve in my IAM strategy from simple authentication to a more comprehensive identity security platform.

I have been using Cisco Duo for about three years.

I have not experienced any downtime, crashes, or performance issues, so I would assess the stability and reliability of Cisco Duo as good.

I am satisfied with the use of the product in terms of how well Cisco Duo scales with the growing needs of my organization.

I have not expanded usage.

I have a good experience working with TAC and Duo support when evaluating customer service and technical support.

Prior to adopting Cisco Duo, I was using a different solution to address similar needs.

My experience with deployment of Cisco Duo is very easy.

My experience with deploying Cisco Duo was easy because we use it on new projects.

We tried both the cloud and on-premise deployment models for Cisco Duo.

I have seen a return on investment with Cisco Duo because if I can reduce the workload, I can reduce the need to have more people working on security.

I am from the IT department, but we are not doing the bots regarding my experience with the pricing, setup cost, and licensing with Cisco Duo.

We tried a demo of another solution but not one in particular when evaluating other solutions before selecting Cisco Duo.

Cisco Duo is an excellent solution to protect our network.

We preferred Cisco products more than others, which were the factors that led to the change.

I chose Cisco security because we have extensive time working with Cisco as a partner.

The key capabilities beyond the MFA that led me to choose Cisco Duo as my primary identity security partner are because we have a good experience using Cisco products.

I would rate this review a 10 out of 10.

Cisco Duo is used as a security point between us and a partner.

The features of Cisco Duo that I appreciate most include the fact that we do not have to maintain it once it has been installed; it is a low-maintenance solution.

Cisco Duo has benefited our organization primarily as the authentication conduit between us and a partner, which is something that we could both agree was of high quality. It has been beneficial because we were able to implement it, and as I mentioned, it is a low-maintenance solution.

The primary benefit is that we previously had the likelihood of finger-pointing between us and our partner about who was causing Duo issues, and we have not had that problem.

Cisco Duo is doing exactly what we need it to do, so I cannot really give a suggestion for areas that could be improved since we do not use everything that it currently offers.

I have been using Cisco Duo for approximately two and a half years.

I would assess the stability and reliability of Cisco Duo as excellent because once we got it working, we have never had an issue.

Cisco Duo would scale well, but this is not a growing partnership that we have, so I do not see us expanding it. We will have other partnerships, and Cisco Duo is likely going to be our method to communicate with them for authentication.

We have not expanded usage, so I cannot comment on how smooth that process would be.

I cannot evaluate customer service and technical support because we never called them.

We did not have any other solution prior to adopting Cisco Duo, as this was brought in because of the new relationship with this partner. It was investigated, considered, and implemented specifically for this purpose.

My experience with deploying Cisco Duo was that I was only part of it, ensuring that it passed through our ACLs and firewall portions and connected properly on our side. The other side, being Palo Alto, had some hurdles they had to overcome, but I do not know what those were. The implementation was very easy on our side.

Since I was not part of the purchase of Cisco Duo, it is difficult for me to assess return on investment as I do not know what was paid for it.

I was not part of the experience with pricing, setup costs, and licensing for Cisco Duo.

We evaluated various competitors to Cisco Duo, including one by Palo Alto and a Microsoft option. When it came down to what we needed from a security perspective, Cisco met the requirement. Even though our partner is a Palo Alto company that they utilize, Cisco built the bridge better than the others would have.

The impact of Cisco Duo's dashboards on identifying security vulnerabilities is assessed by our security team.

Cisco Duo's trusted endpoint device capabilities have not necessarily helped improve our organization's security policies, but it is a trusted remote location, which has made it very streamlined.

We do use Cisco Duo's push notification method, but the way we have it implemented does not trigger very often, so I cannot say it has had a huge impact on authentication time across platforms.

The effectiveness of Single Sign-On in reducing login complexities for our users is excellent simply because it is one set of authentication, so we are not having thousands of logins each day. I would rate this review a ten out of ten.