Cisco Duo Reviews

We use Cisco Firewalls, Cisco Umbrella, and we played a bit with Cisco Duo. The integration between has gotten better recently.

We use them for a security solution, multifactor authentication, and DNS protection.

It helps increase the security posture of the organization.

Cisco saves us time. We automate as many tasks as possible.

The integration is the most valuable feature. The products talk to each other. 

The products help us to detect and remediate threats.

The integration has improved recently but it can still be better. 

We were considering purchasing other products, like AMP for Endpoints, and it was not properly integrated with the firewall function. It might be better now with SecureX.

My company has been using it since before the company was founded more than ten years ago.

Their support can use improvement when it comes to responsiveness. It can take a few business days to convince an engineer that a device is faulty. 

Neutral

We also use other products from other companies for web applications and firewalling, besides Firepower. There are pluses and minuses for the other companies. 

From Gartner's perspective, Cisco products are not market leaders in some areas. 

With good specialists and support, it's easy to implement multiple Cisco products. 

We should be protecting our network and the cost of security and the OpEx is important, but it is more important to have a protected network.

I would rate their security products an eight out of ten.

Duo Security provides multi-factor authentication for anything that requires multi-factor authentication. It could be our internal corporate services, such as a single sign-on portal, or applications, such as Google Cloud.

It is very easy for users to enroll. There are a lot of insights that we get from using the app on devices that people use to authenticate.

The push notifications and the integrations they offer are valuable. Their mobile app is very useful. It is very easy to use.

The only time I really had some negative feedback for them was about the UI of their mobile app, but they improved it in the last version. There was no way to (re)name 3rd party OTP accounts so it got confusing when multiple ones were existing. In addition, each account took a lot of space on the screen, they condensed it in the new version to make it easier for people that have a lot of accounts added. Duo has a beta program and actively solicits and listens to feedback which personally I think is great.

It is good on the functionality side, but their pricing model is a little bit weird. Currently, there is no price advantage in signing up for yearly contracts. If you are on a monthly term or a yearly contract, you basically pay the same price, and that is very unusual. Normally, there is a discount when someone signs up for the 12-month system.

I have been using this solution probably since 2014. In this company, we have been using it for two years in total.

It is stable. Over the last six or seven years, I didn't have any issues where something wasn't working.

The maximum number of users that I have had is around 600, and I haven't found any issues there. In my current organization, every employee is using this solution. We have 250 employees.

I have not interacted with them. I never had to open a support case.

We didn't have anything in place.

It is pretty straightforward. I just need to log in to an account and integrate systems that should be using Duo Security. That's basically it. It probably took me an hour to roll out the accounts.

IT support helps users if they run into problems with the application, but that's about it. There is no separate team for its maintenance and deployment. There are a lot of service options for our users. They don't even need to contact IT support. On a new phone, they can even do it on their own.

It has provided ROI.

Their pricing model is a little bit weird. Currently, there is no price advantage in signing up for yearly contracts. There are no additional costs to the standard licensing costs.

We looked briefly at Okta Verify. It is the Verify app from Okta to use a single sign-on provider. It had the same price but far less functionality. It was a no-brainer to just go with Duo Security.

I would advise others to look at the integrations that are available and see if they can roll it out to as many applications as they can. Encourage users to use Duo Push versus the six-digit pin code that the applicant generates.

I would rate Duo Security a nine out of ten.

We use Duo Security for two different parts. One is for access to one of the servers, and the other one is for accessing the VPN connection.

It helped free up the time of IT staff. It helped them to manage the control within the users. They can control who gets access to which part of the system. For example, if there is a group of people who need a certain type of permissions, they can set them up easily. They can gather them in groups and give specific permissions. They can also give specific permissions to only one person.

It has been very useful in detecting or fixing threats that come into the organization.

It's a good thing for the authentication of your credentials. It's easy to use for the security part, and it helps to improve our security posture.

They can make authentication easier. It should be done in a shorter time. Sometimes, it can take a bit more time to get the answer on your phone. You have to wait a bit longer to get the SMS code and other things. There can be some internet or connection issues. They should make it faster because sometimes, it's urgent, and you need to access something as soon as possible.

I have been using this solution for about two years.

In general, all Cisco products, not just the Duo product, have a lot of stability.

Their tech support is pretty good, but there are some disadvantages. Sometimes, they take a long time to answer. I understand that some of the issues are not very easy, and it takes time to research them. I'd rate them an eight out of ten.

Positive

We didn't use any non-Cisco products. We were only using Cisco products. The IT part of our organization is using the Duo authentication system, and we are using another part of the server for authentication.

It's not very hard. It doesn't take long. The IT gives us an access code for it. 

I just downloaded the app, and after that, just got the security code from that department. I entered that, and it was done. That's it. If you are changing your device and they're just resetting your data, it can take two or three minutes maximum for a new device.

I'd rate Duo Security an eight out of ten.

We are using it for perimeter protection.

We are using it to protect the DMZ servers of our organization. It protects our DMZ servers from malware and web attacks.

It meets our security needs very well. It is easy to use, and documentation is also available. 

It is also very stable and scalable, and its support is also very good. We are satisfied with this solution.

Its documentation must be in French because we are a French-speaking country. They should also provide more training documentation.

Its management interface should also be improved. They should also improve its update period. If I compare its update period with other products such as Palo Alto firewalls, this solution is really slow in updates.

I have been using this solution since October 2019.

It is very stable.

It is very scalable. In my company, I have between 90 to 100 users. We also have some users who are working at another site. 

We have plans to increase its usage, but due to COVID, we're mostly working remotely.

Their technical support is very good. They are very reactive. The last issue for which I contacted them was related to an OS update.

We have used Check Point and Palo Alto solutions previously.

It is very easy for me. I work with a lot of solutions like this. Its deployment took two weeks.

Its price is reasonable. It is not highly expensive.

We evaluated lots of options from different vendors.

I would recommend this solution. Duo Security is the best solution for the cybersecurity challenges that we are facing nowadays.

I would rate Duo Security a ten out of ten.

Our primary use case for Duo Security is all user access to email.

Duo Security improved my organization by helping us secure all access points within the company infrastructure. 

Duo Security helped our company consolidate tools, including email and VPN.

What I find most valuable about Duo Security is that it is our one-stop application for multiple MFAs. 

Duo Security could be improved with the addition of more applications. 

Duo Security has not helped free up our IT department's time.

I have been using Duo Security for six months.  

Duo Security's stability is perfect.

Duo Security's ability to scale is perfect. We have 5,000 people using it in four countries. 

I have never used Duo Security's support. 

We previously used integrated multi-factor security from Microsoft 365 and Fortinet FortiToken. We made the switch to Cisco because we wanted to handle everything in one application.

I was not involved in the initial deployment. I do know however that 10 people were involved in the deployment. 

We have seen a return on investment because with Duo Security, we do not have to pay for multiple applications. Instead, we pay for one solution. 

The cost of Duo Security licensing is OK. 

We try to use the solution for pretty much everything that we can use with it. The tool helps us to get into our dashboard APIs, and log into Citrix, VPN, and servers. 

I love Duo Security's push notifications. It's simple, fast, and secure. From the user's perspective, the solution is seamless. The security aspect is great. 

We have been using the product for about two to three years in our company. 

I haven't seen any reason to think the solution is unstable. 

The product is very scalable from what I have seen. 

The solution's support is pretty good. It helped us quite a bit. Both Meraki and TAC have been pretty helpful. 

Positive

We switched to Duo Security due to the cybersecurity threats that came with COVID. There was a big one that came against us at one time, but we were able to squash it pretty quickly. The threat was not able to get into the mainframe because of the solution. 

The tool's setup was easy and we didn't require too much outside help to set it up. 

As a network and security guy, security is my return and it has been better with the product's use. 

I would rate the solution a nine out of ten. Duo Security can get spotty at the back end but it doesn't break. It would be great if I could use the product to log into the routers or switches in the infrastructure. We already have Active Directory enabled in our routers and switches. However, if we could do two-factor authentication, then it could go a long way since no one's getting into them unless you want them to. We are all for more security in healthcare. 

Duo Security is multi-factor authentication, specifically a two-factor authentication. It authenticates users so that you can know they're legitimate in the network. It can be used for mobile banking. For example, when you're doing mobile or internet banking with your phone, when it uses OTP, it is using Duo Security.

The most valuable features of Duo Security are visibility and OTP authentication. The OTP is very important because it is a self-enrollment feature, you are able to enroll users very quickly with a shorter time period.

Duo Security could improve by being more compatible with other vendors.

I have been using Duo Security for many years.

The solution is highly reliable.

Duo Security is sized per user. You can even have Duo Security for five users or 3,000 users. It depends on the size of the organization.

The solution is scalable.

The technical support is of a very high level. If you have a problem they will be able to support you. They are able to log in remotely as an engineer to give assistance. If you have the upgraded license then the support is even better and they will do everything for you if you have a problem. The support is extremely good.

The installation is very easy to do for Duo Security and it can be done with one person in one hour.

We have one person for maintenance of the solution and they do not need a lot of training to be able to do it. There is a manual that can be followed.

The licensing is very good because it does not cost a lot of money. It's affordable for all-sized customers, including enterprises. There is an additional cost for premium support.

The license can be purchased monthly, quarterly, half-year, or annual.

I would recommend this solution to others. I have seen it being used in large banks and there has never been a complaint about them. It is a very good solution.

I rate Duo Security an eight out of ten.

I am VP of product in our company and we are a customer of Duo Security. 

The most valuable aspect is the authentication and the SSO. They also focus on MFA, which is the multi-factor authentication. They are doing this very well. 

Improving coverage of different solutions and on-premise residents would make a difference. It would help if you could deploy on-premises, and not only with the cloud. Connection with an active directory requires something on-premises and for that, you need to have some kind of client or proxy, or something on-prem but keeping the idea of the users for GDPR and not sending them to the cloud to do it, makes sense.

Removing the need for a password would be a positive change as well as the ability to cover all the different enterprise applications. They don't have coverage for everything. 

I've been using the product for two years. 

The product is quite stable.

The product is scalable - they are in the cloud so scalability is easier.  

Technical support seems to be lacking. It takes a long time for them to come back to the customer. That's what I know, and also what I've heard. They have some issues with support.
They're okay but sometimes they don't respond directly. 

The initial setup is straightforward, I think. We deployed it ourselves but sometimes we required help in some places.

Pricing of the product is reasonable. 

We checked other options but because of the stability of the product and the length of time it's been on the market, we chose Duo Security. The things you need to weigh up are the size of the company, stability, and price.

I would rate this product a six out of 10.