Cisco Duo Reviews

On my end, Cisco Duo suits my account needs well. The application remains in place. We generally apply Cisco Duo across various use cases. Many customers, including banks and private organizations, use it for enhanced security, particularly in financial and general security tasks.

I am interested in adding auto-admin services and incorporating icons for easier navigation. This could contribute to a new business idea platform. I have seen the features, and they make things easier, resolving issues from before. The platform has been updated, and there's now another link in my platform for media access.

When it comes to improvements, the UI can be more user-friendly, and there is room for easier navigation. 

There could be enhancements in customization. I haven't had issues with storage or backup, but I am open to improvements in customization functionality. It's not my environment, but I see possibilities for improvement in the deployment of funds.

I have been using Cisco Duo for the past year. Customers request server protection using various servers, and it can integrate with applications. It is an MFA solution, designed for server access and data security.

Typically, I manage things directly from the GUI, and I handle whatever comes up. So far, stability has been an issue, but I am not the creator of the solution, so I cannot predict future occurrences. 

Generally, it has been fine without any notable issues, but the future is uncertain. I would rate it 8 out of 10. 

It is scalable and I would rate it 8 out of 10. Regarding the size of your customers, they are mostly large enterprises.

We haven't encountered any significant issues so far. The only time we need to contact support is when something arises, and they promptly address it. Everything else has been running smoothly.

Neutral

I would rate it seven because it comes with numerous features that require continuous upgrades. I have observed the need for consistent updates in the inventory. It is beneficial for newcomers to the platform, as data is continuously added, and automation has reduced the effort required to find information. It roughly takes 12 hours to be deployed.

I am not aware of the pricing. There are two departments, and I don't have any information about them.

Cisco Duo effectively safeguards against customer factors, such as unauthorized access attempts or server breaches. It provides a high level of protection, ensuring only authorized individuals have access to the environment. I am confident in its security features.

I would rate it 8 out of 10.

We use Duo Security for multi-factor authentication for our VPN.

We didn't have any MFA previously. Adding that extra layer of security helps.

Duo Security has been pretty good for securing our infrastructure from end to end so that you can detect and remediate threats. We've seen several of our employees leave the country, and we see their connections trying to go through and so forth. We can either add them to allow them access or keep denying that access, and we get alerted to that. 

It is pretty good in terms of user authentication and device verification for helping to prevent identity-based attacks. Your device is preauthorized. If somebody steals your device, they still need to know your password. That works out pretty well.

Duo Security helps reduce the risk of breaches. If I had known about it sooner, I'd have got it sooner. 

The Self-Service Portal has helped free up our IT staff. Our guys spend a little time, and they can go in and look at how to do things and how to set things up. It makes things a little easier. 

Duo Security establishes trust for every access request, no matter where it comes from. We really limit where we cannot be accessed from. It helps to make sure whoever we're letting in is who they're supposed to be.

Duo Security considers all resources to be external. If you treat everything as a threat, you're safer that way.

It has helped our organization improve its cybersecurity resilience. 

It's a lot easier for our end users to connect to our network. You don't have to type in a code. You get push notifications, that's probably the best thing about it. The fewer clicks they have to do to be online, the better it is. They can easily get into the network and do remote work. 

I'd like to see it integrated into other applications. I know there are some integrations, but I haven't been able to explore that any further. 

I've been using Duo Security for about the last 18 months.

It has been awesome. It's been a ten out of ten.

I haven't had a deal with that.

That's pretty good, but we didn't have to use them for this product. In general, Cisco support has been excellent. I'd rate them a nine out of ten.

Positive

We didn't have MFA. This was our first one. We were using open-source VPN software and decided that we needed to add MFA. We didn't want to patch a bunch of different things together. Cisco AnyConnect and MFA together worked out very well. We also had a Cisco Firepower firewall, and we decided that one vendor for all of it would make it much easier. Its price was also very reasonable. It made it easy for us to make that decision.

It was straightforward. For most things that I've dealt with from Cisco, I've had to do a lot of research to find things, but with Duo Security, everything was right there for us.

We did it in-house. It was easy.

Less time is spent trying to figure things out with a bunch of different software. By having one vendor, there's not a lot of extra work that our guys have to do to keep maintaining that.

Pricing was very reasonable.

To someone researching this solution who wants to improve cybersecurity in their organization, I'd say that definitely give it a look. It's easy to set up. It was very easy for us to set up. We even had our Cisco team call us and make sure we had everything going. It was almost no effort, so it's worth a try. 

I'd rate Duo Security a ten out of ten.

We mostly use it for our AnyConnect VPNs and two-factor authentication.

We use Firepower Defense as a firewall, and we have implemented the IPS system on the firewall. Previously, we had ASA, and two-factor authentication was with the code, but now, it's with a push notification. It has somehow made it easier for non-IT employees to easily connect to the VPN, but it, as such, hasn't saved any time. It didn't reduce any tasks. 

It hasn't helped consolidate any tools or applications because we're not using any other security components that can be integrated with it.

The two-factor authentication is valuable because that is the use case for which we are using it.

We first deployed Duo Security for our company with the VPN, and afterward, about a year later, we implemented it for a customer of ours where we offered infrastructure as a service. When I tried to establish a VPN connection through Duo Security, it did not function well on that version, which was the latest one at the time. So, I had to make a copy of the machine and then implement Duo Security with the VPN because it did not function well with the newer version. I didn't know why, but it did not function. I haven't tried to update it since then, but that could be an area of improvement.

I've been using Duo Security for almost four years.

It's stable.

It has good scalability.

They were helpful and fast 90% of the time. They have knowledgeable tech engineers. We didn't have many problems, but any problem that required a case to be opened was resolved quickly. I'd rate their support a nine out of ten.

We didn't use a similar solution previously. We went for this solution because of the consistency of Cisco products and the best cases that it provides. It fulfills our needs as a company.

It was straightforward. I had some issues, but mostly, I followed the complete path from sandboxing to testing and then going live in production.

We have two people, me and my colleague, but it's mostly me.

I am not involved in its pricing, but we haven't yet seen an ROI.

I'd recommend using it. You can read about the product and implement your infrastructure.

I'd rate Duo Security a 10 out of 10.

With Duo, MFA allows the network to have an authenticated user sign-on seamlessly. If someone's entering a password and their user credentials and they want to get access to the network, the Duo app will have a code that the end-user has to input, which then authenticates them. It's a second layer of security before they can access the network. Even if a third party gets your username and password, without that Duo access, they won't be able to access your network.

We don't have to worry so much about the end-user that's logging in.

Multifactor authentication is the most valuable feature.

As for establishing trust for every access request, that's exactly what this solution does. Outside of having a username and password, you have to get authentication from Duo as well.

You can never eliminate trust, but what Duo Security does do is add an extra layer of security. When it comes to the internet, networks, inbound traffic, and outbound traffic, you're always subject to a potential threat. Duo Security just adds another layer.

It's a great addition to the security of any network infrastructure.

In terms of helping workers feel safe, everyone knows that the information within the enterprise is safe because the people that are logging in have been authenticated in more than one way.

It's pretty easy to maintain network connectivity once it's set up; the end-user uses it to log in. It's not something that you have to constantly manage and deal with apart from pushing updates. It's pretty much self-managed.

In terms of consistency across workspaces, it works all the time, except for when a forced update is needed.

It helped us remediate threats more quickly. For instance, if someone accesses your credentials or you leave your laptop open and someone gains access when it times out, you still need the Duo code that is sent. A new code is always needed to be able to access that laptop or even that phone. Then, from there you're able to safeguard the information that your company has.

Nowadays, data is the number one commodity, so protecting that at all costs is really important. Duo helps with that with end-users. The thing about end-users is that they are volatile. You can't really control what someone does. So, Duo security helps with managing that by having them implement a new time code that's always sensitive.

Technical support could be improved. I don't think all support should have to go through an agreement.

I've been using this solution for seven years.

It's very stable. There aren't many issues with Duo.

The scalability is just fine. If you scale a certain amount, you have to upgrade and update your license. Outside of that, it's fine.

We are a large organization that deals with a lot of high transactional payments, and we have a large number of users, maybe 100,000 a day, and inbound user traffic.

If you open up a TAC case and they get to you quickly, it's fine. If you have a service agreement that says that they will get back to you within one to two hours, that's fine because you can resolve an issue. Now, if you don't have that agreement and are just a regular user, they take 48 hours to get back to you, and if you and the network team or the security team can't figure out the issue, a lot of money could be lost in two days.

Because there's always room for improvement and because I don't think all support should have to go through an agreement, I would rate technical support at eight on a scale from one to ten.

Positive

Anytime your network is secure and it's not breached or there's no downtime or infiltration of your perimeter, there's always an ROI.

With regard to pricing, for a small business buying a one-off, it's pretty expensive. If it's an enterprise that has thousands of employees, however, it's really nothing to protect your data because if your network goes down or it's breached, you're losing millions of dollars every minute. When it comes to a large enterprise, it's priced where it should be because you're talking business to business. You're not talking business to consumer.

To leaders who want to build more resilience within their organization's security, I would say that you can't go wrong with Cisco products when it comes to security. You can start with Cisco Umbrella, then go down to their firewalls, and then the next-generation firewalls. Then, you can move down to their end-user security endpoints.

The whole lineup through their security portfolio is really strong. If you're spending $50,000 on a suite and a $100,000 total contract value, you can enter a 3.0 Enterprise Agreement. Then from there, you can lock in prices for one, three, to five years. So, when it comes to any enterprise, when you're talking about security, if you use all of Cisco's security features, from end-user out to your data centers, you'll be pretty well off.

If you have security concerns, implement Duo for your end-users.

Overall, I would rate Duo Security an eight on a scale from one to ten.

My primary use case for Cisco Duo revolves around multifactor authentication, which serves as a secondary layer of security for all users within our organization.

The authentication and single sign-on features of Cisco Duo have been particularly valuable for enhancing user identity verification and providing an additional layer of security for our organization.

The product price needs improvement. 

I have been using Cisco Duo for approximately six to seven years. I am using the latest version available.

I rate the platform stability a nine. 

We can scale Cisco Duo up or down to accommodate our company's requirements. Around 120 executives in our team utilize it. I rate the scalability an eight.

While implementing Cisco Duo may require additional time for secondary multifactor authentication, it has significantly enhanced our organization's security posture, providing valuable returns in terms of heightened security measures.

I rate the product pricing a seven out of ten. 

The platform plays a crucial role in supporting our organization's remote access security needs by serving as the secondary email security for our VPN, thereby enabling secure remote access for our employees.

It has continuously evolved by introducing new solutions and products to address emerging security threats in our industry, demonstrating its commitment to staying ahead of evolving security challenges.

If the pricing aligns with their budget, I recommend considering Cisco Duo for its robust security features and scalability.  It is highly adaptable and scalable, making it suitable for organizations of various sizes within the industry. Thus, there are no significant considerations to be made regarding infrastructure compatibility.

I rate it an eight out of ten overall.

We use a number of Cisco products specifically, Cisco Umbrella and Duo.

Our primary use case is to enhance our client's security and their digital security model; Secure DNS, malware protection, MFA, and MDM services for their premium devices and their office devices.

Cisco has improved our organization by making the attack vector smaller and improving the security of our customer's networks and by extension, enhancing our reputation.

Using Cisco has saved us time and money. It also saves us from the threat of a loss of money by cyberattacks. It saves us months of technical effort and loss of billable hours.

It has also helped to reduce our operating expenditures.

Multifactor authentication and secure two-factor authentication are the most valuable features. It's been around for a while, but now it's becoming an enforced behavior as opposed to something that you used to do as optional. 

When it comes to securing infrastructure from end to end so that we can detect and remediate it, it's pretty good. It's a little proprietary. A lot of it is based around its own ecosystem and we've started looking at other solutions that are more open-source or a bit open to more collaboration. That's something that we're picking up with Cisco.

I have been using Cisco solutions for two to three years. 

Their support is very good, especially at an executive level and account director level. They'll always find you the right person if they're not the right person to help you do something.

Positive

My own company and our customers have seen ROI from using Cisco. The customer specifically does not lose time anymore in cyberattacks, malware, and devices being affected or hijacked.

I'm not a big fan of relicensing products every year or two years, but that's the model at the moment. I prefer to go back to licensing perpetually or permanent licensing.

We chose Cisco because it's very good, very well understood, has a good reputation, and has a strong support community around it. There is good technical expertise if you need it.

I would rate Cisco an eight out of ten. 

We use Duo, Client, and Umbrella. 

Our primary use case for this is for our clients to be secure.

We are at the beginning of using Umbrella. We use a traditional Cisco proxy. Now, with Umbrella, it's easy to administrate. It helps save us time.

Everything is all in one dashboard, so it makes the administration very easy.

Cisco Secure solutions are great for detecting and remediating threats across our infrastructure from end to end. The integration of Talos in SecureX is great. Everything is clear in one dashboard. You have your dashboard and can have one look in your dashboard and see everything. It's on one pane of glass. 

Smart Licensing needs improvement. It's terrible. We have problems with it every year and we need to involve support to fix it. 

Our appliances are connected to Cisco Smart Center but they don't get the license. That's our pain point. But then when they work, they work. 

I liked the traditional licensing. We get the license key, pass it, and it works.

We have been using Umbrella for one month and we just started using Duo. We have been using classic Cisco for seven years. 

The support is fast and good.

The first level of support asks a lot of questions. We have a partner who does it for us. If we have a problem, we send it to them and they contact Cisco.

For the first level of support, they always say it's the firewall or the network and we need to prove that it isn't. It's too much back and forth. It's a lot of emails. Maybe it's faster when it's on a call. 

Positive

Cisco Duo was really easy to implement. 

Umbrella was a little bit difficult because of the documentation. Not everything was documented. We got help from Cisco and the internet. 

We used a Cisco consultant for the implementation. They were great. They know nearly everything. For Cisco deployment, they need to know our network, how it works, and so it's not so easy for them, but they did great. When I have questions, I get answers.

Cisco isn't cheap but it's good. 

Cisco DNA Center is great, but it's too big for our environment, we don't need it in our company. Before we had classic Cisco infrastructure, now, we are switching to Meraki because it's cheaper and it's not big like DNA Center. DNA Center is great, but it's too big. You need a lot of IT to get it to work. 

We also evaluated Unify. Cisco is the leader and we started with Cisco. It's good, so we stay with it.

I would rate it a seven out of ten. It's not like Cisco Duo. Not everything is on one application. It should be easier to get everything in one application, where you can see everything. I would like to see one pane of glass so that we can plug everything into one application in order to see the performance.

The support should also be improved.

We wanted multi-factor authentication across a variety of platforms.

It's improved security by enforcing strong, reliable multi-factor authentication, and it has reduced intrusions across our organization. It makes sure all the user sessions are at least a little more trustful than if we just had single-factor.

In terms of remediating threats, we are able to pick out unsuccessful login attempts pretty quickly on the Duo platform and we can shut down those accounts. It makes us more proactive. That works well.

The ability for users to authenticate via phone, from any random phone number, has been very helpful for managing a distributed workforce. Using it across a distributed network for securing access to our applications is big for us. It works very well, and we have no major complaints about the integration of any of our third-party applications.

We have a high level of confidence in the platform, especially for identifying potential logins from unexpected geolocations. The data associated with logs is very helpful for helping to make that determination.

It's very important for us that Duo Security considers all resources to be external, especially as we lead up to Zero Trust. It needs to be like that.

End-users find it more annoying than anything else. It's tough to manage user perception of the service, especially when there isn't feature parity between Mac and Windows users. There are some challenges in making that user experience the same between platforms and helping users feel the least amount of burden possible while helping to ensure the organization's security.

Network connectivity depends on where users are located. Internally, on-premises, it's not hard keeping connectivity, but we have users who move throughout the world, and their levels of connectivity change. It can be a challenge, if someone is in Bahrain, to authenticate via Duo.

I have been using Duo Security for two years. 

We've had no issues with the stability of Duo. I consider it to be a stable product.

It has scaled to meet our needs. I don't know how it scales if you have 10,000 or 20,000 users, but for our organization, with fewer than 5,000 users, it's been fine.

The technical support has been adequate. They are responsive regarding support for troubleshooting tickets. We haven't had any issues that required escalation, so we've been happy with it.

Positive

We did have a previous solution. The interoperability has been improved with Duo compared to that solution.

Our physical deployment of the solution is in the continental United States, but our users are worldwide.

I don't place too much value on any single product, since placing too much trust in one thing creates a single point of failure. This is just a single piece in a broader spectrum of security products to accomplish our actual goals.

Building resilience is nice, but there's a point of diminishing returns when it comes to doing that. Part of my job is to help our leaders understand where that diminishing return is.

The single pane of glass management is desirable, but it's like a unicorn. No single pane of glass is ever really a single pane of glass. That's something that would be nice, but it's not something I expect.

Duo is a very consistent product and flexible in how it can be deployed and has good support. It's a product we're very happy with.