Cisco Duo Reviews

On my end, Cisco Duo suits my account needs well. The application remains in place. We generally apply Cisco Duo across various use cases. Many customers, including banks and private organizations, use it for enhanced security, particularly in financial and general security tasks.

I am interested in adding auto-admin services and incorporating icons for easier navigation. This could contribute to a new business idea platform. I have seen the features, and they make things easier, resolving issues from before. The platform has been updated, and there's now another link in my platform for media access.

When it comes to improvements, the UI can be more user-friendly, and there is room for easier navigation. 

There could be enhancements in customization. I haven't had issues with storage or backup, but I am open to improvements in customization functionality. It's not my environment, but I see possibilities for improvement in the deployment of funds.

I have been using Cisco Duo for the past year. Customers request server protection using various servers, and it can integrate with applications. It is an MFA solution, designed for server access and data security.

Typically, I manage things directly from the GUI, and I handle whatever comes up. So far, stability has been an issue, but I am not the creator of the solution, so I cannot predict future occurrences. 

Generally, it has been fine without any notable issues, but the future is uncertain. I would rate it 8 out of 10. 

It is scalable and I would rate it 8 out of 10. Regarding the size of your customers, they are mostly large enterprises.

We haven't encountered any significant issues so far. The only time we need to contact support is when something arises, and they promptly address it. Everything else has been running smoothly.

Neutral

I would rate it seven because it comes with numerous features that require continuous upgrades. I have observed the need for consistent updates in the inventory. It is beneficial for newcomers to the platform, as data is continuously added, and automation has reduced the effort required to find information. It roughly takes 12 hours to be deployed.

I am not aware of the pricing. There are two departments, and I don't have any information about them.

Cisco Duo effectively safeguards against customer factors, such as unauthorized access attempts or server breaches. It provides a high level of protection, ensuring only authorized individuals have access to the environment. I am confident in its security features.

I would rate it 8 out of 10.

We utilize Duo Security to mitigate phishing and other similar attack vectors in general.

Our phishing attacks have significantly decreased. The number of compromises is almost nonexistent due to the implementation of Duo Security.

Duo Security's self-service portal has definitely helped us save a couple of hours per month. 

Duo Security's ability for establishing trust is great.

The anti-phishing feature is the most valuable.

Previously, we encountered an issue with utilizing the passcode as part of the second factor; however, that has now been transformed into a feature.

I would appreciate it if Duo Security could improve its integrations with Windows Hello.

I have been using Duo Security for five years.

Duo Security is stable.

After Cisco purchased Duo Security, I was uncertain about its scalability. However, it appears that Cisco has granted them the freedom to pursue their own initiatives and has provided the necessary resources for them to achieve their goals.

The technical support is excellent.

Positive

The initial deployment took place five years ago, but during that time, we experienced some growing pains before reaching a satisfactory point.

I was not involved in the implementation, but we did seek external assistance, which proved beneficial.

We have observed a return on investment with Duo Security in terms of anti-phishing and breach prevention.

I rate Duo Security a ten out of ten.

We do not use Duo Security for end-to-end detection and remediation of threats.

Duo Security may not be the only solution available, but it is a fantastic choice.

We use it for two-factor authentication (2FA) for accessing our portal.

From a security standpoint, 2FA is very crucial, and having a multitude of ways for consumers in your property to utilize 2FA is helpful.

Duo Security has its place in securing our infrastructure. It's great for that, but not for securing our infrastructure end to end because there's no such thing as an end-to-end cure for all the security.

It is great for reducing the risk of breaches. Having 2FA and making it simple for users, it reduces the risk of getting phished or scammed.

Duo Security considers all resources to be external, which is a good idea because everything is done in a completely untrusted model. It's absolutely important for us.

Our cybersecurity resilience has improved in one way. We were successfully able to deploy it to a base system. It's uniform across the whole property, and everyone is using it.

It's simple. It's reliable. I haven't had any issues with it.

It's fairly simple. Our end users don't have many issues with it other than getting locked out for administrative purposes, but it's not something to do with Duo Security. There might be a little slowness, but that could be my connection.

We have been using this solution in our company for about two years. I have been with the company since we started using it.

I haven't had any problems. In a worst-case scenario, there might be a little slowness, but that could be my connection. They're pretty proactive when they do have issues. I get alerts right away saying that Duo Security is having problems, and they are being looked into.

Their support is okay. They always respond. Sometimes you get really good engineers, and sometimes you don't, but at least they're there. I'd rate them a seven out of them.

Neutral

We had a few other systems. It was piecemeal. We were trying Okta at one point. We were doing demos of the products trying to find the right one. I've limited experience with them, but our security team did a full evaluation. A few times, I've seen demos, which was a while ago, they all seem to be pretty close. It's pretty tough out there. We might have been roped into Duo Security with some other deal that we did with Cisco.

I was not involved in its deployment. Our security team does most of the deployment factor on that. I do remember the provisioning process, and it seemed pretty painless. We have about 5,000 employees, and I'm sure getting the education to the users about what we're doing would have been an effort, but overall, it was pretty easy.

In terms of deployment, it's on the cloud. It's probably a hybrid cloud, but I'm not sure.

There's definitely a return on investment because one compromise can cost billions of dollars.

I'd rate Duo Security a nine out of ten. I haven't had any problems. It's great.

We use Duo, Client, and Umbrella. 

Our primary use case for this is for our clients to be secure.

We are at the beginning of using Umbrella. We use a traditional Cisco proxy. Now, with Umbrella, it's easy to administrate. It helps save us time.

Everything is all in one dashboard, so it makes the administration very easy.

Cisco Secure solutions are great for detecting and remediating threats across our infrastructure from end to end. The integration of Talos in SecureX is great. Everything is clear in one dashboard. You have your dashboard and can have one look in your dashboard and see everything. It's on one pane of glass. 

Smart Licensing needs improvement. It's terrible. We have problems with it every year and we need to involve support to fix it. 

Our appliances are connected to Cisco Smart Center but they don't get the license. That's our pain point. But then when they work, they work. 

I liked the traditional licensing. We get the license key, pass it, and it works.

We have been using Umbrella for one month and we just started using Duo. We have been using classic Cisco for seven years. 

The support is fast and good.

The first level of support asks a lot of questions. We have a partner who does it for us. If we have a problem, we send it to them and they contact Cisco.

For the first level of support, they always say it's the firewall or the network and we need to prove that it isn't. It's too much back and forth. It's a lot of emails. Maybe it's faster when it's on a call. 

Positive

Cisco Duo was really easy to implement. 

Umbrella was a little bit difficult because of the documentation. Not everything was documented. We got help from Cisco and the internet. 

We used a Cisco consultant for the implementation. They were great. They know nearly everything. For Cisco deployment, they need to know our network, how it works, and so it's not so easy for them, but they did great. When I have questions, I get answers.

Cisco isn't cheap but it's good. 

Cisco DNA Center is great, but it's too big for our environment, we don't need it in our company. Before we had classic Cisco infrastructure, now, we are switching to Meraki because it's cheaper and it's not big like DNA Center. DNA Center is great, but it's too big. You need a lot of IT to get it to work. 

We also evaluated Unify. Cisco is the leader and we started with Cisco. It's good, so we stay with it.

I would rate it a seven out of ten. It's not like Cisco Duo. Not everything is on one application. It should be easier to get everything in one application, where you can see everything. I would like to see one pane of glass so that we can plug everything into one application in order to see the performance.

The support should also be improved.

We mostly use it for our AnyConnect VPNs and two-factor authentication.

We use Firepower Defense as a firewall, and we have implemented the IPS system on the firewall. Previously, we had ASA, and two-factor authentication was with the code, but now, it's with a push notification. It has somehow made it easier for non-IT employees to easily connect to the VPN, but it, as such, hasn't saved any time. It didn't reduce any tasks. 

It hasn't helped consolidate any tools or applications because we're not using any other security components that can be integrated with it.

The two-factor authentication is valuable because that is the use case for which we are using it.

We first deployed Duo Security for our company with the VPN, and afterward, about a year later, we implemented it for a customer of ours where we offered infrastructure as a service. When I tried to establish a VPN connection through Duo Security, it did not function well on that version, which was the latest one at the time. So, I had to make a copy of the machine and then implement Duo Security with the VPN because it did not function well with the newer version. I didn't know why, but it did not function. I haven't tried to update it since then, but that could be an area of improvement.

I've been using Duo Security for almost four years.

It's stable.

It has good scalability.

They were helpful and fast 90% of the time. They have knowledgeable tech engineers. We didn't have many problems, but any problem that required a case to be opened was resolved quickly. I'd rate their support a nine out of ten.

We didn't use a similar solution previously. We went for this solution because of the consistency of Cisco products and the best cases that it provides. It fulfills our needs as a company.

It was straightforward. I had some issues, but mostly, I followed the complete path from sandboxing to testing and then going live in production.

We have two people, me and my colleague, but it's mostly me.

I am not involved in its pricing, but we haven't yet seen an ROI.

I'd recommend using it. You can read about the product and implement your infrastructure.

I'd rate Duo Security a 10 out of 10.

We use Duo Security for multi-factor authentication.

Duo Security helps with multi-factor authentication. It gives another level of security for authentication and logging devices. It's just more secure.

It does a very good job of securing our infrastructure. It enables us to be more secure and provides another level for our users and admins.

It definitely increases security in our work environment. I've also used it at school for logging into my system there. It's good for both scenarios. It's very user-friendly.

It's very good for user authentication and device verification for helping to prevent identity-based attacks. The only thing would be if you lose your phone or something like that, then it breaks the whole setup, so it has been very successful in that.

Now that it has been implemented, it has freed up our IT staff's time. It has mostly been set up and go. We then forget about it till we have to update it.

It's very good for establishing trust for every access request, no matter where it comes from.

Duo Security considers all resources to be external which is an important aspect because of the way our network is set up. We've remote sites, and everyone at those sites also has the requirement to use Duo Security.

It's another level of the security level mechanism that we have. At this point, the way cybersecurity is going, adding more options that are not very heavy lifting for a user is very important.

The flexibility is the most valuable feature. We use it for the app on the phone. When we're at different locations, the phone is usually there, so we can use that. It has just been a very flexible option.

For upgrades, there should be a better notification of when they're coming out. We always have a testing phase, so we need to be ahead of it. It takes us longer before we can upgrade to the newest version.

I've known Duo Security for four years.

Their support is great. We use them a lot. It depends on what issues we're having, but we always get any service, so I'd rate them a ten out of ten. They're very responsive and very knowledgeable. They're more eager at points to get things figured out than we're ready to, which is good, but we have to step back.

Positive

We didn't use any other solution before. Its integration with the rest of our products probably made us go for it.

Its deployment is easy, but getting users bought in and starting to use it could be a bit difficult. That comes with any big change.

Our organization has definitely got a good return on investment on it.

I haven't seen it in a while, but it's at par with everything else licensing-wise.

Overall, I'd rate Duo Security a ten out of ten.

We use a number of Cisco products specifically, Cisco Umbrella and Duo.

Our primary use case is to enhance our client's security and their digital security model; Secure DNS, malware protection, MFA, and MDM services for their premium devices and their office devices.

Cisco has improved our organization by making the attack vector smaller and improving the security of our customer's networks and by extension, enhancing our reputation.

Using Cisco has saved us time and money. It also saves us from the threat of a loss of money by cyberattacks. It saves us months of technical effort and loss of billable hours.

It has also helped to reduce our operating expenditures.

Multifactor authentication and secure two-factor authentication are the most valuable features. It's been around for a while, but now it's becoming an enforced behavior as opposed to something that you used to do as optional. 

When it comes to securing infrastructure from end to end so that we can detect and remediate it, it's pretty good. It's a little proprietary. A lot of it is based around its own ecosystem and we've started looking at other solutions that are more open-source or a bit open to more collaboration. That's something that we're picking up with Cisco.

I have been using Cisco solutions for two to three years. 

Their support is very good, especially at an executive level and account director level. They'll always find you the right person if they're not the right person to help you do something.

Positive

My own company and our customers have seen ROI from using Cisco. The customer specifically does not lose time anymore in cyberattacks, malware, and devices being affected or hijacked.

I'm not a big fan of relicensing products every year or two years, but that's the model at the moment. I prefer to go back to licensing perpetually or permanent licensing.

We chose Cisco because it's very good, very well understood, has a good reputation, and has a strong support community around it. There is good technical expertise if you need it.

I would rate Cisco an eight out of ten. 

Our primary use case is multifactor authentication for our VPN users. We didn't have multifactor authentication before. After we integrated Duo Security with our systems, everyone has been using it, and it has given us peace of mind when dealing with VPNs.

The most valuable feature of Duo Security is the ability for the user to easily approve access. The application prompts the user, and they can see the location and the IP address. This makes it easy for the user to approve it and go through the process of logging in to the VPN.

Duo Security can be used for any type of authentication apart from that for VPNs. It saves time and prevents problems because it is user-friendly.

Integration between Duo Security and FTDs needs improvement. Integrating Next Generation Firewall safety with Duo Security currently requires a proxy agent between Active Directory and the appliance. It's an additional factor that we need to think about. It would be great to have direct integration with FTD so that we don't have to worry about middleware products. For the rest of the Cisco Secure solutions, the APIs need improvement.

Duo Security needs to improve the delivery of text messages to the users. This has been a big pain point for us over the years. Though we understand that the local telecoms are the ones responsible for the final delivery of the message, there should be a way to improve the process. Some users don't use the application and rely on SMS messages. It is a problem at times because the messages are not delivered.

We've been using Duo Security for almost six years.

We use Cisco Umbrella, ISE, FirePOWER Services, Next Generation Firewalls, FTD, ASA, and Duo Security.

The stability of Duo Security is great. We receive notices for any problems or issues in a very timely manner.

The solution is generally easy to scale. If you have the ability to deploy Duo Security yourself or can leverage third-party integrators, there should not be any issues with scalability.

Cisco support for Duo Security has been great. We haven't had many cases, and most of the ones we have had were related to SMS and text messaging delays.

On a scale from one to ten, I'd rate technical support at eight. They are quick to provide solutions but can improve on working with third-party service suppliers so that end-user experience is better.

Positive

Deploying Duo in our environment was very easy because of the pre-staged configuration. It was very quick, and in one to two days, we had a VPN concentrator using Duo Security.

Duo Security was initially deployed using a consultant, but afterward, we deployed multiple additional VPN concentrators ourselves.

The return on investment has been huge in terms of protection from cyber-attacks. We have been able to protect our employees by having multifactor authentication. This is invaluable for companies in the current threat landscape.

In terms of support, it's always great to have happy users who are able to easily log in to our environment through VPN without having to bother about non-working software agents or any other type of authentication platforms.

My advice to you if you are evaluating Duo Security would be to do your research and compare it to other competitors. If you are a Cisco-oriented company, you will see that there are several benefits to using Duo Security. You will also see that it has the edge over other solutions on the market.

On a scale from one to ten, I would rate Duo Security at eight. The stability and user experience are great, but there's room for improvement in terms of text message and SMS delivery.