Cisco Duo Reviews

My main use cases with Cisco Duo involve managing access. I've integrated it into my platform so that customers can connect using Cisco Duo. It manages all the users connecting on my platform and provides SAML integration so they can use their Cisco Duo account credentials to connect.

The feature I appreciate most about Cisco Duo is the ease of integration with my platform. It's straightforward with all the APIs they have to integrate with my platform. After that, I just put a Cisco Duo button on my login page, and then people can use their credentials. The integration is what I value the most.

Cisco Duo benefits my organization by making it easy for me to reach out to customers using Cisco Duo so they can integrate on my platform using their credentials. They don't have to change the way they connect, and it makes the whole experience seamless. That's why it's truly beneficial for my organization.

In Cisco Duo, what could be improved is having more features. We are using a front-end broker because the integration was something we struggled with. I would suggest releasing some API endpoints so we can have additional integration options beyond the basic one we used to have.

I have been using Cisco Duo for four years.

I assess the stability and reliability of Cisco Duo as having some slowness at certain points, but it's not really an issue. Overall, the performance is good.

I didn't have to use customer service regarding Cisco Duo.

The experience of deploying Cisco Duo was straightforward and easy.

I can say that I've seen a return on investment from having Cisco Duo.

Cisco Duo has provided a return on investment by integrating and increasing my reach to people and customers using Cisco Duo. It has had an impact on my revenue because I was able to integrate more customers. There is a clear ROI to this.

My experience with the pricing, setup cost, and licensing for Cisco Duo is that I've been working with Cisco for a long time, so it's straightforward. Pricing is per user, so it's easy to understand.

Before adopting Cisco Duo, I considered other solutions. I've worked extensively with Azure AD and Okta. However, because Cisco Duo is a Cisco product, it makes sense for me to integrate with it.

I am not using Identity Intelligence in Cisco Duo.

I haven't noticed an increase in phishing attacks in my organization recently.

I haven't implemented Cisco Duo end-to-end phishing resistance with proximity verification, though I may consider it if needed. I wasn't aware of the feature until now.

I have deployed Cisco Duo Directory to manage user identity.

I use a front-end broker with Cisco Duo that manages all the IDPs for my platform. It integrates with Cisco Duo and different SAML providers.

I would not say that Cisco Duo helped reduce the overall authentication-related costs, but it definitely helped specifically for managing those customers.

I did not discover any feature in Cisco Duo that I didn't think I would use initially and later discovered along the way. I believe we are knowledgeable about all these SAML providers, so we knew what we wanted to leverage.

I would rate this review as an eight out of ten.

The main purpose involves addressing questions about SLA tickets. I add persons to security groups and grant access for VPN connections and authentications to add them to the portal, synchronizing them with the Microsoft Azure AD platform and logging cell phone numbers and phone numbers. I also provide access for SSO or mobile tokens, whether hardware or software, and access for Cisco Duo software on cell phones.

I use the web portal for Cisco Duo and the software on my site for self sign-in to the portal. I primarily use the platform for authentications, adding users to groups, and other management tasks. I can block someone or remove them from security groups when an employee leaves the firm or when other security issues occur.

I particularly check where someone is logging in and from which country. I verify if they are under contract to stay in a safe place, such as Germany or Frankfurt. If a person logs in from another country or place, I investigate. From a security perspective, I work with other platforms and coordinate with employees in different departments. I do not focus on security steps themselves. I sometimes examine sign-ins, checking time differences, locations, and IPs in short timeframes. This does relate to security, but I use this method only when questions arise.

The general usability and visual interface are valuable to me. It is not significantly different from other tools, but it is usable. It is suitable for a technical person who has an understanding of these tools or software and finds it usable and understandable.

It provides the possibility to get employees directly started with their jobs or schooling for new projects. For this, what is important is the time between registration and account access and whether there is a general problem or minor questions about the main reason. However, there are no strong problems.

An AI tool or AI capability would be better. An AI support robot or bot that provides direct answers to questions without requiring the search for facts or documents to find solutions would be an improvement.

I have been using this solution for two years full-time, working for a global company across all regions.

Although I have not received direct technical support for Cisco Duo, I would rate it eight or nine. Working with this web portal and technical software capability, I have never experienced significant connection loss or other major issues.

My company operates globally with approximately 450,000 employees. Within the projects I manage, there are 10,000 employees, and in another MET region, there are over 15,000. We are a partner with most brands that are usable globally and provide them access to the projects.

Although I have not received direct technical support for Cisco Duo, I would rate it eight or nine. Working with this web portal and technical software capability, I have never experienced significant connection loss or other major issues.

Positive

Cisco Duo is my first app or web-based platform. I have never had experience with another brand and cannot compare Cisco Duo to other brands or firms that provide VPN connections or secure connections.

It is easy.

We have access to our portal where I work. They provide access with limited admin rights. We use only the Concentrix portal, which is the company portal.

I have no idea about the pricing. Another department handles this. I am only able to use it for accessing and other functions, but I cannot say this is a different or difficult platform for someone to use because the documents are available. When someone has a problem, they can search the documents and find solutions for simple steps.

I can recommend Cisco Duo because it is very easy to accept and understand. In the two to two and a half years I have used it, I have never experienced a problem. We do not lose connection or encounter other issues, which is the main reason I can offer this recommendation. I would rate this solution nine out of ten.

Our main use case of Cisco Duo in my company is for two-factor authentication.

What I appreciate most about Cisco Duo is the fact that I can input the code instead of acknowledging it through the app. If I'm overseas, I can simply input the code. This benefits my company by meeting and satisfying the security requirements imposed on the network by the security team.

My impression of Cisco's identity intelligence capability to detect and respond to identity-based risks effectively is that it's a great product. 

The phone is the preferred location for Cisco Duo installation, not a separate key fob, as SecureID used to do. That is the preferred method, so I don't see any other options. I have never gone into Cisco Insider.

I only use Cisco Duo on my phone, so I am unsure about potential improvements. I don't think it can be installed anywhere else. I'm unsure how to disable the ping notification sound on my phone when using Cisco Duo. I don't know how to silence it. That's the most annoying part when I'm trying to be quiet. The ability to tweak it as an administrator could make it a ten. Note that every product needs some kind of improvement.

I have been using Cisco Duo personally for four years. In my company, we have been using Cisco Duo for two years.

Cisco Duo is rock solid in terms of stability and reliability.

We are fairly large and there's no issue with how Cisco Duo scales with the growing needs of my company. Plus, we're traveling all over the globe, it works globally.

I have not had any personal experience with Cisco Duo's customer service and technical support. We've had very few complaints.

I have only experienced SecureID when considering other solutions before choosing Cisco Duo. It was kind of clunky when I used it. Cisco Duo is not more clunky than SecureID.

My experience with the deployment of Cisco Duo is that it's pretty easy compared to SecureID, and that's the only thing I can compare with, though that was a long time ago.

For us, the biggest return on investment when using Cisco Duo is the ease of deployment and its rock-solid performance. If it's rock solid, we can't complain.

I have nothing to compare against the pricing, the setup cost, and the licensing of Cisco Duo, but it satisfied the management. For Cisco shops, that's sufficient.

The only other solution I can compare to is SecureID, which is cumbersome.

There are not any new features or functionalities in Cisco Duo that my company has started using recently; it's just straightforward two-factor authentication.

I have not used Cisco Duo's conversational AI interface.

Regarding the feature called Advanced Identity Threat Detection and Response in Cisco Duo, I've heard of the term, and I've seen the feature mentioned. I'm not quite sure what it is. I've noticed recently that it's asking me to input a PIN.

I do not yet have a complete passwordless environment in my company as we still have two-factor, with the first level of authentication being Active Directory authentication, which involves a password. This solution adds to that.

From one to ten, I would rate Cisco Duo overall a nine.

Cisco Duo is used primarily for access management, zero trust architecture, and identity management, with MFA serving as the main feature.

My favorite feature in Cisco Duo is the remote app access.

The remote app access feature helps our company by providing strong MFA protection in the event of password and username leakage from any employee, ensuring that we can protect our applications more effectively. Cisco Duo integrates smoothly with our environment, avoiding challenges that might arise with third-party products, making it an ideal solution given that we work with Cisco for support and AI technology.

Cisco Duo could be improved by building the agent with the many agents we already use, such as Cisco AMP and Cisco Secure Client, which would simplify our environment by eliminating the need for a third agent for secure applications.

We began using Cisco Duo in 2024 as a demo, and after 30 days of evaluation, we transitioned to live production for almost four applications. We plan to increase to six applications in 2025 and ultimately expand to 12 or 16 applications by 2026.

The stability and reliability of Cisco Duo depend on the environment and Cisco's cloud infrastructure, which is beneficial since Cisco does not compete with your applications but rather secures them.

I believe there is no need for scalability concerns with Cisco Duo because it is designed to handle future expansions from the beginning.

My experience with Cisco Duo's customer service and technical support has been perfect, as I had an interaction that went very well. I would rate the customer service and technical support from Cisco Duo a ten.

Before choosing Cisco Duo, we were using a legacy VPN and did not publish applications that were not critical to the public, utilizing them only on a remote site.

The deployment process of Cisco Duo is not straightforward; you need some knowledge of best practices because you are facing attackers, and it is better to let professionals handle it, especially when working in a critical environment.

We did consider other solutions before choosing Cisco Duo and took several products for demos, ultimately deciding on Cisco Duo.

The biggest return on investment for us when using Cisco Duo includes disabling the public IP in our environment, which is a key goal for us.

Looking back at the initial investment in Cisco Duo, I find that the choice has paid off for our company, especially considering the difficulties of transitioning from traditional and legacy technology, and I hope we will continue to realize its value.

I am not certain if Cisco Duo has reduced our overall authentication-related costs, but it has helped us manage and keep everything under control, which is our priority for safety.

The decision to choose Cisco Duo is based on the many features it offers that we did not find in other applications, and since we were already using Cisco for our other needs, it made sense not to switch to a competitor.

Recently, we have noticed a heavy increase in phishing attacks targeting products not protected by Cisco Duo that are still published on the public network, as attackers are trying to obtain data.

I believe this significant spike in phishing attacks is due to AI bots, which are easier to acquire, as the cost of using them is reduced, making the attacks more commonplace despite the number of human attackers remaining the same or even decreasing.

We have deployed Cisco Duo Directory to manage user identities. We are using Cisco Duo Directory today as a standalone identity provider, connected with Microsoft Azure SAML as an identity broker.

We have implemented Cisco Duo's end-to-end phishing resistance with capabilities such as proximity verification. Our implementation of Cisco Duo strengthens our company's ability to defend against modern phishing and identity-based attacks through compliance with various benchmarks, offering multiple defense points, and isolating applications to prevent the use of shared resources among them, even ensuring isolation at the DNS system level via Umbrella.

We hope to use Cisco Identity Intelligence in the future, but we have not implemented it yet.

My advice to other companies considering Cisco Duo is to purchase it, as it really addresses security concerns and transforms the way you feel about security. My overall rating for this review is nine.

Cisco Duo serves as the primary multi-factor authentication solution for our company.

The simplicity and the number of integrations available in Cisco Duo are the two aspects I appreciate the most.

Cisco Duo is remarkably easy to use. You log in, receive a push notification on the Cisco Duo app, and simply confirm it to gain access. The number of integrations available is exceptional as well. I believe no other MFA service has as many integrations available, and for those who prefer not to use the app, an SMS fallback remains available.

The benefits of such simplicity in Cisco Duo are significant. Employees spend considerably less time logging in and approving logins. They do not grow tired of the multi-factor push notifications because it is easy, fast, and not repetitive, so we do not experience much attrition from it.

Cisco Duo has provided substantial value, primarily in saved time, but also in low cost because administrators do not have a significant workload with Cisco Duo. It simply works, and I believe it has been a great investment for our company.

I genuinely appreciate Cisco Duo as it is, and I value the fact that the company has been improving on identity management as well. My advice for the developers is to continue doing what you are doing because you are performing excellently. Perhaps focus even more on identity management because it can become a strong alternative to either Entra ID, Okta, or any other identity access management provider.

We have not yet deployed Cisco Duo Directory for managing user identities.

I have been using Cisco Duo for approximately five to six years, essentially as long as I have been with the company.

I have not received any negative reviews about the stability of Cisco Duo, and I do not believe we have experienced any downtime with Cisco Duo. The stability has been excellent.

Cisco Duo scales exceptionally well. Adding another user is straightforward and simple. We are a fairly small company by global standards but a fairly large one for our country, so scalability has not been an issue for us. Even if we grow twofold, it will not present a problem for management. You would not need any more engineers to manage Cisco Duo even if we scale up to 500 employees because it is so simple to manage.

The customer experience for me through using Cisco Duo has been excellent, but I cannot speak about technical support because that is handled by our engineers, and I do not have any information on that.

We also have a Microsoft group in our company and they mostly use Microsoft products, of course. So for us, as an integrator, it mostly comes down to the vendor you are working with. But my clients and most organizations in our market also often consider Microsoft products, and perhaps FortiToken or YubiKey, which is a hardware multi-factor authenticator, helpful in FIDO-related use cases.

The biggest return on investment when using Cisco Duo is time, primarily because it is so simple to use that many employees save considerable time signing in to applications and can focus on other more important tasks.

The time saved with Cisco Duo is at least a couple of minutes per day per employee. If you multiply that by over 300 employees, you can see how much time is saved and how much more time people can spend on actual projects instead of signing on.

The reason clients choose Cisco Duo is the same as mine: the number of integrations that Cisco Duo has over other solutions such as Microsoft Authenticator, and also the simplicity of management.

Being a partner of Cisco, we have many benefits price-wise, but with our customers, I believe Cisco Duo is very competitively priced, and it should remain that way because it is easier to position. Many customers are accustomed to having Microsoft products in their environment because of how Microsoft licensing operates, so having competitive pricing for Cisco Duo makes it easier to implement Cisco with customers.

My clients mostly consider Microsoft products because the Microsoft licensing system is designed in such a way as to encourage customers to consume as much of Microsoft services as possible.

There has been a considerable increase in phishing attacks recently, not just at my customers but also at our company. We attempt to mitigate that by running phishing campaigns for our customers to prepare them to react, as part of our cybersecurity portfolio.

But that is more a question for our cyber intelligence group. They have, however, been discussing mostly the use of AI in attacks and how much more sophisticated the attacks have become. Using AI also means that the attack is easier to perform, which subsequently also means there are more of them.

Companies that are considering Cisco Duo should not hesitate any longer. Simply implement it because it is a great product, and I believe it surpasses other multi-factor authentication solutions, and you will not regret it. I would rate this review 9.5 out of 10.

Cisco Duo's main use case for us is dual authentication.

The security side of Cisco Duo is what I appreciate the most. Cisco Duo's authentication means people cannot get into our network without the second step.

Cisco Duo's visibility into identity-based risks improves our ability to manage the security of both human users and non-human entities, though distinguishing between them would be the hard part because from our point of view, everything appears human. However, you can often tell by the usernames that are attempted that it is not really a human.

Cisco Duo scales well with the growing needs of our organization, and we have expanded usage. Since we combined three different data centers into one, we purchased licenses for each side of it so we can log into each data center from one spot. Cisco Duo gave us that ability to do that, transitioning from one footprint to three.

Integration was probably the toughest part for us with Cisco Duo, as with any new product. We are looking at AI to integrate Cisco Duo with AI to make the integration more streamlined and user-friendly. As a network person, I am used to switching and routing. When it comes to Cisco Duo, it is more of a server setup instead of network configuration, so that was the hardest hurdle for us.

Since 1998, we have been using Cisco Duo. I believe we deployed it roughly in 2017.

I very rarely have experienced downtime with Cisco Duo. The only time that there is a holdup is when the internet connection to the phone delays the push notification, and that has really been the only issue.

My experience with Cisco Duo's customer support and technical support has been great. Anytime we have run into a hurdle where we cannot figure it out, technical support is right there and very quick. I rarely rate things at ten, so I give it a nine because I always see there is room for improvement.

For MFA, Cisco Duo was really the only thing that we had, and it was our first, so we did not have anything before it.

Our higher-ups looked at every possible avenue when selecting Cisco Duo, but it was the best fit for our topology, which is why we went with it.

My experience with Cisco Duo's deployment was minimal. I had input on it, but the team that actually did it was still part of the network team, and they do more of that kind of work. Since I am known on the switching and routing side, I had input on it, but I did not actually do it.

From my point of view, I do not see the pricing or setup cost side of it because purchasing deals with all of that. I am assuming that since they purchased it, Cisco Duo was one of the cheaper options. It also was the best fit for our network since we are mostly Cisco.

Before we got Cisco Duo, we were encountering everything from phishing to credential-based attacks. We would get global attempts where everybody would try to get into it, and it significantly reduced the volume by doing it that way. Using Active Directory accounts and then the second step with Cisco Duo made it so that they just could not get in.

If Cisco Duo were removed, it would be the old days where we just directly connected, and we do not want to do that anymore, even though it was faster and I liked it.

We use more than just Cisco Duo for phishing attacks, and we have multiple layers of different products that we use. Splunk is even one of them that we used in the past, so Cisco Duo helps with minimizing the amount of people trying to get into our network via VPN primarily.

We are not exploring AI at the moment, however, we are considering it. At the data center, we have not implemented anything with AI yet.

When evaluating our identity strategy, it came down to cost. We are cost recovery, so we have to do everything the cheapest way possible, which is why we still run seventeen-year-old products.

Cisco Duo has improved our operational efficiency, and the security side of it was really the biggest thing.

I rate Cisco Duo a nine because there is always room for improvement, no matter what.

My main use case for Cisco Duo is authenticating to a VPN.

Examples of how the features of Cisco Duo have benefited our organization include authenticating to our VPN, which is really all we use it for, and it just works for that.

The steps my organization has taken to become more resistant to phishing attacks include working on email security and end-user training, but as far as how we use Cisco Duo, it is just multi-factor authentication.

The features of Cisco Duo that I like the most are that it is simple and works.

Cisco Duo fits into our border security environment by keeping threat actors out through the use of multi-factor authentication.

The visibility into identity-based risk provided by Cisco Duo allows us to make sure who is connecting is who they say they are.

Cisco Duo has helped me evolve my IAM strategy from simple authentication to a more comprehensive identity security platform by allowing us to hold tighter security on multi-factor authentication for something as prevalent as a VPN.

The key capabilities beyond the MFA that led me to choose Cisco Duo as my primary identity security partner included that it was plain and simple and it just works.

Cisco Duo has improved my operational efficiency and reduced costs in IT support, as we do not really hear anything from the end users unless it is not working for them, because it is really easy to use; they just get a pop-up, press the button, and that is all they are using it for.

Cisco Duo can be improved in various ways, but for all we use it for, the way it is works just fine for us, so I do not know what could be improved for our use case.

I have been using Cisco Duo for about a year.

We have not expanded our usage of Cisco Duo; we use it not very frequently just for connecting to VPN, so we have not really noticed any downtime or issues with it.

Cisco Duo scales well with the growing needs of my organization, which is not very big at all, so it works just fine.

I evaluate the customer service and technical support of Cisco Duo as really good.

On a scale from one being the worst to ten being the best, I would rate my customer service and technical support about an eight, as they are normally pretty good to help out.

Prior to adopting Cisco Duo, I was not using another solution to address similar needs.

My experience with deploying Cisco Duo was a bit rough at first, but after we got it smoothed out, it has worked ever since.

The other solutions I considered before selecting Cisco Duo were Microsoft Authenticator and Okta, and then Cisco Duo was our choice.

What stood out in my evaluation process was that we looked into all three options, and it appeared that Cisco Duo was our best choice just for how simple it was for the people we were going to give access to.

If Cisco Duo were removed, it would take down the VPN connectivity for everybody, so we would have to find some way around that.

The types of phishing or credential-based attacks I was concerned about before implementing Cisco Duo include needing multi-factor authentication for the VPN because it lets people into our network remotely.

We have not looked at using AI agents in our organization yet.

I am using Cisco Duo as an added security layer that integrates with other security products and tools that we have in our stack.

My advice to another organization that is considering using Cisco Duo is to go for it. I would rate this product an overall eight out of ten.

Cisco Duo is primarily used for MFA purposes, whether for remote server login or dual login. It has not been integrated onto an application yet, but it has been integrated across all remote servers, including Windows, Linux, and heterogeneous environments with dual MFA.

We work with major cloud providers and integrate Cisco Duo wherever there is a critical workload to maintain the balance between cost and security. It is not a blind deployment everywhere.

Cisco Duo is very user-friendly. You do not need to struggle, and you do not need to teach non-technical users or executives how to use it. If you miss a device or change your phone or handheld devices, you can still reactivate on your new device very easily. It is very user-convenient, and there are many methodologies available. You can get SMS alerts, web plug-ins, and push notifications. It is available for both Android and iOS.

As long as we are clearing the audits, that confirms that we are secure enough. We have been able to convince our security auditors that we are compliant with all the laws, at least from an MFA standpoint, regarding the return on investment from using Cisco Duo.

There are some areas for improvement. Cost could be one opportunity, as if the cost is further reduced, we can increase it to the maximum user base. Since DPD is becoming very aggressive and active, especially in countries like India, once the cost is reduced, we can probably scale it to all 6,000 to 7,000 users. Right now, it is only limited to the production environment and could be extended to all applications.

Scalability could also be better if the price were reduced, as scaling is quite expensive. The account manager could reach out for the next level of expansion and offer certain premium support along with a lower cost.

The main areas for improvement regarding Cisco Duo are cost and scalability, which are directly connected.

We have been using Cisco Duo for almost more than seven or eight years.

Cisco Duo is quite stable when using it recently.

Scalability could be better if the price were reduced, as scaling is quite expensive.

Cisco's technical support is good, as in the last couple of years, we have not needed to reach out to them. Since I have not dealt with it a lot, I would rate them a six or seven in terms of support.

Positive

We used a couple of products in the past, but the main reason for not adopting them was that the convenience was not comparable. There were no such two or three methodologies through which a user could get alerts, especially push notifications. Google Authenticator is available, but it does not offer push notifications. It offers them only for Google products, but may not work for other third-party applications. Microsoft Authenticator has some capabilities, but it runs quite smoothly on the Microsoft platform but may not work on any third party. Cisco Duo is quite neutral from a product standpoint.

We ran POCs for a couple of months with Cisco Duo. After seeing the usability and user-friendliness, we slowly expanded it to a couple of users. Although it is a costly product, the features themselves enabled us to adopt it.

The deployment of Cisco Duo has been done in-house.

As long as we are clearing the audits, that confirms that we are secure enough. We have been able to convince our security auditors that we are compliant with all the laws, at least from an MFA standpoint, regarding the return on investment from using Cisco Duo.

It has not reduced the cost for authentication-related functions, but the cost remains the same. There have not been many changes in the cost. However, because of the user convenience, we are pretty good with the existing cost.

We have not deployed Duo Directory to manage user identities.

We have not implemented Duo's end-to-end phishing resistance with capabilities like proximity verification.

We are using CrowdStrike and we are not using SentinelOne.

We certainly use Cisco Duo and Cisco switches and pre-switches, but those are the products.

We are a customer of Cisco.

We are not using Cisco Identity Intelligence.

Phishing attacks in our organization have increased, which is very common. It keeps fluctuating both ways, but we have been able to mitigate this quite well.

Cisco Duo is quite easy to deploy, and I do not see much technical challenges. Any technical team can adopt it quite easily. The overall rating for this review is nine out of ten.

Our main use cases for Cisco Duo are to start using it for multifactor authentication and then to enforce the controls around endpoints and user behavior, and also the Identity Intelligence part to ensure a holistic approach around identity security.

As a CISO, I like the Cisco Duo Identity Intelligence feature the most because it allows me to collect a lot of insights and reduce the time to detect issues on identity.

An example of how Cisco Duo helped in my organization is that we reduced the time to detect anomalies in user or identity usage within our organization.

Now with the automation in Cisco Duo, we are able to open a ticket in three minutes after the platform is able to understand that there is something wrong, whereas previously, it could take hours for our CM to understand and correlate to understand that there was something that was not good happening.

At the moment, I believe that more integration between Cisco Duo Identity Intelligence and the classic Cisco Duo console can be improved, since it is still a separate platform, and when I click on Identity Intelligence, I have to open a new window and log in again.

I have been using Cisco Duo for four years now.

I did not experience any crashes or downtime related to Cisco Duo; there were no issues at all.

The scalability of Cisco Duo in my organization is pretty easy; it is very scalable, and you can start easy and then little by little increase the tuning of the platform in order to achieve a higher level of identity security.

Since I did not have any problems, I did not really use customer service, but I was able to talk with the Cisco Duo product team because we tested the Directory part a little bit earlier than others, and I had a good experience with them.

I have used other solutions before; initially, we were under Microsoft with their multifactor authentication system, but it was lacking some risk context and the risk control that Cisco Duo offers. Two years ago, we compared it with Google's multifactor authentication solution, but again, they were lacking some features that Cisco Duo has.

I had no challenges with Cisco Duo deployment; we simply tested when running a pilot before the final rollout, which was very easy. We leverage a lot of smart working and remote working in our company, so we did not have the opportunity to have everyone at the office for training. Therefore, we pushed everything remotely, and everything worked perfectly.

I can say I have seen a return on investment from having Cisco Duo, as the deployment was not hard to do, saving time for our IT team, and we are able to block a lot of identity risks and issues. Although I have not calculated it, there is definitely a good return on investments.

Regarding the experience of pricing, setup cost, and licensing for Cisco Duo, the setup cost was easy, and the licensing is pretty easy, not with so many levels. For example, the Identity Intelligence feature was a good surprise because it came with our actual licensing, so we didn't have to purchase an additional license. For pricing, we included it inside an enterprise agreement, which allowed us to get a good discount because it was together with other licenses.

We are using Cisco Duo Identity Intelligence as well.

Cisco Duo Identity Intelligence has helped to improve the visibility of the identity risks because it is the platform that allowed us to gain more logs and more telemetry around identity.

I have not noticed any increase in phishing attacks in my organization recently, since last August, when there was a peak in August followed by a new level that was higher than before.

I feel the phishing attacks I am dealing with are maybe not harder but more frequent, and the volume of the phishing messages is raising little by little, while the complexity of the phishing campaigns is growing.

We have implemented the Cisco Duo end-to-end phishing-resistant solution.

For high-risk applications, I use a different level of controls, and we have enabled proximity verification in our organization.

The proximity check in Cisco Duo works fine, and it is easy to use, so my colleagues and employees are not so frustrated by the fact that they have to enter new data or clear a new level of authentication.

We are in the process of rolling out the Directory in the coming months, and we expect to perform a migration in March, so we are close to enrolling and using the Directory pretty soon.

I found that the Identity Intelligence feature was very interesting and an unexpected add-on because at the very beginning, it was not part of Cisco Duo four years ago.

I now have the Identity Intelligence feature, which makes me very happy, and it was indeed the big feature, the big step ahead that we achieved thanks to Cisco Duo.

I would rate this review as a 9.

We primarily use Cisco Duo for MFA purposes to aggregate MFA solutions, so we don't need five different apps for MFA on our phones, which is excellent. We also link it for identity posture with other Cisco solutions.

I don't think we use that part of Cisco Duo, perhaps other teams do, but not on my side.

We do use Cisco Duo to mitigate phishing attacks and make threat defense. We have a lot of attacks; some are clearly identified and discarded before they reach our emails, although some still reach our email. There are a lot of phishing attacks for us internally and for our clients.

The features of Cisco Duo that I have appreciated so far include the seamless integration with many MFA features, so we can correlate everything in one app and don't multiply MFA apps, which is excellent.

Cisco Duo helps our company by allowing us to manage many internal solutions we use efficiently. If every hundred solutions we use each had a different MFA app, we simply couldn't manage that on our phones; it would be too complicated. For security purposes, we want a real posture approach for our MFA to correlate who has access to what, making it easy for our internal security team to give access to those who can access the app.

An improvement for Cisco Duo would be a simplification of the licensing model since it's quite complicated to know what's included or not, especially now as it's part of Cisco Secure User Suite, and there are many modifications happening regarding the licensing.

We see the licensing model for Cisco Duo as favorable for our company since we are on NFR because we are a Cisco partner, so we're not exactly clients. The licensing model is quite good except for small countries like ours, where for less than 100 users, the cost is prohibitive, making it too expensive for small companies.

Since I entered my current company, I have sold Cisco Duo to our clients, and inside our company, we use Cisco Duo as our MFA solution for some solutions we have running in our labs and also production solutions we have internally. It has been four years now.

We don't have any complaints about the stability and reliability of Cisco Duo; it is quite reliable.

I am not in charge of customer service and technical support for Cisco Duo as it is managed by our technical team, but overall for Cisco, we are quite happy. I had a licensing problem last week that was solved in about two hours, so I am always satisfied.

I'm not on the technical part of Cisco Duo's deployment process, so I don't deploy it myself, but I think our engineers are quite happy about it, and I haven't received negative feedback on that.

The biggest return on investment for me when using Cisco Duo is gaining time, as I don't have to look at ten different MFA apps, and I know it will work. On a daily basis, I could say I save around ten minutes not searching for the correct app, and if we multiply that by the number of days I work, it amounts to hours and even maybe days over the years, so that's excellent.

Regarding pricing, setup cost, and licensing for Cisco Duo, I find it's not cheaper or more expensive than other products. We do have to pay sometimes for quality, but it's not an outrageous price, so I think it's at the right spot.

My company considered some other solutions before choosing Cisco Duo, but I am not sure if I can disclose them.

The biggest difference I see between those solutions and Cisco Duo is the integration with the other Cisco features like ICE.

I am not currently using Cisco Identity Intelligence, and I am not sure if it is part of ICE.

In my opinion, the spike in phishing attacks happens because AI simplifies it for hackers and malicious people to create attacks, as it's really easy for them to copy a website or an email that looks like an official Microsoft or other email and they can mass scale their attacks with ease, so it's not manual operations anymore, and they can generate thousands of attacks each day.

I have not implemented Duo's end-to-end phishing resistance with capabilities such as proximity verification internally.

I have not deployed Duo Directory to manage user identities, as I think it's linked to our AD.

Whether Cisco Duo has helped my company reduce its overall authentication-related costs, I don't know, but the ease of operation is definitely there. Cisco Duo makes everything easier.

I haven't heard any real complaints or gossip about the deployment.

I think the questions regarding my experience using Cisco Duo were quite exhaustive.

I would rate this review an eight out of ten.