Cisco Duo Reviews

I use Cisco Duo for Multi-Factor Authentication (MFA) and Single Sign-On (SSO) purposes.

Cisco Duo is quick to deploy and easy to start. A valuable feature of the solution is its hybrid structure, which involves proxy agents running on-premises while other services are on the cloud. This setup makes it scalable, as the deployment section is in the cloud, allowing the installation of agents according to needs.

Cisco Duo is a modern product that does not support older applications, lacking backward compatibility. It should work on supporting legacy applications and legacy approaches.

I have experience working with Cisco Duo for approximately two years.

I find Cisco Duo to be quite stable. I would rate its stability around eight to ten.

I believe Cisco Duo is very scalable because it is cloud-based. It allows for the installation of multiple agents as needed, making it highly scalable.

I find Cisco's technical support to be good but not excellent. I would rate it at eight out of ten.

Positive

Deploying Cisco Duo takes a few hours. The deployment section is cloud-based. After installing the agent and connecting, it can be operational within a few hours.

I think Cisco Duo offers a good return on investment for startups, newer organizations, or those utilizing cloud-based applications. However, for very large organizations with numerous use cases or older applications, the ROI may be less favorable due to its lack of customization.

I find the pricing of Cisco Duo to be reasonable.

Cisco Duo is not very customizable but is suitable for newer or smaller organizations. For older or larger organizations, the ROI might be less due to the lack of customization. Overall, I would rate the solution seven out of ten.

Hybrid Cloud

My main use case for Cisco Duo is to handle remote users.

As a healthcare association, Cisco Duo helps keep our patients' data secure since we can authenticate the users who are supposed to be accessing our network.

The feature I like the most about Cisco Duo is that it allows us to authenticate users before they can connect to our network from outside of our company. 

The solution is pretty secure.

My experience with Cisco Duo's strong security authentication system is that sometimes there are difficulties, and sometimes users just won't be able to log in. We have to reset their password so they can use Duo.

I have been using Cisco Duo for a year and a half.

I assess the stability and reliability of Cisco Duo as very reliable.

The solution scales very well with the growing aspects of our organization.

Technical support has been very helpful.

Positive

I did not use any other solution before using Duo.

I wasn't part of the initial setup.

I don't handle the licensing aspect of the solution. 

I did not consider any other solutions before selecting Cisco Duo.

We did not purchase Dueo on AWS Marketplace.

My advice for other organizations considering Cisco Duo is to maintain the security and integrity of your network by considering using two-factor authentication for all users who have access to it.

On a scale of one to ten, I would rate Cisco Duo overall as a ten.

My main use case for Cisco Duo is to integrate with Active Directory, and I am using it for two-factor authentication.

Cisco Duo has positively impacted my organization by securing our agents using the VPN.

Cisco Duo has helped secure our agents with the VPN, ensuring they must make approvals through mobile devices to verify the person's identity.

The best features Cisco Duo offers are device discovery, which identifies whether a device is iOS or Android.

The device discovery feature helps me in my day-to-day work by assisting with our monthly check since the Android and iOS discovery capabilities identify devices without updates for specific versions. When I export the users, I can see those device versions.

Cisco Duo can be improved because people have their own personal mobile devices.

I chose a rating of nine out of ten for Cisco Duo because we missed the Duo Desktop integration, as it is not working as well as the Duo Desktop agent.

I have been using Cisco Duo for more than five years.

My advice to others looking into using Cisco Duo is that it is a great product, and I recommend it for everyone, specifically for those using Cisco Secure Client.

I am currently using Cisco Identity Intelligence, and it has helped improve my visibility into identity risk and strengthen my defenses against identity-based threats.

On-premises

Other

One year ago, I deployed Cisco Duo for one of my clients at my previous company because we are a Cisco Gold Partner company. My client wanted to deploy Cisco Duo on their remote access VPN. They have a Cisco FTD firewall, and mostly users join on weekends through Cisco AnyConnect. My client requested 2FA for these users, so I deployed the solution.

A few months ago, I worked on Upwork where one of my clients approached me and asked if I could install Cisco Duo for their small cybersecurity company. This presented a good opportunity for me because I am in Pakistan, and my client is in the USA.

Cisco Duo is a simple and effective tool that gives detailed information about users who connect to your domain. You can review the logs, including the public IP that the user uses, which country the user is in, and the city where the user is located. Everything is perfect in the logs. One tab shows that a user, for example Hasnain, is connected through remote access VPN and is using a specific public IP from a particular city in a specific country.

Cisco Duo offers a great logging solution in a Cisco environment. Additionally, Cisco Duo integrates easily with single sign-on apps, and I have used it on the Cisco ISE side because you can add the Cisco Duo address to your ISE and create the same user in both Cisco Duo and Cisco ISE. This makes it easy to manage, as Cisco ISE directly sends requests to Cisco Duo to verify, and the user logs in with a push notification or SMS code.

I am using many features in Cisco Duo, including logging in to Cisco ISE, sending requests when I log in to Cisco FTD through Cisco Duo, and checking 2FA on Cisco AnyConnect. Additionally, I have installed Cisco Duo app on my Windows-based machine, which checks for 2FA notifications every time I reboot the system or press Windows + L. This sends notifications to the cloud to check the username, and it also provides features that ensure the Windows Firewall is always enabled and verify that sensitive data partitions are encrypted. Moreover, it checks that antivirus is properly installed on the system. I also integrate my app within my company and have implemented single sign-on services through Cisco Duo, which is outstanding.

Cisco Duo could improve by considering feedback on features or requests for future releases.

When I worked on Cisco Duo, I encountered a limitation that I want to discuss. When a user logs in on a Windows machine using a Microsoft account, it is easy because you install the installer on your system and generate a code to enroll in Cisco Duo app. However, when I installed the package on the system, the user who was already added on Cisco Duo mobile app faced an issue. When I restarted the system, the screen turned black, and the user got stuck because we could not enter the username and password. After reading Cisco documentation, I learned that they do not support Hotmail addresses. This caused a problem since the user was using a Hotmail account. My client was very understanding about it, but I felt I failed to deploy Cisco Duo effectively. There are limitations because Cisco Duo does not support Hotmail accounts, which many people use to log in to their systems.

The two main limitations on Cisco Duo are first, the requirement to install the installer on my server, and second, that Cisco does not support Hotmail accounts. I regret this limitation due to Cisco not supporting Microsoft accounts.

I have been using Cisco Duo in my career for one year.

Cisco Duo provides scalability and smooth integration with some applications.

I have contacted Cisco customer support, which is highly remarkable. I open cases with Cisco regularly, and they provide prompt support for any case. Although I did not open any cases on Cisco Duo specifically, I have worked with many Cisco devices in my current network. Cisco support is notably above average; few companies match Cisco's technical and customer support capabilities when you are stuck on technical or pricing issues.

Positive

Regarding the pricing for Cisco Duo, I find that Cisco is always costly. In my current network, I work in a financial institute where we use 2FA for Fortinet, which is easy to deploy but not scalable. Implementing Cisco Duo is more complicated, but when you integrate the solution fully, Cisco provides a very comfortable experience. The pricing comparison shows a great margin as Cisco is costly, while Fortinet is less expensive.

I use Fortinet, which you can ask me about as an alternative two-factor authentication solution.

If you have any questions, you can ask me. I give this review a rating of 8.5 out of 10.

On-premises

Other

The main use cases for Cisco Duo are for multi-factor authentication and being able to bring your own devices securely.

We don't use Cisco Duo in our organization. We sell the product to our customers.

It is very easy. Having just wrapped up my tenure at Cisco, it was used day in and day out for security. It was always easy to log in and not have to worry about logging in multiple times.

As a former employee, I think it's top-notch when it comes to protecting internal and external threats and preventing unauthorized access to the network.

Cisco Duo could be improved, possibly by adding features for the healthcare space. If you're selling something to a healthcare provider, there needs to be consideration for how to launch Cisco Duo with a handheld device that is not native, where you can install the application.

We have been working with Cisco Duo for at least four or five years.

I would rate their technical support a seven out of ten based on how they respond to issues.

Neutral

There is certainly ROI with Cisco Duo, assuming that you can get the other MFA type products uninstalled, and customers truly understand why they purchased Cisco Duo in the first place.

From a reseller perspective, it's still challenging to explain the whole license strategy to a client, so we really have to be ahead of that for all the true forward conversations.

We did not consider many other solutions before Cisco Duo. I am biased towards Cisco because I came from Cisco, so I am more familiar with it.

The benefit of having a complete passwordless environment is more of a conversation that we have with our clients. There is ease of use. We focus on what outcomes they are trying to achieve with the different personas they're using and the security protection in their workplace. There aren't any disadvantages to the passwordless environment, but it all boils down to what our customers are saying about the product that we sell to them. I haven't heard anything negative about Cisco Duo.

I would rate Cisco Duo overall an eight out of ten.

Our customers in the fertilizer industry use Cisco Duo for their security needs. The solution helps secure access to their private cloud, enabling client VPN and SSL VPN connections with ASA.

I find that the client VPN and multi-factor authentication (MFA) features are the most useful. Additionally, I appreciate the adaptive authentication capabilities. Integration with existing security solutions is easy, and the simplicity and user-friendliness of the product have satisfied me and my customers, as evidenced by subscription renewals over the past four years.

I think Cisco should allow easier integration with third-party equipment because Cisco's own equipment is expensive. This change would be beneficial for customers using third-party hardware, as the integration of Cisco software and Cisco Duo subscriptions with non-Cisco devices is currently limited.

I have been working with Cisco Duo for the past four years.

The deployment of Cisco Duo is straightforward. It generally takes about two days to complete.

I have received no complaints about stability from my customers.

I find Cisco Duo is scalable enough for my customers' needs.

I would rate Cisco's technical support at ten out of ten.

Positive

My customers have previously used SafeNet solutions. However, they switched to Cisco Duo because it offers more technical features and is cost-effective.

The initial setup of Cisco Duo is very easy. I would rate the ease of setup as a nine out of ten.

Cisco Duo is cost-effective, providing a good return on investment as it saves costs compared to other brands.

The price is reasonable for my customers. The approximate cost is around eighty dollars per user.

My customers previously evaluated SafeNet solutions.

If I were to recommend Cisco Duo to my customers, it would be for its cost-effectiveness and user-friendliness, as it offers a lot of features compared to other brands. My total rating for Cisco Duo is ten out of ten.

Private Cloud

Other

The main use case for Cisco Duo is authentication.

I appreciate the mobile authentication feature of Cisco Duo; it's quite good. The features of Cisco Duo have benefited my organization because it's secure, provides a way of accessing the workspace, and it's easy to operate from mobile.

My experience with Cisco Duo's strong security authentication system has been easy; logging in is straightforward.

I do not think about how Cisco Duo can be improved right now, including additional features or enhancements.

I have been using Cisco Duo for about six months.

I would assess the stability and reliability of Cisco Duo as pretty stable.

Cisco Duo scales with the growing needs of my organization; we haven't seen any complexity or issues so far.

I evaluate customer service and technical support as quite good.

Positive

Before adopting Cisco Duo, I was using a homegrown solution to address similar needs. I transitioned from our homegrown solution to Cisco Duo because it's Cisco; we've been using Cisco products for some time.

I have definitely seen ROI by using Cisco Duo because we used to have our own homegrown solution, and this is far better than that.

My experience with pricing, setup, costs, and licensing is that I do not get into pricing much; I leave it to procurement, but I think it's very competitive.

We use other Cisco products such as firewalls, and I find them competitively positioned, although I need to watch out for companies such as Palo Alto, as prices vary across different companies.

I have not considered any specific products to use instead of Cisco Duo.

We have a few employees using the traditional way of accessing and securing, which had some challenges; before the solution, people put a lot of effort in, and that's one advantage we have using Cisco Duo.

The flexibility and integration of Cisco Duo were a big advantage when selecting it over other solutions, and specifically, we can introduce user-level security for specific databases.

My experience with performance, cost, support, and scalability is that performance is quite good, and I do not see any issues with scalability. My experience with deploying Cisco Duo is positive; we got good support from Cisco. I would definitely recommend it to other organizations considering Cisco Duo.

I would rate Cisco Duo overall a nine.

I usually work with clients in the financial sector. Many of those clients need to meet certain security requirements that are mandated by their auditor or recommended by their auditor, which is dual multifactor authentication. That is usually the reason why they first look at Cisco Duo, and then I pitch Cisco Duo to those customers for authentication into most of their financial applications as well as VPN access.

It is very commonly used for VPN access.

I think seamless login, as well as less administrative overhead in terms of managing users and their login credentials and passwords, and tighter security are valuable.

The main thing is it helps the customers meet their security requirements.

Cisco Duo is very easy to deploy. The documentation is very thorough, which makes deployment straightforward.

The only area I could think of is support for more applications. Cisco Duo already covers a wide range of apps, especially the common ones, but there is always room to add more.

I have 27 years of experience in this field. I have been using Cisco Duo for two years.

Cisco Duo has excellent stability, as is usual with Cisco products.

I work for a company that is a Cisco Duo reseller, so scalability has not been an issue.

The customer service has been excellent.

Positive

I have never used a previous solution before Cisco Duo.

Since the company I work for is a Cisco Duo reseller, I did not need an external implementation team.

The return on investment is positive and is not a problem.

Compared to other vendors, Cisco Duo is on the pricey end. However, the other vendors do not have the wide range of features that Cisco Duo offers.

There are no alternate solutions that I can think of.

Other