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GlennCamilien - PeerSpot reviewer
Senior Cybersecurity Engineer at a financial services firm with 201-500 employees
Real User
Top 5
They're reliable, scalable, and have the background support any enterprise solution requires
Pros and Cons
  • "Cisco support is the most valuable aspect because most technicians in the industry understand how to interface with a Cisco product. When we contact support, we know we'll probably get the answer whether we have to escalate the request to a new engineer or not."
  • "The cost is the biggest drawback of Cisco products. They say you'll never get fired for buying Cisco, but it's going to cost you."

What is our primary use case?

Cisco Enterprise Routers are used when you have networks with multiple branch offices connecting to a single point. 

What is most valuable?

Cisco support is the most valuable aspect because most technicians in the industry understand how to interface with a Cisco product. When we contact support, we know we'll probably get the answer whether we have to escalate the request to a new engineer or not. 

What needs improvement?

The cost is the biggest drawback of Cisco products. They say you'll never get fired for buying Cisco, but it's going to cost you. 

What do I think about the stability of the solution?

Cisco Enterprise Routers are highly stable. You can usually set them up and forget about them. 

Buyer's Guide
Cisco Enterprise Routers
January 2025
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What do I think about the scalability of the solution?

Cisco Enterprise Routers are highly scalable. We can upgrade to a higher appliance depending on our needs and bandwidth. 

What other advice do I have?

I rate Cisco Enterprise Routers nine out of 10 overall. They're reliable, scalable, and have the background support any enterprise solution requires.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Senior Consultant at Circles Consulting
Consultant
The statistics show you a full brief of every user, every type of connection used, and the total bandwidth used
Pros and Cons
  • "It has provided us a more secure environment, especially the firewall. We've had multiple attempts of network intrusion which have been defeated due to the firewall rules in place."
  • "Their support has room for improvement. The regional agents are not that great."

What is our primary use case?

The statistics show you a full brief of every user, every type of connection used, and the total bandwidth used. We control our VPNs through it and our actual line of defense for our security is the Cisco firewall. We have four different fiber connections and two satellite connections connected to our offices. They all load balance through Cisco and another analytics device. It integrates very well into our network and we find it to be extremely robust and durable.

How has it helped my organization?

It has provided us a more secure environment, especially the firewall. We've had multiple attempts of network intrusion which have been defeated because of the firewall rules in place. 

What needs improvement?

Their support has room for improvement. The regional agents are not that great.

The devices can be a bit of an energy hog. We would like to see a more durable power supply system because being in a third world country we have frequent power outages and it takes a bit of time for our generators and stuff to kick in which then leads to power surges and whatnot. Even with the proper power management system, it can also affect the devices themselves.

For how long have I used the solution?

More than five years.

What do I think about the stability of the solution?

We're extremely satisfied with the stability. We've had around two or three outages in the last 18 years.

What do I think about the scalability of the solution?

We are very limited in terms of scalability. We're a small firm, we hardly have 30 people. 

Our entire company uses it. We're all on the network. We have 152 users right now and we support about another 135 mobile devices. They're all financial institutions. 

How are customer service and technical support?

Cisco support itself is excellent. Some of the resellers are very good but some aren't.

How was the initial setup?

The initial setup was quite easy. Our employees are Cisco certified so they are familiar with the setup and activities of the products. The very initial setup was in 2001. After that, we just swapped it for the updated rules of the devices. That's all we had to do. It's been a seamless integration and a seamless upgrade with very minimal downtime. 

Our implementation strategy was that we had to open an office in 30 days. It took us about two weeks to wire the entire office up and put the hardware in place. It was a total initial build so we had no issues at all. Everything was covered. We did have serious problems where we had the wiring issues and whatnot, but otherwise, it was business as usual.

We have three people in our network department who oversee the devices, maintenance and whatever needs to be done. We have two technicians and one Cisco certified tech.

What about the implementation team?

Our initial setup was done by a Cisco reseller. We had a good experience with them and we had normal issues. We had issues with one of our appliances that had gone down and we couldn't get a replacement but that was an issue on their part.

What's my experience with pricing, setup cost, and licensing?

Our issues are basically currency related. The licensing is in dollars and the dollar is steadily rising. We've had an increase in the licensing fee due to the simple reason that the exchange rate is almost over 40%. That creates a major issue. If the currency devaluation doesn't stabilize, we may have to look at another solution.

What other advice do I have?

I would advise someone outside the US to consider the issues that we're facing right now, the currency devaluation and licensing fees.

I would rate it a nine out of ten because we haven't had any major issues with it.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Cisco Enterprise Routers
January 2025
Learn what your peers think about Cisco Enterprise Routers. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
831,265 professionals have used our research since 2012.
Head of Planning at ZODSAT
Real User
Top 20
Stable solution with good technical support services
Pros and Cons
  • "The solution's initial setup process is easy."
  • "There needs to be an integration with SD-WAN for the solution."

What is our primary use case?

We use the solution to create a secure connection between IT devices and the ISP network.

How has it helped my organization?

The solution allows us to connect our web applications to the systems and enable security control on the ISP network.

What is most valuable?

The solution has a robust performance and provides essential features for router switching and operations. Also, its technical support team is well-trained, and some hold CCNA certifications.

What needs improvement?

The solution's price could be better. Also, they could provide combined features for total security, including access points for Wi-Fi. In addition, there needs to be an integration with SD-WAN.

For how long have I used the solution?

We have been using the solution for more than 30 years.

What do I think about the stability of the solution?

The solution is very stable.

What do I think about the scalability of the solution?

The solution's scalability depends on the type of device.

How are customer service and support?

The solution's technical support services are excellent. 

How was the initial setup?

The solution's initial setup process is easy. Although, it might appear complicated compared to devices based on the graphical interface. An expert can deploy it in 30 minutes to an hour. At the same time, an end user might take a day to complete the process.

What about the implementation team?

We received technical assistance from the solution's distributors and resellers.

What's my experience with pricing, setup cost, and licensing?

The solution is expensive.

Which other solutions did I evaluate?

The solution is very stable compared to other products.

What other advice do I have?

I rate the solution an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
PeerSpot user
Vice President at Vodafone Idea Ltd.
Real User
Reasonably priced, easy to install and deploy, and improves company management
Pros and Cons
  • "The commands are easy to understand."
  • "While the commands are easy to understand, and you will find a mixture, if you put a question mark on them then it will create problems."

What is most valuable?

Cisco Enterprise Routers are the best. I am satisfied with this product.

The commands are easy to understand.

What needs improvement?

While the commands are easy to understand, and you will find a mixture, if you put a question mark on them then it will create problems.

The improvements will improve our company management and our system compatibility.

For how long have I used the solution?

I have been working with Cisco Enterprise Routers for two years.

What do I think about the stability of the solution?

It is stable. We have not had any issues with stability.

What do I think about the scalability of the solution?

It's a scalable product. We have a total of 5,000 employees in our company that we use Cisco Enterprise Routers for.

How are customer service and technical support?

We are troubleshooting for our clients. Our company is a telecom based company. We provide internet data to all of India.

We have three companies on our site with technical issues that require immediate support.

Which solution did I use previously and why did I switch?

We have worked with other routers, but Cisco is the best.

How was the initial setup?

Cisco is easy to deploy and easy to set up.

What's my experience with pricing, setup cost, and licensing?

The price is reasonable.

We pay for licensing every year.

What other advice do I have?

I would rate Cisco Enterprise Routers a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
MohammedThousif Ansari - PeerSpot reviewer
Technical Lead at Tata Communications Ltd
Real User
User-friendly, well-performing routers
Pros and Cons
  • "The most valuable feature is the command prompt, which is very user-friendly."
  • "There have been multiple issues when updating iOS to Cisco routers."

What is most valuable?

The most valuable feature is the command prompt, which is very user-friendly.

What needs improvement?

There have been multiple issues when updating iOS to Cisco routers. 

For how long have I used the solution?

I've been using Cisco Enterprise Routers for four years.

What do I think about the stability of the solution?

The stability of Cisco Routers is fine, and their performance is good.

What do I think about the scalability of the solution?

Cisco Routers are very scalable.

How was the initial setup?

The initial setup was of medium difficulty.

What's my experience with pricing, setup cost, and licensing?

Cisco's prices could be cheaper.

What other advice do I have?

I would rate Cisco Enterprise Routers as ten out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Implementer
PeerSpot user
Merci De Confirmer Senior Vice President at Winxo
Real User
Top 20
Performs well, but the scalability could be improved
Pros and Cons
  • "Cisco Enterprise Routers is reliable and secure."
  • "When compared to PEPLink, Cisco Enterprise Routers are less flexible, and you cannot have more than one user."

What is our primary use case?

Cisco Enterprise Routers are used to connect our headquarters to the other store.

What is most valuable?

Cisco Enterprise Routers is reliable and secure.

What needs improvement?

When compared to PEPLink, Cisco Enterprise Routers are less flexible, and you cannot have more than one user.

The scalability could be improved.

For how long have I used the solution?

I have been working with Cisco Enterprise Routers for 15 years.

I started working with Cisco Enterprise Routers in 2007 or 2008.

What do I think about the stability of the solution?

Cisco Enterprise Routers is a stable solution.

What do I think about the scalability of the solution?

We have approximately 400 users in our organization.

We have a team of 20 to maintain this solution.

How are customer service and support?

We have contacted technical support once or twice. it's rare.

Which solution did I use previously and why did I switch?

We have been customers with SAP since 2004.

We use SAP and ECC6, and we will be migrating to SAP4/Hanne in April.

I am familiar with SAP Business One, but we are not using it.

We also have East Oil, an SAP vertical solution for petroleum businesses.

We do not have any solutions on the cloud. All of our solutions are deployed on the premises.

We also work with another solution for our fueling system called Dover WAN Fusion.

We use Endpoint Security for Windows and Kaspersky.

For our email, we use lotus notes and Image Source.

For our SAP server, along with Oracle Database, we use IX Unix and Linux.

We use PEPLink in the store and Cisco in the headquarters. We've got a hybrid solution, we use two different vendors.

How was the initial setup?

We have a great number of people, a significant number of engineers, in the information system.

As a manager, I don't have the details of what is involved in the setup.

What's my experience with pricing, setup cost, and licensing?

I believe licensing fees are paid once per year.

Which other solutions did I evaluate?

 

What other advice do I have?

I would recommend this solution to others, it's good. We are satisfied.

I would rate Cisco Enterprise Routers a seven out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Senior Assistant Manager at Beximco
Real User
Helps us secure and separate our network with a router to install our internet gateway
Pros and Cons
  • "It is a stable solution."
  • "The UI could be more user-friendly."

What is most valuable?

We use this solution to secure and separate our network. We use the router to install the internet gateway.

What needs improvement?

When there is a problem, it hampers the scope of work. So if they could reduce the response time, it'll be helpful to us. In addition, the UI could be more user-friendly.

For how long have I used the solution?

We have been using this solution for the last two years. It is deployed on-premises.

What do I think about the stability of the solution?

It is a stable solution. Cisco devices are very stable.

What do I think about the scalability of the solution?

It is very scalable. We have two sites, our head office site and our factory site. We have a total of about 1600 users on the factory site. We only require four to five people for maintenance, and the maintenance has different levels, admin, physical and support maintenance. There are three people in admin maintenance and three to four in support and other maintenance.

How are customer service and support?

We have not used any technical support from Cisco.

Which solution did I use previously and why did I switch?

We used Cisco Router 2911 before this.

How was the initial setup?

There was some complexity in setting up the existing network to the new network. It took almost six months to implement. However, the timeline was impacted by COVID. There were no issues with the product, but the issue was upping the tunnel and upgrading systems.

Our vendor and partner helped us with installation. The vendor did the initial configuration, and now we are taking care of the maintenance.

What's my experience with pricing, setup cost, and licensing?

I rate the pricing a seven out of ten.

What other advice do I have?

I rate the solution a nine out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
reviewer1664805 - PeerSpot reviewer
Information Technology Network Manager at a manufacturing company with 10,001+ employees
Real User
Good tech support and easy to install
Pros and Cons
  • "The solution is easy to install."
  • "The solution could be more stable and secure."

What is our primary use case?

We use routers for communicating between different networks.

What needs improvement?

The solution could be more stable and secure. 

For how long have I used the solution?

We've been using Cisco Enterprise Routers for the past two decades.

What do I think about the stability of the solution?

The solution is quite stable, although it could be more so. 

What do I think about the scalability of the solution?

We have the need to upgrade and plan to do so at the requisite time. 

How are customer service and technical support?

We have had occasion to contact technical support in the case of clarifications, other practices involving new software and firmware upgrades. 

We are very satisfied with the response time. 

How was the initial setup?

The solution is easy to install. It is so easy. It does not present an issue. 

What about the implementation team?

We require six people, working around the clock, for the deployment and maintenance. 

What's my experience with pricing, setup cost, and licensing?

We do not have an issue with the price. 

The license is perpetual and is in-built to the router upon purchase of the device. However, they recently changed the licensing model to one which is subscription-based for periods of three, five or seven years. The licensing fee is okay and matches industry standards, which is the benchmark. 

Which other solutions did I evaluate?

In the past we evaluated Juniper Routers. The sole difference between this solution and that of Cisco Enterprise Routers is that the former has a somewhat more complex operating system, which is not very user-friendly. 

We have not made use of Juniper Routers. 

What other advice do I have?

There are around 9,000 people in our organization and we have approximately 120 routers.

I would recommend Cisco Enterprise Routers to others. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
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