We use the solution to create a secure connection between IT devices and the ISP network.
Head of Planning at ZODSAT
Stable solution with good technical support services
Pros and Cons
- "The solution's initial setup process is easy."
- "There needs to be an integration with SD-WAN for the solution."
What is our primary use case?
How has it helped my organization?
The solution allows us to connect our web applications to the systems and enable security control on the ISP network.
What is most valuable?
The solution has a robust performance and provides essential features for router switching and operations. Also, its technical support team is well-trained, and some hold CCNA certifications.
What needs improvement?
The solution's price could be better. Also, they could provide combined features for total security, including access points for Wi-Fi. In addition, there needs to be an integration with SD-WAN.
Buyer's Guide
Cisco Enterprise Routers
March 2025

Learn what your peers think about Cisco Enterprise Routers. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
842,651 professionals have used our research since 2012.
For how long have I used the solution?
We have been using the solution for more than 30 years.
What do I think about the stability of the solution?
The solution is very stable.
What do I think about the scalability of the solution?
The solution's scalability depends on the type of device.
How are customer service and support?
The solution's technical support services are excellent.
How was the initial setup?
The solution's initial setup process is easy. Although, it might appear complicated compared to devices based on the graphical interface. An expert can deploy it in 30 minutes to an hour. At the same time, an end user might take a day to complete the process.
What about the implementation team?
We received technical assistance from the solution's distributors and resellers.
What's my experience with pricing, setup cost, and licensing?
The solution is expensive.
Which other solutions did I evaluate?
The solution is very stable compared to other products.
What other advice do I have?
I rate the solution an eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator

CEO at Watronix Information Technology Ltd
Beneficial proprietor routing protocol, highly reliable, and helpful support
Pros and Cons
- "The main reason for using Cisco Routers is for the proprietor routing protocol that it has."
- "The security could improve for Cisco Enterprise Routers. I understand there's a security appliance that is separate, but in terms of the router, there can be improvements made to prevent unwanted users from accessing the router or trying to manipulate the traffic that is passing through it."
What is our primary use case?
We are using Metro circuits to connect branches on the different bins and I use Cisco Enterprise Routers to route the traffic.
What is most valuable?
The main reason for using Cisco Routers is for the proprietor routing protocol that it has.
What needs improvement?
The security could improve for Cisco Enterprise Routers. I understand there's a security appliance that is separate, but in terms of the router, there can be improvements made to prevent unwanted users from accessing the router or trying to manipulate the traffic that is passing through it.
For how long have I used the solution?
I have been using Cisco Enterprise Routers for approximately 10 years.
What do I think about the stability of the solution?
Cisco Enterprise Routers is a stable solution.
What do I think about the scalability of the solution?
We have not had a problem with the stability of Cisco Enterprise Routers.
How are customer service and support?
I would rate the technical support of Cisco Enterprise Routers an eight out of ten.
Having to do system troubleshooting and assisting takes time out from the operation of the business. From an operational or technical standpoint, we who install or implement the devices need to be hands-on. Especially when it's a physical problem, not necessarily programming or configuration. There are times when you have issues with a module or it's not operating the way it's supposed to operate and you don't know if it's a manufacturer cause. Trying to troubleshoot these issues should be easier.
Okay. Right. And what advice would you give to other people who want to implement Cisco Enterprise Routers?
How was the initial setup?
I am a trained Cisco engineer, the implementation was not that complicated.
What other advice do I have?
Based on my experience with other routers, Cisco has proven to be reliable. And from the routing aspect of things, it is really the product of choice for most of my customers. Whenever they want to implement any networking, most of them will request Cisco products.
I rate Cisco Enterprise Routers a nine out of ten.
Comparing the 3900 to the 3800 routers, the class of routers has improved over the 3800. Most of the modules are gigabit ports and you can receive 10 gig ports with them, compared to the older version where it's a 100 megabit port.
Based on how the industry is going, where most connections are way over 100 megabits. If you're receiving an internet connection from a business customer, it's going to be more than 100 megabits, and sometimes 250 megs, or even 500 megabits. To have a router that is 100 megabits defeats the purpose of having a faster internet connection. The 3900 Series really solved that problem, where there are gigabit ports. If you want to aggregate ports to receive, for example, 10 gigabits or more, you can always do that by putting in a module SSP port. It has improved a lot.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer:
Buyer's Guide
Cisco Enterprise Routers
March 2025

Learn what your peers think about Cisco Enterprise Routers. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
842,651 professionals have used our research since 2012.
Vice President at Vodafone Idea Ltd.
Reasonably priced, easy to install and deploy, and improves company management
Pros and Cons
- "The commands are easy to understand."
- "While the commands are easy to understand, and you will find a mixture, if you put a question mark on them then it will create problems."
What is most valuable?
Cisco Enterprise Routers are the best. I am satisfied with this product.
The commands are easy to understand.
What needs improvement?
While the commands are easy to understand, and you will find a mixture, if you put a question mark on them then it will create problems.
The improvements will improve our company management and our system compatibility.
For how long have I used the solution?
I have been working with Cisco Enterprise Routers for two years.
What do I think about the stability of the solution?
It is stable. We have not had any issues with stability.
What do I think about the scalability of the solution?
It's a scalable product. We have a total of 5,000 employees in our company that we use Cisco Enterprise Routers for.
How are customer service and technical support?
We are troubleshooting for our clients. Our company is a telecom based company. We provide internet data to all of India.
We have three companies on our site with technical issues that require immediate support.
Which solution did I use previously and why did I switch?
We have worked with other routers, but Cisco is the best.
How was the initial setup?
Cisco is easy to deploy and easy to set up.
What's my experience with pricing, setup cost, and licensing?
The price is reasonable.
We pay for licensing every year.
What other advice do I have?
I would rate Cisco Enterprise Routers a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Technical Lead at Tata Communications Ltd
User-friendly, well-performing routers
Pros and Cons
- "The most valuable feature is the command prompt, which is very user-friendly."
- "There have been multiple issues when updating iOS to Cisco routers."
What is most valuable?
The most valuable feature is the command prompt, which is very user-friendly.
What needs improvement?
There have been multiple issues when updating iOS to Cisco routers.
For how long have I used the solution?
I've been using Cisco Enterprise Routers for four years.
What do I think about the stability of the solution?
The stability of Cisco Routers is fine, and their performance is good.
What do I think about the scalability of the solution?
Cisco Routers are very scalable.
How was the initial setup?
The initial setup was of medium difficulty.
What's my experience with pricing, setup cost, and licensing?
Cisco's prices could be cheaper.
What other advice do I have?
I would rate Cisco Enterprise Routers as ten out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Implementer
Senior Assistant Manager at Beximco
Helps us secure and separate our network with a router to install our internet gateway
Pros and Cons
- "It is a stable solution."
- "The UI could be more user-friendly."
What is most valuable?
We use this solution to secure and separate our network. We use the router to install the internet gateway.
What needs improvement?
When there is a problem, it hampers the scope of work. So if they could reduce the response time, it'll be helpful to us. In addition, the UI could be more user-friendly.
For how long have I used the solution?
We have been using this solution for the last two years. It is deployed on-premises.
What do I think about the stability of the solution?
It is a stable solution. Cisco devices are very stable.
What do I think about the scalability of the solution?
It is very scalable. We have two sites, our head office site and our factory site. We have a total of about 1600 users on the factory site. We only require four to five people for maintenance, and the maintenance has different levels, admin, physical and support maintenance. There are three people in admin maintenance and three to four in support and other maintenance.
How are customer service and support?
We have not used any technical support from Cisco.
Which solution did I use previously and why did I switch?
We used Cisco Router 2911 before this.
How was the initial setup?
There was some complexity in setting up the existing network to the new network. It took almost six months to implement. However, the timeline was impacted by COVID. There were no issues with the product, but the issue was upping the tunnel and upgrading systems.
Our vendor and partner helped us with installation. The vendor did the initial configuration, and now we are taking care of the maintenance.
What's my experience with pricing, setup cost, and licensing?
I rate the pricing a seven out of ten.
What other advice do I have?
I rate the solution a nine out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Information Technology Network Manager at a manufacturing company with 10,001+ employees
Good tech support and easy to install
Pros and Cons
- "The solution is easy to install."
- "The solution could be more stable and secure."
What is our primary use case?
We use routers for communicating between different networks.
What needs improvement?
The solution could be more stable and secure.
For how long have I used the solution?
We've been using Cisco Enterprise Routers for the past two decades.
What do I think about the stability of the solution?
The solution is quite stable, although it could be more so.
What do I think about the scalability of the solution?
We have the need to upgrade and plan to do so at the requisite time.
How are customer service and technical support?
We have had occasion to contact technical support in the case of clarifications, other practices involving new software and firmware upgrades.
We are very satisfied with the response time.
How was the initial setup?
The solution is easy to install. It is so easy. It does not present an issue.
What about the implementation team?
We require six people, working around the clock, for the deployment and maintenance.
What's my experience with pricing, setup cost, and licensing?
We do not have an issue with the price.
The license is perpetual and is in-built to the router upon purchase of the device. However, they recently changed the licensing model to one which is subscription-based for periods of three, five or seven years. The licensing fee is okay and matches industry standards, which is the benchmark.
Which other solutions did I evaluate?
In the past we evaluated Juniper Routers. The sole difference between this solution and that of Cisco Enterprise Routers is that the former has a somewhat more complex operating system, which is not very user-friendly.
We have not made use of Juniper Routers.
What other advice do I have?
There are around 9,000 people in our organization and we have approximately 120 routers.
I would recommend Cisco Enterprise Routers to others.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Excellent stability and reliability with an easy initial setup
Pros and Cons
- "The stability of the solution's router is its most valuable feature."
- "The configuration needs improvement. Most routers, like HP or Aruba, use a UI interface. Those solutions are similar and uniform. It's easier for us compared to Cisco because with Cisco you are not using normal commands. They need to enhance the UI to make it more usable."
What is our primary use case?
I use the router to connect to the internet.
What is most valuable?
The stability of the solution's router is its most valuable feature.
What needs improvement?
The configuration needs improvement. Most routers, like HP or Aruba, use a UI interface. Those solutions are similar and uniform. It's easier for us compared to Cisco because with Cisco you are not using normal commands. They need to enhance the UI to make it more usable.
For how long have I used the solution?
I've been using the solution for ten years or so.
What do I think about the stability of the solution?
The stability of the solution is fantastic. We haven't touched it for five years now. You just set it and forget it.
How are customer service and technical support?
We don't contact Cisco technical support directly. If we have a problem, we can contact any one of the Cisco suppliers and they are able to give good support.
Which solution did I use previously and why did I switch?
I didn't previously use a different solution.
How was the initial setup?
The initial setup was easy. Deployment only took one day.
What other advice do I have?
I'd recommend the solution. Once you plug it in, you can basically forget about it because there are never any issues. It just works, and that's great. I'd rate it ten out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior Cybersecurity Engineer at a financial services firm with 201-500 employees
They're reliable, scalable, and have the background support any enterprise solution requires
Pros and Cons
- "Cisco support is the most valuable aspect because most technicians in the industry understand how to interface with a Cisco product. When we contact support, we know we'll probably get the answer whether we have to escalate the request to a new engineer or not."
- "The cost is the biggest drawback of Cisco products. They say you'll never get fired for buying Cisco, but it's going to cost you."
What is our primary use case?
Cisco Enterprise Routers are used when you have networks with multiple branch offices connecting to a single point.
What is most valuable?
Cisco support is the most valuable aspect because most technicians in the industry understand how to interface with a Cisco product. When we contact support, we know we'll probably get the answer whether we have to escalate the request to a new engineer or not.
What needs improvement?
The cost is the biggest drawback of Cisco products. They say you'll never get fired for buying Cisco, but it's going to cost you.
What do I think about the stability of the solution?
Cisco Enterprise Routers are highly stable. You can usually set them up and forget about them.
What do I think about the scalability of the solution?
Cisco Enterprise Routers are highly scalable. We can upgrade to a higher appliance depending on our needs and bandwidth.
What other advice do I have?
I rate Cisco Enterprise Routers nine out of 10 overall. They're reliable, scalable, and have the background support any enterprise solution requires.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.

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Updated: March 2025
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