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reviewer994422 - PeerSpot reviewer
Sr. Network Engineer at a tech vendor with 11-50 employees
Real User
Easy to set up, reliable, and has pretty good technical support
Pros and Cons
  • "They are the best in failover switches. Their product line is excellent."
  • "Depending on the customer, the initial setup could be complex."

What is our primary use case?

We primarily use the solution for the router. It could be H branches router, the MPLS router. or the border gateways router.

How has it helped my organization?

The routing aspect itself has improved the way our client's organizations are run.

What is most valuable?

We don't necessarily give a lot of interest to the various aspects of the solution as Cisco has dedicated devices for a bunch of features. That said, routing is in the running.

They are the best in failover switches. Their product line is excellent.

What needs improvement?

We don't really see any places where Cisco is lacking. They are quite reliable.

A specific client may have specific needs. There may be features they need that Cisco may not have. Each organization is unique in that sense.

It would be nice if Cisco had the capability for packet capture.

Depending on the customer, the initial setup could be complex.

Technical support could be slightly more responsive.

Buyer's Guide
Cisco Enterprise Routers
January 2025
Learn what your peers think about Cisco Enterprise Routers. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
831,265 professionals have used our research since 2012.

For how long have I used the solution?

We've used the solution for more than five years at this point. It's been a while.

What do I think about the stability of the solution?

We've used other technologies that have given us issues, however, we've had very few problems with Cisco. It's quite a reliable product.

What do I think about the scalability of the solution?

Whether the solution scales well depends on the client and the model they've chosen to work with. Some customers have certain requirements and will need to work with certain models in order to get the scalability they desire.

We usually do some analysis and we only provide recommendations based on future goals or future requirements, instead of anything else. That way, we're prepared for an expansion.

We typically support small or medium companies. We don't typically deal with enterprise-level organizations. If we do deal with enterprises, it is only for support and not for implementation.

How are customer service and support?

I'm an engineer. I do my best not to call support. My job is to resolve issues to whatever I can do. I don't like relying on customer support, or support from the vendor. That's not appreciated from the customer side. What's the point of hiring an engineer, otherwise? That said, in the rare instances I do, they have always been very helpful. They are responsive and knowledgeable. I'm very satisfied with them so far. Overall, I would rate them at an eight out of ten.

They could slightly improve on their response time. However, sometimes the issue is that it is difficult to explain. I'm an engineer and I'm on the field, deploying and configuring. Tech support it's only resolving cases based on the database. They start looking for that in the database. Often, whatever recommendation they do, it's not that big of a fix as they just "find" the problem and I resolve it.

Which solution did I use previously and why did I switch?

While we tend to always recommend Cisco, if a client doesn't have the budget for the solution, they may choose something else.

How was the initial setup?

Our customers are mostly based in the UK. They are not that big. They're rather small companies. They don't require a complex deployment. Therefore, we didn't find the initial setup complex. For us, it was pretty straightforward.

What other advice do I have?

We're a Cisco partner.

We use the service cloud routers as well.

In terms of versions, the company has recently changed from IOS to XE. We're using the latest version of the solution.

We're deployed both on-premises and on private clouds. We deploy this for our clients, and therefore the deployment model depends on their requirements.

I'd recommend the solution. If a company decides to go with a Cisco router, they are making a wise decision.

In general, I would rate the solution at a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Igor Bobrov - PeerSpot reviewer
Head of Cisco Department at MUK
Reseller
Top 5
Good security, throughput, stability, and technical support
Pros and Cons
  • "The most valuable features are security and throughput."
  • "This solution is scalable but it does need some improvements."

What is our primary use case?

The primary use case for some of our customers is to build their network. Others want to upgrade their networks because they have expanded their office or have new offices or new buildings.

What is most valuable?

The most valuable features are security and throughput. Security is very important and the throughput is valuable because the data amounts get bigger each time.

What needs improvement?

The scalability of this solution needs to be improved because the amount of data gets larger and larger as does the network. This should be a part of the site share equipment.

In the next release, I would like to see cloud management and cloud security.

Also, for our customers, if they could have all of their tools in one place for monitoring and configuring their equipment, and it should be very secure.

For how long have I used the solution?

I have been using this solution for three years.

What do I think about the stability of the solution?

This solution is very good and stable.

When you sell millions of routers and features, you will always have some type of issue. With any solution you have different situations with installation or with configuration. In general, it's a very low percentage of issues.

What do I think about the scalability of the solution?

This solution is scalable but it does need some improvements.

There are no limitations to the number of users it can have, but it depends on the equipment and the network size. One local router could serve maybe five hundred to one thousand customers, whereas a larger network can accommodate more, so the number of users depends on the equipment and the technical parameters.

How are customer service and technical support?

In the case of issues, you can contact customer support and it will be resolved in a very short time.

The technical support is very good.

I used to be an integrator and when I had some cases or tasks we had very quick and qualified support with Cisco.

How was the initial setup?

The initial setup is easy and straightforward. This solution has a web-based interface which makes it easy for installation.

The deployment can take one or two days. If it's a new implementation and it just needs to install one router in a network, it can take less than a day. But, if it's in Europe and it has a complicated network because they are large, it will take time to make new routes or policies. This can span one or two days.

What about the implementation team?

Some of our customers have their engineers who can implement this solution, so they don't use a reseller or integrator. However, in most situations, resellers and integrators are hired to implement this solution.

What other advice do I have?

Buy official equipment and services from Cisco and you will have fully qualified technical support.

There are no limitations, you should go forward with the solution. There is always something new being developed and it is always growing.

This is a company that is very innovative.

I would rate this solution a ten out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Cisco Enterprise Routers
January 2025
Learn what your peers think about Cisco Enterprise Routers. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
831,265 professionals have used our research since 2012.
Network Engineer at WEAVE
Real User
Quality enterprise routers that are more reliable
Pros and Cons
  • "The quality is good. Cisco Enterprise Routers are stable and more reliable."
  • "It would be better if Cisco had a User Interface (UI) that we could configure from a web browser. Right now, we only have a Graphical User Interface (GUI). I would like to see a new UI with a dashboard for configuration in the next release."

What is our primary use case?

We use Cisco Enterprise Routers for Border Gateway Protocol (BGP), internet services, and IP transfers. We use it mainly for an internet gateway. 

What is most valuable?

The quality is good. Cisco Enterprise Routers are stable and more reliable.

What needs improvement?

It would be better if Cisco had a User Interface (UI) that we could configure from a web browser. Right now, we only have a Graphical User Interface (GUI). I would like to see a new UI with a dashboard for configuration in the next release.

For how long have I used the solution?

I have been using Cisco Enterprise Routers for about five years.

What do I think about the stability of the solution?

Cisco Enterprise Routers has been stable for us.

What do I think about the scalability of the solution?

Cisco Enterprise Routers are scalable. It's good. We have an average number of users at our organization, about 100.

How are customer service and support?

We rarely use their technical support, but it's good. 

How was the initial setup?

The initial setup is quite simple. We have two people maintaining this solution.

Which other solutions did I evaluate?

We evaluated MikroTik before choosing Cisco Enterprise Routers. I think Cisco Enterprise Routers are more stable, and the reliability is better.

What other advice do I have?

On a scale from one to ten, I would give Cisco Enterprise Routers an eight.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1750290 - PeerSpot reviewer
SW Engineer at a healthcare company with 51-200 employees
Reseller
They're quite robust, don't malfunction, and we've had no complaints so far
Pros and Cons
  • "Cisco Routers are quite robust. They don't malfunction, and we've had no complaints so far."
  • "I would like it if Cisco Routers had a longer lifecycle. That's what we need. We don't want to renew or implement a new model. One model should be available for at least five years. This seems impossible nowadays."

What is our primary use case?

Cisco Routers have the native translation that we need for a couple of extra networks. They also provide firewall protection for our system.

What is most valuable?

Cisco Routers are quite robust. They don't malfunction, and we've had no complaints so far.

What needs improvement?

I would like it if Cisco Routers had a longer lifecycle. That's what we need. We don't want to renew or implement a new model. One model should be available for at least five years. This seems impossible nowadays.

For how long have I used the solution?

I think we first installed the Enterprise Routers about three years ago, but now they're reaching the end of their lifecycle, so we'll likely switch.

What do I think about the stability of the solution?

Cisco Routers are a stable solution.

What do I think about the scalability of the solution?

Cisco Routers are scalable enough for our needs. We only have a couple of networks we need to connect and 200 customers.

How are customer service and support?

So far I haven't had any issues. Support provides us with all the latest patches and updates. 

How was the initial setup?

We prepare everything here in the factory and the site where our systems are. Then we set up a new IP address when needed. The time required for deployment depends on the person and site. Typically, if it's a competent person, it's a half-hour job with verification and testing.

What's my experience with pricing, setup cost, and licensing?

Cisco Routers are quite affordable. The price is not the problem. It's the availability and the lifecycle. 

Which other solutions did I evaluate?

I'm currently looking at Netgear for a replacement solution and some other candidates. We will evaluate and verify.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer:
PeerSpot user
RF Planning Manager at Sabafon
Real User
Highly scalabe, always stable, and very flexible
Pros and Cons
  • "The solution is flexible."
  • "Other products are coming to the market that are not as expensive, Cisco should reduce their price to be more comparable."

What is our primary use case?

We use the solution for our DataCom Network and various others.

What is most valuable?

The solution is flexible.

For how long have I used the solution?

I have been using the solution for over ten years.

What do I think about the stability of the solution?

The product is stable.

What do I think about the scalability of the solution?

I have found it to be scalable with our three million users.

What about the implementation team?

We have Cisco agents that do the deployment of the solution and the install can take a maximum of a few days. We have a team of 20 for maintenance. 

What's my experience with pricing, setup cost, and licensing?

I have found the price to be expensive for the solution. Other products are coming to the market that are not as expensive, Cisco should reduce their price to be more comparable.

What other advice do I have?

I would recommend this product to others.

I rate Cisco Enterprise Routers an eight of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Cloud Support Engineer at Tek Experts
Real User
Easy to setup, very durable, and relatively stable
Pros and Cons
  • "They offer a variety of very good features."
  • "The pricing of the solution needs improvement."

What is our primary use case?

Our client primarily uses the solution for a Computer Base Test Center.

What is most valuable?

The durability of the solution is excellent.

They offer a variety of very good features.

What needs improvement?

The pricing of the solution needs improvement.

For how long have I used the solution?

I've been using the solution for three years.

What do I think about the stability of the solution?

The solution is usually stable. It could be based on design, but on a particular router that I received, I noticed it started overheating at one point, so it kept shutting down. This may be because of where I purchased the router, however.

How was the initial setup?

The initial setup of the solution is quite easy if you are a technical person. If you are not a technical person it can take a while. A technical person should be able to deploy it in 25-45 minutes.

What other advice do I have?

We use the enterprise version of the solution. I deploy it for our clients.

I'd rate the solution nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Specialkonsulent at a government with 201-500 employees
Real User
Good performance and the DNA is expected to improve security
Pros and Cons
  • "We achieve good performance in our data center."
  • "We would like to see the security improved."

What is our primary use case?

We use these routers in our data centers, in several places.

What is most valuable?

The most valuable feature is the Cisco DNA (Digital Network Architecture).

We achieve good performance in our data center. We are connected to the other locations via remote lines and the capacity is lower than what is supported by the equipment. Clearly, the equipment is good.

What needs improvement?

We would like to see the security improved.

For how long have I used the solution?

I have been using this solution for about fifteen years.

What do I think about the stability of the solution?

To this point, this has been a stable solution.

What do I think about the scalability of the solution?

The scalability has been ok until now.

How are customer service and technical support?

We work with a consultant firm for our technical support.

Which solution did I use previously and why did I switch?

We have always used Cisco equipment. Cisco is known worldwide by everyone and most people know what they stand for.

How was the initial setup?

The complexity of the solution depends on what you are going to implement.

Just routing the internet into our location is simple and straightforward. It's always through the MPLS, which means that we don't need to be aware of things other than configuring the firewall.

The setup can be quite difficult, but that's the way Cisco likes to do it. That's why we need to hire extra people from the outside to come and help.

We are still in the process of deploying this solution.

What about the implementation team?

We are using consultants to assist us with our deployment and they are very qualified to do this setup.

What other advice do I have?

The Cisco name guarantees that it is a good product and it meets most of the demands.

We expect that Cisco DNA will solve the problems that we had in terms of security. It was quite difficult before, with the 802.1X. Now, it is more flexible.

I would rate this solution an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
SYLLA YOUSSOUF - PeerSpot reviewer
Responsable technique at Smart Techies
Real User
A good site to site connection solution, that is suitable for all sizes of business but comes with a high price point
Pros and Cons
  • "We like that this solution is suitable for all organization sizes and levels."
  • "We would like to see an improvement in the price of this solution. It is currently more expensive than other comparable products on the market."

What is our primary use case?

We use this solution for secure, site to site data interconnection.

What is most valuable?

We like that this solution is suitable for all organization sizes and levels.

What needs improvement?

We would like to see an improvement in the price of this solution. It is currently more expensive than other comparable products on the market.

For how long have I used the solution?

We have been using this solution for three years now.

What do I think about the stability of the solution?

We have found this to be a stable solution when using it.

How was the initial setup?

The initial setup for this solution is easy, and only takes two to three hours for a basic implementation.

What other advice do I have?

We would rate this solution an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
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