The primary use for this solution is to connect branch networks to the head office.
Manager - Enterprise Networking Solutions at a tech services company with 201-500 employees
Easy to configure with a low failure rate
Pros and Cons
- "The most valuable feature is the ease of configuration."
- "Cisco could improve by reducing the delays in receiving physical devices."
What is our primary use case?
What is most valuable?
The most valuable feature is the ease of configuration.
What needs improvement?
Cisco could improve by reducing the delays in receiving physical devices.
For how long have I used the solution?
I've been working with Cisco Enterprise Routers for three to four years.
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Cisco Enterprise Routers
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What do I think about the stability of the solution?
This is a stable solution.
What do I think about the scalability of the solution?
This solution is scalable as we can fulfill our requirements by adding modules.
How are customer service and support?
Cisco's technical support is very good.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup was straightforward and took between three to four weeks.
What was our ROI?
We get a good ROI from this solution because the failure rate is very low, which means customers are happy with the lack of maintenance required.
What's my experience with pricing, setup cost, and licensing?
The cost of this solution is very low compared to other products.
What other advice do I have?
I would give Cisco Enterprise Routers a rating of ten out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Executive at FFC
A stable enterprise routing solution with good support
Pros and Cons
- "I like that Cisco Enterprise Routers is a stable solution. Their technical support is also really good."
- "It would be better if Cisco Enterprise Routers were more secure."
What is our primary use case?
I use Cisco Enterprise Routers for connectivity. I have five branch sites and a headquarters. We use these routers for connectivity between the branch sites and the headquarters where I'm using SAP.
What is most valuable?
I like that Cisco Enterprise Routers is a stable solution. Their technical support is also really good.
What needs improvement?
It would be better if Cisco Enterprise Routers were more secure.
For how long have I used the solution?
I've been using Cisco Enterprise Routers for about 11 years.
What do I think about the stability of the solution?
Cisco Enterprise Routers is a stable solution. They are stable enough, and they have been serving us well for the past ten years. We haven't found any issues with them.
What do I think about the scalability of the solution?
Cisco Enterprise Routers is scalable, but their legacy routers aren't that scalable. However, they have been serving us pretty well over the years. We have about 4,000 users at the moment.
How are customer service and technical support?
Cisco's tech support has been really good.
How was the initial setup?
The initial setup is straightforward, and it's easy to install. It takes less than an hour to implement this solution. We have a technical team with about 20 people maintaining this solution.
What about the implementation team?
We implemented this solution by ourselves.
Which other solutions did I evaluate?
I only evaluated Fortinet. There's tough competition between Fortinet and Cisco, but we opted for Cisco.
What other advice do I have?
I would probably recommend this solution to new users.
On a scale from one to ten, I would give Cisco Enterprise Routers an eight.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Cisco Enterprise Routers
January 2025
Learn what your peers think about Cisco Enterprise Routers. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
831,265 professionals have used our research since 2012.
Cyber Security Consultant at Ukroboronprom
A stable component that we trust as part of our critical infrastructure
Pros and Cons
- "These routers are stable and I don't know of any problems with them."
- "I think that it would be better if they can create menus and instructions in the Ukrainian language."
What is our primary use case?
These routers make up part of our critical network infrastructure.
What needs improvement?
I think that it would be better if they can create menus and instructions in the Ukrainian language.
The dashboards and control system are in need of improvement.
I would like to have functionality added for cybersecurity.
For how long have I used the solution?
I have been working with Cisco Enterprise Routers for approximately 10 years.
What do I think about the stability of the solution?
These routers are stable and I don't know of any problems with them. We plan to continue using them in the future.
What do I think about the scalability of the solution?
This is a scalable product that makes up part of our infrastructure, which services approximately 200 people.
How are customer service and technical support?
We have asked the local Cisco representatives to help us when we have needed support.
Which solution did I use previously and why did I switch?
We use some products from Cisco's competitors.
What about the implementation team?
We have about 10 engineers in our in-house team who take care of deployment and maintenance.
What other advice do I have?
I think that Cisco is the best product and I recommend it.
I would rate this solution an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Manager at Beximco
Easy to configure and manage, and there is a training center in each city
Pros and Cons
- "The most valuable features are that it is easy to use, it is easy to configure, and manage."
- "In Bangladesh, we do not have any expert-level support. We are having many issues implementing the DNS system."
What is our primary use case?
We are mainly using this solution for networking and as a firewall.
What is most valuable?
The most valuable features are that it is easy to use, it is easy to configure, and manage.
There is a training center in each city.
Cisco is a long-lasting product.
What needs improvement?
The DNS system, which is very important, has not yet been implemented. All new Cisco switches are Power over Ethernet (PoE) switches that are DNL supported.
The price could be improved.
In Bangladesh, we do not have any expert-level support. We are having many issues implementing the DNS system.
For how long have I used the solution?
We have been using the Cisco Switch, Router, and Firewall for 20 years.
What do I think about the scalability of the solution?
Cisco Routers are scalable. We have approximately 1500 users in our company. Four are engineers that perform maintenance.
How are customer service and technical support?
We have a Cisco office here, but no technical person on site. There is only a pre-sales person. It is part of our Cisco bundle to have a technical person on-site, but we able to speak with him.
What's my experience with pricing, setup cost, and licensing?
Cisco Enterprise Routers are expensive.
What other advice do I have?
Our company has been assigned networking for Cisco, we can't use any other products.
I would recommend the Cisco Enterprise Routers. It's an effective device.
I would rate this product a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Secure, reliable, easy to use, and it has good support
Pros and Cons
- "The most valuable features are that it is more secure and easy to operate."
- "Some of the features could be more secure."
What is our primary use case?
I am working in a cloud company with multiple clients, who are purchasing multiple could services, servers, and small networks. We deploy a Cisco firewall and a virtual firewall.
What is most valuable?
The most valuable features are that it is more secure and easy to operate.
It handles several requests well. Overall it is very good and there are not many available in the market.
Accountability, reliability, and support are very good.
What needs improvement?
Some of the features could be more secure. For example, firewall features could have better security. There are some routers that come with this feature. It can be implemented with ACL, but there is only one destination source with IP based filtering.
If it is possible then it would be content-based. It is available in the new routers. If we were to purchase the new Data Centre Series router, it would include this feature.
For how long have I used the solution?
I have been using this solution for approximately three years.
I have experience with both the 3900 series and the 1000 series.
What do I think about the stability of the solution?
It's a stable solution.
What do I think about the scalability of the solution?
This is a scalable product.
How are customer service and technical support?
Technical support is good, and the documentation is also good. When we create and submit a ticket, the issue gets resolved.
You can easily find the documentation on the support portal. Also, there are multiple documents available on the internet.
How was the initial setup?
It is easy to deploy and takes 30 to 40 minutes, depending on the configuration you want to upload and the type of security.
What's my experience with pricing, setup cost, and licensing?
The price is reasonable.
What other advice do I have?
Overall, it's a really good product. Anyone who decides to use a light product in the market that is not reliable, the security would be risky.
Cisco enterprise routers are more secure and easy to operate.
I would rate this solution a nine out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
CEO at Reynolds Global Solutions
The VPN is the most valuable feature of this solution and it has good connectivity
Pros and Cons
- "The VPN is the most valuable feature of this solution. The basic clients who don't use the VPN use it mostly for connectivity."
- "The pricing could be improved."
What is our primary use case?
We use the on-prem deployment model. Our primary use case is for connection to the internet. For example, it's my connector to the point then the user internally browses. It's my router and a switch, just for small business clients. We use it to connect to the internet.
What is most valuable?
The VPN is the most valuable feature of this solution. The basic clients who don't use the VPN use it mostly for connectivity.
I've never had a client come to me with a problem with this solution.
What needs improvement?
The pricing could be improved.
For how long have I used the solution?
I have been using this solution for around three years.
What do I think about the stability of the solution?
It is stable.
What do I think about the scalability of the solution?
It is scalable. If we are adding a network and then a branch, that is just with a press of a button but increasing internally isn't so easy. Physical scalability is easier. For example, I have a client who has funding from Nairobi then to Mombasa and they want a branch office.
In terms of the users, I have ten plants that are using this.
How are customer service and technical support?
With Cisco, they will help you with the solution if you don't know how to do something.
How was the initial setup?
The initial setup is straightforward. The one interface that I use for one command center and the LAN are simple to set up.
What about the implementation team?
I set it up myself. I'm working on getting a partnership with Cisco.
What other advice do I have?
I would rate it a nine out of ten. Nothing is perfect and Cisco is always developing and improving the product.
I would recommend it. I sell the product and I would recommend this one as an internet solution. I get everything I need from this solution.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Technology Consultant- Networking Services at STS
Great for branch connectivity to customers and is a solid solution
Pros and Cons
- "It is easy to use and is very solid."
- "The solution could be priced better."
What is our primary use case?
We use this solution primarily for branch connectivity for our customers.
What is most valuable?
It is easy to use and is very solid.
What needs improvement?
The solution could be priced better because sometimes it is expensive.
For how long have I used the solution?
We have been using this solution for 18 years and we currently use version 16.6.
What do I think about the stability of the solution?
The product is very stable.
What do I think about the scalability of the solution?
The product is very scalable.
How are customer service and support?
Our experience with customer service and support has been very good.
How was the initial setup?
The initial setup was straightforward and was completed in one day.
What's my experience with pricing, setup cost, and licensing?
We recommend using smart licensing with this product because of the positive experience we have had with it.
What other advice do I have?
I rate this solution a ten out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Network telecommunications administrator at Comtel Technologies
Good tech support for a stable and well-priced solution
Pros and Cons
- "I am pleased with the technical support."
- "The installation process should be simplified, since it is quite complex in a new version."
What is our primary use case?
We use IOS XE version 17.
What is most valuable?
I like the price of the solution and the ability to take advantage of it as fast as we want.
What needs improvement?
Sometimes, it can take a while to get used to a new version or additions which are made and this involves us going to the note and doing a lot of reading. There are many changes of which we are not aware. The technology should be addressed, the new protocols that are incorporated in a new version. A new way for registering the equipment might be needed. It can be hard for us to deploy a new version, as we lack the knowledge for its use.
The installation process should be simplified, since it is quite complex in a new version.
There are simply too many changes taking place. While we are still in the process of learning how to use a new version, another is sent.
French language capabilities should be added. It is hard for us to adequately express ourselves in English.
For how long have I used the solution?
I have been using Cisco Enterprise Routers for more than five years.
What do I think about the stability of the solution?
The solution is quite stable, no bugs or glitches. Based on my experience, I can confirm that this is true of the new version.
How are customer service and support?
I am pleased with the technical support. In my experience with the TAC team, which provides us with technical assistance, I have found it to be very useful. The moment an issue arises, we open a ticket and receive the help we need.
How was the initial setup?
The installation process should be simplified, since it is quite complex in a new version.
There are two many changes taking place. While we are still in the process of learning how to use a new version, another is sent. It can be hard for us to deploy a new version, as we lack the knowledge for its use.
What's my experience with pricing, setup cost, and licensing?
I like the price of the solution.
What other advice do I have?
We act as the integrators of the solution.
I would certainly recommend the solution to others.
I rate Cisco Enterprise Routers as an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Intergator
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Updated: January 2025
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