We primarily use the solution for connectivity and routing. It offers secure panel access.
Lead Infrastructure Engineer at a educational organization with 1,001-5,000 employees
Reliable and easy to set up with helpful support
Pros and Cons
- "The product can scale."
- "The solution is expensive."
What is our primary use case?
How has it helped my organization?
Enterprise routers help us to build a secure panel between our data center going to our other remote sites. It also helps with routing and is the main point of entry for our infrastructure.
What is most valuable?
The routing features are quite useful.
It is a stable solution.
The product can scale.
It's easy to set up.
Technical support ie very helpful.
What needs improvement?
We haven't really had any issues. They have recently upgraded the technology and have recently improved many things. Most of what we needed they recently updated. We aren't missing any features.
The solution is expensive.
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For how long have I used the solution?
I've been using the solution for ten years.
What do I think about the stability of the solution?
The stability is excellent. I would rate it nine out of ten. There are no bugs or glitches. It is reliable. It doesn't crash or freeze.
What do I think about the scalability of the solution?
The scalability is good. I would rate it around eight out of ten.
We have ten people who use it directly right now.
How are customer service and support?
Technical support has been quite good, and we are quite satisfied with the level of support on offer.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We previously used Juniper and Extreme routers. Since I am mostly exposed to Cisco products, I do find Juniper routers to be a bit difficult to manage.
How was the initial setup?
The solution offers a pretty simple implementation. For the basic setup, it's really easy. The complexity comes to them when it comes to deploying the routing for the whole solution based on the company's requirements.
It usually requires four people to deploy and maintain the solution. That said, it depends on the data center and the size of the environment.
What was our ROI?
We have witnessed an ROI while using the product.
What's my experience with pricing, setup cost, and licensing?
I'd rate the solution two out of ten in terms of affordability. It's an expensive product.
What other advice do I have?
We're using version 15 or thereabouts. We updated it less than a year ago.
Depending on the budget, I'd advise new users to go with Cisco.
I'd rate the solution nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Architect at a consumer goods company with 10,001+ employees
Scalable, robust, and helpful support
Pros and Cons
- "The most valuable feature of Cisco Enterprise Routers is that they are robust and resilient."
- "The overall price of Cisco Enterprise Routers should be reduced, it is expensive."
What is our primary use case?
We use Cisco Enterprise Routers or WAN connectivity and switching in multiple areas, such as data centers and branch offices.
What is most valuable?
The most valuable feature of Cisco Enterprise Routers is that they are robust and resilient.
What needs improvement?
The overall price of Cisco Enterprise Routers should be reduced, it is expensive.
For how long have I used the solution?
I have been using Cisco Enterprise Routers for approximately 10 years.
What do I think about the stability of the solution?
Cisco Enterprise Routers are stable.
What do I think about the scalability of the solution?
The scalability of Cisco Enterprise Routers is good.
We have approximately 250,000 users using this solution in my organization. We have an additional 10,000-20,000 contractors and a couple of partners who use the solution.
How are customer service and support?
The support from Cisco Enterprise Routers is good.
How was the initial setup?
Cisco Enterprise Routers has a simple implementation. The timeframe it tale for the implementation depends on the solution we are deploying. It varies up to ten hours. We use Cisco's wireless, routers, switches, and a few firewalls.
What about the implementation team?
We used an integrator to do the implementation.
We have approximately 20 engineers that do the deployment and maintenance.
What's my experience with pricing, setup cost, and licensing?
The license of Cisco Enterprise Routers is too expensive compared to other solutions. As we try to increase the bandwidth, it gets even more expensive. There is an annual license needed to use the solution.
What other advice do I have?
I would recommend Cisco Enterprise Routers to others who need an enterprise solution.
I rate Cisco Enterprise Routers an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Cisco Enterprise Routers
January 2026
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Network Architect at a comms service provider with 5,001-10,000 employees
High availability, reliable, and has good technical support
Pros and Cons
- "They are the most stable, have the highest availability, and are the most reliable on the market."
- "The price could be lowered."
What is our primary use case?
I use Cisco Routers in a variety of technologies, including TLS, BGP, OSPF, EIGRP, VRF policy-based routing, and VPN in some routers.
What is most valuable?
They are the most stable, have the highest availability, and are the most reliable on the market.
What needs improvement?
The price could be lowered.
For how long have I used the solution?
I have been using Cisco Enterprise Routers for ten years.
We are not using the most recent version, but it is not the oldest.
What do I think about the stability of the solution?
Cisco Enterprise Routers is very stable.
What do I think about the scalability of the solution?
Cisco Enterprise Routers is a scalable product.
We have more than 500 users in our company. We have a team of 50 IT technicians in our company and 5,000 employees that are distributed in approximately 70 locations in the country. Each location has Cisco Enterprise Routers on its premises.
How are customer service and support?
We are pleased with Cisco's technical support.
Which solution did I use previously and why did I switch?
I use many of the Enterprise Routers. I use now Cisco Routers 4420, 4431, 4450. I use IOS, IOS XE.
How was the initial setup?
I have deployed many routers. All of our technologies have been applied to the routers.
What's my experience with pricing, setup cost, and licensing?
We don't need a license if we use IOS for basic, IT-related tasks. However, if we want to use a security feature, advanced IT features, video conferencing, voice conferencing, or UT, we must purchase a license for each of these features.
Cisco Enterprise Routers are not the cheapest routers on the market, they are expensive.
What other advice do I have?
I would recommend this solution other others who are considering it.
I would rate Cisco Enterprise Routers an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
CEO with 1,001-5,000 employees
Beneficial proprietor routing protocol, highly reliable, and helpful support
Pros and Cons
- "The main reason for using Cisco Routers is for the proprietor routing protocol that it has."
- "The security could improve for Cisco Enterprise Routers. I understand there's a security appliance that is separate, but in terms of the router, there can be improvements made to prevent unwanted users from accessing the router or trying to manipulate the traffic that is passing through it."
What is our primary use case?
We are using Metro circuits to connect branches on the different bins and I use Cisco Enterprise Routers to route the traffic.
What is most valuable?
The main reason for using Cisco Routers is for the proprietor routing protocol that it has.
What needs improvement?
The security could improve for Cisco Enterprise Routers. I understand there's a security appliance that is separate, but in terms of the router, there can be improvements made to prevent unwanted users from accessing the router or trying to manipulate the traffic that is passing through it.
For how long have I used the solution?
I have been using Cisco Enterprise Routers for approximately 10 years.
What do I think about the stability of the solution?
Cisco Enterprise Routers is a stable solution.
What do I think about the scalability of the solution?
We have not had a problem with the stability of Cisco Enterprise Routers.
How are customer service and support?
I would rate the technical support of Cisco Enterprise Routers an eight out of ten.
Having to do system troubleshooting and assisting takes time out from the operation of the business. From an operational or technical standpoint, we who install or implement the devices need to be hands-on. Especially when it's a physical problem, not necessarily programming or configuration. There are times when you have issues with a module or it's not operating the way it's supposed to operate and you don't know if it's a manufacturer cause. Trying to troubleshoot these issues should be easier.
Okay. Right. And what advice would you give to other people who want to implement Cisco Enterprise Routers?
How was the initial setup?
I am a trained Cisco engineer, the implementation was not that complicated.
What other advice do I have?
Based on my experience with other routers, Cisco has proven to be reliable. And from the routing aspect of things, it is really the product of choice for most of my customers. Whenever they want to implement any networking, most of them will request Cisco products.
I rate Cisco Enterprise Routers a nine out of ten.
Comparing the 3900 to the 3800 routers, the class of routers has improved over the 3800. Most of the modules are gigabit ports and you can receive 10 gig ports with them, compared to the older version where it's a 100 megabit port.
Based on how the industry is going, where most connections are way over 100 megabits. If you're receiving an internet connection from a business customer, it's going to be more than 100 megabits, and sometimes 250 megs, or even 500 megabits. To have a router that is 100 megabits defeats the purpose of having a faster internet connection. The 3900 Series really solved that problem, where there are gigabit ports. If you want to aggregate ports to receive, for example, 10 gigabits or more, you can always do that by putting in a module SSP port. It has improved a lot.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer.
Network Admin at a retailer with 1,001-5,000 employees
A solution for networking with easy setup and CLI
Pros and Cons
- "The valuable feature is CLI."
What is most valuable?
The valuable feature is CLI.
What needs improvement?
For deployment, you need a tech-savvy individual with extensive CLI experience. Occasional troubleshooting may require remote access, which could pose a minor challenge. The centralized management system simplifies patching, deployment, and configuration tasks, making it easier for tech-savvy personnel to support and maintain the equipment.
For how long have I used the solution?
I have been using Cisco Enterprise Routers for two or three years.
What do I think about the stability of the solution?
They are stable. We don't have constraints in terms of deployment.
I rate the solution’s stability a nine out of ten.
What do I think about the scalability of the solution?
We have a team of ten with the main configuration.
I rate the solution’s scalability an eight out of ten.
How are customer service and support?
We need assistance regarding the GUI feature.
How was the initial setup?
The initial setup takes around 30 to one hour, depending on the configuration and the person’s technical ability.
I rate the initial setup a five out of ten, where one is difficult and ten is easy.
What's my experience with pricing, setup cost, and licensing?
I rate the product’s pricing a seven out of ten, where one is cheap and ten is expensive.
What other advice do I have?
One person is enough for the deployment, depending on the nation and the quantity configured. We don't have a centralized model through which you can deploy configuration.
I would recommend it for security.
Overall, I rate the solution an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Security Engineer at a tech services company with 201-500 employees
A scalable solution with great DNS features
Pros and Cons
- "Cisco provides most of the needed features in all the routers."
- "Cisco is not granular if we compare it to Juniper."
What is our primary use case?
It is used for small to medium businesses. Nowadays, there are so many other routers with different operating systems, XR, and DSR that are available for service providers in other data centers.
What is most valuable?
The DNS features are different in the ASR series. Apart from that, Cisco provides most of the needed features in all the routers, except the live local license.
What needs improvement?
In my opinion, Cisco is not granular if we compare it to Juniper. In terms of the access lists and some other parts like if we delete one ACL, most of the parties are gone on the Cisco side. But in Juniper, I can delete fifty access lists.
All the rules and policies are also granular and are based on the UNIX operating system or Linux operating system. Cisco needs to consider those in the market because Juniper is doing well. Some granular functions are required because they have all of the routing protocols with almost all the features.
For how long have I used the solution?
I have been using Cisco Enterprise Routers for 10-12 years, since the company launched the Cisco 1841 router.
What do I think about the stability of the solution?
It is a stable solution.
What do I think about the scalability of the solution?
There are no issues with scalability. I rate the scalability a nine out of ten.
How are customer service and support?
I have never contacted customer service apart from once or twice. But it was not regarding the router’s features rather there were some issues in FPD.
How was the initial setup?
The initial setup is straightforward. Most of the people can understand and do it on their own. As far as the management platform is considered, hybrid solutions are being used by large enterprises. Some other enterprises use Meraki-based solutions as well, and some of them use the on-prem solution.
What about the implementation team?
I implemented it myself.
What's my experience with pricing, setup cost, and licensing?
It is quite costly for the same feature as compared to Huawei and Juniper. I rate the pricing an eight out of ten.
What other advice do I have?
I rate the solution a nine out of ten. I recommend Cisco.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
IT network engineer
Has good capabilities and provides good performance
Pros and Cons
- "Provides good capabilities and performance."
- "It's an expensive product."
What is our primary use case?
This product gives us connection to providers in the international network. We are customers of Cisco.
What is most valuable?
In general, I like Cisco products. I've had a lot of training on their solutions. This product has good capabilities and provides good performance.
What needs improvement?
For our company and for our customers, this solution is very expensive.
For how long have I used the solution?
I've been using this product for several years.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
The solution is scalable.
How are customer service and support?
Our license doesn't include technical support and it's not essential for us. We use the documentation that Cisco provides.
How was the initial setup?
The initial setup is not too complex and we have around 20,000 end users. We have engineers and IT technicians who are able to provide us with maintenance services.
What's my experience with pricing, setup cost, and licensing?
Licensing costs are expensive for us.
What other advice do I have?
I rate this solution eight out of 10.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Senior Network Engineer at a legal firm with 201-500 employees
Is complete in terms of features and is flexible
Pros and Cons
- "The most valuable feature is the flexibility of the devices. Also, from a feature perspective, Cisco Enterprise Routers are complete."
- "The licensing structure is very convoluted, and the cost of the licenses includes a whole bunch of stuff that you'll never use."
What is our primary use case?
I use this solution for edge connectivity. It provides connectivity between our offices and the cloud.
What is most valuable?
The most valuable feature is the flexibility of the devices. Also, from a feature perspective, Cisco Enterprise Routers are complete.
What needs improvement?
The licensing structure is very convoluted, and the cost of the licenses includes a whole bunch of stuff that you'll never use.
For how long have I used the solution?
I've been using Cisco Enterprise Routers for 10 years.
What other advice do I have?
Overall, I would rate Cisco Enterprise Routers at nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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