Try our new research platform with insights from 80,000+ expert users
Chief Information Officer at Dashen Bank SC
Real User
An excellent but expensive product that performs well regardless of traffic volume and is better suited to medium to large businesses
Pros and Cons
  • "We appreciate that this solution performs well, regardless of the volume of traffic being fed through it."
  • "The main area for improvement with this product is with the price, which is currently very high compared to the rest of the market."

What is our primary use case?

We use this solution for communication between banking branches, and connecting those branches to Head Office.

What is most valuable?

We appreciate that this solution performs well, regardless of the volume of traffic being fed through it.

What needs improvement?

The main area for improvement with this product is with the price, which is currently very high compared to the rest of the market.

For how long have I used the solution?

We have been working with this solution for more than 20 years.

Buyer's Guide
Cisco Enterprise Routers
September 2025
Learn what your peers think about Cisco Enterprise Routers. Get advice and tips from experienced pros sharing their opinions. Updated: September 2025.
867,676 professionals have used our research since 2012.

What do I think about the stability of the solution?

This is a very stable solution.

What do I think about the scalability of the solution?

We have found this to be a scalable solution.

How are customer service and support?

The technical support for this solution is very good.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup for this product is very easy, once some training has taken place.

What about the implementation team?

We implemented this solution using our in-house team.

What's my experience with pricing, setup cost, and licensing?

There is a router-only, perpetual license available for this product, but additional features will mean additional charges.

What other advice do I have?

We recommend this solution for medium to large organizations, as it requires a large financial commitment to work at its best.

We would also advise organizations to be very clear on their requirements. This way they are not paying for features that this product provides, but that they won't use.

I would rate this solution an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Sumanth Myneni - PeerSpot reviewer
Architect at PepsiCo
Real User
Top 10
Scalable, robust, and helpful support
Pros and Cons
  • "The most valuable feature of Cisco Enterprise Routers is that they are robust and resilient."
  • "The overall price of Cisco Enterprise Routers should be reduced, it is expensive."

What is our primary use case?

We use Cisco Enterprise Routers or WAN connectivity and switching in multiple areas, such as data centers and branch offices.

What is most valuable?

The most valuable feature of Cisco Enterprise Routers is that they are robust and resilient. 

What needs improvement?

The overall price of Cisco Enterprise Routers should be reduced, it is expensive.

For how long have I used the solution?

I have been using Cisco Enterprise Routers for approximately 10 years.

What do I think about the stability of the solution?

Cisco Enterprise Routers are stable.

What do I think about the scalability of the solution?

The scalability of Cisco Enterprise Routers is good.

We have approximately 250,000 users using this solution in my organization. We have an additional 10,000-20,000 contractors and a couple of partners who use the solution.

How are customer service and support?

The support from Cisco Enterprise Routers is good.

How was the initial setup?

Cisco Enterprise Routers has a simple implementation. The timeframe it tale for the implementation depends on the solution we are deploying. It varies up to ten hours. We use Cisco's wireless, routers, switches, and a few firewalls.

What about the implementation team?

We used an integrator to do the implementation.

We have approximately 20 engineers that do the deployment and maintenance.

What's my experience with pricing, setup cost, and licensing?

The license of Cisco Enterprise Routers is too expensive compared to other solutions. As we try to increase the bandwidth, it gets even more expensive. There is an annual license needed to use the solution.

What other advice do I have?

I would recommend Cisco Enterprise Routers to others who need an enterprise solution.

I rate Cisco Enterprise Routers an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Cisco Enterprise Routers
September 2025
Learn what your peers think about Cisco Enterprise Routers. Get advice and tips from experienced pros sharing their opinions. Updated: September 2025.
867,676 professionals have used our research since 2012.
SameerBali - PeerSpot reviewer
Network Architect at Syriatel Mobile Telecom
Real User
Top 5
High availability, reliable, and has good technical support
Pros and Cons
  • "They are the most stable, have the highest availability, and are the most reliable on the market."
  • "The price could be lowered."

What is our primary use case?

I use Cisco Routers in a variety of technologies, including TLS, BGP, OSPF, EIGRP, VRF policy-based routing, and VPN in some routers.

What is most valuable?

They are the most stable, have the highest availability, and are the most reliable on the market.

What needs improvement?

The price could be lowered.

For how long have I used the solution?

I have been using Cisco Enterprise Routers for ten years.

We are not using the most recent version, but it is not the oldest.

What do I think about the stability of the solution?

Cisco Enterprise Routers is very stable.

What do I think about the scalability of the solution?

Cisco Enterprise Routers is a scalable product.

We have more than 500 users in our company. We have a team of 50 IT technicians in our company and 5,000 employees that are distributed in approximately 70 locations in the country. Each location has Cisco Enterprise Routers on its premises.

How are customer service and support?

We are pleased with Cisco's technical support.

Which solution did I use previously and why did I switch?

I use many of the Enterprise Routers. I use now Cisco Routers 4420, 4431, 4450. I use IOS, IOS XE.

How was the initial setup?

I have deployed many routers. All of our technologies have been applied to the routers.

What's my experience with pricing, setup cost, and licensing?

We don't need a license if we use IOS for basic, IT-related tasks. However, if we want to use a security feature, advanced IT features, video conferencing, voice conferencing, or UT, we must purchase a license for each of these features.

Cisco Enterprise Routers are not the cheapest routers on the market, they are expensive.

What other advice do I have?

I would recommend this solution other others who are considering it.

I would rate Cisco Enterprise Routers an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Handell Watson - PeerSpot reviewer
CEO at Watronix Information Technology Ltd
Reseller
Beneficial proprietor routing protocol, highly reliable, and helpful support
Pros and Cons
  • "The main reason for using Cisco Routers is for the proprietor routing protocol that it has."
  • "The security could improve for Cisco Enterprise Routers. I understand there's a security appliance that is separate, but in terms of the router, there can be improvements made to prevent unwanted users from accessing the router or trying to manipulate the traffic that is passing through it."

What is our primary use case?

We are using Metro circuits to connect branches on the different bins and I use Cisco Enterprise Routers to route the traffic.

What is most valuable?

The main reason for using Cisco Routers is for the proprietor routing protocol that it has.

What needs improvement?

The security could improve for Cisco Enterprise Routers. I understand there's a security appliance that is separate, but in terms of the router, there can be improvements made to prevent unwanted users from accessing the router or trying to manipulate the traffic that is passing through it.

For how long have I used the solution?

I have been using Cisco Enterprise Routers for approximately 10 years.

What do I think about the stability of the solution?

Cisco Enterprise Routers is a stable solution.

What do I think about the scalability of the solution?

We have not had a problem with the stability of Cisco Enterprise Routers.

How are customer service and support?

I would rate the technical support of Cisco Enterprise Routers an eight out of ten.

Having to do system troubleshooting and assisting takes time out from the operation of the business. From an operational or technical standpoint, we who install or implement the devices need to be hands-on. Especially when it's a physical problem, not necessarily programming or configuration. There are times when you have issues with a module or it's not operating the way it's supposed to operate and you don't know if it's a manufacturer cause. Trying to troubleshoot these issues should be easier.

Okay. Right. And what advice would you give to other people who want to implement Cisco Enterprise Routers?

How was the initial setup?

I am a trained Cisco engineer, the implementation was not that complicated.

What other advice do I have?

Based on my experience with other routers, Cisco has proven to be reliable. And from the routing aspect of things, it is really the product of choice for most of my customers. Whenever they want to implement any networking, most of them will request Cisco products.

I rate Cisco Enterprise Routers a nine out of ten.

Comparing the 3900 to the 3800 routers, the class of routers has improved over the 3800. Most of the modules are gigabit ports and you can receive 10 gig ports with them, compared to the older version where it's a 100 megabit port. 

Based on how the industry is going, where most connections are way over 100 megabits. If you're receiving an internet connection from a business customer, it's going to be more than 100 megabits, and sometimes 250 megs, or even 500 megabits. To have a router that is 100 megabits defeats the purpose of having a faster internet connection. The 3900 Series really solved that problem, where there are gigabit ports. If you want to aggregate ports to receive, for example, 10 gigabits or more, you can always do that by putting in a module SSP port. It has improved a lot.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1664805 - PeerSpot reviewer
Information Technology Network Manager at a manufacturing company with 10,001+ employees
Real User
Good tech support and easy to install
Pros and Cons
  • "The solution is easy to install."
  • "The solution could be more stable and secure."

What is our primary use case?

We use routers for communicating between different networks.

What needs improvement?

The solution could be more stable and secure. 

For how long have I used the solution?

We've been using Cisco Enterprise Routers for the past two decades.

What do I think about the stability of the solution?

The solution is quite stable, although it could be more so. 

What do I think about the scalability of the solution?

We have the need to upgrade and plan to do so at the requisite time. 

How are customer service and technical support?

We have had occasion to contact technical support in the case of clarifications, other practices involving new software and firmware upgrades. 

We are very satisfied with the response time. 

How was the initial setup?

The solution is easy to install. It is so easy. It does not present an issue. 

What about the implementation team?

We require six people, working around the clock, for the deployment and maintenance. 

What's my experience with pricing, setup cost, and licensing?

We do not have an issue with the price. 

The license is perpetual and is in-built to the router upon purchase of the device. However, they recently changed the licensing model to one which is subscription-based for periods of three, five or seven years. The licensing fee is okay and matches industry standards, which is the benchmark. 

Which other solutions did I evaluate?

In the past we evaluated Juniper Routers. The sole difference between this solution and that of Cisco Enterprise Routers is that the former has a somewhat more complex operating system, which is not very user-friendly. 

We have not made use of Juniper Routers. 

What other advice do I have?

There are around 9,000 people in our organization and we have approximately 120 routers.

I would recommend Cisco Enterprise Routers to others. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
IT network engineer at CONCEPSYS
Real User
Has good capabilities and provides good performance
Pros and Cons
  • "Provides good capabilities and performance."
  • "It's an expensive product."

What is our primary use case?

This product gives us connection to providers in the international network. We are customers of Cisco. 

What is most valuable?

In general, I like Cisco products. I've had a lot of training on their solutions. This product has good capabilities and provides good performance. 

What needs improvement?

For our company and for our customers, this solution is very expensive. 

For how long have I used the solution?

I've been using this product for several years. 

What do I think about the stability of the solution?

The solution is stable. 

What do I think about the scalability of the solution?

The solution is scalable.

How are customer service and support?

Our license doesn't include technical support and it's not essential for us. We use the documentation that Cisco provides. 

How was the initial setup?

The initial setup is not too complex and we have around 20,000 end users. We have engineers and IT technicians who are able to provide us with maintenance services. 

What's my experience with pricing, setup cost, and licensing?

Licensing costs are expensive for us. 

What other advice do I have?

I rate this solution eight out of 10. 

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Djurre Woudstra - PeerSpot reviewer
Senior Network Engineer at a legal firm with 201-500 employees
Real User
Is complete in terms of features and is flexible
Pros and Cons
  • "The most valuable feature is the flexibility of the devices. Also, from a feature perspective, Cisco Enterprise Routers are complete."
  • "The licensing structure is very convoluted, and the cost of the licenses includes a whole bunch of stuff that you'll never use."

What is our primary use case?

I use this solution for edge connectivity. It provides connectivity between our offices and the cloud.

What is most valuable?

The most valuable feature is the flexibility of the devices. Also, from a feature perspective, Cisco Enterprise Routers are complete.

What needs improvement?

The licensing structure is very convoluted, and the cost of the licenses includes a whole bunch of stuff that you'll never use.

For how long have I used the solution?

I've been using Cisco Enterprise Routers for 10 years.

What other advice do I have?

Overall, I would rate Cisco Enterprise Routers at nine out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Solution System Engineer at a comms service provider with 1-10 employees
Real User
Top-notch security with a simplified process for branching and networking
Pros and Cons
  • "The solution provides the best security available and simplifies the process for branches and networking."
  • "The solution is difficult to implement without a broad knowledge base."

What is our primary use case?

Our company was contracted to change switches and routers for government offices, clinics, police departments, and armed forces. 

The solution was part of a massive upgrade in technology government-wide and we were one of many subcontractors working on the project. 

How has it helped my organization?

Our country is five or ten years behind in technology and generally slow to react. 

Cisco partnering with our government was very important because it motivated us to learn the solution, expand our portfolio, and move technology forward while serving as expert technicians for deployments and maintenance. 

What is most valuable?

The solution provides the best security available and simplifies the process for branches and networking. 

What needs improvement?

The solution is difficult to implement without a broad knowledge base. 

Subnetting for large organizations is complicated because you must understand the company hierarchy before starting to subnet. The process can be difficult so it helps to have experience or rely on other team members for advice. 

For how long have I used the solution?

I have been using the solution for two years. 

What do I think about the stability of the solution?

I do not monitor stability in my position but the solution has a reputation for being top-notch so stability must be good. 

What do I think about the scalability of the solution?

I only handled installations but the solution must be scalable because it was deployed across all government offices. 

How are customer service and support?

Supervisors at our company partnered with technical support to ensure seamless implementations. 

How was the initial setup?

The initial setup is complicated and requires knowledge of the solution. 

We opted to work in teams so we would have more knowledge in the field for implementations. Each site team consisted of 14 technicians and there were more than 1,000 technicians across all sites. 

We first analyzed existing routers and switches to provide supervisors with a list of equipment to be replaced. We then prepared installation and configuration plans to ensure seamless implementations. 

What about the implementation team?

Our company replaced old hardware and worked in partnership with Cisco to configure and implement the solution.

Implementation and maintenance requires two to four technicians. 

What was our ROI?

It helped our company to learn the solution and partner with the government which includes some of the largest organizations in our country. 

Which other solutions did I evaluate?

Cisco has a partnership with our government and provides the main solution in Botswana. 

No other options were evaluated because our government believes that Cisco provides the best security in a comprehensive package that matches desired standards. 

What other advice do I have?

I rate the solution a ten out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. partner
PeerSpot user
Buyer's Guide
Download our free Cisco Enterprise Routers Report and get advice and tips from experienced pros sharing their opinions.
Updated: September 2025
Product Categories
Routers
Buyer's Guide
Download our free Cisco Enterprise Routers Report and get advice and tips from experienced pros sharing their opinions.