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Head of IT Department at Silver Springs Hotel
Real User
An extremely stable and reliable device that performs well
Pros and Cons
  • "The solution is very stable. I have not seen any downtime due to the product freezing or anything like that. It performs well and hasn't required reboots unless it's to troubleshoot with a support service provider needing configuration. It doesn't overheat and it's on 24/7."
  • "If I only have one LAN port in which I want to connect more than one device, I have to buy an add-on card so that I can have two LAN ports. The smaller devices and low-end routers have about four LAN ports. This solution is a high-end device but has only one. It would be preferable if they offered more LAN ports."

What is most valuable?

The solution is very stable. I have not seen any downtime due to the product freezing or anything like that. It performs well and hasn't required reboots unless it's to troubleshoot with a support service provider needing configuration. It doesn't overheat and it's on 24/7. 

What needs improvement?

It would be great if there was a graphical user interface or something to interface with the router.

If I only have one LAN port in which I want to connect more than one device, I have to buy an add-on card so that I can have two LAN ports. The smaller devices and low-end routers have about four LAN ports. This solution is a high-end device but has only one. It would be preferable if they offered more LAN ports.

I don't know whether the solution can be cloud-managed. When I am away from work, it would be great if I could still have access and manage things, check the configuration, etc. Right now, I don't have a way of monitoring things if I am not at my desk.

I need a feature introduced where I can be able to tell if my provider is giving me constant capacity. The solution should be able to alert me to when the capacity fluctuates so I can go back to my provider and tell ask them why they are giving me less capacity than I am paying for.

For how long have I used the solution?

I've been using the solution for more than ten years.

What do I think about the stability of the solution?

The stability of the solution is very, very good. 

There was a time I was experiencing some issues with the low-end Cisco router, the 800 series, but I upgraded to the enterprise option and its performance has been remarkable, I have no complaints whatsoever.

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Cisco Enterprise Routers
December 2024
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What do I think about the scalability of the solution?

We haven't attempted to scale the solution, so I can't really speak to if it's easy or difficult.

How are customer service and support?

I've not engaged with Cisco technical support directly, but the resellers supporting us have been excellent. I prefer to work with the internet service providers because they are the ones who sold the Cisco router to me and they've been supporting me very well and I am happy with their assistance.

Which solution did I use previously and why did I switch?

We didn't really use another solution, at least not on a large scale. We did use some small routers like Linksys for a handful of people. For the purpose of our internet connectivity from the service provider to my company, I wanted to use Cisco.

How was the initial setup?

Deployment took some time. One person came in to terminate cable. Then, the next day, they sent someone to configure the router which took three hours. Some of the settings weren't quite working right, which is why it took that long. 

What about the implementation team?

The initial setup was done by my internet service provider because they did not want anyone to tamper with their configuration. 

What other advice do I have?

We operate a hotel and we have clients who are logging into the WiFi all the time. We need to give them good connectivity. Sometimes we get as many as 500 connections and we know that with Cisco unless the service provider lets us down, the device won't fail. It's a very good product.

I'd recommend the solution. I'd rate it ten out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Merci De Confirmer Senior Vice President at Winxo
Real User
Top 20
Performs well, but the scalability could be improved
Pros and Cons
  • "Cisco Enterprise Routers is reliable and secure."
  • "When compared to PEPLink, Cisco Enterprise Routers are less flexible, and you cannot have more than one user."

What is our primary use case?

Cisco Enterprise Routers are used to connect our headquarters to the other store.

What is most valuable?

Cisco Enterprise Routers is reliable and secure.

What needs improvement?

When compared to PEPLink, Cisco Enterprise Routers are less flexible, and you cannot have more than one user.

The scalability could be improved.

For how long have I used the solution?

I have been working with Cisco Enterprise Routers for 15 years.

I started working with Cisco Enterprise Routers in 2007 or 2008.

What do I think about the stability of the solution?

Cisco Enterprise Routers is a stable solution.

What do I think about the scalability of the solution?

We have approximately 400 users in our organization.

We have a team of 20 to maintain this solution.

How are customer service and support?

We have contacted technical support once or twice. it's rare.

Which solution did I use previously and why did I switch?

We have been customers with SAP since 2004.

We use SAP and ECC6, and we will be migrating to SAP4/Hanne in April.

I am familiar with SAP Business One, but we are not using it.

We also have East Oil, an SAP vertical solution for petroleum businesses.

We do not have any solutions on the cloud. All of our solutions are deployed on the premises.

We also work with another solution for our fueling system called Dover WAN Fusion.

We use Endpoint Security for Windows and Kaspersky.

For our email, we use lotus notes and Image Source.

For our SAP server, along with Oracle Database, we use IX Unix and Linux.

We use PEPLink in the store and Cisco in the headquarters. We've got a hybrid solution, we use two different vendors.

How was the initial setup?

We have a great number of people, a significant number of engineers, in the information system.

As a manager, I don't have the details of what is involved in the setup.

What's my experience with pricing, setup cost, and licensing?

I believe licensing fees are paid once per year.

Which other solutions did I evaluate?

 

What other advice do I have?

I would recommend this solution to others, it's good. We are satisfied.

I would rate Cisco Enterprise Routers a seven out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Cisco Enterprise Routers
December 2024
Learn what your peers think about Cisco Enterprise Routers. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
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CEO at Reynolds Global Solutions
Real User
The VPN is the most valuable feature of this solution and it has good connectivity
Pros and Cons
  • "The VPN is the most valuable feature of this solution. The basic clients who don't use the VPN use it mostly for connectivity."
  • "The pricing could be improved."

What is our primary use case?

We use the on-prem deployment model. Our primary use case is for connection to the internet. For example, it's my connector to the point then the user internally browses. It's my router and a switch, just for small business clients. We use it to connect to the internet. 

What is most valuable?

The VPN is the most valuable feature of this solution. The basic clients who don't use the VPN use it mostly for connectivity. 

I've never had a client come to me with a problem with this solution.

What needs improvement?

The pricing could be improved. 

For how long have I used the solution?

I have been using this solution for around three years.

What do I think about the stability of the solution?

It is stable. 

What do I think about the scalability of the solution?

It is scalable. If we are adding a network and then a branch, that is just with a press of a button but increasing internally isn't so easy. Physical scalability is easier. For example, I have a client who has funding from Nairobi then to Mombasa and they want a branch office.

In terms of the users, I have ten plants that are using this. 

How are customer service and technical support?

With Cisco, they will help you with the solution if you don't know how to do something. 

How was the initial setup?

The initial setup is straightforward. The one interface that I use for one command center and the LAN are simple to set up.

What about the implementation team?

I set it up myself. I'm working on getting a partnership with Cisco.

What other advice do I have?

I would rate it a nine out of ten. Nothing is perfect and Cisco is always developing and improving the product. 

I would recommend it. I sell the product and I would recommend this one as an internet solution. I get everything I need from this solution. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Solution System Engineer at a comms service provider with 1-10 employees
Real User
Top-notch security with a simplified process for branching and networking
Pros and Cons
  • "The solution provides the best security available and simplifies the process for branches and networking."
  • "The solution is difficult to implement without a broad knowledge base."

What is our primary use case?

Our company was contracted to change switches and routers for government offices, clinics, police departments, and armed forces. 

The solution was part of a massive upgrade in technology government-wide and we were one of many subcontractors working on the project. 

How has it helped my organization?

Our country is five or ten years behind in technology and generally slow to react. 

Cisco partnering with our government was very important because it motivated us to learn the solution, expand our portfolio, and move technology forward while serving as expert technicians for deployments and maintenance. 

What is most valuable?

The solution provides the best security available and simplifies the process for branches and networking. 

What needs improvement?

The solution is difficult to implement without a broad knowledge base. 

Subnetting for large organizations is complicated because you must understand the company hierarchy before starting to subnet. The process can be difficult so it helps to have experience or rely on other team members for advice. 

For how long have I used the solution?

I have been using the solution for two years. 

What do I think about the stability of the solution?

I do not monitor stability in my position but the solution has a reputation for being top-notch so stability must be good. 

What do I think about the scalability of the solution?

I only handled installations but the solution must be scalable because it was deployed across all government offices. 

How are customer service and support?

Supervisors at our company partnered with technical support to ensure seamless implementations. 

How was the initial setup?

The initial setup is complicated and requires knowledge of the solution. 

We opted to work in teams so we would have more knowledge in the field for implementations. Each site team consisted of 14 technicians and there were more than 1,000 technicians across all sites. 

We first analyzed existing routers and switches to provide supervisors with a list of equipment to be replaced. We then prepared installation and configuration plans to ensure seamless implementations. 

What about the implementation team?

Our company replaced old hardware and worked in partnership with Cisco to configure and implement the solution.

Implementation and maintenance requires two to four technicians. 

What was our ROI?

It helped our company to learn the solution and partner with the government which includes some of the largest organizations in our country. 

Which other solutions did I evaluate?

Cisco has a partnership with our government and provides the main solution in Botswana. 

No other options were evaluated because our government believes that Cisco provides the best security in a comprehensive package that matches desired standards. 

What other advice do I have?

I rate the solution a ten out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
PeerSpot user
ADEOYEAFOLABI - PeerSpot reviewer
Head of Network And Security at BLUEPRINT BUSINESS TECHNOLOGY
Real User
Top 10
A strong and scalable solution with good Cisco support
Pros and Cons
  • "The solution is strong. Cisco's support cannot be compared to any other solution's support. The tool gives you more bandwidth within your network."
  • "The solution is expensive and difficult to manage."

What is our primary use case?

We use the solution for SD-WAN. 

What is most valuable?

The solution is strong. Cisco's support cannot be compared to any other solution's support. The tool gives you more bandwidth within your network. 

What needs improvement?

The solution is expensive and difficult to manage. 

For how long have I used the solution?

I have been working with the product for eight to ten years. 

What do I think about the scalability of the solution?

The product is easy to scale. We have enterprise customers for the product. 

How was the initial setup?

The product's installation is easy if you have Cisco's support contract. The tool's deployment depends on the enterprise's volume and size. You need at least three engineers to handle the tool's deployment. The solution's maintenance is easy. 

What was our ROI?

There is ROI with the tool's use. 

What's my experience with pricing, setup cost, and licensing?

I would rate the solution's pricing a nine out of ten and it is yearly. 

What other advice do I have?

I would rate the solution a nine out of ten. The product is not advised for small-scale environments. You need to consider the cost before buying the solution. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
PeerSpot user
IT network engineer at CONCEPSYS
Real User
Top 10
Has good capabilities and provides good performance
Pros and Cons
  • "Provides good capabilities and performance."
  • "It's an expensive product."

What is our primary use case?

This product gives us connection to providers in the international network. We are customers of Cisco. 

What is most valuable?

In general, I like Cisco products. I've had a lot of training on their solutions. This product has good capabilities and provides good performance. 

What needs improvement?

For our company and for our customers, this solution is very expensive. 

For how long have I used the solution?

I've been using this product for several years. 

What do I think about the stability of the solution?

The solution is stable. 

What do I think about the scalability of the solution?

The solution is scalable.

How are customer service and support?

Our license doesn't include technical support and it's not essential for us. We use the documentation that Cisco provides. 

How was the initial setup?

The initial setup is not too complex and we have around 20,000 end users. We have engineers and IT technicians who are able to provide us with maintenance services. 

What's my experience with pricing, setup cost, and licensing?

Licensing costs are expensive for us. 

What other advice do I have?

I rate this solution eight out of 10. 

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Sadam Kherisat - PeerSpot reviewer
Technology Consultant- Networking Services at STS
Real User
Great for branch connectivity to customers and is a solid solution
Pros and Cons
  • "It is easy to use and is very solid."
  • "The solution could be priced better."

What is our primary use case?

We use this solution primarily for branch connectivity for our customers.

What is most valuable?

It is easy to use and is very solid.

What needs improvement?

The solution could be priced better because sometimes it is expensive.

For how long have I used the solution?

We have been using this solution for 18 years and we currently use version 16.6.

What do I think about the stability of the solution?

The product is very stable.

What do I think about the scalability of the solution?

The product is very scalable.

How are customer service and support?

Our experience with customer service and support has been very good.

How was the initial setup?

The initial setup was straightforward and was completed in one day.

What's my experience with pricing, setup cost, and licensing?

We recommend using smart licensing with this product because of the positive experience we have had with it.

What other advice do I have?

I rate this solution a ten out of ten. 

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Dhanushka Chaitanya - PeerSpot reviewer
Manager - Enterprise Networking Solutions at a tech services company with 201-500 employees
Real User
Easy to configure with a low failure rate
Pros and Cons
  • "The most valuable feature is the ease of configuration."
  • "Cisco could improve by reducing the delays in receiving physical devices."

What is our primary use case?

The primary use for this solution is to connect branch networks to the head office.

What is most valuable?

The most valuable feature is the ease of configuration. 

What needs improvement?

Cisco could improve by reducing the delays in receiving physical devices.

For how long have I used the solution?

I've been working with Cisco Enterprise Routers for three to four years.

What do I think about the stability of the solution?

This is a stable solution.

What do I think about the scalability of the solution?

This solution is scalable as we can fulfill our requirements by adding modules.

How are customer service and support?

Cisco's technical support is very good.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup was straightforward and took between three to four weeks.

What was our ROI?

We get a good ROI from this solution because the failure rate is very low, which means customers are happy with the lack of maintenance required.

What's my experience with pricing, setup cost, and licensing?

The cost of this solution is very low compared to other products.

What other advice do I have?

I would give Cisco Enterprise Routers a rating of ten out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
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