It's our network device.
General Manager at a energy/utilities company with 10,001+ employees
Plug and play, stable, good support, but it's expensive
Pros and Cons
- "It is a good router that is available with advanced technology."
- "As we are expanding, we require more coverage."
What is our primary use case?
What is most valuable?
It is a good router that is available with advanced technology.
What needs improvement?
We are evaluating and considering moving to SD-WAN, which is the latest one.
As we are expanding, we require more coverage.
For how long have I used the solution?
I have been using Cisco Enterprise Routers for 15 years.
It is always updated. We are using the latest version.
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Cisco Enterprise Routers
March 2025

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842,651 professionals have used our research since 2012.
What do I think about the stability of the solution?
It's a stable router.
What do I think about the scalability of the solution?
We have no issues with the scalability. We have approximately 500 users in our organization.
How are customer service and support?
Technical support is good and they are very nice.
We have no issues with customer support.
How was the initial setup?
It's a plug-and-play type of installation.
We have a team of 10 people to maintain this solution.
What's my experience with pricing, setup cost, and licensing?
There are licensing costs and they are expensive.
Which other solutions did I evaluate?
We are currently evaluating other vendors.
What other advice do I have?
Generally, I don't recommend anything to anyone.
I would rate Cisco Enterprise Routers a seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Security Engineer at SOCITECH S.A.
Stable, good documentation, good technical support, and the CLI is good
Pros and Cons
- "Most of the hardware is very stable."
- "If they can negate or reduce the modem delay, that would be great."
What is our primary use case?
This is a solution that I integrate for our customers.
What is most valuable?
Most of the hardware is very stable.
In the 3750 model, the best feature is the stacking. My customer needed that because they wanted high-availability between the firewall and the end-users.
What needs improvement?
High-availability management needs to be improved. When one switch fails, it will ask you to come back and use a different one.
If they can negate or reduce the modem delay, that would be great.
When we are performing maintenance, it takes too long to reboot the device.
For how long have I used the solution?
I have been using this solution for two years.
What do I think about the scalability of the solution?
The scalability is very good. I have not had any issues with it.
How are customer service and technical support?
I rarely contact technical support. I am a technical person and do it myself because I am the first level of support for my customers. Everything is easy to do. What I like about Cisco devices is that they have documentation. Whenever you have an issue you will go online to find it first. Normally, there are examples of it.
The last time I contacted Cisco was for somebody who wanted to change their license for a wireless email security appliance. Support was able to help me, and the issue was solved. If I cannot handle the issue then I contact Cisco tech and they will solve it. They are great and have helped me to satisfy my customers.
Which solution did I use previously and why did I switch?
Previously we were using another solution, but we change to Cisco Enterprise Routers because where I work, most people want to have full control of their devices.
What other advice do I have?
Most of the time, I use the command-line interface.
The downtime for a switch automatically taking over for another one has been reduced. It used to take five or six minutes for the jobs on the other resource tree, but it is faster now.
My advice for people implementing this solution is to test it. Try new things that you have never tried. Cisco has support, which is the most important thing.
I would rate this solution a nine out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Cisco Enterprise Routers
March 2025

Learn what your peers think about Cisco Enterprise Routers. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
842,651 professionals have used our research since 2012.
Senior Manager of Data Center at a integrator with 51-200 employees
Cisco Enterprise Router is the undisputed king in routing TCP/IP networks
Valuable Features:
A few things which I love about this product:
1) Service virtualization ability
2) High performance WAN services
3) Cisco cloud connected solutions
4) Higher QoS for video, voice traffic
5) Reduction in total network operation cost through nV technology.
6) Inbuilt security features for IPsec, VPN, tunneling, MAC etc.
Room for Improvement:
Few cons which can be improved on:
1) Pricing structure when it comes to Borderless Networks and PIX firewall routers
2) WAN integration can be made easier
3) Integrated VPN not present in all series
Other Advice:
Cisco has remarkably been the king in the networking and information technology stream till date. Cisco's routing technology has been a class apart from its competitors for its innovations including, RIP, BGP, CDP, IGRP or EIGRP. With the start of Cisco Borderless Networks for growing routing enterprise needs, Cisco routers continuously strive hard to deliver unmatched performance in the cloud computing and virtualization platforms.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
IT network engineer at CONCEPSYS
Has good capabilities and provides good performance
Pros and Cons
- "Provides good capabilities and performance."
- "It's an expensive product."
What is our primary use case?
This product gives us connection to providers in the international network. We are customers of Cisco.
What is most valuable?
In general, I like Cisco products. I've had a lot of training on their solutions. This product has good capabilities and provides good performance.
What needs improvement?
For our company and for our customers, this solution is very expensive.
For how long have I used the solution?
I've been using this product for several years.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
The solution is scalable.
How are customer service and support?
Our license doesn't include technical support and it's not essential for us. We use the documentation that Cisco provides.
How was the initial setup?
The initial setup is not too complex and we have around 20,000 end users. We have engineers and IT technicians who are able to provide us with maintenance services.
What's my experience with pricing, setup cost, and licensing?
Licensing costs are expensive for us.
What other advice do I have?
I rate this solution eight out of 10.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Owner at It logic
Stable and used across a variety of industries
Pros and Cons
- "Cisco is a good product that is stable."
- "We need better pricing and support."
What is our primary use case?
We are using the Cisco product in the core Banking industries, and Linksys products are being used in educational institutes and small enterprises.
We are using Cisco switches as a core switch in the Education sector, such as engineering colleges or in small colleges but in the main colleges, we are using the Cisco switches.
The primary use case of this solution is for parallel branches in the banking sector for the cloud and with IPSec.
What needs improvement?
With Cisco Linksys, we need better pricing. Cisco is an expensive product, much more so that other products, such as those by HP.
The Cisco Switches and Routers price should be reduced.
We need better pricing and support.
For Cisco Routers, we need better pricing, better implementation, and support.
For how long have I used the solution?
I have been selling Cisco Linksys Switches for 15 years.
There are only a few models available in India. Nowadays, we are selling Cisco with Linksys.
We are selling Cisco Wi-Fi routers and switches under the name of Linksys, and other products are available under the Cisco branding.
I have been selling Cisco Enterprise Routers for approximately 16 years.
What do I think about the stability of the solution?
Both the switches and routers are stable products.
What do I think about the scalability of the solution?
In India, 50% of the customers are using Cisco and the other 50% are using other products.
We plan to continue selling Cisco Routers, as it's a never-ending demand from our customers.
How are customer service and technical support?
The Cisco line support is not good in India. It takes too long. You can email or go live, but it takes more time to get support from Cisco.
How was the initial setup?
The installation of Cisco Switches or Routers is never easy.
They are command line only, while other routers have a GUI, which is easier to install.
The deployment of the router can take anywhere from one hour to three days.
The switches can take four hours.
What's my experience with pricing, setup cost, and licensing?
Linksys products are cheaper than Cisco Switches.
Cisco Switches are an expensive product in India.
What other advice do I have?
Cisco is the number one brand in India. I would recommend this product.
Cisco is a good product that is stable. However, because of pricing, customers go with other brands.
I would rate Cisco a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller.
Network and Security Engineer at IDSC
Easy to use, good performance, and scalable
Pros and Cons
- "Cisco Enterprise Routers are easy to use and the performance is good."
- "Cisco could provide more information about their routers to allow customers a better understanding of their solutions. Cisco Enterprise Routers could improve by having some more advanced features."
What is our primary use case?
We use Cisco Enterprise Routers for networking and security.
What is most valuable?
Cisco Enterprise Routers are easy to use and the performance is good.
What needs improvement?
Cisco could provide more information about their routers to allow customers a better understanding of their solutions.
Cisco Enterprise Routers could improve by having some more advanced features.
For how long have I used the solution?
I have been using Cisco Enterprise Routers for a year and a half.
What do I think about the stability of the solution?
The stability of Cisco Enterprise Routers is good.
What do I think about the scalability of the solution?
We have found Cisco Enterprise Routers to be scalable.
I have currently four customers using Cisco Enterprise Routers.
What other advice do I have?
I am an enterprise network engineer. I have only four governmental agencies as customers. Most businesses have no need for routers because they are not an ISDB. For example, our company is using approximately 40 to 50 routers because we are supporting other companies with end connections to other governmental entities. If businesses are not an ISDB they do not need routers.
I would recommend this solution to others.
I rate Cisco Enterprise Routers a ten out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Sr. Network Engineer at a tech vendor with 11-50 employees
Easy to set up, reliable, and has pretty good technical support
Pros and Cons
- "They are the best in failover switches. Their product line is excellent."
- "Depending on the customer, the initial setup could be complex."
What is our primary use case?
We primarily use the solution for the router. It could be H branches router, the MPLS router. or the border gateways router.
How has it helped my organization?
The routing aspect itself has improved the way our client's organizations are run.
What is most valuable?
We don't necessarily give a lot of interest to the various aspects of the solution as Cisco has dedicated devices for a bunch of features. That said, routing is in the running.
They are the best in failover switches. Their product line is excellent.
What needs improvement?
We don't really see any places where Cisco is lacking. They are quite reliable.
A specific client may have specific needs. There may be features they need that Cisco may not have. Each organization is unique in that sense.
It would be nice if Cisco had the capability for packet capture.
Depending on the customer, the initial setup could be complex.
Technical support could be slightly more responsive.
For how long have I used the solution?
We've used the solution for more than five years at this point. It's been a while.
What do I think about the stability of the solution?
We've used other technologies that have given us issues, however, we've had very few problems with Cisco. It's quite a reliable product.
What do I think about the scalability of the solution?
Whether the solution scales well depends on the client and the model they've chosen to work with. Some customers have certain requirements and will need to work with certain models in order to get the scalability they desire.
We usually do some analysis and we only provide recommendations based on future goals or future requirements, instead of anything else. That way, we're prepared for an expansion.
We typically support small or medium companies. We don't typically deal with enterprise-level organizations. If we do deal with enterprises, it is only for support and not for implementation.
How are customer service and technical support?
I'm an engineer. I do my best not to call support. My job is to resolve issues to whatever I can do. I don't like relying on customer support, or support from the vendor. That's not appreciated from the customer side. What's the point of hiring an engineer, otherwise? That said, in the rare instances I do, they have always been very helpful. They are responsive and knowledgeable. I'm very satisfied with them so far. Overall, I would rate them at an eight out of ten.
They could slightly improve on their response time. However, sometimes the issue is that it is difficult to explain. I'm an engineer and I'm on the field, deploying and configuring. Tech support it's only resolving cases based on the database. They start looking for that in the database. Often, whatever recommendation they do, it's not that big of a fix as they just "find" the problem and I resolve it.
Which solution did I use previously and why did I switch?
While we tend to always recommend Cisco, if a client doesn't have the budget for the solution, they may choose something else.
How was the initial setup?
Our customers are mostly based in the UK. They are not that big. They're rather small companies. They don't require a complex deployment. Therefore, we didn't find the initial setup complex. For us, it was pretty straightforward.
What other advice do I have?
We're a Cisco partner.
We use the service cloud routers as well.
In terms of versions, the company has recently changed from IOS to XE. We're using the latest version of the solution.
We're deployed both on-premises and on private clouds. We deploy this for our clients, and therefore the deployment model depends on their requirements.
I'd recommend the solution. If a company decides to go with a Cisco router, they are making a wise decision.
In general, I would rate the solution at a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Head of Cisco Department at MUK
Good security, throughput, stability, and technical support
Pros and Cons
- "The most valuable features are security and throughput."
- "This solution is scalable but it does need some improvements."
What is our primary use case?
The primary use case for some of our customers is to build their network. Others want to upgrade their networks because they have expanded their office or have new offices or new buildings.
What is most valuable?
The most valuable features are security and throughput. Security is very important and the throughput is valuable because the data amounts get bigger each time.
What needs improvement?
The scalability of this solution needs to be improved because the amount of data gets larger and larger as does the network. This should be a part of the site share equipment.
In the next release, I would like to see cloud management and cloud security.
Also, for our customers, if they could have all of their tools in one place for monitoring and configuring their equipment, and it should be very secure.
For how long have I used the solution?
I have been using this solution for three years.
What do I think about the stability of the solution?
This solution is very good and stable.
When you sell millions of routers and features, you will always have some type of issue. With any solution you have different situations with installation or with configuration. In general, it's a very low percentage of issues.
What do I think about the scalability of the solution?
This solution is scalable but it does need some improvements.
There are no limitations to the number of users it can have, but it depends on the equipment and the network size. One local router could serve maybe five hundred to one thousand customers, whereas a larger network can accommodate more, so the number of users depends on the equipment and the technical parameters.
How are customer service and technical support?
In the case of issues, you can contact customer support and it will be resolved in a very short time.
The technical support is very good.
I used to be an integrator and when I had some cases or tasks we had very quick and qualified support with Cisco.
How was the initial setup?
The initial setup is easy and straightforward. This solution has a web-based interface which makes it easy for installation.
The deployment can take one or two days. If it's a new implementation and it just needs to install one router in a network, it can take less than a day. But, if it's in Europe and it has a complicated network because they are large, it will take time to make new routes or policies. This can span one or two days.
What about the implementation team?
Some of our customers have their engineers who can implement this solution, so they don't use a reseller or integrator. However, in most situations, resellers and integrators are hired to implement this solution.
What other advice do I have?
Buy official equipment and services from Cisco and you will have fully qualified technical support.
There are no limitations, you should go forward with the solution. There is always something new being developed and it is always growing.
This is a company that is very innovative.
I would rate this solution a ten out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.

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Though Cisco products have an extra edge over other brands, but they are comparatively expensive in terms of the features they provide. For most of the popular Cisco products, you can easily get an alternative with equal or better features but priced relatively lower.