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IT manager at IRPC PCL
Real User
Top 10
Easy to use, stable, scalable, also easy to set up
Pros and Cons
  • "It's easy to use, and there is a lot of information available on the internet."
  • "I would like to see more boundaries and better performance."

What is our primary use case?

We use Cisco Enterprise Routers in the WAN solutions.

What is most valuable?

It's easy to use, and there is a lot of information available on the internet.

What needs improvement?

I would like to see more boundaries and better performance.

For how long have I used the solution?

I have been working with Cisco Enterprise Routers for several years.

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Cisco Enterprise Routers
December 2024
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What do I think about the stability of the solution?

It's a stable product.

What do I think about the scalability of the solution?

It's a scalable solution. We have 3,000 users in our organization.

How are customer service and support?

I have not contacted technical support.

Which solution did I use previously and why did I switch?

Depending on the client's needs we use other solutions such as HPE.

How was the initial setup?

The initial setup is straightforward. It was easy. It was installed in minutes.

We have a team of 50 admins to help with the deployment.

We plan to continue using it in the future.

What about the implementation team?

We used an integrator to help us with the implementation.

What other advice do I have?

For others who want to use this solution, I would recommend it.

I would rate Cisco Enterprise Routers an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Senior Network Security Engineer at Rackspace Technology
MSP
Secure, reliable, easy to use, and it has good support
Pros and Cons
  • "The most valuable features are that it is more secure and easy to operate."
  • "Some of the features could be more secure."

What is our primary use case?

I am working in a cloud company with multiple clients, who are purchasing multiple could services, servers, and small networks. We deploy a Cisco firewall and a virtual firewall.

What is most valuable?

The most valuable features are that it is more secure and easy to operate.

It handles several requests well. Overall it is very good and there are not many available in the market.

Accountability, reliability, and support are very good.

What needs improvement?

Some of the features could be more secure. For example, firewall features could have better security. There are some routers that come with this feature. It can be implemented with ACL, but there is only one destination source with IP based filtering.

If it is possible then it would be content-based. It is available in the new routers. If we were to purchase the new Data Centre Series router, it would include this feature.

For how long have I used the solution?

I have been using this solution for approximately three years.

I have experience with both the 3900 series and the 1000 series.

What do I think about the stability of the solution?

It's a stable solution.

What do I think about the scalability of the solution?

This is a scalable product.

How are customer service and technical support?

Technical support is good, and the documentation is also good. When we create and submit a ticket, the issue gets resolved.

You can easily find the documentation on the support portal. Also, there are multiple documents available on the internet.

How was the initial setup?

It is easy to deploy and takes 30 to 40 minutes, depending on the configuration you want to upload and the type of security.

What's my experience with pricing, setup cost, and licensing?

The price is reasonable.

What other advice do I have?

Overall, it's a really good product. Anyone who decides to use a light product in the market that is not reliable, the security would be risky. 

Cisco enterprise routers are more secure and easy to operate.

I would rate this solution a nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Security Engineer at SOCITECH S.A.
Real User
Stable, good documentation, good technical support, and the CLI is good
Pros and Cons
  • "Most of the hardware is very stable."
  • "If they can negate or reduce the modem delay, that would be great."

What is our primary use case?

This is a solution that I integrate for our customers.

What is most valuable?

Most of the hardware is very stable.

In the 3750 model, the best feature is the stacking. My customer needed that because they wanted high-availability between the firewall and the end-users.

What needs improvement?

High-availability management needs to be improved. When one switch fails, it will ask you to come back and use a different one.

If they can negate or reduce the modem delay, that would be great.

When we are performing maintenance, it takes too long to reboot the device.

For how long have I used the solution?

I have been using this solution for two years.

What do I think about the scalability of the solution?

The scalability is very good. I have not had any issues with it.

How are customer service and technical support?

I rarely contact technical support. I am a technical person and do it myself because I am the first level of support for my customers. Everything is easy to do. What I like about Cisco devices is that they have documentation. Whenever you have an issue you will go online to find it first. Normally, there are examples of it.

The last time I contacted Cisco was for somebody who wanted to change their license for a wireless email security appliance. Support was able to help me, and the issue was solved. If I cannot handle the issue then I contact Cisco tech and they will solve it. They are great and have helped me to satisfy my customers.

Which solution did I use previously and why did I switch?

Previously we were using another solution, but we change to Cisco Enterprise Routers because where I work, most people want to have full control of their devices.

What other advice do I have?

Most of the time, I use the command-line interface.

The downtime for a switch automatically taking over for another one has been reduced. It used to take five or six minutes for the jobs on the other resource tree, but it is faster now.

My advice for people implementing this solution is to test it. Try new things that you have never tried. Cisco has support, which is the most important thing.

I would rate this solution a nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Cyber Security Consultant at Ukroboronprom
Real User
A stable component that we trust as part of our critical infrastructure
Pros and Cons
  • "These routers are stable and I don't know of any problems with them."
  • "I think that it would be better if they can create menus and instructions in the Ukrainian language."

What is our primary use case?

These routers make up part of our critical network infrastructure.

What needs improvement?

I think that it would be better if they can create menus and instructions in the Ukrainian language.

The dashboards and control system are in need of improvement.

I would like to have functionality added for cybersecurity.

For how long have I used the solution?

I have been working with Cisco Enterprise Routers for approximately 10 years.

What do I think about the stability of the solution?

These routers are stable and I don't know of any problems with them. We plan to continue using them in the future.

What do I think about the scalability of the solution?

This is a scalable product that makes up part of our infrastructure, which services approximately 200 people.

How are customer service and technical support?

We have asked the local Cisco representatives to help us when we have needed support.

Which solution did I use previously and why did I switch?

We use some products from Cisco's competitors.

What about the implementation team?

We have about 10 engineers in our in-house team who take care of deployment and maintenance.

What other advice do I have?

I think that Cisco is the best product and I recommend it.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Khairul  Bashar - PeerSpot reviewer
Manager at Beximco
Real User
Easy to configure and manage, and there is a training center in each city
Pros and Cons
  • "The most valuable features are that it is easy to use, it is easy to configure, and manage."
  • "In Bangladesh, we do not have any expert-level support. We are having many issues implementing the DNS system."

What is our primary use case?

We are mainly using this solution for networking and as a firewall.

What is most valuable?

The most valuable features are that it is easy to use, it is easy to configure, and manage.

There is a training center in each city.

Cisco is a long-lasting product.

What needs improvement?

The DNS system, which is very important, has not yet been implemented. All new Cisco switches are Power over Ethernet (PoE) switches that are DNL supported.

The price could be improved.

In Bangladesh, we do not have any expert-level support. We are having many issues implementing the DNS system.

For how long have I used the solution?

We have been using the Cisco Switch, Router, and Firewall for 20 years.

What do I think about the scalability of the solution?

Cisco Routers are scalable. We have approximately 1500 users in our company. Four are engineers that perform maintenance.

How are customer service and technical support?

We have a Cisco office here, but no technical person on site. There is only a pre-sales person. It is part of our Cisco bundle to have a technical person on-site, but we able to speak with him.

What's my experience with pricing, setup cost, and licensing?

Cisco Enterprise Routers are expensive.

What other advice do I have?

Our company has been assigned networking for Cisco, we can't use any other products.

I would recommend the Cisco Enterprise Routers. It's an effective device.

I would rate this product a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Igor Bobrov - PeerSpot reviewer
Head of Cisco Department at MUK
Reseller
Top 5
Good security, throughput, stability, and technical support
Pros and Cons
  • "The most valuable features are security and throughput."
  • "This solution is scalable but it does need some improvements."

What is our primary use case?

The primary use case for some of our customers is to build their network. Others want to upgrade their networks because they have expanded their office or have new offices or new buildings.

What is most valuable?

The most valuable features are security and throughput. Security is very important and the throughput is valuable because the data amounts get bigger each time.

What needs improvement?

The scalability of this solution needs to be improved because the amount of data gets larger and larger as does the network. This should be a part of the site share equipment.

In the next release, I would like to see cloud management and cloud security.

Also, for our customers, if they could have all of their tools in one place for monitoring and configuring their equipment, and it should be very secure.

For how long have I used the solution?

I have been using this solution for three years.

What do I think about the stability of the solution?

This solution is very good and stable.

When you sell millions of routers and features, you will always have some type of issue. With any solution you have different situations with installation or with configuration. In general, it's a very low percentage of issues.

What do I think about the scalability of the solution?

This solution is scalable but it does need some improvements.

There are no limitations to the number of users it can have, but it depends on the equipment and the network size. One local router could serve maybe five hundred to one thousand customers, whereas a larger network can accommodate more, so the number of users depends on the equipment and the technical parameters.

How are customer service and technical support?

In the case of issues, you can contact customer support and it will be resolved in a very short time.

The technical support is very good.

I used to be an integrator and when I had some cases or tasks we had very quick and qualified support with Cisco.

How was the initial setup?

The initial setup is easy and straightforward. This solution has a web-based interface which makes it easy for installation.

The deployment can take one or two days. If it's a new implementation and it just needs to install one router in a network, it can take less than a day. But, if it's in Europe and it has a complicated network because they are large, it will take time to make new routes or policies. This can span one or two days.

What about the implementation team?

Some of our customers have their engineers who can implement this solution, so they don't use a reseller or integrator. However, in most situations, resellers and integrators are hired to implement this solution.

What other advice do I have?

Buy official equipment and services from Cisco and you will have fully qualified technical support.

There are no limitations, you should go forward with the solution. There is always something new being developed and it is always growing.

This is a company that is very innovative.

I would rate this solution a ten out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Group Head of IT at a maritime company with 501-1,000 employees
Real User
Good lifespan, easily installed and managed, with good support
Pros and Cons
  • "They have a good lifespan and they are easily managed."
  • "I would like to see better reporting and also integration with other products."

What is our primary use case?

We use this solution for network communication and connectivity.

What is most valuable?

They are good. They have a good lifespan and they are easily managed.

The information is readily available for all of the products.

Also, they have local support available, as well as principal support, which is also easy to get.

What needs improvement?

Prices could be better.

I would like to see better reporting and also integration with other products.

For how long have I used the solution?

I have been using Cisco Enterprise Routers for more than five years.

We have the version that was used at that time, as well as the newest versions.

What do I think about the stability of the solution?

It's a stable solution.

What do I think about the scalability of the solution?

It's a scalable product. We have 12 users in five locations.

How are customer service and technical support?

Technical support is good.

How was the initial setup?

The initial setup is straightforward. It is easy to install.

It does take some time because you need to do the configuration. 

It can take a day to deploy. It may take longer if it is a complex environment, or if it is a simple environment, it can be done faster.

What about the implementation team?

We have an internal team, who works with the implementation partner.

The implementation partner starts with the base configuration, and then they draw on our internet team to work with them.

Eventually, it falls under our team management.

What's my experience with pricing, setup cost, and licensing?

It's expensive and the pricing could be improved.

The license is paid yearly.

What other advice do I have?

We plan to continue using this solution. I would recommend Cisco Enterprise Routers to others who are interested in using them.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer994422 - PeerSpot reviewer
Sr. Network Engineer at a tech vendor with 11-50 employees
Real User
Easy to set up, reliable, and has pretty good technical support
Pros and Cons
  • "They are the best in failover switches. Their product line is excellent."
  • "Depending on the customer, the initial setup could be complex."

What is our primary use case?

We primarily use the solution for the router. It could be H branches router, the MPLS router. or the border gateways router.

How has it helped my organization?

The routing aspect itself has improved the way our client's organizations are run.

What is most valuable?

We don't necessarily give a lot of interest to the various aspects of the solution as Cisco has dedicated devices for a bunch of features. That said, routing is in the running.

They are the best in failover switches. Their product line is excellent.

What needs improvement?

We don't really see any places where Cisco is lacking. They are quite reliable.

A specific client may have specific needs. There may be features they need that Cisco may not have. Each organization is unique in that sense.

It would be nice if Cisco had the capability for packet capture.

Depending on the customer, the initial setup could be complex.

Technical support could be slightly more responsive.

For how long have I used the solution?

We've used the solution for more than five years at this point. It's been a while.

What do I think about the stability of the solution?

We've used other technologies that have given us issues, however, we've had very few problems with Cisco. It's quite a reliable product.

What do I think about the scalability of the solution?

Whether the solution scales well depends on the client and the model they've chosen to work with. Some customers have certain requirements and will need to work with certain models in order to get the scalability they desire.

We usually do some analysis and we only provide recommendations based on future goals or future requirements, instead of anything else. That way, we're prepared for an expansion.

We typically support small or medium companies. We don't typically deal with enterprise-level organizations. If we do deal with enterprises, it is only for support and not for implementation.

How are customer service and technical support?

I'm an engineer. I do my best not to call support. My job is to resolve issues to whatever I can do. I don't like relying on customer support, or support from the vendor. That's not appreciated from the customer side. What's the point of hiring an engineer, otherwise? That said, in the rare instances I do, they have always been very helpful. They are responsive and knowledgeable. I'm very satisfied with them so far. Overall, I would rate them at an eight out of ten.

They could slightly improve on their response time. However, sometimes the issue is that it is difficult to explain. I'm an engineer and I'm on the field, deploying and configuring. Tech support it's only resolving cases based on the database. They start looking for that in the database. Often, whatever recommendation they do, it's not that big of a fix as they just "find" the problem and I resolve it.

Which solution did I use previously and why did I switch?

While we tend to always recommend Cisco, if a client doesn't have the budget for the solution, they may choose something else.

How was the initial setup?

Our customers are mostly based in the UK. They are not that big. They're rather small companies. They don't require a complex deployment. Therefore, we didn't find the initial setup complex. For us, it was pretty straightforward.

What other advice do I have?

We're a Cisco partner.

We use the service cloud routers as well.

In terms of versions, the company has recently changed from IOS to XE. We're using the latest version of the solution.

We're deployed both on-premises and on private clouds. We deploy this for our clients, and therefore the deployment model depends on their requirements.

I'd recommend the solution. If a company decides to go with a Cisco router, they are making a wise decision.

In general, I would rate the solution at a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
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