We use this solution for network communication and connectivity.
Group Head of IT at a maritime company with 501-1,000 employees
Good lifespan, easily installed and managed, with good support
Pros and Cons
- "They have a good lifespan and they are easily managed."
- "I would like to see better reporting and also integration with other products."
What is our primary use case?
What is most valuable?
They are good. They have a good lifespan and they are easily managed.
The information is readily available for all of the products.
Also, they have local support available, as well as principal support, which is also easy to get.
What needs improvement?
Prices could be better.
I would like to see better reporting and also integration with other products.
For how long have I used the solution?
I have been using Cisco Enterprise Routers for more than five years.
We have the version that was used at that time, as well as the newest versions.
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What do I think about the stability of the solution?
It's a stable solution.
What do I think about the scalability of the solution?
It's a scalable product. We have 12 users in five locations.
How are customer service and support?
Technical support is good.
How was the initial setup?
The initial setup is straightforward. It is easy to install.
It does take some time because you need to do the configuration.
It can take a day to deploy. It may take longer if it is a complex environment, or if it is a simple environment, it can be done faster.
What about the implementation team?
We have an internal team, who works with the implementation partner.
The implementation partner starts with the base configuration, and then they draw on our internet team to work with them.
Eventually, it falls under our team management.
What's my experience with pricing, setup cost, and licensing?
It's expensive and the pricing could be improved.
The license is paid yearly.
What other advice do I have?
We plan to continue using this solution. I would recommend Cisco Enterprise Routers to others who are interested in using them.
I would rate this solution an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
General Manager at a energy/utilities company with 10,001+ employees
Plug and play, stable, good support, but it's expensive
Pros and Cons
- "It is a good router that is available with advanced technology."
- "As we are expanding, we require more coverage."
What is our primary use case?
It's our network device.
What is most valuable?
It is a good router that is available with advanced technology.
What needs improvement?
We are evaluating and considering moving to SD-WAN, which is the latest one.
As we are expanding, we require more coverage.
For how long have I used the solution?
I have been using Cisco Enterprise Routers for 15 years.
It is always updated. We are using the latest version.
What do I think about the stability of the solution?
It's a stable router.
What do I think about the scalability of the solution?
We have no issues with the scalability. We have approximately 500 users in our organization.
How are customer service and technical support?
Technical support is good and they are very nice.
We have no issues with customer support.
How was the initial setup?
It's a plug-and-play type of installation.
We have a team of 10 people to maintain this solution.
What's my experience with pricing, setup cost, and licensing?
There are licensing costs and they are expensive.
Which other solutions did I evaluate?
We are currently evaluating other vendors.
What other advice do I have?
Generally, I don't recommend anything to anyone.
I would rate Cisco Enterprise Routers a seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Cisco Enterprise Routers
January 2025
Learn what your peers think about Cisco Enterprise Routers. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
831,265 professionals have used our research since 2012.
Security Engineer at SOCITECH S.A.
Stable, good documentation, good technical support, and the CLI is good
Pros and Cons
- "Most of the hardware is very stable."
- "If they can negate or reduce the modem delay, that would be great."
What is our primary use case?
This is a solution that I integrate for our customers.
What is most valuable?
Most of the hardware is very stable.
In the 3750 model, the best feature is the stacking. My customer needed that because they wanted high-availability between the firewall and the end-users.
What needs improvement?
High-availability management needs to be improved. When one switch fails, it will ask you to come back and use a different one.
If they can negate or reduce the modem delay, that would be great.
When we are performing maintenance, it takes too long to reboot the device.
For how long have I used the solution?
I have been using this solution for two years.
What do I think about the scalability of the solution?
The scalability is very good. I have not had any issues with it.
How are customer service and technical support?
I rarely contact technical support. I am a technical person and do it myself because I am the first level of support for my customers. Everything is easy to do. What I like about Cisco devices is that they have documentation. Whenever you have an issue you will go online to find it first. Normally, there are examples of it.
The last time I contacted Cisco was for somebody who wanted to change their license for a wireless email security appliance. Support was able to help me, and the issue was solved. If I cannot handle the issue then I contact Cisco tech and they will solve it. They are great and have helped me to satisfy my customers.
Which solution did I use previously and why did I switch?
Previously we were using another solution, but we change to Cisco Enterprise Routers because where I work, most people want to have full control of their devices.
What other advice do I have?
Most of the time, I use the command-line interface.
The downtime for a switch automatically taking over for another one has been reduced. It used to take five or six minutes for the jobs on the other resource tree, but it is faster now.
My advice for people implementing this solution is to test it. Try new things that you have never tried. Cisco has support, which is the most important thing.
I would rate this solution a nine out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior Manager of Data Center at a integrator with 51-200 employees
Cisco Enterprise Router is the undisputed king in routing TCP/IP networks
Valuable Features:
A few things which I love about this product:
1) Service virtualization ability
2) High performance WAN services
3) Cisco cloud connected solutions
4) Higher QoS for video, voice traffic
5) Reduction in total network operation cost through nV technology.
6) Inbuilt security features for IPsec, VPN, tunneling, MAC etc.
Room for Improvement:
Few cons which can be improved on:
1) Pricing structure when it comes to Borderless Networks and PIX firewall routers
2) WAN integration can be made easier
3) Integrated VPN not present in all series
Other Advice:
Cisco has remarkably been the king in the networking and information technology stream till date. Cisco's routing technology has been a class apart from its competitors for its innovations including, RIP, BGP, CDP, IGRP or EIGRP. With the start of Cisco Borderless Networks for growing routing enterprise needs, Cisco routers continuously strive hard to deliver unmatched performance in the cloud computing and virtualization platforms.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Infrastructure and Security Officer at a tech services company with 201-500 employees
Good support and documentation with excellent reliability
Pros and Cons
- "We have found the technology to be excellent. It provides a lot of services."
- "When we buy new hardware, since we are in Latin America, we have a very long wait in terms of getting the devices."
What is our primary use case?
I use the solution as an administrator and have experience with VPNs.
What is most valuable?
The support is very good.
We have found the technology to be excellent. It provides a lot of services.
The documentation provided by Cisco is very good. If we run into any issues, we know we can get help or figure things out via documentation or support.
It's stable and reliable.
The setup is easy.
The solution can scale.
What needs improvement?
When we buy new hardware, since we are in Latin America, we have a very long wait in terms of getting the devices. We might wait six to eight months for delivery once we buy it.
For how long have I used the solution?
I've been using the solution for over ten years.
What do I think about the stability of the solution?
Cisco is very stable. I'd rate them nine out of ten. They are reliable. There are no bugs or glitches, and it doesn't crash or freeze.
What do I think about the scalability of the solution?
It is scalable. I'd rate the scalability eight out of ten.
How are customer service and support?
The support is great and they also have very good documentation. If we need help, it's no trouble finding an answer. That said, I have had a few cases that lasted a bit longer than expected.
How would you rate customer service and support?
Positive
How was the initial setup?
The setup is pretty straightforward. I'd rate it eight out of ten. The process is very simple.
What's my experience with pricing, setup cost, and licensing?
The pricing is pretty high. I'd rate it six out of ten as it can be very expensive for some appliances compared to the competition.
What other advice do I have?
We are Cisco customers.
As long as you have the certifications and training, Cisco is very easy to configure and operate. I'd rate the solution nine out of ten. I've very happy with Cisco.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Graduate Trainee at HNE
Flexible, scalable, and stable
Pros and Cons
- "Flexibility is the most valuable feature of this solution."
- "The price has room for improvement."
What is our primary use case?
We use the solution to connect our network to the internet.
What is most valuable?
Flexibility is the most valuable feature of this solution.
The solution has good performance.
What needs improvement?
I want the ability to create interfaces for the MAC addresses.
The price has room for improvement.
For how long have I used the solution?
I have been using the solution for one year.
What do I think about the stability of the solution?
I give the stability a nine out of ten.
What do I think about the scalability of the solution?
The solution is very scalable.
How are customer service and support?
The technical support is good and they are very responsive.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup is straightforward and does not take much time.
What's my experience with pricing, setup cost, and licensing?
The price is very high.
The license is annual.
What other advice do I have?
I give the solution a ten out of ten.
We have over 100 people using the solution.
We require around 20 people for the deployment and maintenance of the solution.
I recommend the solution to other people.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Owner at It logic
Stable and used across a variety of industries
Pros and Cons
- "Cisco is a good product that is stable."
- "We need better pricing and support."
What is our primary use case?
We are using the Cisco product in the core Banking industries, and Linksys products are being used in educational institutes and small enterprises.
We are using Cisco switches as a core switch in the Education sector, such as engineering colleges or in small colleges but in the main colleges, we are using the Cisco switches.
The primary use case of this solution is for parallel branches in the banking sector for the cloud and with IPSec.
What needs improvement?
With Cisco Linksys, we need better pricing. Cisco is an expensive product, much more so that other products, such as those by HP.
The Cisco Switches and Routers price should be reduced.
We need better pricing and support.
For Cisco Routers, we need better pricing, better implementation, and support.
For how long have I used the solution?
I have been selling Cisco Linksys Switches for 15 years.
There are only a few models available in India. Nowadays, we are selling Cisco with Linksys.
We are selling Cisco Wi-Fi routers and switches under the name of Linksys, and other products are available under the Cisco branding.
I have been selling Cisco Enterprise Routers for approximately 16 years.
What do I think about the stability of the solution?
Both the switches and routers are stable products.
What do I think about the scalability of the solution?
In India, 50% of the customers are using Cisco and the other 50% are using other products.
We plan to continue selling Cisco Routers, as it's a never-ending demand from our customers.
How are customer service and technical support?
The Cisco line support is not good in India. It takes too long. You can email or go live, but it takes more time to get support from Cisco.
How was the initial setup?
The installation of Cisco Switches or Routers is never easy.
They are command line only, while other routers have a GUI, which is easier to install.
The deployment of the router can take anywhere from one hour to three days.
The switches can take four hours.
What's my experience with pricing, setup cost, and licensing?
Linksys products are cheaper than Cisco Switches.
Cisco Switches are an expensive product in India.
What other advice do I have?
Cisco is the number one brand in India. I would recommend this product.
Cisco is a good product that is stable. However, because of pricing, customers go with other brands.
I would rate Cisco a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller.
Network and Security Engineer at IDSC
Easy to use, good performance, and scalable
Pros and Cons
- "Cisco Enterprise Routers are easy to use and the performance is good."
- "Cisco could provide more information about their routers to allow customers a better understanding of their solutions. Cisco Enterprise Routers could improve by having some more advanced features."
What is our primary use case?
We use Cisco Enterprise Routers for networking and security.
What is most valuable?
Cisco Enterprise Routers are easy to use and the performance is good.
What needs improvement?
Cisco could provide more information about their routers to allow customers a better understanding of their solutions.
Cisco Enterprise Routers could improve by having some more advanced features.
For how long have I used the solution?
I have been using Cisco Enterprise Routers for a year and a half.
What do I think about the stability of the solution?
The stability of Cisco Enterprise Routers is good.
What do I think about the scalability of the solution?
We have found Cisco Enterprise Routers to be scalable.
I have currently four customers using Cisco Enterprise Routers.
What other advice do I have?
I am an enterprise network engineer. I have only four governmental agencies as customers. Most businesses have no need for routers because they are not an ISDB. For example, our company is using approximately 40 to 50 routers because we are supporting other companies with end connections to other governmental entities. If businesses are not an ISDB they do not need routers.
I would recommend this solution to others.
I rate Cisco Enterprise Routers a ten out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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Updated: January 2025
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Though Cisco products have an extra edge over other brands, but they are comparatively expensive in terms of the features they provide. For most of the popular Cisco products, you can easily get an alternative with equal or better features but priced relatively lower.