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Director at a tech services company with 5,001-10,000 employees
Real User
A necessary tool with good stability and a straightforward setup
Pros and Cons
  • "You don't have to think about it very much. It just works."
  • "All I care about is being connected and I know that we've run into versioning issues in the past."

What is our primary use case?

Most of our remote access is through Cisco AnyConnect. It's an onboarding process for us to make sure that we configure a laptop to connect to the client, to go through the client's firewall, and to get on there.

What is most valuable?

While it's very necessary as a tool, it's very much just set and forget. You don't have to think about it very much. It just works. 

Typically, the initial setup is very easy. 

What needs improvement?

All I care about is being connected and I know that we've run into versioning issues in the past.

For how long have I used the solution?

I have used the solution for probably at least five years.

Buyer's Guide
Cisco Secure Client (including AnyConnect)
September 2024
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What do I think about the stability of the solution?

The stability is fine. It's pretty standard, however, it seems like everybody uses Any Connect. It's like a pretty standard thing. It doesn't give anyone any trouble. 

What do I think about the scalability of the solution?

The scalability is okay. I'm able to use it with multiple clients and that element of it's just fine.

How are customer service and support?

I'm not on the IT side and therefore do not really deal with technical support. I can't speak to if they are helpful or responsive. I deal with my IT department. I never deal with Cisco.

How was the initial setup?

The initial setup is usually straightforward. It's not overly difficult. It's all in how things are communicated. If things are communicated in an easy way, then it's not an issue at all.

What's my experience with pricing, setup cost, and licensing?

I have zero exposure when it comes to licensing and costs. I can't speak to how much the solution is. 

What other advice do I have?

We're just a client and an end-user.

The solution is client-driven. We tend to work with different versions.

I'd advise users to have it installed as a standard app in your environment and establish it as a standard to connect to your clients or your vendors. Just make sure you put a policy in place.

I'd rate the solution at a nine out of ten. We've been happy with how it has worked for us overall. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Senior Specialist: Concept Development at a computer software company with 5,001-10,000 employees
Real User
Good security that allows us to safely work from home, but it needs single sign-on support
Pros and Cons
  • "Especially during the COVID pandemic, this solution has allowed us to work from home without security concerns."
  • "I think that the addition of single sign-on functionality would be helpful."

What is our primary use case?

The primary use case is secure remote connectivity of our on-premises applications.

How has it helped my organization?

Especially during the COVID pandemic, this solution has allowed us to work from home without security concerns.

What is most valuable?

I can't choose any specific feature that stands out against the competition. We largely implemented this product out of loyalty. We have been a Cisco shop for many years, which is what made us start using AnyConnect.

The security is good.

What needs improvement?

I think that the addition of single sign-on functionality would be helpful.

For how long have I used the solution?

We have been using the Cisco AnyConnect Secure Mobility Client for quite a long time.

What do I think about the stability of the solution?

The platform itself is very stable. The problem that we've had lately is more around connectivity.

What do I think about the scalability of the solution?

I do not have experience with scaling this product.

We have about 6,000 users and at this time, everyone is working from home. There are no plans to increase our usage at this point.

How are customer service and technical support?

The support can be fairly good. I would rate them a four out of five.

What's my experience with pricing, setup cost, and licensing?

The licensing costs are reasonable.

What other advice do I have?

As with most Cisco products, standing by itself, this solution is not perfect. However, if you take a suite of Cisco products then it will solve 99% of your challenges.

I would rate this solution a six out of ten.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
PeerSpot user
Buyer's Guide
Cisco Secure Client (including AnyConnect)
September 2024
Learn what your peers think about Cisco Secure Client (including AnyConnect). Get advice and tips from experienced pros sharing their opinions. Updated: September 2024.
802,829 professionals have used our research since 2012.
Managing Partner at a tech services company with 11-50 employees
Real User
Great support, highly secure, and easy to use
Pros and Cons
  • "It's fairly easy to set up."
  • "You do need technical expertise to set up the product."

What is our primary use case?

We primarily use the solution to connect remotely.

What is most valuable?

This product is highly secure and easy to use. The user interface is very nice. It's user-friendly.

It's fairly easy to set up. 

The solution is stable. 

It is scalable. 

Technical support is great. 

What needs improvement?

It could be more efficient on the user side. We would like it to be simpler to get clients connected. 

You do need technical expertise to set up the product.

We have faced some connectivity issues. 

For how long have I used the solution?

I've used the solution for four to six years. 

What do I think about the stability of the solution?

It's mostly stable, however, occasionally, it does disconnect on users. 

What do I think about the scalability of the solution?

It is a scalable solution. It's very easy to expand it. 

We only have 20 to 25 users on the solution. 

We do have plans to continue using the product. 

How are customer service and support?

Technical support is great. They are helpful and responsive. We are satisfied with their level of expertise. 

How was the initial setup?

The solution is pretty easy to set up. However, you need to be technical. 

What's my experience with pricing, setup cost, and licensing?

We do have to pay for the solution. People need to be prepared to pay for a Cisco service.

What other advice do I have?

I'm a customer and end-user.

We are using the latest version of the solution. 

I'd rate the solution eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Head of IT Dept. at EServices Africa
Real User
Reliable, expandable, and has an easy implementation process
Pros and Cons
  • "Support does solve our issues."
  • "The cost could always be a bit less."

What is our primary use case?

It is primarily used for the occasional managers having to work out of office.

What is most valuable?

It's been fairly stable for us. I'm okay with it.

The language is fine. We don't have any issues as we're English and therefore don't come across barriers. 

Support does solve our issues. 

It can scale. 

The initial setup is easy.

What needs improvement?

I haven't given improvements much thought. 

Technical support could be better, especially when it comes to understanding the problems. 

The cost could always be a bit less. 

For how long have I used the solution?

I've been using the solution for around five years. 

What do I think about the stability of the solution?

The solution is stable and reliable. There are no bugs or glitches. It doesn't crash or freeze. 

What do I think about the scalability of the solution?

We don't have that many external users, so we are just using a few licenses of that, and we are okay.

The solution is scalable. However, we don't necessarily need to scale. 

Less than ten people are using the product. 

How are customer service and support?

I have made an occasional call to technical support. You don't always get a solution on a first call. That said, there's enough guidance to point in the right direction. 

It takes time for them to understand what your problem is. So you have to spend much more time explaining the problem.

How was the initial setup?

It is easy to set up. It's not a problem at all. There are no issues with complexity.

What's my experience with pricing, setup cost, and licensing?

We do pay for the solution. It's a bundled option. 

I can't speak to the exact price of the product. I don't handle the licensing. My understanding, however, is that it is expensive. 

What other advice do I have?

I'm just a user. We don't buy directly. We use someone else.

So far, it meets our demands. 

We are not at the latest version. We are either one branch or two branches behind. We are yet to update.

I'd rate the solution eight out of ten. 

I'd recommend the solution to other companies if they can afford Cisco. 

Which deployment model are you using for this solution?

Private Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Senior Client Manager at a computer software company with 1,001-5,000 employees
Real User
Simple to use, good performance, and scalable
Pros and Cons
  • "The solution has good performance. It is a simple tool to use, once I turn on Windows it automatically starts to use the VPN."
  • "Cisco AnyConnect Secure Mobility Client is a stable solution. However, there have been times it has not worked and I needed to call our IT department. It could be more stable."

What is our primary use case?

Cisco AnyConnect Secure Mobility Client is used as a VPN.

What is most valuable?

The solution has good performance. It is a simple tool to use, once I turn on Windows it automatically starts to use the VPN.

For how long have I used the solution?

I have been using Cisco AnyConnect Secure Mobility Client since it has been on the market.

What do I think about the stability of the solution?

Cisco AnyConnect Secure Mobility Client is a stable solution. However, there have been times it has not worked and I needed to call our IT department. It could be more stable.

What do I think about the scalability of the solution?

We have several thousand users using this solution in my organization.

What about the implementation team?

Our IT department does the implementation of the solution.

What other advice do I have?

The solution is scalable.

I rate Cisco AnyConnect Secure Mobility Client a ten out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
DevSecOps at AssureThink
Real User
A user-friendly and clean interface, secure with multiple two-factor authentication options, and reliable
Pros and Cons
  • "The ability to add multiple two-factor authentication options for the user to choose from when they log in has helped increase the security of our network, especially with so many people working remotely."
  • "Even when your internet speed is good, once you connect to the VPN the speed gets automatically reduced, which is worrisome."

What is our primary use case?

The best thing I like about Cisco AnyConnect is that it is super easy to connect to any private network with just one click. During the pandemic, most of our deployments were in organizations operating remotely. Using private VPNs means that only authenticated users can access internal company websites and applications.

In our organization, it is used to connect to the servers in a secure way. Also, our remote users can access their computers in the office using the VPN Site-to-Client, where it allows you to encrypt and protect your data towards electronic computers when Internet connections are used outside of the corporate network.

How has it helped my organization?

This is very safe and secure. This application is lightweight and it doesn't consume much of your computer resources. The good thing is that the software doesn't store your data and there is no need to worry about privacy.

Cisco AnyConnect Secure Mobility Client is an excellent tool, easy to configure, and adapted to different devices, such as PCs, phones, tablets, etc., from both the IT administrator and the end user's perspective.

What is most valuable?

The most valuable feature of Cisco AnyConnect is that you can connect to your organization's VPN network with just one click.

With so many staff working remotely right now, Cisco AnyConnect allows them to VPN into our company's network to access items behind their firewalls. This has allowed staff to stay home safely during the pandemic and to keep the network safer.

The ability to add multiple two-factor authentication options for the user to choose from when they log in has helped increase the security of our network, especially with so many people working remotely.

Using this app, we can manage all of the networks, whether ethernet or wireless.

You can also completely remove some less secure networks from your list so you would not connect them accidentally.

One more thing will be the inbuilt VPN connectivity option. Using it, you can connect to your VPN so there is no need to install a separate application.

The interface is very clean and easy to interact with.

There is an inbuilt diagnostics option that will automatically search for errors or issues in case you are facing any network connectivity problems. It will also give the IP address, strength, and security details about the network that you are currently connected to.

What needs improvement?

Even when your internet speed is good, once you connect to the VPN the speed gets automatically reduced, which is worrisome.

If there was an autosave password then it would have been much easier to connect.

By default, Cisco AnyConnect does not update to the newest version automatically and you can't change the setting to auto-update unless you are signed into the tool. Our company had stopped allowing an older version to connect, so staff that didn't have the auto-update setting enabled were still on the older version and couldn't sign in to update to the newest version. To fix this, they would have to have their IT support team come out and uninstall the old version then download and install the newest version.

For how long have I used the solution?

We have been using the Cisco AnyConnect Secure Mobility Client for three years.

What do I think about the stability of the solution?

The reliability and user-friendliness of this application are amazing.

What do I think about the scalability of the solution?

This tool is one that I can recommend to large organizations or small businesses.

Which solution did I use previously and why did I switch?

We did not use a similar solution prior to this one. It was the first one we used and it has worked for the past three years.

Which other solutions did I evaluate?

Just some research on the product and rolling it out.

What other advice do I have?

During my usage of this application, I did not come across anything that I particularly hate about it. Sometimes, it takes a little longer to connect to a VPN, although I do not know if it's an issue with the application or with the VPN. Since I have faced this issue at times, I thought that I would mention it. Apart from that, there are no complaints.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Software Tester at a tech services company with 11-50 employees
Real User
A simple solution that is easy to use and can be connected remotely
Pros and Cons
  • "I like that it is really easy to use, it's a simple product. It can connect remotely with a secure network."
  • "The logout should be automized and it should have a reminder that you have logged in into a private network."

What is our primary use case?

Our primary use case of this solution is for infrastructure security for accounts.

What is most valuable?

I like that it is really easy to use, it's a simple product. It can connect remotely with a secure network.

What needs improvement?

The interface could be a little more modern looking and it would be nice for other users if it had easier integration.

Another point of improvement is that it is easy to forget that you are in a private network and it does not log you out automatically. I did not see that there is an option for that. It should log you out after a certain point. You can forget that you are browsing a private, local network. The logout should be automized and it should have a reminder that you have logged in into a private network.

For how long have I used the solution?

We have been using this solution for around five years.

What do I think about the stability of the solution?

I never have stability issues.

What do I think about the scalability of the solution?

It is probably well scalable. I have not scaled it for more people so I don't have experience with that.

How are customer service and technical support?

I have never needed to contact their technical support. 

Which solution did I use previously and why did I switch?

I have not used a different VPN provider.

How was the initial setup?

I have installed it on my PC and I did not have to connect all the IP addresses and stuff but the setup was simple. 

What other advice do I have?

I would recommend this solution to anybody considering it. I think it is a good product. 

I would rate it a ten out of ten. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Consultant at Self Employed
Real User
Secure solution that provides seamless network connections
Pros and Cons
  • "AnyConnect SMC's best features are that it's secure and connects seamlessly to clients' networks."
  • "Sometimes when you disconnect or switch from one wireless network to another, it's necessary to re-login."

What is our primary use case?

I primarily use AnyConnect SMC to connect to clients' networks.

What is most valuable?

AnyConnect SMC's best features are that it's secure and connects seamlessly to clients' networks.

What needs improvement?

An area for improvement is that sometimes when you disconnect or switch from one wireless network to another, it's necessary to re-login.

For how long have I used the solution?

I've been using Cisco AnyConnect Secure Mobility Client for over fifteen months.

What do I think about the stability of the solution?

AnyConnect SMC is stable, though when there are a lot of users, the collection can be a bit slow.

How are customer service and support?

I've had no problems with Cisco's technical support.

How was the initial setup?

The initial setup on the client side is very easy, and installation takes a maximum of ten minutes.

What other advice do I have?

AnyConnect SMC is simple to use and does what it needs to do. I would rate it as eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free Cisco Secure Client (including AnyConnect) Report and get advice and tips from experienced pros sharing their opinions.
Updated: September 2024
Buyer's Guide
Download our free Cisco Secure Client (including AnyConnect) Report and get advice and tips from experienced pros sharing their opinions.