We primarily use the solution for connection. We connect to the internet with it.
Director - Data Analytics at Sunera Technologies
Good services with a quick setup but if we lose connectivity we have to re-authenticate
Pros and Cons
- "The initial setup is easy."
- "Whenever there's a drop in internet or a connection fluctuation, it gets disconnected automatically."
What is our primary use case?
What is most valuable?
It serves the purpose of allowing us to see the connection.
The initial setup is easy.
What needs improvement?
Whenever there's a drop in internet or a connection fluctuation, it gets disconnected automatically. If it would automatically reconnect, that would be the best thing so that we can have continuity and no breakdown in connectivity. It would save us from re-authenticating.
For how long have I used the solution?
I've been using the solution for four years now.
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Cisco Secure Client (including AnyConnect)
March 2025

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What do I think about the stability of the solution?
The product is stable unless there's a fluctuation in connections as the internet can fluctuate anytime. We can lose stuff, or the whole connectivity, the moment there's a slight microsecond of connectivity. It tries to reconnect. However, it's not always successful, and that's where the pain is.
What do I think about the scalability of the solution?
I can't say the solution is very scalable. You need a specific version. Even if they come out with a new one, I'm not sure scaling is on the list of priorities.
We have more than 50 people using the product currently.
How are customer service and support?
We only really dealt with them during installation. The installation itself has a lot of hurdles to get the right version and right connectivity. We had our internal support team and they worked with Cisco to resolve everything.
Which solution did I use previously and why did I switch?
Cisco is recognized across the industry, which is why we used them.
How was the initial setup?
The implementation is quite easy - if the person is aware of the right version. The only challenge that I have been facing with Cisco VPN is the version. If we are using an independent version, it's next to impossible. Therefore, we have to always ensure that we are using the right version of Cisco VPN, as there are multiple versions available on the internet and one can download anything.
Once you are using the right version, it hardly takes more than five minutes to set everything up.
What's my experience with pricing, setup cost, and licensing?
The version I am using is free. There is no license cost.
What other advice do I have?
We are a customer and end-user.
I'm unsure which version of the solution we're on now.
I'd advise new users to ensure they get the right version. Otherwise, they will run into trouble.
I'd rate the solution six out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.

Delivery Manager at a tech vendor with 10,001+ employees
Reliable, scalable, and more stable than other VPNs
Pros and Cons
- "The most valuable feature is AnyConnect's reliability."
- "In the next release, Cisco should add a chat feature."
What is our primary use case?
We mainly use this solution for training and meetings.
What is most valuable?
The most valuable feature is AnyConnect's reliability.
What needs improvement?
In the next release, Cisco should add a chat feature.
For how long have I used the solution?
I've been using this solution for fifteen to sixteen years.
What do I think about the stability of the solution?
AnyConnect is more stable than any other VPN connection, in my experience.
What do I think about the scalability of the solution?
AnyConnect is scalable.
How are customer service and support?
Cisco's technical support is pretty good.
How would you rate customer service and support?
Positive
What other advice do I have?
I would rate AnyConnect as eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Cisco Secure Client (including AnyConnect)
March 2025

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Process Control and Automation Engineer - PCD Administrator at a energy/utilities company with 10,001+ employees
Easy for the end user but can be tricky for the developer
Pros and Cons
- "Cisco AnyConnect Secure Mobility Client is very stable."
- "The setup could be simplified for solutions engineers with a wizard."
What is our primary use case?
Our primary use case for the Cisco AnyConnect Secure Mobility Client has been remote access, especially since the start of the pandemic. We use it to give our technicians access to our applications.
We also use the Cisco AnyConnect Secure Mobility Client to create secure firewall-to-firewall connections for certain applications.
What needs improvement?
The Cisco AnyConnect Secure Mobility Client is easy for end user to use. However, it can be difficult for the developer or solutions engineer to use because you need to have the infrastructure in place first. This is to do with key validation, certificates, and domain trust.
The setup could be simplified for solutions engineers with a wizard.
For how long have I used the solution?
I initially started using Cisco routers and switches in 1998, but I stopped using them for a while as I was focused on my other work. I started using Cisco again in 2012 and have been using it since as I do a lot of security solutions.
What do I think about the stability of the solution?
Cisco AnyConnect Secure Mobility Client is very stable.
What do I think about the scalability of the solution?
Cisco AnyConnect Secure Mobility Client is scalable. However, the bandwidth and latency you need to use this solution is sometimes not available here in Africa. We run into trouble sometimes because of bandwidth.
How are customer service and support?
Overall, I prefer Microsoft's tech support because I noticed that Cisco does not provide enough of it. Sometimes, we do not have access to tech support. Also, you can only get tech support for registered devices.
What other advice do I have?
I recommend it. However, you first have to be sure that you have all the basics in place. You have to do your research and understand what the requirements of the solution are. It works for millions of people, so it will work for you.
It is also important to run some tests. That is what I always do. Don't go to the real alderman directly. Make your own tests.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Project Manager at a security firm with 11-50 employees
Stable and secure with a straightforward setup
Pros and Cons
- "The solution is quite stable."
- "We were going to use the Cisco AnyConnect with hardware tokens. However, right now, it's very complicated in terms of delivering the hardware token to the customer. That's why we are looking for a software token right now."
What is our primary use case?
We primarily use the solution for remote access to the on-premise server. If we are off-site, we are still able to connect when we need to.
What is most valuable?
The initial setup is pretty straightforward and not overly complex.
The solution is quite stable.
So far, the scalability has been good.
The solution is very secure in general.
What needs improvement?
We were going to use the Cisco AnyConnect with hardware tokens. However, right now, it's very complicated in terms of delivering the hardware token to the customer. That's why we are looking for a software token right now. I'm not sure how it's going to work. It's under review right now.
For how long have I used the solution?
We've been using the solution for about two or three years at this point.
What do I think about the stability of the solution?
The solution is very stable and reliable. I haven't experienced any bugs or glitches. It does not crash or freeze. The performance is quite good.
What do I think about the scalability of the solution?
So far, the scalability has been good. We have not faced any issues. If a company needs to expand, it should be able to.
Currently, we have 50 or 60 people using the product.
How are customer service and technical support?
Tech support has been good overall. I have no complaints about their service. We've been happy with the help they've provided to us. They're great. That said, we've had very few problems with e product in general.
Which solution did I use previously and why did I switch?
We also have a USB token for the hardware.
By the time I joined the company, they were already using this product. I can't speak to what they used before.
How was the initial setup?
It's my understanding that the initial setup was pretty straightforward. It wasn't overly difficult.
What's my experience with pricing, setup cost, and licensing?
I'm just one of the users. I can't speak to the price as I was not part of the decision-making process and I don't directly deal with licensing or payments.
However, it's my understanding that the licensing is quite expensive.
What other advice do I have?
We use the solution ourselves and are end-users. However, we also resell the product to our clients.
We upgraded a few months ago. It's my understanding that we are on the latest version of the product.
I'd rate the solution at a nine out of ten. For the most part, we've been very happy with the solution and its capabilities.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
Head of IT Dept. at EServices Africa
Reliable, expandable, and has an easy implementation process
Pros and Cons
- "Support does solve our issues."
- "The cost could always be a bit less."
What is our primary use case?
It is primarily used for the occasional managers having to work out of office.
What is most valuable?
It's been fairly stable for us. I'm okay with it.
The language is fine. We don't have any issues as we're English and therefore don't come across barriers.
Support does solve our issues.
It can scale.
The initial setup is easy.
What needs improvement?
I haven't given improvements much thought.
Technical support could be better, especially when it comes to understanding the problems.
The cost could always be a bit less.
For how long have I used the solution?
I've been using the solution for around five years.
What do I think about the stability of the solution?
The solution is stable and reliable. There are no bugs or glitches. It doesn't crash or freeze.
What do I think about the scalability of the solution?
We don't have that many external users, so we are just using a few licenses of that, and we are okay.
The solution is scalable. However, we don't necessarily need to scale.
Less than ten people are using the product.
How are customer service and support?
I have made an occasional call to technical support. You don't always get a solution on a first call. That said, there's enough guidance to point in the right direction.
It takes time for them to understand what your problem is. So you have to spend much more time explaining the problem.
How was the initial setup?
It is easy to set up. It's not a problem at all. There are no issues with complexity.
What's my experience with pricing, setup cost, and licensing?
We do pay for the solution. It's a bundled option.
I can't speak to the exact price of the product. I don't handle the licensing. My understanding, however, is that it is expensive.
What other advice do I have?
I'm just a user. We don't buy directly. We use someone else.
So far, it meets our demands.
We are not at the latest version. We are either one branch or two branches behind. We are yet to update.
I'd rate the solution eight out of ten.
I'd recommend the solution to other companies if they can afford Cisco.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Business Development Manager - Managed Services at Betacom S.A.
Effective connection security and simple to use
Pros and Cons
- "Cisco AnyConnect Secure Mobility Client is good for securing our connection. It is very easy to use, I click to use it and it works."
- "Cisco AnyConnect Secure Mobility Client could improve by making a feature to set it apart from other competitors."
What is our primary use case?
I use the Cisco AnyConnect Secure Mobility Client for accessing the internal network, and internal resources of my employees.
What is most valuable?
Cisco AnyConnect Secure Mobility Client is good for securing our connection. It is very easy to use, I click to use it and it works.
What needs improvement?
Cisco AnyConnect Secure Mobility Client could improve by making a feature to set it apart from other competitors.
For how long have I used the solution?
I have been using the Cisco AnyConnect Secure Mobility Client for approximately two years.
What do I think about the scalability of the solution?
Most of the employees in my company are using Cisco AnyConnect Secure Mobility Client. Anyone in my company that needs access to the internal networks using the solution.
We are a midsized company and we have approximately 100 to 120 people in our Polish company.
I am using the Cisco AnyConnect Secure Mobility Client every other day.
Which solution did I use previously and why did I switch?
We have used other solutions previously. The difference between the solutions is how you need to do to enter the network. There are many differences, they are similar solutions.
How was the initial setup?
My laptop had the solution installed on it by my IT department.
What about the implementation team?
My IT department did the implementation of the Cisco AnyConnect Secure Mobility Client.
What's my experience with pricing, setup cost, and licensing?
I am using a paid version of Cisco AnyConnect Secure Mobility Client.
What other advice do I have?
I rate Cisco AnyConnect Secure Mobility Client an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
SOC Expert at a computer software company with 1,001-5,000 employees
Secure, easy to use, and helps avoid leaks
Pros and Cons
- "The installation process is not difficult."
- "In general, it's always a good idea to improve scalability and stability."
What is our primary use case?
We primarily use the solution for remote connections.
What is most valuable?
It's a tight solution. It's easy to use and secure.
The product is a stable solution that helps avoid leaks cases.
The solution scales well.
The installation process is not difficult.
What needs improvement?
In general, it's always a good idea to improve scalability and stability. For the most part, we are satisfied.
For how long have I used the solution?
I've used the solution since about the start of Covid-19. We've used it for around two years at this point.
What do I think about the stability of the solution?
The solution is stable and secure. There are no bugs or glitches. It doesn't crash or freeze. It's reliable and the performance is good. It's also very secure.
What do I think about the scalability of the solution?
The scalability is good. If a company needs to expand it, it can do so.
We have about 1,600 users at this time.
At this point, I'm not sure if we have plans to increase usage.
How are customer service and support?
We have a lot of documentation available to us. In that sense, troubleshooting is easy.
Which solution did I use previously and why did I switch?
We are also using Fortinet VPN.
How was the initial setup?
We have found the initial setup to be very simple and straightforward. It's not overly difficult or complex to implement.
The deployment only takes about ten minutes.
We have a security team of five technical operators that can help deploy, maintain, and monitor everything.
What about the implementation team?
We are able to implement the solution via official documentation.
What other advice do I have?
I'm not sure which version of the solution we are using at this point.
I would recommend this solution to other organizations.
I'd rate it, in general, at a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior Software Engineer at Socure
Simple to install and is reasonably priced
Pros and Cons
- "The initial setup is straightforward."
- "They can redesign the reset password, reset function, and user interface."
What is our primary use case?
We use the Cisco AnyConnect Secure Mobility Client for all the enterprise VPNs.
Our system is primarily based on a VPN. And then we connect to VPN, and we have three-factor authentication to log into the applications that we work on for development.
What is most valuable?
One thing I've noticed is the price in comparison to other VPNs.
What needs improvement?
They can redesign the reset password, reset function, and user interface.
For how long have I used the solution?
We have been working with Cisco AnyConnect Secure Mobility Client for three years.
How are customer service and support?
I did not have any contact with the technical support as I am from the development team, our internal team handles that.
Which solution did I use previously and why did I switch?
Our internal team uses Slack for communication.
This GlobalProtect is used on Palo Alto Networks. It assists us in connecting to a gateway. We have access to our applications and not through Okta. We access Okta and use it.
How was the initial setup?
The initial setup is straightforward. In my opinion, it was not complex.
What other advice do I have?
One issue I've encountered is that if you try to connect using a mobile hotspot during a pandemic, you will encounter connectivity issues.
I would rate Cisco AnyConnect Secure Mobility Client an eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.

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Updated: March 2025
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