We primarily use the solution for remote connections.
SOC Expert at a computer software company with 1,001-5,000 employees
Secure, easy to use, and helps avoid leaks
Pros and Cons
- "The installation process is not difficult."
- "In general, it's always a good idea to improve scalability and stability."
What is our primary use case?
What is most valuable?
It's a tight solution. It's easy to use and secure.
The product is a stable solution that helps avoid leaks cases.
The solution scales well.
The installation process is not difficult.
What needs improvement?
In general, it's always a good idea to improve scalability and stability. For the most part, we are satisfied.
For how long have I used the solution?
I've used the solution since about the start of Covid-19. We've used it for around two years at this point.
Buyer's Guide
Cisco Secure Client (including AnyConnect)
February 2025
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Learn what your peers think about Cisco Secure Client (including AnyConnect). Get advice and tips from experienced pros sharing their opinions. Updated: February 2025.
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What do I think about the stability of the solution?
The solution is stable and secure. There are no bugs or glitches. It doesn't crash or freeze. It's reliable and the performance is good. It's also very secure.
What do I think about the scalability of the solution?
The scalability is good. If a company needs to expand it, it can do so.
We have about 1,600 users at this time.
At this point, I'm not sure if we have plans to increase usage.
How are customer service and support?
We have a lot of documentation available to us. In that sense, troubleshooting is easy.
Which solution did I use previously and why did I switch?
We are also using Fortinet VPN.
How was the initial setup?
We have found the initial setup to be very simple and straightforward. It's not overly difficult or complex to implement.
The deployment only takes about ten minutes.
We have a security team of five technical operators that can help deploy, maintain, and monitor everything.
What about the implementation team?
We are able to implement the solution via official documentation.
What other advice do I have?
I'm not sure which version of the solution we are using at this point.
I would recommend this solution to other organizations.
I'd rate it, in general, at a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Technical program manager at Intel Corporation
Scalable but stability improvements needed
Pros and Cons
- "We have plans to increase the usage of this solution, it can scale well."
- "Cisco AnyConnect Secure Mobility Client could improve by optimizing the use of the system resources, it is heavy on the resources. Additionally, there could be more transparency."
What is our primary use case?
I am using Cisco AnyConnect Secure Mobility Client for my day-to-day work, because most of the applications, except the Microsoft applications which require a VPN.
What needs improvement?
Cisco AnyConnect Secure Mobility Client could improve by optimizing the use of the system resources, it is heavy on the resources. Additionally, there could be more transparency.
For how long have I used the solution?
I have been using Cisco AnyConnect Secure Mobility Client for approximately five years.
What do I think about the stability of the solution?
The stability of the Cisco AnyConnect Secure Mobility Client could improve. We have had a lot of problems with it. Once I'm disconnected from the Wi-Fi, it's not reconnecting automatically, I need to restart it many times manually.
What do I think about the scalability of the solution?
We have plans to increase the usage of this solution, it can scale well.
What about the implementation team?
The implementation of the solution was done by our IT department.
What's my experience with pricing, setup cost, and licensing?
There is a subscription needed for the use of this solution.
What other advice do I have?
I rate Cisco AnyConnect Secure Mobility Client a five out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Cisco Secure Client (including AnyConnect)
February 2025
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Senior Specialist: Concept Development at a computer software company with 5,001-10,000 employees
Good security that allows us to safely work from home, but it needs single sign-on support
Pros and Cons
- "Especially during the COVID pandemic, this solution has allowed us to work from home without security concerns."
- "I think that the addition of single sign-on functionality would be helpful."
What is our primary use case?
The primary use case is secure remote connectivity of our on-premises applications.
How has it helped my organization?
Especially during the COVID pandemic, this solution has allowed us to work from home without security concerns.
What is most valuable?
I can't choose any specific feature that stands out against the competition. We largely implemented this product out of loyalty. We have been a Cisco shop for many years, which is what made us start using AnyConnect.
The security is good.
What needs improvement?
I think that the addition of single sign-on functionality would be helpful.
For how long have I used the solution?
We have been using the Cisco AnyConnect Secure Mobility Client for quite a long time.
What do I think about the stability of the solution?
The platform itself is very stable. The problem that we've had lately is more around connectivity.
What do I think about the scalability of the solution?
I do not have experience with scaling this product.
We have about 6,000 users and at this time, everyone is working from home. There are no plans to increase our usage at this point.
How are customer service and technical support?
The support can be fairly good. I would rate them a four out of five.
What's my experience with pricing, setup cost, and licensing?
The licensing costs are reasonable.
What other advice do I have?
As with most Cisco products, standing by itself, this solution is not perfect. However, if you take a suite of Cisco products then it will solve 99% of your challenges.
I would rate this solution a six out of ten.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
Software Sales Manager at Santa Monica Networks
Lightweight and stable with good connectivity
Pros and Cons
- "The solution works very well. You just click and it's working."
- "The configuration from the client-side would be useful. Right now, it's not centralized. There should be a lock so that it can only be configured from one place."
What is our primary use case?
We primarily use the solution for secure access the company's network.
What is most valuable?
The solution is very lightweight.
The product is stable.
There are almost no problems with connectivity when using a third-party system.
The solution works very well. You just click and it's working.
What needs improvement?
The configuration from the client-side would be useful. Right now, it's not centralized. There should be a lock so that it can only be configured from one place.
The solution could use some sort of graphic interface or some kind of monitor to showcase the current network to help visualize the information.
For how long have I used the solution?
I've been using the solution for quite a long time - about ten to 15 years or so.
What do I think about the stability of the solution?
The solution is very stable. We didn't have any issues with bugs or glitches that would make us concerned about its stability.
What do I think about the scalability of the solution?
The solution is scalable. It's suitable for a very large organization. You can use many connection points across your network. It's easy to geographically split everything.
The solution is constantly being used in our organization. It's always running.
How are customer service and technical support?
We've never had to contact technical support in the past. For us, it's been working fine.
Which solution did I use previously and why did I switch?
I have used a mobile prospect from previous generation Cisco VPN clients. AnyConnect ended up replacing the Cisco VPN Clients, so we didn't switch per se. We've always had Cisco products.
How was the initial setup?
From the handling side, the initial setup is quite easy and straightforward. From a customer endpoint, deployment only takes about two to three minutes. To deploy the solution centrally, usually, a company can expect to spend four to five hours on it.
What's my experience with pricing, setup cost, and licensing?
The licensing is based on one, three, and five-year terms. It's a one-time fee with no hidden costs. For example, you won't find that you'll have to pay more for support later.
Which other solutions did I evaluate?
We didn't previously evaluate any other products. We've always used Cisco.
What other advice do I have?
The solution is perfect for both large and small companies.
I'd advise other organizations to choose a subscription for the maximum period. The longer period is cheaper in price. Users should also keep it running all the time for the best results.
I'd rate the solution ten out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Solutions Consultant at a comms service provider with 10,001+ employees
Reliable, easy to set up, and has helpful technical support services
Pros and Cons
- "Technical support is always helpful."
- "If there's any cloud version available, instead of on-premise, that would be ideal."
What is our primary use case?
It's for mobile users accessing corporate resources from the internet.
What is most valuable?
For some with a client list, you don't have to prepare any client beforehand. You just access the URL and you can download it, so that's easy. It doesn't require any prep on the client's end which makes implementation faster. It's an easy initial setup.
Technical support is always helpful.
It's stable.
The solution has the potential to scale.
What needs improvement?
If there's any cloud version available, instead of on-premise, that would be ideal. That's one thing that could be helpful.
For how long have I used the solution?
I've had a few cases over the last five years
What do I think about the stability of the solution?
I haven't received any complaints about this solution. We haven't had a word of many bugs or glitches. It doesn't crash or freeze on clients. It is reliable.
What do I think about the scalability of the solution?
The solution can scale to a certain point. Up to 500, companies should be okay. After that, we may run into problems. That's our product design. That's maybe not have something to do with the product itself.
Typically, our clients get licenses for 20 to 30 people. All levels of an organization can have access to the product. Anyone can use it.
How are customer service and support?
We provide technical support to our clients.
In terms of us reaching out to support, it's rare that I get disappointed with Cisco tech. They are quite responsive and knowledgeable as well.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial implementation process is simple.
The size of the deployment depends on the amount of personnel you'll need, however, in our experience, we've only ever needed one or two people to deploy it.
After we get an order from the customer, they have some admin work to be done, which takes probably up to two weeks or three weeks. After three weeks, we have the project manager and the engineer assigned to the opportunity. Then, it might take up to ten days.
Maintenance is minimal. We may only need one or two people to handle maintenance. We don't have many issues with the solution.
What about the implementation team?
We provide assistance to our clients in terms of setting the solution up.
What's my experience with pricing, setup cost, and licensing?
Licensing usually involves a yearly contract. I don't have any details in terms of what the exact pricing is, exactly.
The pricing is all-inclusive. You don't need to concern yourself with add-on costs.
What other advice do I have?
We are a partner. We sell to and implement for our customers.
We tend to use the latest version that we have on our server. It may not be the latest in the market, however, our engineering team chooses the best software for our service, so it's the latest on our server. The difference is that it may not be the latest in the market.
I'd rate the solution eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Managing Director at ProQuanta
A super, quite scalable solution with just average performance and stability
Pros and Cons
- "The solution is a super product that works as designed."
- "The solution's performance and stability are average."
What is our primary use case?
Our company uses the solution as a VPN for 2,000 developers.
What is most valuable?
The solution is a super product that works as designed.
What needs improvement?
The solution's performance and stability are average.
The licensing model is expensive.
For how long have I used the solution?
I have been using the solution for two years.
What do I think about the stability of the solution?
The stability and performance are average.
What do I think about the scalability of the solution?
The solution is quite scalable.
How are customer service and support?
I have not needed technical support.
Which solution did I use previously and why did I switch?
We previously used Check Point VPN.
How was the initial setup?
The setup was easy and completed in one day.
What about the implementation team?
We implemented the solution in-house. Maintenance is performed by a team of six technicians.
What's my experience with pricing, setup cost, and licensing?
The solution is based on an annual licensing model and is expensive.
Which other solutions did I evaluate?
Check Point VPN and the solution were evaluated but the process was conducted by other staff so I do not have additional details.
What other advice do I have?
I rate the solution a seven out of ten.
Which deployment model are you using for this solution?
Private Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
DevSecOps at AssureThink
A user-friendly and clean interface, secure with multiple two-factor authentication options, and reliable
Pros and Cons
- "The ability to add multiple two-factor authentication options for the user to choose from when they log in has helped increase the security of our network, especially with so many people working remotely."
- "Even when your internet speed is good, once you connect to the VPN the speed gets automatically reduced, which is worrisome."
What is our primary use case?
The best thing I like about Cisco AnyConnect is that it is super easy to connect to any private network with just one click. During the pandemic, most of our deployments were in organizations operating remotely. Using private VPNs means that only authenticated users can access internal company websites and applications.
In our organization, it is used to connect to the servers in a secure way. Also, our remote users can access their computers in the office using the VPN Site-to-Client, where it allows you to encrypt and protect your data towards electronic computers when Internet connections are used outside of the corporate network.
How has it helped my organization?
This is very safe and secure. This application is lightweight and it doesn't consume much of your computer resources. The good thing is that the software doesn't store your data and there is no need to worry about privacy.
Cisco AnyConnect Secure Mobility Client is an excellent tool, easy to configure, and adapted to different devices, such as PCs, phones, tablets, etc., from both the IT administrator and the end user's perspective.
What is most valuable?
The most valuable feature of Cisco AnyConnect is that you can connect to your organization's VPN network with just one click.
With so many staff working remotely right now, Cisco AnyConnect allows them to VPN into our company's network to access items behind their firewalls. This has allowed staff to stay home safely during the pandemic and to keep the network safer.
The ability to add multiple two-factor authentication options for the user to choose from when they log in has helped increase the security of our network, especially with so many people working remotely.
Using this app, we can manage all of the networks, whether ethernet or wireless.
You can also completely remove some less secure networks from your list so you would not connect them accidentally.
One more thing will be the inbuilt VPN connectivity option. Using it, you can connect to your VPN so there is no need to install a separate application.
The interface is very clean and easy to interact with.
There is an inbuilt diagnostics option that will automatically search for errors or issues in case you are facing any network connectivity problems. It will also give the IP address, strength, and security details about the network that you are currently connected to.
What needs improvement?
Even when your internet speed is good, once you connect to the VPN the speed gets automatically reduced, which is worrisome.
If there was an autosave password then it would have been much easier to connect.
By default, Cisco AnyConnect does not update to the newest version automatically and you can't change the setting to auto-update unless you are signed into the tool. Our company had stopped allowing an older version to connect, so staff that didn't have the auto-update setting enabled were still on the older version and couldn't sign in to update to the newest version. To fix this, they would have to have their IT support team come out and uninstall the old version then download and install the newest version.
For how long have I used the solution?
We have been using the Cisco AnyConnect Secure Mobility Client for three years.
What do I think about the stability of the solution?
The reliability and user-friendliness of this application are amazing.
What do I think about the scalability of the solution?
This tool is one that I can recommend to large organizations or small businesses.
Which solution did I use previously and why did I switch?
We did not use a similar solution prior to this one. It was the first one we used and it has worked for the past three years.
Which other solutions did I evaluate?
Just some research on the product and rolling it out.
What other advice do I have?
During my usage of this application, I did not come across anything that I particularly hate about it. Sometimes, it takes a little longer to connect to a VPN, although I do not know if it's an issue with the application or with the VPN. Since I have faced this issue at times, I thought that I would mention it. Apart from that, there are no complaints.
Which deployment model are you using for this solution?
Hybrid Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Director - Data Analytics at Sunera Technologies
Good services with a quick setup but if we lose connectivity we have to re-authenticate
Pros and Cons
- "The initial setup is easy."
- "Whenever there's a drop in internet or a connection fluctuation, it gets disconnected automatically."
What is our primary use case?
We primarily use the solution for connection. We connect to the internet with it.
What is most valuable?
It serves the purpose of allowing us to see the connection.
The initial setup is easy.
What needs improvement?
Whenever there's a drop in internet or a connection fluctuation, it gets disconnected automatically. If it would automatically reconnect, that would be the best thing so that we can have continuity and no breakdown in connectivity. It would save us from re-authenticating.
For how long have I used the solution?
I've been using the solution for four years now.
What do I think about the stability of the solution?
The product is stable unless there's a fluctuation in connections as the internet can fluctuate anytime. We can lose stuff, or the whole connectivity, the moment there's a slight microsecond of connectivity. It tries to reconnect. However, it's not always successful, and that's where the pain is.
What do I think about the scalability of the solution?
I can't say the solution is very scalable. You need a specific version. Even if they come out with a new one, I'm not sure scaling is on the list of priorities.
We have more than 50 people using the product currently.
How are customer service and support?
We only really dealt with them during installation. The installation itself has a lot of hurdles to get the right version and right connectivity. We had our internal support team and they worked with Cisco to resolve everything.
Which solution did I use previously and why did I switch?
Cisco is recognized across the industry, which is why we used them.
How was the initial setup?
The implementation is quite easy - if the person is aware of the right version. The only challenge that I have been facing with Cisco VPN is the version. If we are using an independent version, it's next to impossible. Therefore, we have to always ensure that we are using the right version of Cisco VPN, as there are multiple versions available on the internet and one can download anything.
Once you are using the right version, it hardly takes more than five minutes to set everything up.
What's my experience with pricing, setup cost, and licensing?
The version I am using is free. There is no license cost.
What other advice do I have?
We are a customer and end-user.
I'm unsure which version of the solution we're on now.
I'd advise new users to ensure they get the right version. Otherwise, they will run into trouble.
I'd rate the solution six out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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