Our company uses the solution as a VPN for 2,000 developers.
Managing Director at ProQuanta
A super, quite scalable solution with just average performance and stability
Pros and Cons
- "The solution is a super product that works as designed."
- "The solution's performance and stability are average."
What is our primary use case?
What is most valuable?
The solution is a super product that works as designed.
What needs improvement?
The solution's performance and stability are average.
The licensing model is expensive.
For how long have I used the solution?
I have been using the solution for two years.
Buyer's Guide
Cisco Secure Client (including AnyConnect)
November 2024
Learn what your peers think about Cisco Secure Client (including AnyConnect). Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
816,406 professionals have used our research since 2012.
What do I think about the stability of the solution?
The stability and performance are average.
What do I think about the scalability of the solution?
The solution is quite scalable.
How are customer service and support?
I have not needed technical support.
Which solution did I use previously and why did I switch?
We previously used Check Point VPN.
How was the initial setup?
The setup was easy and completed in one day.
What about the implementation team?
We implemented the solution in-house. Maintenance is performed by a team of six technicians.
What's my experience with pricing, setup cost, and licensing?
The solution is based on an annual licensing model and is expensive.
Which other solutions did I evaluate?
Check Point VPN and the solution were evaluated but the process was conducted by other staff so I do not have additional details.
What other advice do I have?
I rate the solution a seven out of ten.
Which deployment model are you using for this solution?
Private Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Director - Data Analytics at Sunera Technologies
Good services with a quick setup but if we lose connectivity we have to re-authenticate
Pros and Cons
- "The initial setup is easy."
- "Whenever there's a drop in internet or a connection fluctuation, it gets disconnected automatically."
What is our primary use case?
We primarily use the solution for connection. We connect to the internet with it.
What is most valuable?
It serves the purpose of allowing us to see the connection.
The initial setup is easy.
What needs improvement?
Whenever there's a drop in internet or a connection fluctuation, it gets disconnected automatically. If it would automatically reconnect, that would be the best thing so that we can have continuity and no breakdown in connectivity. It would save us from re-authenticating.
For how long have I used the solution?
I've been using the solution for four years now.
What do I think about the stability of the solution?
The product is stable unless there's a fluctuation in connections as the internet can fluctuate anytime. We can lose stuff, or the whole connectivity, the moment there's a slight microsecond of connectivity. It tries to reconnect. However, it's not always successful, and that's where the pain is.
What do I think about the scalability of the solution?
I can't say the solution is very scalable. You need a specific version. Even if they come out with a new one, I'm not sure scaling is on the list of priorities.
We have more than 50 people using the product currently.
How are customer service and support?
We only really dealt with them during installation. The installation itself has a lot of hurdles to get the right version and right connectivity. We had our internal support team and they worked with Cisco to resolve everything.
Which solution did I use previously and why did I switch?
Cisco is recognized across the industry, which is why we used them.
How was the initial setup?
The implementation is quite easy - if the person is aware of the right version. The only challenge that I have been facing with Cisco VPN is the version. If we are using an independent version, it's next to impossible. Therefore, we have to always ensure that we are using the right version of Cisco VPN, as there are multiple versions available on the internet and one can download anything.
Once you are using the right version, it hardly takes more than five minutes to set everything up.
What's my experience with pricing, setup cost, and licensing?
The version I am using is free. There is no license cost.
What other advice do I have?
We are a customer and end-user.
I'm unsure which version of the solution we're on now.
I'd advise new users to ensure they get the right version. Otherwise, they will run into trouble.
I'd rate the solution six out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Cisco Secure Client (including AnyConnect)
November 2024
Learn what your peers think about Cisco Secure Client (including AnyConnect). Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
816,406 professionals have used our research since 2012.
IT Infrastructure supervisor at Nigerian National Petroleum Corporation
Always available, simple to use, and beneficial interface
Pros and Cons
- "The most valuable feature of the Cisco AnyConnect Secure Mobility Client is its ease of use and simple interface. It's always available as long as I have a good network connection."
- "The most valuable feature of the Cisco AnyConnect Secure Mobility Client is its ease of use and simple interface. It's always available as long as I have a good network connection."
What is our primary use case?
I use Cisco AnyConnect Secure Mobility Client all the time to connect to my operator's portal.
What is most valuable?
The most valuable feature of the Cisco AnyConnect Secure Mobility Client is its ease of use and simple interface. It's always available as long as I have a good network connection.
For how long have I used the solution?
I have been using the Cisco AnyConnect Secure Mobility Client for more than 10 years.
What do I think about the stability of the solution?
Cisco AnyConnect Secure Mobility Client is highly stable.
What do I think about the scalability of the solution?
Since the pandemic, we have been forced to work from home. Everyone that wants to continue working, and access the corporate resources we have to use a VPN. Almost everyone uses this solution in my organization, which is approximately 1,000 people.
How are customer service and support?
I have not used technical support.
How was the initial setup?
The initial setup of the Cisco AnyConnect Secure Mobility Client is very easy. The link for the solution was given to me by my headquarters and I installed it. Initially, we needed separate login credentials, but now we only need to use our normal corporate login credentials to log into the solution.
What other advice do I have?
The solution is very stable and very reliable. What I recommend is for others to have a stable network, that is all. The solution works well.
I rate Cisco AnyConnect Secure Mobility Client a nine out of ten.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Delivery Manager at a tech vendor with 10,001+ employees
Reliable, scalable, and more stable than other VPNs
Pros and Cons
- "The most valuable feature is AnyConnect's reliability."
- "In the next release, Cisco should add a chat feature."
What is our primary use case?
We mainly use this solution for training and meetings.
What is most valuable?
The most valuable feature is AnyConnect's reliability.
What needs improvement?
In the next release, Cisco should add a chat feature.
For how long have I used the solution?
I've been using this solution for fifteen to sixteen years.
What do I think about the stability of the solution?
AnyConnect is more stable than any other VPN connection, in my experience.
What do I think about the scalability of the solution?
AnyConnect is scalable.
How are customer service and support?
Cisco's technical support is pretty good.
How would you rate customer service and support?
Positive
What other advice do I have?
I would rate AnyConnect as eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Sr.Network Engineer at NTT Security
Easy to deploy with good NAC integration; the GUI needs an upgrade
Pros and Cons
- "Easy to deploy and has good NAC integration."
- "The GUI needs to be upgraded."
What is our primary use case?
We use AnyConnect for remote work and we are customers of Cisco.
What is most valuable?
The solution is easy to deploy and has good NAC integration.
What needs improvement?
The GUI really needs to be upgraded. If you want to use the solution, you have to be comfortable with the CLI. In addition, we have quite a lot of bug issues that need to be resolved.
For how long have I used the solution?
We've been using this product for over two years.
What do I think about the stability of the solution?
AnyConnect is a stable solution.
What do I think about the scalability of the solution?
The solution scales well.
How are customer service and support?
Cisco technical support is good, they are responsive and act quickly to resolve any issues.
How was the initial setup?
The initial setup was straightforward. Anyone working from home uses this solution and we have around 1,000 users.
What other advice do I have?
I rate this solution seven out of 10.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Director at a tech services company with 5,001-10,000 employees
A necessary tool with good stability and a straightforward setup
Pros and Cons
- "You don't have to think about it very much. It just works."
- "All I care about is being connected and I know that we've run into versioning issues in the past."
What is our primary use case?
Most of our remote access is through Cisco AnyConnect. It's an onboarding process for us to make sure that we configure a laptop to connect to the client, to go through the client's firewall, and to get on there.
What is most valuable?
While it's very necessary as a tool, it's very much just set and forget. You don't have to think about it very much. It just works.
Typically, the initial setup is very easy.
What needs improvement?
All I care about is being connected and I know that we've run into versioning issues in the past.
For how long have I used the solution?
I have used the solution for probably at least five years.
What do I think about the stability of the solution?
The stability is fine. It's pretty standard, however, it seems like everybody uses Any Connect. It's like a pretty standard thing. It doesn't give anyone any trouble.
What do I think about the scalability of the solution?
The scalability is okay. I'm able to use it with multiple clients and that element of it's just fine.
How are customer service and technical support?
I'm not on the IT side and therefore do not really deal with technical support. I can't speak to if they are helpful or responsive. I deal with my IT department. I never deal with Cisco.
How was the initial setup?
The initial setup is usually straightforward. It's not overly difficult. It's all in how things are communicated. If things are communicated in an easy way, then it's not an issue at all.
What's my experience with pricing, setup cost, and licensing?
I have zero exposure when it comes to licensing and costs. I can't speak to how much the solution is.
What other advice do I have?
We're just a client and an end-user.
The solution is client-driven. We tend to work with different versions.
I'd advise users to have it installed as a standard app in your environment and establish it as a standard to connect to your clients or your vendors. Just make sure you put a policy in place.
I'd rate the solution at a nine out of ten. We've been happy with how it has worked for us overall.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior Specialist: Concept Development at a computer software company with 5,001-10,000 employees
Good security that allows us to safely work from home, but it needs single sign-on support
Pros and Cons
- "Especially during the COVID pandemic, this solution has allowed us to work from home without security concerns."
- "I think that the addition of single sign-on functionality would be helpful."
What is our primary use case?
The primary use case is secure remote connectivity of our on-premises applications.
How has it helped my organization?
Especially during the COVID pandemic, this solution has allowed us to work from home without security concerns.
What is most valuable?
I can't choose any specific feature that stands out against the competition. We largely implemented this product out of loyalty. We have been a Cisco shop for many years, which is what made us start using AnyConnect.
The security is good.
What needs improvement?
I think that the addition of single sign-on functionality would be helpful.
For how long have I used the solution?
We have been using the Cisco AnyConnect Secure Mobility Client for quite a long time.
What do I think about the stability of the solution?
The platform itself is very stable. The problem that we've had lately is more around connectivity.
What do I think about the scalability of the solution?
I do not have experience with scaling this product.
We have about 6,000 users and at this time, everyone is working from home. There are no plans to increase our usage at this point.
How are customer service and technical support?
The support can be fairly good. I would rate them a four out of five.
What's my experience with pricing, setup cost, and licensing?
The licensing costs are reasonable.
What other advice do I have?
As with most Cisco products, standing by itself, this solution is not perfect. However, if you take a suite of Cisco products then it will solve 99% of your challenges.
I would rate this solution a six out of ten.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
Head of IT Dept. at EServices Africa
Reliable, expandable, and has an easy implementation process
Pros and Cons
- "Support does solve our issues."
- "The cost could always be a bit less."
What is our primary use case?
It is primarily used for the occasional managers having to work out of office.
What is most valuable?
It's been fairly stable for us. I'm okay with it.
The language is fine. We don't have any issues as we're English and therefore don't come across barriers.
Support does solve our issues.
It can scale.
The initial setup is easy.
What needs improvement?
I haven't given improvements much thought.
Technical support could be better, especially when it comes to understanding the problems.
The cost could always be a bit less.
For how long have I used the solution?
I've been using the solution for around five years.
What do I think about the stability of the solution?
The solution is stable and reliable. There are no bugs or glitches. It doesn't crash or freeze.
What do I think about the scalability of the solution?
We don't have that many external users, so we are just using a few licenses of that, and we are okay.
The solution is scalable. However, we don't necessarily need to scale.
Less than ten people are using the product.
How are customer service and support?
I have made an occasional call to technical support. You don't always get a solution on a first call. That said, there's enough guidance to point in the right direction.
It takes time for them to understand what your problem is. So you have to spend much more time explaining the problem.
How was the initial setup?
It is easy to set up. It's not a problem at all. There are no issues with complexity.
What's my experience with pricing, setup cost, and licensing?
We do pay for the solution. It's a bundled option.
I can't speak to the exact price of the product. I don't handle the licensing. My understanding, however, is that it is expensive.
What other advice do I have?
I'm just a user. We don't buy directly. We use someone else.
So far, it meets our demands.
We are not at the latest version. We are either one branch or two branches behind. We are yet to update.
I'd rate the solution eight out of ten.
I'd recommend the solution to other companies if they can afford Cisco.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Updated: November 2024
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