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Cisco Webex Contact Center pros and cons

Vendor: Cisco
4.5 out of 5

Pros & Cons summary

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Prominent pros & cons

PROS

High flexibility and scalability for businesses of all sizes.
Easy integration with existing Cisco infrastructure and other platforms.
Comprehensive reporting and analytics capabilities for better decision-making.
Exceptional reliability and uptime ensuring seamless operations.
Advanced security features for safeguarding sensitive information.

CONS

Lacks comprehensive reporting features
Customer service response time is slow
Integration with third-party applications is limited
Occasional system stability issues
Needs more customization options
 

Cisco Webex Contact Center Pros review quotes

ESTEE Gabriel Carpio - PeerSpot reviewer
Sep 6, 2024
The collaboration function is an important feature. The tool is used for telecommuting and distance communication. For example, you can use Webex if you have a global service or team that needs to collaborate online.
Rayyan Saeed - PeerSpot reviewer
Nov 28, 2023
I rate the product's scalability a ten out of ten.
reviewer2293584 - PeerSpot reviewer
Jan 16, 2024
The central management tool, Control Hub, holds significant value for the management team.
 

Cisco Webex Contact Center Cons review quotes

ESTEE Gabriel Carpio - PeerSpot reviewer
Sep 6, 2024
When comparing Cisco to free collaboration tools like Google Meet and Teams, often included with Microsoft licenses, some clients, particularly those not in the enterprise sector, might prefer the free or more cost-effective options.
Rayyan Saeed - PeerSpot reviewer
Nov 28, 2023
With the solution, I face issues when trying to use the screen share option.