4me vs BMC FootPrints Service Core comparison

4me and BMC are both solutions in the IT Service Management (ITSM) category. 4me is ranked #17 with an average rating of 8.0, while BMC is ranked #30. 4me holds a 1.3% mindshare in ISM, compared to BMC’s 0.6% mindshare. Additionally, 100% of 4me users are willing to recommend the solution, compared to 90% of BMC users who would recommend it.

4me

Read 4 4me reviews

426 Views
242 Comparison Views

100% willing to recommend

BMC FootPrints Service Core

Read 10 BMC FootPrints Service Core reviews

216 Views
108 Comparison Views

90% willing to recommend

4me

BMC FootPrints Service Core

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 3, 2024

BMC FootPrints Service Core and 4me are IT service management solutions. BMC leads with customization capabilities, while 4me is better for collaboration, making it preferred by those valuing integrated features.

Features: BMC FootPrints Service Core provides advanced customization, automation workflows, and extensive asset management. 4me features seamless integration capabilities, strong collaboration tools, and flexible configuration. BMC focuses on customization, whereas 4me emphasizes collaboration.

Ease of Deployment and Customer Service: BMC FootPrints Service Core offers on-premises deployment with personalized customer support and tailored onboarding. 4me utilizes cloud-based deployment with efficient project management tools for swift setup. BMC is known for personalized support, while 4me provides scalability and a straightforward deployment procedure.

Pricing and ROI: BMC FootPrints Service Core generally has a lower setup cost, appealing to organizations needing significant customization, leading to favorable ROI. 4me may have higher setup costs, but provides ROI through its feature-rich platform that promotes efficiency and future scalability. BMC is cost-effective for customization, while 4me invests in advanced features and integrations.

To learn more, read our detailed 4me vs. BMC FootPrints Service Core Report (Updated: March 2025).

Buyer's Guide

4me vs. BMC FootPrints Service Core

March 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

4me

Ranking in IT Service Management (ITSM)

17th

Average Rating

8.0

Reviews Sentiment

8.5

Number of Reviews

Ranking in other categories

No ranking in other categories

BMC FootPrints Service Core

Ranking in IT Service Management (ITSM)

30th

Average Rating

8.2

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

Help Desk Software (28th)

Mindshare comparison

As of April 2025, in the IT Service Management (ITSM) category, the mindshare of 4me is 1.3%, up from 0.7% compared to the previous year. The mindshare of BMC FootPrints Service Core is 0.6%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Service Management (ITSM)

Featured Reviews

Anneri Van Der Merwe

4me Product Manager at Blue Turtle Technologies

Impressive scalability and reliability for seamless service management

One area where I believe there's room for improvement in the 4me system is the absence of an asset discovery tool. While it does offer integration options with external tools for this purpose, it would be highly advantageous if it either developed its own asset discovery tool or incorporated an existing one directly into the platform.

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Carrie Wu

Sr. Systems Analyst at Vancouver Fraser Port Authority

Supports the convergence of ticket management, IT, and customer services

I would give this product a rating of 8 out of 10 because it's a good system and it meets most of our requirements. It still has a lot of space to improve because the service desk function is changing all the time. This solution has to continually be innovative. It should also generate more user-friendly reports utilizing a collaborative framework. Additionally, I would tell anyone looking at similar solutions to first figure out their most important requirements. Then compare their requirements with the function of the ITMS to ensure compatibility. While at the same time they should look ahead at future requirements such as the cloud configuration, along with other vendor capabilities before making a decision.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The solution is highly stable."

"I like their request management as well as their project management."

"The multi-tenancy architecture, both in terms of functionality and reporting, is the best feature. It is a really well-thought, designed, and developed part of this product."

"It offers a comprehensive set of features without requiring additional payments for each feature."

"I have used Tier II BMC support a few times. They were very responsive and recreated my environment in their lab to support me."

"Implemented system-wide process for approving and tracking "employee move" requests for over 15,000 employees."

"It is stable and its technical support is good and quick."

"Technical support is good."

"Ability to auto-generate email messages, process email messages, and approvals."

"Having a one stop shop for linked assets and tickets has improved end user adoption and led to a reduction in phone/email tickets."

"The discovery feature is very flexible."

"It has helped the help desk team. We get our tickets in and are able to support our customers, the end-users, with this solution."

More BMC FootPrints Service Core pros

Cons

"We're still biased towards our previous, more mature product. 4me still needs to reach that level of maturity."

"Asset Discovery is a feature that should be added."

"We would like to be able to customize and brand the solution, or at least the majority of its features and dashboards, particularly those that will be used by a large number of people."

"One area where I believe there's room for improvement in the 4me system is the absence of an asset discovery tool."

"Hyphens are not allowed in the quick search bar. This has created a problem in our environment where we use hyphens in our asset names."

"The mobile version of this product does not support asset management."

"It would be better if it were more user-friendly. The reporting part in the version we have is a little complicated. It takes too long to build and report. It would also be better if there were another way to manage notifications."

"The pricing could be a little lower and the product should cover more iTel versions."

"It is pretty clunky and not very intuitive. Even though I have used it for many years, I don't think it is a very good ITSM platform in general. In the telecom space, a lot of telco providers use this solution, but from my perspective, it is not very user friendly. It is a bit more laborious. There are still too many human touchpoints. There can be a little bit more automation. It would also be good to integrate it with other tools. Integration is quite difficult, especially in the telco space."

"Reporting could be improved along with the option to create more fine tuned reports and to create specific fields for each type of ticket."

"We need more customizable reporting functionality. We could also use more collaboration of service desk tickets. This will allow for two departments to share the same information, track the progress of the total task scope no matter how complex the request is."

"It would be nice if they added the ability to go directly to a form via a deep link URL."

More BMC FootPrints Service Core cons

Pricing and Cost Advice

"This pricing falls on the lower end of the spectrum, making it a cost-effective option."

"It is the most affordable because it is priced per month per user."

"The licensing costs on the website are about $60 for pay-as-you-go. And then it decreases based on volume discounts or something."

"The pricing is expensive."

"Our costs are well over $250,000."

"The licensing for FootPrints is a perpetual license with an annual support fee."

"This solution has good pricing."

"Cost was on par with other service desk products, and well below Remedy, while still being a BMC product."

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Top Industries

By visitors reading reviews

Computer Software Company

26%

Healthcare Company

Energy/Utilities Company

Government

17%

Computer Software Company

13%

Educational Organization

11%

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about 4me?

The multi-tenancy architecture, both in terms of functionality and reporting, is the best feature. It is a really well-thought, designed, and developed part of this product.

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What is your experience regarding pricing and costs for 4me?

The pricing is expensive. I rate it an eight out of ten.

See all answers

What needs improvement with 4me?

Asset Discovery is a feature that should be added.

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Comparisons

ServiceNow vs 4me

Compared 100% of the time

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ServiceNow vs BMC FootPrints Service Core

Compared 51% of the time

Rezolve AI Platform vs BMC FootPrints Service Core

Compared 49% of the time

More BMC FootPrints Service Core Competitors

Product Reports

Buyer's Guide

IT Service Management (ITSM)

March 2025

Download 4me product report

Buyer's Guide

IT Service Management (ITSM)

March 2025

Download BMC FootPrints Service Core product report

Also Known As

No data available

FootPrints Service Core

Overview

4me is the first enterprise service management application specifically built to support the Service Integration and Management (SIAM) approach. It allows the internal and external service providers of an enterprise to collaborate while 4me keeps track of the service levels. 4me also offers, by far, the fastest global response times and the most user-friendly interface.

4me

FootPrints Service Core integrates IT service and asset management for end-to-end business services, and it's easy to install, use, and support. With configurable capabilities that streamline service delivery, FootPrints improves customer satisfaction and IT's reputation with your business users.

BMC

Sample Customers

Information Not Available

Cast & Crew

Buyer's Guide

4me vs. BMC FootPrints Service Core

March 2025

Free Report: 4me vs. BMC FootPrints Service Core

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