BMC FootPrints Service Core vs ServiceNow comparison

BMC and ServiceNow are both solutions in the IT Service Management (ITSM) category. BMC is ranked #30, while ServiceNow is ranked #1 with an average rating of 8.5. BMC holds a 0.6% mindshare in ISM, compared to ServiceNow’s 24.2% mindshare. Additionally, 90% of BMC users are willing to recommend the solution, compared to 92% of ServiceNow users who would recommend it.

BMC FootPrints Service Core

Read 10 BMC FootPrints Service Core reviews

216 Views
108 Comparison Views

90% willing to recommend

ServiceNow

Read 216 ServiceNow reviews

10,417 Views
7,111 Comparison Views

92% willing to recommend

BMC FootPrints Service Core

ServiceNow

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Executive SummaryUpdated on Nov 3, 2024

ServiceNow and BMC FootPrints Service Core are competing products in the IT service management solutions space, with ServiceNow having the upper hand in pricing and support, while BMC FootPrints Service Core stands out for its comprehensive feature set, appealing to those seeking feature-rich solutions.

Features: ServiceNow offers a scalable cloud-based platform with strong workflow automation and robust customization capabilities, making it suitable for enterprises needing extensive process integration. BMC FootPrints Service Core features an intuitive drag-and-drop interface, customizable dashboards, and extensive reporting tools, which make it attractive for businesses focusing on adaptability and user-driven customization.

Room for Improvement: ServiceNow could improve by reducing its high initial setup costs, expanding flexible deployment options, and enhancing manual integration processes for businesses not prioritizing automation. BMC FootPrints Service Core may need to boost its cloud capabilities, streamline automation functionalities, and provide more comprehensive support options to compete effectively with its counterpart's automation and integration offerings.

Ease of Deployment and Customer Service: ServiceNow offers a cloud deployment model known for swift implementation and consistent support, reducing infrastructure burdens. BMC FootPrints Service Core provides both on-premises and cloud options, offering flexibility in deployment and satisfactory customer service. ServiceNow facilitates a smoother setup process with significant support, whereas BMC’s versatile deployment options offer adaptability for varied infrastructure scenarios.

Pricing and ROI: ServiceNow typically involves higher initial setup costs but focuses on automation and integration that can lead to substantial ROI over time through reduced operational inefficiencies. BMC FootPrints Service Core presents more affordable upfront costs with ROI driven by its customizable features and adaptability. The primary pricing distinction lies in ServiceNow's long-term efficiency gains versus BMC's cost-effectiveness and feature-driven ROI outlook.

To learn more, read our detailed BMC FootPrints Service Core vs. ServiceNow Report (Updated: February 2025).

Buyer's Guide

BMC FootPrints Service Core vs. ServiceNow

February 2025

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Helped 845,040 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

BMC FootPrints Service Core

Ranking in Help Desk Software

28th

Ranking in IT Service Management (ITSM)

30th

Average Rating

8.2

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

No ranking in other categories

ServiceNow

Ranking in Help Desk Software

1st

Ranking in IT Service Management (ITSM)

1st

Average Rating

8.4

Reviews Sentiment

6.9

Number of Reviews

216

Ranking in other categories

IT Asset Management (1st), Rapid Application Development Software (2nd), No-Code Development Platforms (1st)

Mindshare comparison

As of April 2025, in the IT Service Management (ITSM) category, the mindshare of BMC FootPrints Service Core is 0.6%, up from 0.3% compared to the previous year. The mindshare of ServiceNow is 24.2%, down from 27.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Service Management (ITSM)

Featured Reviews

Carrie Wu

Sr. Systems Analyst at Vancouver Fraser Port Authority

Supports the convergence of ticket management, IT, and customer services

I would give this product a rating of 8 out of 10 because it's a good system and it meets most of our requirements. It still has a lot of space to improve because the service desk function is changing all the time. This solution has to continually be innovative. It should also generate more user-friendly reports utilizing a collaborative framework. Additionally, I would tell anyone looking at similar solutions to first figure out their most important requirements. Then compare their requirements with the function of the ITMS to ensure compatibility. While at the same time they should look ahead at future requirements such as the cloud configuration, along with other vendor capabilities before making a decision.

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Somnath Kand

Team Lead at LTI - Larsen & Toubro Infotech

Custom integration and reporting lead to efficient ticket management

There is a need for bug or error tracking in ServiceNow. Although there are child incidents or tickets, tracking primary issues or bugs within enhancements is not present. The reporting features in the new portal could be more user-friendly. While it provides options to minimize chart and image sizes, actual implementation doesn't always reflect these changes.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Ability to auto-generate email messages, process email messages, and approvals."

"It has helped the help desk team. We get our tickets in and are able to support our customers, the end-users, with this solution."

"It is stable and its technical support is good and quick."

"I like the fact that FootPrints is a relational database, so every item in the database can be linked to another. This helps create history and audit trails for each CI."

"Having a one stop shop for linked assets and tickets has improved end user adoption and led to a reduction in phone/email tickets."

"Implemented system-wide process for approving and tracking "employee move" requests for over 15,000 employees."

"I have used Tier II BMC support a few times. They were very responsive and recreated my environment in their lab to support me."

"I think the most important feature is the ability to receive valuable ticket status support in a timely manner with little to no downtime interruptions."

More BMC FootPrints Service Core pros

"We have found change management and CMDB to be very useful."

"It's great to do statuses or to review tasks."

"The most valuable features of the solution are the ease of use and the sensor for ticketing systems."

"I like the reporting aspect of it. It helps us know where we stand regarding the types of issues we're receiving... It also shows us trends. That enables us to possibly predict an issue that might come up in the future as well as what is happening right now. We will like that feature. With it, we can either avoid certain issues or know where we need to focus more regarding the service we provide."

"A workflow automation platform that's reliable, performs well, and has good reporting and integration."

"Great that it's knowledge-based and you can use the flows in ServiceNow."

"I have found that sorting and grouping functions are particularly useful."

"The workflow makes things extremely efficient and it improves effectiveness."

More ServiceNow pros

Cons

"We need more customizable reporting functionality. We could also use more collaboration of service desk tickets. This will allow for two departments to share the same information, track the progress of the total task scope no matter how complex the request is."

"It would be nice if they added the ability to go directly to a form via a deep link URL."

"It is pretty clunky and not very intuitive. Even though I have used it for many years, I don't think it is a very good ITSM platform in general. In the telecom space, a lot of telco providers use this solution, but from my perspective, it is not very user friendly. It is a bit more laborious. There are still too many human touchpoints. There can be a little bit more automation. It would also be good to integrate it with other tools. Integration is quite difficult, especially in the telco space."

"Hyphens are not allowed in the quick search bar. This has created a problem in our environment where we use hyphens in our asset names."

"The pricing could be a little lower and the product should cover more iTel versions."

"The workflow should be made to be more user-friendly. It should also have more granular scalability."

"It would be better if it were more user-friendly. The reporting part in the version we have is a little complicated. It takes too long to build and report. It would also be better if there were another way to manage notifications."

"Reporting could be improved along with the option to create more fine tuned reports and to create specific fields for each type of ticket."

More BMC FootPrints Service Core cons

"I have a problem with the way the solution's price is calculated."

"The visuals are the one area where there is opportunity for improvement."

"Their GUI could be updated."

"Complexities in the organization made the initial deployment complex."

"There are sometimes challenges with the portal being a bit confusing for new users. The implementation of the portal and workspaces is quite different, and improvements in this area would be beneficial."

"The solution could improve by being more stable."

"It's a great platform, but there's still room for improvement. As the solutions stands now, you do need a lot of previous experience to use it. It would be great if they could develop some use case templates. This would be beneficial for a small and medium-sized businesses."

"The utilization of AI in ServiceNow needs enhancement."

More ServiceNow cons

Pricing and Cost Advice

"This solution has good pricing."

"The licensing for FootPrints is a perpetual license with an annual support fee."

"Our costs are well over $250,000."

"Cost was on par with other service desk products, and well below Remedy, while still being a BMC product."

"They could be more competitive with their licensing."

"Getting the solution up and running is expensive."

"The price of this solution is expensive."

"The mandatory minimum is US$ 20,000 for licensing."

"I know that it's not too bad because people continue to use it and they are happy to renew up their contract."

"ServiceNow is a leader and its pricing is quite good, quite competitive... Sometimes some plugins are not priced reasonably but, generally, the platform itself, its modules, are priced reasonably."

"The solution is priced for medium to enterprises sized businesses. However, it is expensive compared to competitors."

"Isn't pricing always too much? We really do chafe at the ITIL licensing. ITOM is also pretty expensive."

More ServiceNow pricing and cost advice

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Top Industries

By visitors reading reviews

Government

17%

Computer Software Company

13%

Educational Organization

11%

Financial Services Firm

11%

Educational Organization

28%

Computer Software Company

10%

Financial Services Firm

10%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

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Which solution is better for developing non-ITSM applications: OutSystems or Service Now?

The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping th...

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Would you choose ServiceNow over Microsoft PowerApps?

Hi Netanya, I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp. Because ServiceNow has a very strong module (Performance Analysis) reporting which will ...

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What do you like most about ServiceNow?

The solution has a user-friendly interface.

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Product Reports

Buyer's Guide

IT Service Management (ITSM)

March 2025

Download BMC FootPrints Service Core product report

Buyer's Guide

ServiceNow

March 2025

Download ServiceNow product report

Also Known As

FootPrints Service Core

No data available

Overview

FootPrints Service Core integrates IT service and asset management for end-to-end business services, and it's easy to install, use, and support. With configurable capabilities that streamline service delivery, FootPrints improves customer satisfaction and IT's reputation with your business users.

BMC

ServiceNow is a cloud-based task-management platform that specializes in IT operations management (ITOM), IT services management (ITSM), and IT business management (ITBM). ServiceNow allows users to manage their teams, projects, and customer interactions using a variety of different plugins and apps with which it easily integrates.

ServiceNow offers prebuilt applications to support any process, as well as a framework and tools that allow you to build your own.

ServiceNow’s service management solutions include change, request, incident, problem, and cost management, as well as HR, IT, field service, and facilities management solutions. They also cover business management solutions such as vendor performance management, financial management, performance analytics and project portfolio suite, as well as governance, risk, and compliance.

“The Smarter Way to Workflow”

ServiceNow’s activities, processes, and tasks are overseen as part of a comprehensive managed workflow that supports such features as real-time collaboration, communication, and resource sharing. ServiceNow’s suite of products allow for operation using serverless computing, and include the categories of Business Apps, Customer Service, HR, IT, and Security.

ServiceNow can be used to support most workflows because of the wide range of tools it offers. These include on-suite ticketing tools, predictive modeling to manage workflows, and benchmarking for the tracking of progress. ServiceNow can assist with artificial intelligence and machine learning processes and can be used to organize the cases of a help/service desk as well as for instance management and problem management. It also smoothly integrates with many legacy systems.

ServiceNow offers service management software for industries including:

Cloud services
Education
Financial services
Government
Healthcare
Manufacturing
Telecommunications

Reviews from Real Users

PeerSpot users prefer ServiceNow to its competitors because of its scalability, stability, and ease of use. It helps everyone in the company to be on the same page by creating a single source of record across all departments. One user stated that “I’ve definitely used over 20 project management solutions, but they can't be compared with ServiceNow.” Another said that “ServiceNow is an industry leader in multiple areas and provides an excellent ROI.”

ServiceNow

Sample Customers

Cast & Crew

AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow

Buyer's Guide

BMC FootPrints Service Core vs. ServiceNow

February 2025

Free Report: BMC FootPrints Service Core vs. ServiceNow

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