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Adobe ColdFusion vs ServiceNow comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 17, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.5
Adobe ColdFusion accelerates development speed, enhances security, improves productivity, integrates easily, and boosts ROI with faster project completion.
Sentiment score
6.9
ServiceNow generally delivers high ROI, boosting efficiency and productivity, though initial adoption challenges and costs exist for some users.
 

Customer Service

Sentiment score
6.5
Adobe ColdFusion customer service excels with responsive, knowledgeable teams providing timely assistance and effective technical guidance.
Sentiment score
7.1
ServiceNow's support is praised for responsiveness but inconsistent with complexities; community aids, yet customization support needs improvement.
 

Scalability Issues

Sentiment score
8.1
Adobe ColdFusion efficiently handles high traffic and complex tasks, ideal for large-scale applications with robust customization options.
Sentiment score
7.4
ServiceNow scales effectively, accommodating larger user bases, though cost and performance issues may require closer attention during implementation.
 

Stability Issues

Sentiment score
7.3
Adobe ColdFusion is a reliable and stable platform, ideal for web application development with consistent performance under heavy workloads.
Sentiment score
7.7
ServiceNow is highly stable and reliable, with minimal downtime and excellent performance, despite occasional minor issues.
 

Room For Improvement

Adobe ColdFusion needs performance, documentation, stability, cost, security, and integration improvements to meet modern industry standards.
ServiceNow faces challenges with high costs, complex usability, limited support, and needs improvements in flexibility, integration, and documentation.
 

Setup Cost

<p>Adobe ColdFusion pricing starts at $2,499 for Standard and $9,499 for Enterprise, varying with features, support, and licensing.</p>
ServiceNow's pricing is high, often per-user, with variable costs needing negotiation for better transparency and flexibility.
 

Valuable Features

Adobe ColdFusion excels in rapid development, database integration, and security, with high performance and comprehensive documentation praised by users.
ServiceNow provides flexible, customizable IT solutions with integration capabilities and intuitive design, enhancing workflows and departmental collaboration.
 

Categories and Ranking

Adobe ColdFusion
Ranking in Rapid Application Development Software
21st
Average Rating
8.6
Reviews Sentiment
6.9
Number of Reviews
6
Ranking in other categories
Low-Code Development Platforms (20th)
ServiceNow
Ranking in Rapid Application Development Software
2nd
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
214
Ranking in other categories
Help Desk Software (1st), IT Asset Management (1st), IT Service Management (ITSM) (1st), No-Code Development Platforms (1st)
 

Mindshare comparison

As of December 2024, in the Rapid Application Development Software category, the mindshare of Adobe ColdFusion is 0.5%, up from 0.4% compared to the previous year. The mindshare of ServiceNow is 11.5%, up from 9.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Rapid Application Development Software
 

Featured Reviews

RakibulIslam - PeerSpot reviewer
An easy-to-setup tool that can be used to automate repetitive tasks
Currently, they have some legacy connectors with different tools, and they are creating native connectors. For example, AEM was only using HTTP or SMTP connections. However, now, AEM also has a native connector. In Adobe Workfront, if we use those connectors, we can push data through them. Previously there were no in-built connectors for Power BI and the dashboard. Now I see that connectors are there in Adobe ColdFusion though I have not used them yet. Previously when I was trying to create some data, it was very difficult to get real-time data from Workfront. I would like to say that it could be an area of improvement if it was possible to get real-time data, and we can create some connectors like the ones on Power BI or Tableau. Now we have the option with which we can schedule a time, like one or two hours, five times a day, allowing us to push the data with Power BI or an external tool. However, with real-time data, it's really difficult now. For ColdFusion, since I do not have that much expertise, I would say that whatever issue I face, I will resolve them. For that, I would like to get real-time data using the tool. Hence, I would like to get a real-time dashboard all the time.
Fabio QUINTANILHA - PeerSpot reviewer
A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs
As much as possible, we use the out-of-the-box features. We do very few customizations. We follow the schedule to refresh the versions when they come up. As an end-user, I am not happy with the scalability. We have to wait a long time to buy more capacity. It is not an issue with the tool. Our team must manage it better. ServiceNow is a powerful tool. As long as we have enough users, it works. Overall, I rate the tool an eight out of ten.
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Top Industries

By visitors reading reviews
Government
23%
Financial Services Firm
10%
Computer Software Company
9%
Manufacturing Company
8%
Educational Organization
26%
Computer Software Company
10%
Financial Services Firm
10%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about Adobe ColdFusion?
I would like to say that its best feature is its different kinds of connectors. We have lots of in-built connectors.
What is your experience regarding pricing and costs for Adobe ColdFusion?
The tool's pricing is high but it's totally worth the investment.
What needs improvement with Adobe ColdFusion?
Currently, they have some legacy connectors with different tools, and they are creating native connectors. For example, AEM was only using HTTP or SMTP connections. However, now, AEM also has a nat...
Which solution is better for developing non-ITSM applications: OutSystems or Service Now?
The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping th...
Would you choose ServiceNow over Microsoft PowerApps?
Hi Netanya, I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp. Because ServiceNow has a very strong module (Performance Analysis) reporting which will ...
What do you like most about ServiceNow?
The solution has a user-friendly interface.
 

Learn More

 

Overview

 

Sample Customers

Inspirus, Promisan, Webapper, Giva, Frontech Solutions Inc, Digicon, ITX Corp, Wall Street Magnate, SimulTV, ten24 Digital Solutions, Prospective Medical Data International Inc, Alcatel-Lucent
AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow    
Find out what your peers are saying about Adobe ColdFusion vs. ServiceNow and other solutions. Updated: December 2024.
824,067 professionals have used our research since 2012.