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Adobe Experience Manager vs Adobe Web Experience Management comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Scalability Issues

Sentiment score
7.7
Adobe Experience Manager efficiently scales for large enterprises, handling load stress, easy customization, and smooth cloud migration post-transition.
No sentiment score available
 

Valuable Features

Sentiment score
8.3
Adobe Experience Manager offers ease of use, integration with Adobe Marketing Cloud, and robust tools for digital asset and content management.
No sentiment score available
The integration of customer behavior and website setup is impressive.
 

Room For Improvement

Sentiment score
4.1
Adobe Experience Manager faces criticism for its high cost, complexity, limited documentation, inefficient support, and challenging integration with Microsoft.
No sentiment score available
Technical support could be improved, especially for smaller companies.
 

Stability Issues

Sentiment score
8.2
Adobe Experience Manager is stable and secure, with cloud version benefits, despite some setup and integration issues.
No sentiment score available
 

Customer Service

Sentiment score
9.0
Adobe Experience Manager support is skilled but slow, varying by company size, focusing on base issues over custom code.
No sentiment score available
They are attentive to big companies but tend to be negligent towards mid-sized companies.
 

Setup Cost

No sentiment score available
Adobe Experience Manager is expensive with variable licensing, but efficient for large websites and offers a one-month free trial.
No sentiment score available
For large enterprises, the cost is often comparable with other major CMSs.
 

Categories and Ranking

Adobe Experience Manager
Average Rating
8.0
Reviews Sentiment
7.5
Number of Reviews
20
Ranking in other categories
Enterprise Content Management (8th), Web Content Management (3rd), Enterprise Social Software (5th), Digital Experience Platforms (DXP) (1st)
Adobe Web Experience Manage...
Average Rating
8.0
Number of Reviews
2
Ranking in other categories
Customer Experience Management (12th)
 

Mindshare comparison

While both are Customer Relationship Management solutions, they serve different purposes. Adobe Experience Manager is designed for Enterprise Content Management and holds a mindshare of 2.9%, up 2.7% compared to last year.
Adobe Web Experience Management, on the other hand, focuses on Customer Experience Management, holds 4.1% mindshare, down 6.3% since last year.
Enterprise Content Management
Customer Experience Management
 

Featured Reviews

Prince Shivhare - PeerSpot reviewer
Managing content is very user-friendly, AEM makes maintenance simple and auto-scalable
Area of improvement for Cloud Service: For the last four years, I've been working on AEM as a Cloud Service. I feel the tool has all the features needed for production, but the problem is with skills. Depending on the skill level of the developers building the components within Adobe Experience Manager, you can have a very streamlined implementation or a very difficult one. Tool-wise, the Adobe Experience Manager support team is not very responsive when the user faces issues in AEM as a Cloud Service. If I reach out to Adobe for something, they create a ticket, and then I might wait three to four days for a response. When I have issues, I want an immediate response. On AEM as a Cloud Service, this is the one thing I think Adobe needs to improve. They should resolve issues within a day so everything runs smoothly for the user. Area of improvement for on-premises: For on-premises AEM, everything is managed by us, but since Adobe Experience Manager was not a very big market earlier (though it's growing now), there are limited clients. The cost of the tool is high, and maintenance is heavy – it's very costly. So, the developers working in AEM development might not always have the proper skills to develop the components. For example, in a normal website, we often see carousels which represent your website in a very dynamic way. Now, suppose you have two carousels on the page – one at the top and the next at the bottom. They have different purposes. If I'm a skilled developer, I'll create one component and serve both banners with the same component – a single, dynamic component. This makes it easy for content editors in the production environment to drag, drop, and change the content. But, if I'm not an experienced developer or I don't have knowledge of AEM, I might create two components – one for the top and one for the bottom. Maintenance becomes heavy, and it's harder for the content team to understand which component to use. A less experienced developer might create multiple components for the same function, increasing complexity and challenges. Over the last three to four years, this lack of resources and skilled AM developers has created these kinds of issues.
Syed Hasan - PeerSpot reviewer
It has a lot of features, and it is very easy to learn, use, integrate, and manage
It would be better if it also supports some styling. Currently, whenever we have to do design for a particular client according to their brand strategy, it takes a good amount of effort. Adobe never focuses on this area. They say that you design your pages, templates, etc. If they can define common components or a common section of the style sheet so that if you want to have a button by default, you can go and just mention the specifications, such as the color code, and those specifications are automatically followed across the whole site or multiple sites according to the brand strategy. Such functionality will be helpful because currently, it takes a lot of effort to manage them separately. They can increase the number of components in terms of combinations. For example, if I take an image and a text component, currently, Adobe gives you just an image and text component. It should provide multiple versions, such as image, text, and video. That's because, on most of the sites, clients always come up with this combination. They want to have a video. They want to have an image, and they want to have some text. There could be options to have any of the following combinations: * The image on the left, the video on the right, and the text at the bottom. * The image on the left, the video on the right, and the text at the top. * The image in the center, the video on top, and the text at the bottom. If they can come up with such permutations and combinations, it will make the work easier. It will help us in putting out the site in a faster way, instead of us having to do the regular development every time. They can come up with some out-of-the-box components to help you drag and drop a video that will be displayed in a particular player. Currently, some of the features are not available, and we have to customize them. They can look into the top video players that are being used by most of the end-users from a location and provide out-of-the-box components. They can look into the features of YouTube, Vimeo, and other top players.
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Top Industries

By visitors reading reviews
Educational Organization
45%
Financial Services Firm
10%
Computer Software Company
8%
Manufacturing Company
4%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about Adobe Experience Manager?
It is easy to learn. You don't need to be an advanced Java developer.
What needs improvement with Adobe Experience Manager?
Adobe Experience Manager could improve by allowing the reuse of components like a progress bar across multiple pages to make the development process more efficient. Currently, changes have to be ma...
What is your primary use case for Adobe Experience Manager?
I am a full stack developer, focusing more on the front end. I work with frameworks like React and JavaScript. I would like to give a review about Adobe Experience Manager, which I have used for ma...
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Also Known As

Adobe Day CQ5, Ektron Social Marketing, Episerver Content Cloud
No data available
 

Learn More

 

Overview

 

Sample Customers

Metra
Rundfunk Berlin-Brandenburg, University of Georgia, The University of Auckland, Dalhousie University, KfW Bankengruppe, IG Group, National Australia Bank, Investec, New Mexico Department of Transportation (NMDOT), Swiss Federal Railways (SBB), Singapore Tourism Board, European Southern Observatory (ESO)
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816,406 professionals have used our research since 2012.