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Adobe Experience Manager vs Sitecore Experience Manager comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 8, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Scalability Issues

Sentiment score
7.7
Adobe Experience Manager efficiently scales for large enterprises, handling load stress, easy customization, and smooth cloud migration post-transition.
No sentiment score available
 

Valuable Features

Sentiment score
8.3
Adobe Experience Manager offers ease of use, integration with Adobe Marketing Cloud, and robust tools for digital asset and content management.
No sentiment score available
The integration of customer behavior and website setup is impressive.
 

Room For Improvement

Sentiment score
4.1
Adobe Experience Manager faces criticism for its high cost, complexity, limited documentation, inefficient support, and challenging integration with Microsoft.
No sentiment score available
Technical support could be improved, especially for smaller companies.
 

Stability Issues

Sentiment score
8.2
Adobe Experience Manager is stable and secure, with cloud version benefits, despite some setup and integration issues.
No sentiment score available
 

Customer Service

Sentiment score
9.0
Adobe Experience Manager support is skilled but slow, varying by company size, focusing on base issues over custom code.
No sentiment score available
They are attentive to big companies but tend to be negligent towards mid-sized companies.
 

Setup Cost

No sentiment score available
Adobe Experience Manager is expensive with variable licensing, but efficient for large websites and offers a one-month free trial.
No sentiment score available
For large enterprises, the cost is often comparable with other major CMSs.
 

Categories and Ranking

Adobe Experience Manager
Ranking in Web Content Management
3rd
Average Rating
8.0
Reviews Sentiment
7.5
Number of Reviews
20
Ranking in other categories
Enterprise Content Management (8th), Enterprise Social Software (5th), Digital Experience Platforms (DXP) (1st)
Sitecore Experience Manager
Ranking in Web Content Management
8th
Average Rating
6.0
Number of Reviews
1
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of November 2024, in the Web Content Management category, the mindshare of Adobe Experience Manager is 12.9%, down from 15.3% compared to the previous year. The mindshare of Sitecore Experience Manager is 2.4%, down from 4.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Web Content Management
 

Featured Reviews

Prince Shivhare - PeerSpot reviewer
Managing content is very user-friendly, AEM makes maintenance simple and auto-scalable
Area of improvement for Cloud Service: For the last four years, I've been working on AEM as a Cloud Service. I feel the tool has all the features needed for production, but the problem is with skills. Depending on the skill level of the developers building the components within Adobe Experience Manager, you can have a very streamlined implementation or a very difficult one. Tool-wise, the Adobe Experience Manager support team is not very responsive when the user faces issues in AEM as a Cloud Service. If I reach out to Adobe for something, they create a ticket, and then I might wait three to four days for a response. When I have issues, I want an immediate response. On AEM as a Cloud Service, this is the one thing I think Adobe needs to improve. They should resolve issues within a day so everything runs smoothly for the user. Area of improvement for on-premises: For on-premises AEM, everything is managed by us, but since Adobe Experience Manager was not a very big market earlier (though it's growing now), there are limited clients. The cost of the tool is high, and maintenance is heavy – it's very costly. So, the developers working in AEM development might not always have the proper skills to develop the components. For example, in a normal website, we often see carousels which represent your website in a very dynamic way. Now, suppose you have two carousels on the page – one at the top and the next at the bottom. They have different purposes. If I'm a skilled developer, I'll create one component and serve both banners with the same component – a single, dynamic component. This makes it easy for content editors in the production environment to drag, drop, and change the content. But, if I'm not an experienced developer or I don't have knowledge of AEM, I might create two components – one for the top and one for the bottom. Maintenance becomes heavy, and it's harder for the content team to understand which component to use. A less experienced developer might create multiple components for the same function, increasing complexity and challenges. Over the last three to four years, this lack of resources and skilled AM developers has created these kinds of issues.
it_user72771 - PeerSpot reviewer
It's a CMS with the usual features and functions. It was an old version and for us to move to a newer version we had to take three separate projects with each one incurring significant cost.
I feel a little bad giving Sitecore a 6/10, because I think the problems the organisation I worked for had with it were partially because of:  - shiny toy purchase - not fit for the org's purpose (more to do with the org) - UX and UI was poor meaning users didn't engage with it even after…
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Top Industries

By visitors reading reviews
Educational Organization
45%
Financial Services Firm
10%
Computer Software Company
8%
Manufacturing Company
4%
Educational Organization
39%
Computer Software Company
15%
Manufacturing Company
9%
Real Estate/Law Firm
4%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about Adobe Experience Manager?
It is easy to learn. You don't need to be an advanced Java developer.
What needs improvement with Adobe Experience Manager?
Adobe Experience Manager could improve by allowing the reuse of components like a progress bar across multiple pages to make the development process more efficient. Currently, changes have to be ma...
What is your primary use case for Adobe Experience Manager?
I am a full stack developer, focusing more on the front end. I work with frameworks like React and JavaScript. I would like to give a review about Adobe Experience Manager, which I have used for ma...
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Also Known As

Adobe Day CQ5, Ektron Social Marketing, Episerver Content Cloud
Sitecore XM
 

Learn More

 

Overview

 

Sample Customers

Metra
easyJet, Toshiba, Thomas Cook Travel Group, Oxfam, New York Life, Jabra, Graf von Faber-Castell, Canon, Boy Scouts of America
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