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Aisera AI Customer Service vs ServiceNow comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

Aisera AI Customer Service
Ranking in Help Desk Software
44th
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
AI-Powered Chatbots (10th)
ServiceNow
Ranking in Help Desk Software
1st
Average Rating
8.4
Number of Reviews
214
Ranking in other categories
IT Asset Management (1st), IT Service Management (ITSM) (1st), Rapid Application Development Software (4th), No-Code Development Platforms (1st)
 

Mindshare comparison

As of November 2024, in the Help Desk Software category, the mindshare of Aisera AI Customer Service is 0.2%, down from 0.2% compared to the previous year. The mindshare of ServiceNow is 25.3%, down from 26.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Help Desk Software
 

Featured Reviews

Use Aisera AI Customer Service?
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Fabio QUINTANILHA - PeerSpot reviewer
Jan 29, 2024
A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs
I use the solution to collect data to build KPIs. We promote and foster the usage of workflows in the company We use the data to compare and review situations, propose improvements, and promote action items. SPM and ITSM features are the most helpful. The product’s standard user experience is…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pricing and Cost Advice

Information not available
"It is fairly expensive."
"I know that it's not too bad because people continue to use it and they are happy to renew up their contract."
"The licensing expenses are excessively high."
"This is a pretty expensive product, so the licensing could be better."
"The pricing is on the high side, but if you look at the stability and option to work, it's kind of justified."
"Isn't pricing always too much? We really do chafe at the ITIL licensing. ITOM is also pretty expensive."
"It has a higher cost compared to local/regional solutions."
"Some time ago it was expensive, but large companies have special contracts. It's enterprise prices, and we're talking about millions per year."
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Top Industries

By visitors reading reviews
Financial Services Firm
19%
Healthcare Company
18%
Computer Software Company
14%
Manufacturing Company
5%
Educational Organization
25%
Computer Software Company
11%
Financial Services Firm
10%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

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Which solution is better for developing non-ITSM applications: OutSystems or Service Now?
The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping th...
Would you choose ServiceNow over Microsoft PowerApps?
Hi Netanya, I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp. Because ServiceNow has a very strong module (Performance Analysis) reporting which will ...
What do you like most about ServiceNow?
The solution has a user-friendly interface.
 

Learn More

 

Overview

 

Sample Customers

8x8, Mcafee, Autodesk
AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow    
Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. Updated: October 2024.
814,649 professionals have used our research since 2012.