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Alcatel-Lucent OmniPCX Enterprise Communication Server vs Genesys PureConnect comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

Alcatel-Lucent OmniPCX Ente...
Ranking in IP Telephony & Unified Communications
4th
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
No ranking in other categories
Genesys PureConnect
Ranking in IP Telephony & Unified Communications
2nd
Average Rating
9.0
Number of Reviews
1
Ranking in other categories
Workforce Engagement Management (3rd), Contact Center Infrastructure (5th), Unified Communications (7th)
 

Mindshare comparison

As of November 2024, in the IP Telephony & Unified Communications category, the mindshare of Alcatel-Lucent OmniPCX Enterprise Communication Server is 2.7%, down from 5.9% compared to the previous year. The mindshare of Genesys PureConnect is 2.3%, down from 3.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IP Telephony & Unified Communications
 

Featured Reviews

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Mohamed-Saber - PeerSpot reviewer
Dec 22, 2022
Provides great functionality
There are many use cases for Genesys, as it has almost all the channels needed to have a better customer experience which will increase customer satisfaction A most valuable feature is that it can be customized to meet all customer needs.  As of now, they are doing great in all areas and they…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
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Top Industries

By visitors reading reviews
No data available
Computer Software Company
17%
Financial Services Firm
10%
Manufacturing Company
10%
Healthcare Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
No data available
 

Questions from the Community

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What do you like most about Genesys PureConnect?
Can integrate with a lot of gateways in voice.
What needs improvement with Genesys PureConnect?
As of now, they are doing great in all areas and they keep improving their services
What is your primary use case for Genesys PureConnect?
There are many use cases for Genesys, as it has almost all the channels needed to have a better customer experience which will increase customer satisfaction.
 

Comparisons

 

Also Known As

Alcatel Lucent OmniPCX Enterprise Communication Server, Alcatel-Lucent OmniPCX CS, OmniPCX Enterprise Communication Server, OmniPCX CS
Interactive Intelligence Customer Interaction Center, CIC
 

Overview

 

Sample Customers

Blickle and Scherer, Loughborough University, CSF Inox, Caritas Speyer
Americas Credit Union, Nowa Era, ING Bank, SJ Traffic Control, Western & Southern Life, Thomas Cook Northern Europe, Raiffeisen Bank, T-Mobile Austria, BOS Bank, mBank, Lasik MD, Allianz, Memira, Goteborg Energi AB
Find out what your peers are saying about Cisco, Genesys, Digium and others in IP Telephony & Unified Communications. Updated: October 2024.
814,649 professionals have used our research since 2012.