Try our new research platform with insights from 80,000+ expert users

Alemba Service Manager vs BMC FootPrints Service Core comparison

Alemba and BMC are both solutions in the IT Service Management (ITSM) category. Alemba is ranked #24 with an average rating of 7.0, while BMC is ranked #30. Alemba holds a 0.8% mindshare in ISM, compared to BMC’s 0.6% mindshare. Additionally, 100% of Alemba users are willing to recommend the solution, compared to 90% of BMC users who would recommend it.
Alemba Service Manager
Read 3 Alemba Service Manager reviews
  • 384 Views
  • 221 Comparison Views
100% willing to recommend
BMC FootPrints Service Core
Read 10 BMC FootPrints Service Core reviews
  • 216 Views
  • 108 Comparison Views
90% willing to recommend
 

Comparison Buyer's Guide

Download the report
Executive SummaryUpdated on Nov 3, 2024

BMC FootPrints Service Core and Alemba Service Manager are two IT service management solutions. Alemba Service Manager may have the upper hand due to its automation capabilities, flexibility, and scalable features.

Features: BMC FootPrints Service Core offers customizable workflows, an integrated CMDB, and asset management. Alemba Service Manager provides advanced automation, comprehensive reporting, and strong scalability.

Ease of Deployment and Customer Service: BMC FootPrints Service Core has straightforward deployment and reliable support. Alemba Service Manager offers a cloud-based deployment model with streamlined updates and responsive customer service.

Pricing and ROI: BMC FootPrints Service Core is recognized for a competitive setup cost that offers solid returns. Alemba Service Manager may require a higher initial investment but promises significant ROI with automation efficiencies.

DOWNLOAD THE COMPLETE REPORT
To learn more, read our detailed Alemba Service Manager vs. BMC FootPrints Service Core Report (Updated: March 2025).
Buyer's Guide
Alemba Service Manager vs. BMC FootPrints Service Core
March 2025
Download the complete report
Helped 846,617 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Alemba Service Manager
Ranking in IT Service Management (ITSM)
24th
Average Rating
7.4
Reviews Sentiment
6.3
Number of Reviews
3
Ranking in other categories
No ranking in other categories
BMC FootPrints Service Core
Ranking in IT Service Management (ITSM)
30th
Average Rating
8.2
Reviews Sentiment
7.2
Number of Reviews
10
Ranking in other categories
Help Desk Software (28th)
 

Mindshare comparison

As of April 2025, in the IT Service Management (ITSM) category, the mindshare of Alemba Service Manager is 0.8%, down from 0.8% compared to the previous year. The mindshare of BMC FootPrints Service Core is 0.6%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Service Management (ITSM)
 

Featured Reviews

reviewer1099623 - PeerSpot reviewer
Fulfills all IT management needs, simple setup, but could be more user-friendly
Unfortunately, we were not able to implement the mobility feature so I won't be able to provide feedback on it (and it was something that has been requested since we have field workers and given the WFH case due to the pandemic). This is due to results of security tests and which we were not yet able to address in our environment. We've been also trying to integrate our current system with discovery solutions but it was not easy. I am not sure if it is due to the fact that we still have an older version of the AlembavFire product. Also, users are also requesting that the current system's UI can still be improved. For those of our users who had experienced ServiceNow, they cited that they can do RFC chats via the tool. In our group, we are using AlembavFire for recording the ticket and do other discussions/alignments via Teams chat.
Read full review
CW
Supports the convergence of ticket management, IT, and customer services
I would give this product a rating of 8 out of 10 because it's a good system and it meets most of our requirements. It still has a lot of space to improve because the service desk function is changing all the time. This solution has to continually be innovative. It should also generate more user-friendly reports utilizing a collaborative framework. Additionally, I would tell anyone looking at similar solutions to first figure out their most important requirements. Then compare their requirements with the function of the ITMS to ensure compatibility. While at the same time they should look ahead at future requirements such as the cloud configuration, along with other vendor capabilities before making a decision.
Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"When we met with the Alemba vFire from Australia, it was a good discussion and they have a good feature roadmap."
"The workflow is very good, as well as customizable."
"Incident Management is the most valuable feature of the solution."
"It is stable and its technical support is good and quick."
"The discovery feature is very flexible."
"We can track issues easier and run reports on issues to see if there are patterns."
"Technical support is good."
"We have found the reports and the lockdown on a ticket valuable, so only one person can update issues."
"Implemented system-wide process for approving and tracking "employee move" requests for over 15,000 employees."
"This product solidly handles incident management, problem management, and change management."
"​Ability to auto-generate email messages, process email messages, and approvals."
More BMC FootPrints Service Core pros
 

Cons

"The reporting needs to be improved."
"The product should improve its ability to integrate with third-party tools."
"We had issues with the user interface, the way it was structured wasn't that user-friendly. The chat features could improve. For example, in change management, all the chat discussions can be done via ServiceNow. We are using two separate solutions, such as Teams, to chat, and the Alemba vFire tool to process."
"It is pretty clunky and not very intuitive. Even though I have used it for many years, I don't think it is a very good ITSM platform in general. In the telecom space, a lot of telco providers use this solution, but from my perspective, it is not very user friendly. It is a bit more laborious. There are still too many human touchpoints. There can be a little bit more automation. It would also be good to integrate it with other tools. Integration is quite difficult, especially in the telco space."
"It would be better if it were more user-friendly. The reporting part in the version we have is a little complicated. It takes too long to build and report. It would also be better if there were another way to manage notifications."
"The mobile version of this product does not support asset management."
"Reporting could be improved along with the option to create more fine tuned reports and to create specific fields for each type of ticket."
"Hyphens are not allowed in the quick search bar. This has created a problem in our environment where we use hyphens in our asset names."
"The workflow should be made to be more user-friendly. It should also have more granular scalability."
"It would be nice if they added the ability to go directly to a form via a deep link URL."
"The pricing could be a little lower and the product should cover more iTel versions."
More BMC FootPrints Service Core cons
 

Pricing and Cost Advice

"Alemba vFire is more affordable than the other solutions on the market. The solution changes for the number of customers not per user or module. The price was reasonable overall. We paid for support and it was a fair price."
"The product is much cheaper than ServiceNow."
"This solution has good pricing."
"The licensing for FootPrints is a perpetual license with an annual support fee."
"Our costs are well over $250,000."
"Cost was on par with other service desk products, and well below Remedy, while still being a BMC product."
report
See which vendors are best for you
Use our free recommendation engine to learn which IT Service Management (ITSM) solutions are best for your needs.
See recommendations
846,617 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Government
20%
Computer Software Company
14%
Non Profit
10%
Manufacturing Company
8%
Government
17%
Computer Software Company
13%
Educational Organization
11%
Financial Services Firm
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about Alemba vFire?
Incident Management is the most valuable feature of the solution.
See all answers
What needs improvement with Alemba vFire?
The product should improve its ability to integrate with third-party tools. The service portal should be customizable.
See all answers
What is your primary use case for Alemba vFire?
The product is used for incident management, change management, and request management. We can store assets like people, machines, and processes in CMDB. We can also use the solution to see the cha...
See all answers
Ask a question
Earn 20 points
 

Comparisons

ServiceNow vs Alemba Service Manager Logo
ServiceNow vs Alemba Service Manager
Compared 69% of the time
BMC Helix ITSM vs Alemba Service Manager Logo
BMC Helix ITSM vs Alemba Service Manager
Compared 31% of the time
More Alemba Service Manager Competitors
ServiceNow vs BMC FootPrints Service Core Logo
ServiceNow vs BMC FootPrints Service Core
Compared 51% of the time
Rezolve AI Platform vs BMC FootPrints Service Core Logo
Rezolve AI Platform vs BMC FootPrints Service Core
Compared 49% of the time
More BMC FootPrints Service Core Competitors
 

Product Reports

Buyer's Guide
IT Service Management (ITSM)
March 2025
Alemba Service Manager reportDownload Alemba Service Manager product report
Buyer's Guide
IT Service Management (ITSM)
March 2025
BMC FootPrints Service Core reportDownload BMC FootPrints Service Core product report
 

Also Known As

vFire
FootPrints Service Core
 

Interactive Demo

Alemba
Demo not available
BMC
 

Overview

Alemba Service Manager (ASM), is a global, ITIL-aligned ITSM tool. Certified for 18 PinkVERIFY practices including Incident Management, Problem Management, and Change Management, reducing response time through automated workflows.

Rapid Start expedites deployment with a pre-built database, and no-code process development simplifies workflow creation.

ASM offers organizational transformation by enhancing workflows, ensuring standardization, and adapting to departmental needs.

ASM fits any global business managing information. Our competitive and unique pricing model takes into account different levels of participation in organizations, offering a solution for everyone.

Alemba
FootPrints Service Core integrates IT service and asset management for end-to-end business services, and it's easy to install, use, and support. With configurable capabilities that streamline service delivery, FootPrints improves customer satisfaction and IT's reputation with your business users.
BMC
 

Sample Customers

King's College Hospital NHS Foundation Trust Hiscox Liverpool City Council Karachaganak Petroleum Operating (KPO) PPG Barnardo's Victoria University of Wellington
Cast & Crew
Buyer's Guide
Alemba Service Manager vs. BMC FootPrints Service Core
March 2025
Free Report: Alemba Service Manager vs. BMC FootPrints Service Core
Find out what your peers are saying about Alemba Service Manager vs. BMC FootPrints Service Core and other solutions. Updated: March 2025.
DOWNLOAD NOW
846,617 professionals have used our research since 2012.
See our Alemba Service Manager vs. BMC FootPrints Service Core report.
See our list of best IT Service Management (ITSM) vendors.

We monitor all IT Service Management (ITSM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.