ManageEngine ServiceDesk Plus and Alemba Service Manager are competing in the IT service management domain. ManageEngine often has an advantage in affordability and support, while Alemba is noted for feature sophistication and robustness.
Features: ManageEngine ServiceDesk Plus provides asset management, ticketing systems, and integration with ITIL processes. Alemba Service Manager offers advanced customization capabilities, comprehensive process automation, and adaptability for complex IT environments.
Ease of Deployment and Customer Service: ManageEngine ServiceDesk Plus features a straightforward deployment and responsive customer service. Alemba Service Manager allows flexible deployment models, including on-premises and cloud, with strong support despite a more demanding setup process.
Pricing and ROI: ManageEngine ServiceDesk Plus is chosen for its cost-effectiveness and substantial ROI thanks to lower setup costs. Alemba Service Manager entails higher initial costs but delivers ROI through comprehensive functionalities suitable for complex IT needs.
It would be beneficial to have an option to assign approvals to a user group or a variable.
We have not faced any stability issues or challenges with this tool.
The automation capabilities are good, with the workflow being an integral part of it.
Alemba Service Manager (ASM), is a global, ITIL-aligned ITSM tool. Certified for 18 PinkVERIFY practices including Incident Management, Problem Management, and Change Management, reducing response time through automated workflows.
Rapid Start expedites deployment with a pre-built database, and no-code process development simplifies workflow creation.
ASM offers organizational transformation by enhancing workflows, ensuring standardization, and adapting to departmental needs.
ASM fits any global business managing information. Our competitive and unique pricing model takes into account different levels of participation in organizations, offering a solution for everyone.
ManageEngine ServiceDesk Plus (MSP) is a comprehensive help desk tool that has built-in asset and project management. MSP can be deployed in the cloud or on premises. The solution enables its users to track configuration changes, map relationships, and view graphical displays of data for more informed decision making.
The two main focus points of MSP are IT request tracking and asset management. MSP’s integrated centralized management console enables technicians and system administrators to efficiently resolve complex issues and keep track of their organization’s needs and ensure constant availability.
With MSP's automation of multiple service desk processes, you can easily save time by automating repetitive and simple tasks such as task assignment, notifications, and categorizations. The automation of multiple processes helps reduce errors and lower costs while ensuring a fast turnaround of ticket handling processes.
ManageEngine ServiceDesk Plus Features and Benefits
MSP has a wide variety of features to help you optimize your help desk management:
Reviews from Real Users
MSP stands out among its competitors for a number of reasons. Two major ones are its comprehensive workflow management toolset and the flexibility it offers its users.
Mykola S., head of global IT delivery at Acino Pharma AG, writes, “CMDB as a baseline, incident management, service request management, and license management are valuable features. It offers really interesting features for complete use in an enterprise. You have one platform, and you could set up different service functions for HR, engineering, or another team in the same platform.
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