Try our new research platform with insights from 80,000+ expert users

Alemba Service Manager vs N-able MSP Manager comparison

Alemba and N-able are both solutions in the IT Service Management (ITSM) category. Alemba is ranked #24 with an average rating of 7.0, while N-able is ranked #25 with an average rating of 7.0. Alemba holds a 0.8% mindshare in ISM, compared to N-able’s 0.6% mindshare. Additionally, 100% of Alemba users are willing to recommend the solution, compared to 100% of N-able users who would recommend it.
Alemba Service Manager
Read 3 Alemba Service Manager reviews
  • 384 Views
  • 221 Comparison Views
100% willing to recommend
N-able MSP Manager
Read 4 N-able MSP Manager reviews
  • 259 Views
  • 178 Comparison Views
100% willing to recommend
 

Comparison Buyer's Guide

Download the report
Executive SummaryUpdated on Nov 3, 2024

Alemba Service Manager and N-able MSP Manager compete in IT service management. Alemba Service Manager seems to have the upper hand in customization and integration, while N-able MSP Manager is strong in remote management and monitoring features.

Features: Alemba Service Manager excels in workflow automation, customizable service catalogs, and integration with third-party applications. N-able MSP Manager offers remote monitoring, ticketing efficiency, and a centralized management dashboard.

Ease of Deployment and Customer Service: Alemba Service Manager offers flexible on-premises or cloud deployment and proactive customer support. N-able MSP Manager supports swift cloud deployment and provides customer service focused on quick issue resolution.

Pricing and ROI: Alemba Service Manager has competitive pricing and substantial long-term ROI due to its customizable features. N-able MSP Manager demands a higher initial cost but provides enhanced functionality valuable for managed service providers, offering a potential for greater ROI.

DOWNLOAD THE COMPLETE REPORT
To learn more, read our detailed Alemba Service Manager vs. N-able MSP Manager Report (Updated: April 2025).
Buyer's Guide
Alemba Service Manager vs. N-able MSP Manager
April 2025
Download the complete report
Helped 848,207 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Alemba Service Manager
Ranking in IT Service Management (ITSM)
24th
Average Rating
7.4
Reviews Sentiment
6.3
Number of Reviews
3
Ranking in other categories
No ranking in other categories
N-able MSP Manager
Ranking in IT Service Management (ITSM)
25th
Average Rating
8.4
Reviews Sentiment
7.4
Number of Reviews
4
Ranking in other categories
Help Desk Software (23rd)
 

Mindshare comparison

As of April 2025, in the IT Service Management (ITSM) category, the mindshare of Alemba Service Manager is 0.8%, down from 0.8% compared to the previous year. The mindshare of N-able MSP Manager is 0.6%, down from 0.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Service Management (ITSM)
 

Featured Reviews

reviewer1099623 - PeerSpot reviewer
Fulfills all IT management needs, simple setup, but could be more user-friendly
Unfortunately, we were not able to implement the mobility feature so I won't be able to provide feedback on it (and it was something that has been requested since we have field workers and given the WFH case due to the pandemic). This is due to results of security tests and which we were not yet able to address in our environment. We've been also trying to integrate our current system with discovery solutions but it was not easy. I am not sure if it is due to the fact that we still have an older version of the AlembavFire product. Also, users are also requesting that the current system's UI can still be improved. For those of our users who had experienced ServiceNow, they cited that they can do RFC chats via the tool. In our group, we are using AlembavFire for recording the ticket and do other discussions/alignments via Teams chat.
Read full review
Yazan Albaw - PeerSpot reviewer
N-able MSP Manager centralizes service management, automates ticketing, and enhances client communication for streamlined IT operations.
For improvement, there's a feature I've already requested from N-able that I'd love to see in future releases. When adding a client, there should be a way to add multiple contacts under each client. Currently, we have to manually enter each contact’s details one by one, including their name, last name, password, and other information. It would be much more efficient if we could import contacts in bulk, perhaps using an Excel sheet or another import method. Additionally, it would be highly beneficial if MSP Manager could integrate with multiple RMM solutions. At the moment, we're limited to integrating with just one RMM, Expanding this capability would greatly enhance the versatility and value of MSP Manager.
Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Incident Management is the most valuable feature of the solution."
"The workflow is very good, as well as customizable."
"When we met with the Alemba vFire from Australia, it was a good discussion and they have a good feature roadmap."
"The best advantage for us, since we use all N-able products, is that the MSP portal centralizes everything."
"I am impressed with the tool's integration with our mail system."
"I like that you can do all the things with it. You can patch, and you can run the scheduled tasks. You can remote in, upload files, and download files. You can log onto a computer PowerShell, or command prompt, without having to log into RDP. I also like its ease of use."
"This is a premier product and it has been around for a long time."
 

Cons

"The product should improve its ability to integrate with third-party tools."
"We had issues with the user interface, the way it was structured wasn't that user-friendly. The chat features could improve. For example, in change management, all the chat discussions can be done via ServiceNow. We are using two separate solutions, such as Teams, to chat, and the Alemba vFire tool to process."
"The reporting needs to be improved."
"What I would like to see is a simplified solution that is packaged better, where you can easily implement or turn on the functionality that you need."
"The tool needs to improve its customization of the user interface."
"Its reporting is lousy and bad. It is not as good as it should be. There is too much work involved to get what you want. Most times, you have to call them to customize some stuff. I just don't like that part. They need to work on their reporting. They have a way to go."
"I'd like to see a way to import contacts in bulk using an Excel sheet or another import method."
 

Pricing and Cost Advice

"The product is much cheaper than ServiceNow."
"Alemba vFire is more affordable than the other solutions on the market. The solution changes for the number of customers not per user or module. The price was reasonable overall. We paid for support and it was a fair price."
"I don't know the exact cost, but I know it's reasonable. Its cost of entry is not bad. I've had other organizations sign up for it. I don't know how much they paid, but it wasn't bad. You charge for every object. You charge for AV, and you charge for servers. There is a charge for everything or every object in that. I know we make money from it, but I don't know what it is."
"Don't get scared of the price tag because it's definitely worth it."
"I would rate the tool's pricing an eight out of ten since it's not the cheapest one in the market."
report
See which vendors are best for you
Use our free recommendation engine to learn which IT Service Management (ITSM) solutions are best for your needs.
See recommendations
848,207 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Government
20%
Computer Software Company
14%
Non Profit
10%
Energy/Utilities Company
7%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
No data available
 

Questions from the Community

What do you like most about Alemba vFire?
Incident Management is the most valuable feature of the solution.
See all answers
What needs improvement with Alemba vFire?
The product should improve its ability to integrate with third-party tools. The service portal should be customizable.
See all answers
What is your primary use case for Alemba vFire?
The product is used for incident management, change management, and request management. We can store assets like people, machines, and processes in CMDB. We can also use the solution to see the cha...
See all answers
What do you like most about N-able MSP Manager?
I am impressed with the tool's integration with our mail system.
See all answers
What needs improvement with N-able MSP Manager?
For improvement, there's a feature I've already requested from N-able that I'd love to see in future releases. When adding a client, there should be a way to add multiple contacts under each client...
See all answers
What is your primary use case for N-able MSP Manager?
At We Cybers, we utilize multiple N-able products, including RMM, EDR, and Passportal. N-able MSP Manager seamlessly integrates our ticketing system with both RMM Insight and N-central, enabling au...
See all answers
 

Comparisons

ServiceNow vs Alemba Service Manager Logo
ServiceNow vs Alemba Service Manager
Compared 69% of the time
BMC Helix ITSM vs Alemba Service Manager Logo
BMC Helix ITSM vs Alemba Service Manager
Compared 31% of the time
More Alemba Service Manager Competitors
SolarWinds Web Help Desk vs N-able MSP Manager Logo
SolarWinds Web Help Desk vs N-able MSP Manager
Compared 100% of the time
More N-able MSP Manager Competitors
 

Product Reports

Buyer's Guide
IT Service Management (ITSM)
March 2025
Alemba Service Manager reportDownload Alemba Service Manager product report
Buyer's Guide
Help Desk Software
March 2025
N-able MSP Manager reportDownload N-able MSP Manager product report
 

Also Known As

vFire
SolarWinds LOGICnow, SolarWinds MSP Manager
 

Interactive Demo

Alemba
Demo not available
N-able
 

Overview

Alemba Service Manager (ASM), is a global, ITIL-aligned ITSM tool. Certified for 18 PinkVERIFY practices including Incident Management, Problem Management, and Change Management, reducing response time through automated workflows.

Rapid Start expedites deployment with a pre-built database, and no-code process development simplifies workflow creation.

ASM offers organizational transformation by enhancing workflows, ensuring standardization, and adapting to departmental needs.

ASM fits any global business managing information. Our competitive and unique pricing model takes into account different levels of participation in organizations, offering a solution for everyone.

Alemba

Managing your business and providing excellent support shouldn’t bog you down. MSP Manager’s ease of use will free your team to deliver on your promise of great service.

  • Intuitive, lightweight ticketing with seamless RMM and N-central® platform integrations.
  • Painless time tracking with convenient timers and functionality for recurring tickets and appointments.
  • Closed-loop email with automatic ticket monitoring and routing, with a streamlined Microsoft 365 setup via OAuth.
  • Complete customer and knowledge management with a branded portal.
  • Accounting integrations with QuickBooks Online, QuickBooks Desktop, and Xero.
N-able
 

Sample Customers

King's College Hospital NHS Foundation Trust Hiscox Liverpool City Council Karachaganak Petroleum Operating (KPO) PPG Barnardo's Victoria University of Wellington
Longleaf Systems, ITproMedia, Choice Technology, Halski Systems, Allixo Technologies, Nettech, Concept Technology
Buyer's Guide
Alemba Service Manager vs. N-able MSP Manager
April 2025
Free Report: Alemba Service Manager vs. N-able MSP Manager
Find out what your peers are saying about Alemba Service Manager vs. N-able MSP Manager and other solutions. Updated: April 2025.
DOWNLOAD NOW
848,207 professionals have used our research since 2012.
See our Alemba Service Manager vs. N-able MSP Manager report.
See our list of best IT Service Management (ITSM) vendors.

We monitor all IT Service Management (ITSM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.