Alemba Service Manager vs Samanage comparison

Alemba and SolarWinds are both solutions in the IT Service Management (ITSM) category. Alemba is ranked #24 with an average rating of 7.0, while SolarWinds is ranked #19 with an average rating of 8.0. Alemba holds a 0.8% mindshare in ISM, compared to SolarWinds’s 1.3% mindshare. Additionally, 100% of Alemba users are willing to recommend the solution, compared to 100% of SolarWinds users who would recommend it.

Alemba Service Manager

Read 3 Alemba Service Manager reviews

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221 Comparison Views

100% willing to recommend

Samanage

Read 3 Samanage reviews

424 Views
278 Comparison Views

100% willing to recommend

Alemba Service Manager

Samanage

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 3, 2024

Samanage and Alemba Service Manager compete in the IT service management space. Samanage holds an advantage in customer support, while Alemba Service Manager offers a strong feature set, making it a preferred choice for comprehensive service management needs.

Features: Samanage provides an intuitive ticketing system, automation capabilities, and efficient task management. Alemba Service Manager offers extensive customization options, advanced reporting tools, and depth in functionality.

Ease of Deployment and Customer Service: Samanage features straightforward cloud-based deployment for rapid implementation and strong support services. Alemba Service Manager offers flexible deployment choices, such as on-premises and cloud solutions, catering to varied IT environments.

Pricing and ROI: Samanage is cost-effective, with competitive pricing and fast setup, delivering substantial ROI for smaller teams. Alemba Service Manager may involve higher initial costs but offers long-term returns through detailed service configurations, suitable for larger IT setups.

To learn more, read our detailed Alemba Service Manager vs. Samanage Report (Updated: April 2025).

Buyer's Guide

Alemba Service Manager vs. Samanage

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Alemba Service Manager

Ranking in IT Service Management (ITSM)

24th

Average Rating

7.4

Reviews Sentiment

6.3

Number of Reviews

Ranking in other categories

No ranking in other categories

Samanage

Ranking in IT Service Management (ITSM)

19th

Average Rating

7.6

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Help Desk Software (21st), IT Asset Management (14th), License Management (12th)

Mindshare comparison

As of April 2025, in the IT Service Management (ITSM) category, the mindshare of Alemba Service Manager is 0.8%, down from 0.8% compared to the previous year. The mindshare of Samanage is 1.3%, up from 0.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Service Management (ITSM)

Featured Reviews

reviewer1099623

ICT Analyst at a energy/utilities company with 5,001-10,000 employees

Fulfills all IT management needs, simple setup, but could be more user-friendly

Unfortunately, we were not able to implement the mobility feature so I won't be able to provide feedback on it (and it was something that has been requested since we have field workers and given the WFH case due to the pandemic). This is due to results of security tests and which we were not yet able to address in our environment. We've been also trying to integrate our current system with discovery solutions but it was not easy. I am not sure if it is due to the fact that we still have an older version of the AlembavFire product. Also, users are also requesting that the current system's UI can still be improved. For those of our users who had experienced ServiceNow, they cited that they can do RFC chats via the tool. In our group, we are using AlembavFire for recording the ticket and do other discussions/alignments via Teams chat.

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Moldir Shynggys

Application Security Analyst at a tech services company with 51-200 employees

Great filtering feature and a good analytics dashboard

Samanage is our ticketing system and users email us with their issues which we're then able to prioritize. We are customers of Samanage The best feature of Samanage is filtering. It also allows us to create a solution for recurring issues. It's like having a stack overflow in the company. I like…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The workflow is very good, as well as customizable."

"When we met with the Alemba vFire from Australia, it was a good discussion and they have a good feature roadmap."

"Incident Management is the most valuable feature of the solution."

"The solution has a great filtering feature."

"The best part is the ability to keep records, especially incident records. It's easy to use the tool to store data and monitor it."

Cons

"The product should improve its ability to integrate with third-party tools."

"The reporting needs to be improved."

"We had issues with the user interface, the way it was structured wasn't that user-friendly. The chat features could improve. For example, in change management, all the chat discussions can be done via ServiceNow. We are using two separate solutions, such as Teams, to chat, and the Alemba vFire tool to process."

"The system shuts down about once a month which is frustrating."

"The setting up process is not quite easy. It's quite difficult."

Pricing and Cost Advice

"The product is much cheaper than ServiceNow."

"Alemba vFire is more affordable than the other solutions on the market. The solution changes for the number of customers not per user or module. The price was reasonable overall. We paid for support and it was a fair price."

"It is expensive."

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Top Industries

By visitors reading reviews

Government

20%

Computer Software Company

14%

Non Profit

10%

Manufacturing Company

Construction Company

14%

Manufacturing Company

10%

Computer Software Company

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about Alemba vFire?

Incident Management is the most valuable feature of the solution.

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What needs improvement with Alemba vFire?

The product should improve its ability to integrate with third-party tools. The service portal should be customizable.

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What is your primary use case for Alemba vFire?

The product is used for incident management, change management, and request management. We can store assets like people, machines, and processes in CMDB. We can also use the solution to see the cha...

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What do you like most about Samanage?

The best part is the ability to keep records, especially incident records. It's easy to use the tool to store data and monitor it.

See all answers

What needs improvement with Samanage?

We mainly use it for incident logging. We'd like to add service request functionality, but we don't have the knowledge to configure the requests and the workflows properly. We'd like to integrate o...

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What is your primary use case for Samanage?

I use it for incident recording based on your inventory.

See all answers

Comparisons

ServiceNow vs Alemba Service Manager

Compared 69% of the time

BMC Helix ITSM vs Alemba Service Manager

Compared 31% of the time

More Alemba Service Manager Competitors

ServiceNow vs Samanage

Compared 85% of the time

SolarWinds Service Desk vs Samanage

Compared 15% of the time

More Samanage Competitors

Product Reports

Buyer's Guide

IT Service Management (ITSM)

March 2025

Download Alemba Service Manager product report

Buyer's Guide

Help Desk Software

March 2025

Download Samanage product report

Also Known As

vFire

No data available

Interactive Demo

Alemba

Demo not available

SolarWinds

Overview

Alemba Service Manager (ASM), is a global, ITIL-aligned ITSM tool. Certified for 18 PinkVERIFY practices including Incident Management, Problem Management, and Change Management, reducing response time through automated workflows.

Rapid Start expedites deployment with a pre-built database, and no-code process development simplifies workflow creation.

ASM offers organizational transformation by enhancing workflows, ensuring standardization, and adapting to departmental needs.

ASM fits any global business managing information. Our competitive and unique pricing model takes into account different levels of participation in organizations, offering a solution for everyone.

Alemba

"Samanage enables organizations worldwide to deliver a superior service experience. Samanage’s IT service management software accelerates efficiency and visibility into services requested and delivered across an organization, making it easy to continuously streamline process improvement and greater productivity. The fully integrated service desk and asset management solution utilizes a SaaS/multi-tenant platform, allowing IT and other service providers to effectively manage and connect service requests to IT assets. The revolutionary user interface delivers an unmatched user experience and enables code-free customization, allowing customers to fully deploy a robust ITSM solution in days not months or years. "

SolarWinds

Sample Customers

King's College Hospital NHS Foundation Trust Hiscox Liverpool City Council Karachaganak Petroleum Operating (KPO) PPG Barnardo's Victoria University of Wellington

SXSW, PRA Group, Fandango, Inteva Products, Amherst College, Tensator

Buyer's Guide

Alemba Service Manager vs. Samanage

April 2025

Free Report: Alemba Service Manager vs. Samanage

Find out what your peers are saying about Alemba Service Manager vs. Samanage and other solutions. Updated: April 2025.

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