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Alemba Service Manager vs SCSM comparison

Alemba and Microsoft are both solutions in the IT Service Management (ITSM) category. Alemba is ranked #24 with an average rating of 7.0, while Microsoft is ranked #11 with an average rating of 7.4. Alemba holds a 0.8% mindshare in ISM, compared to Microsoft’s 1.6% mindshare. Additionally, 100% of Alemba users are willing to recommend the solution, compared to 66% of Microsoft users who would recommend it.
Alemba Service Manager
Read 3 Alemba Service Manager reviews
  • 384 Views
  • 221 Comparison Views
100% willing to recommend
SCSM
Read 26 SCSM reviews
  • 896 Views
  • 495 Comparison Views
66% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 3, 2024

SCSM and Alemba Service Manager are competing products in the IT service management space. SCSM integrates well with Microsoft's ecosystem, appealing to businesses already using Microsoft products, whereas Alemba Service Manager offers greater flexibility and functionality, making it attractive to those needing adaptable IT management solutions.

Features: SCSM is recognized for its integration with Microsoft tools, workflow automation, and comprehensive reporting tools. Alemba Service Manager provides configurable workflow capabilities, flexible reporting, and adaptability across diverse business environments with strong process automation.

Ease of Deployment and Customer Service:SCSM benefits from coherent deployment with other Microsoft products, ensuring an easy setup for existing Microsoft clients, supported by Microsoft's robust infrastructure. Alemba Service Manager offers a cloud-friendly deployment strategy with tailored support for bespoke setups, suitable for diverse IT environments.

Pricing and ROI: SCSM often has a lower initial setup cost, appealing to budget-conscious organizations focusing on Microsoft interoperability. Alemba Service Manager, though potentially higher in upfront costs, is recognized for its comprehensive ROI through adaptable features and process improvements, attracting businesses investing for long-term gains.

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To learn more, read our detailed Alemba Service Manager vs. SCSM Report (Updated: April 2025).
Buyer's Guide
Alemba Service Manager vs. SCSM
April 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Alemba Service Manager
Ranking in IT Service Management (ITSM)
24th
Average Rating
7.4
Reviews Sentiment
6.3
Number of Reviews
3
Ranking in other categories
No ranking in other categories
SCSM
Ranking in IT Service Management (ITSM)
11th
Average Rating
7.0
Reviews Sentiment
6.6
Number of Reviews
26
Ranking in other categories
Help Desk Software (12th)
 

Mindshare comparison

As of April 2025, in the IT Service Management (ITSM) category, the mindshare of Alemba Service Manager is 0.8%, down from 0.8% compared to the previous year. The mindshare of SCSM is 1.6%, down from 2.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Service Management (ITSM)
 

Featured Reviews

reviewer1099623 - PeerSpot reviewer
Fulfills all IT management needs, simple setup, but could be more user-friendly
Unfortunately, we were not able to implement the mobility feature so I won't be able to provide feedback on it (and it was something that has been requested since we have field workers and given the WFH case due to the pandemic). This is due to results of security tests and which we were not yet able to address in our environment. We've been also trying to integrate our current system with discovery solutions but it was not easy. I am not sure if it is due to the fact that we still have an older version of the AlembavFire product. Also, users are also requesting that the current system's UI can still be improved. For those of our users who had experienced ServiceNow, they cited that they can do RFC chats via the tool. In our group, we are using AlembavFire for recording the ticket and do other discussions/alignments via Teams chat.
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PraveenSharma3 - PeerSpot reviewer
Enhanced remote functionality complements intricate admin management
We are using it as co-management, working from SCCM and some from Intune. However, there are dissimilarities between SCCM and Intune, so we use SCCM for specific tasks or policies Currently, with the system, we have some remote tool functionality which is not available with Intune. We are also…
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The workflow is very good, as well as customizable."
"Incident Management is the most valuable feature of the solution."
"When we met with the Alemba vFire from Australia, it was a good discussion and they have a good feature roadmap."
"We use SCSM to manage all of our IT operations, including incident and service requests and problem management."
"The reporting is very good."
"SCSM helps us keep organized by tracking all user demands and change requests. However, the reporting is not sufficient to provide a clear view of ongoing projects. It helps with daily operations and change request management."
"We've been in contact with Microsoft technical support mainly. After doing the research ourselves and troubleshooting, etc., if we can't find a permanent solution, we contact Microsoft to help us fix the issue. Sometimes the issue never gets fixed even by Microsoft. It can sometimes require us to reinstall the solution. However, these are very rare instances."
"SCCM provides remote tool functionality, which is not in Intune."
"SCCM provides remote tool functionality, which is not in Intune."
"The most valuable feature is the reporting of incidents."
"The solution is quite easy to integrate with other Microsoft products."
More SCSM pros
 

Cons

"The product should improve its ability to integrate with third-party tools."
"The reporting needs to be improved."
"We had issues with the user interface, the way it was structured wasn't that user-friendly. The chat features could improve. For example, in change management, all the chat discussions can be done via ServiceNow. We are using two separate solutions, such as Teams, to chat, and the Alemba vFire tool to process."
"They need more integration with open-source products."
"It crashes our client's computers. Sometimes they get blue screens. It would be useful if SCSM could check the upgrades or patches before we implemented them to see if they are going to crash a client's system. Or, if it does install, and the client's system crashes, it would be good if the solution could revert back somehow."
"The user interface needs to be improved."
"Once we had an issue with a desktop download that would not open."
"It would be good if Microsoft added custom attributes or tagging like in Jamf."
"The configuration could be easier."
"The price of this solution is high and it needs to be cheaper."
"It's not too hard to compile stuff but it is hard to manage the solution. Even the design itself makes it difficult for management."
More SCSM cons
 

Pricing and Cost Advice

"The product is much cheaper than ServiceNow."
"Alemba vFire is more affordable than the other solutions on the market. The solution changes for the number of customers not per user or module. The price was reasonable overall. We paid for support and it was a fair price."
"It comes free with the enterprise agreement that we have, but the expense really is in having to buy another product to sit on top of it to make it work properly. You wind up having to buy additional support and additional product with their own support and maintenance costs on top of that."
"It is a lower price vs. other things on the market."
"The license for SCSM is cheap."
"The price should be lower."
"It is an expensive solution."
"I would rate the pricing as two out of five."
"Licensing can be complex and confusing."
"The price of the solution could be better. My organization has an enterprise annual license with Microsoft which provides us support."
More SCSM pricing and cost advice
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Top Industries

By visitors reading reviews
Government
20%
Computer Software Company
14%
Non Profit
10%
Manufacturing Company
8%
Government
25%
Financial Services Firm
11%
Computer Software Company
11%
Manufacturing Company
10%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about Alemba vFire?
Incident Management is the most valuable feature of the solution.
See all answers
What needs improvement with Alemba vFire?
The product should improve its ability to integrate with third-party tools. The service portal should be customizable.
See all answers
What is your primary use case for Alemba vFire?
The product is used for incident management, change management, and request management. We can store assets like people, machines, and processes in CMDB. We can also use the solution to see the cha...
See all answers
What do you like most about SCSM?
The solution offers good productivity at a low price point.
See all answers
What is your experience regarding pricing and costs for SCSM?
We acquired SCSM for free with our Microsoft Endpoint Manager purchase, and we only paid for the integration process.
See all answers
What needs improvement with SCSM?
From an admin point of view, Intune has more features and is easier to manage compared to SCCM. SCCM is a little complex for the admin point of view. Although some engineers at Microsoft are good, ...
See all answers
 

Comparisons

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ServiceNow vs Alemba Service Manager
Compared 69% of the time
BMC Helix ITSM vs Alemba Service Manager Logo
BMC Helix ITSM vs Alemba Service Manager
Compared 31% of the time
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ServiceNow vs SCSM Logo
ServiceNow vs SCSM
Compared 58% of the time
BMC Helix ITSM vs SCSM Logo
BMC Helix ITSM vs SCSM
Compared 17% of the time
ManageEngine ServiceDesk Plus vs SCSM Logo
ManageEngine ServiceDesk Plus vs SCSM
Compared 15% of the time
JIRA Service Management vs SCSM Logo
JIRA Service Management vs SCSM
Compared 10% of the time
More SCSM Competitors
 

Product Reports

Buyer's Guide
IT Service Management (ITSM)
March 2025
Alemba Service Manager reportDownload Alemba Service Manager product report
Buyer's Guide
SCSM
March 2025
SCSM reportDownload SCSM product report
 

Also Known As

vFire
System Center Service Manager
 

Interactive Demo

Alemba
Demo not available
Microsoft
 

Overview

Alemba Service Manager (ASM), is a global, ITIL-aligned ITSM tool. Certified for 18 PinkVERIFY practices including Incident Management, Problem Management, and Change Management, reducing response time through automated workflows.

Rapid Start expedites deployment with a pre-built database, and no-code process development simplifies workflow creation.

ASM offers organizational transformation by enhancing workflows, ensuring standardization, and adapting to departmental needs.

ASM fits any global business managing information. Our competitive and unique pricing model takes into account different levels of participation in organizations, offering a solution for everyone.

Alemba
System Center Service Manager is a software product by Microsoft to allow organizations to manage incidents and problems. Microsoft states that the product is compliant with industry best practices such as the Microsoft Operations Framework (MOF) and in the Information Technology Infrastructure Library (ITIL). SCSM has integrated ITIL compliant fulfillment of service requests. Service requests are submitted by the end user in order to obtain information, access to a new application or the most common of all, password reset.
Microsoft
 

Sample Customers

King's College Hospital NHS Foundation Trust Hiscox Liverpool City Council Karachaganak Petroleum Operating (KPO) PPG Barnardo's Victoria University of Wellington
Fibabanka, UMC Health System
Buyer's Guide
Alemba Service Manager vs. SCSM
April 2025
Free Report: Alemba Service Manager vs. SCSM
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