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Algolia vs Amazon Kendra comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

Algolia
Ranking in Search as a Service
6th
Average Rating
8.6
Number of Reviews
9
Ranking in other categories
No ranking in other categories
Amazon Kendra
Ranking in Search as a Service
2nd
Average Rating
7.6
Reviews Sentiment
7.1
Number of Reviews
2
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of November 2024, in the Search as a Service category, the mindshare of Algolia is 7.9%, up from 4.9% compared to the previous year. The mindshare of Amazon Kendra is 20.2%, down from 21.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Search as a Service
 

Featured Reviews

Alejandro Salazar - PeerSpot reviewer
Offers extensive customization options, allowing users to tailor search results to their specific needs
There are two problems. Number one, it's a bit pricey, especially when there are similar algorithms. There's one called Typesense, which we considered to lower our bill. Algolia is good for a startup because it allows you to bootstrap powerful functionalities quickly. But if that startup ends up growing and becomes quite successful, the cost of Algolia will balloon with it. So, I could imagine that Algolia might have difficulty retaining clients. The other problem I had to deal with as the lead software engineer is the documentation. I was basically assigned a guy who had no idea how Algolia works, and I had to get it to work, which I did. But the documentation for the service is not as good as it could be. You can still figure it out, but Algolia has a lot of functionalities, not just the search engine. They have built-in components for different UI libraries. In our case, we were using React, and they have a third-party library that you can import to use Algolia services as React components. It's great, but they have very little documentation for those kinds of third-party things. It's tough to use them if you don't explain to your potential developers how they're supposed to be used. I eventually had to call them directly and sit down with their engineers, and I realized that it's a great product, but they need to explain it better.
AM
Kendra has a nice AI built-in, enhancing the search experience and highly stable solution
There are many valuable features. For example, there are many documents that contain a lot of legal information. So we want to understand whether all the documents have the required complaint-related information or not, and whether they are following the standard policies of documentation. We have multiple documents, so we don't know which document has the sought-after information. Therefore, we want to perform an enterprise search on it. So there are a lot of use cases we are trying to build using these newer technologies, specifically Kendra. Moreover, Kendra has AI, which has an upper edge, and that is really helpful. It has a nice AI inbuilt, which improves the search part of it.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"We were working with search products, brands, and different attributes specific to the product; it's faster and easier. The implementation is easy."
"The tool provides users with personalization features that can be used to improve user interface."
"Algolia provides some cool functionalities like filtering, indexing, and searching."
"Since Algolia is a SaaS solution, we didn't have to maintain servers, look at the indexes, and monitor services."
"It's scalable. It can be scaled massively."
"The Algolia solution really helped us to improve our conversion rate and click through rate."
"The tool is easy to use, but you need to know how it works."
"The tool is worth the money, and I have seen an ROI."
"Provides flexibility to tune the relevance and ranking of results."
"We have good use cases where stability is everything. So it's a stable solution."
 

Cons

"The high cost of the product is an area of concern where improvements are required."
"When indexing the products, one may face some issues with the tool."
"The documentation is not beginner-friendly."
"Algolia is not adopted that much, and it would be great if it were made more popular."
"I think they could improve the analytics view."
"The documentation for the service is not as good as it could be."
"The deployment could be easier for beginners."
"Algolia provides a certification, which is pretty basic, and I think it can be improved in terms of a bit more detail and more elaborative content."
"The time it takes for indexing documents could be reduced."
"There are some token limits."
 

Pricing and Cost Advice

"In terms of the cost of Algolia, the tool is really expensive for us in Brazil since it comes to about half a million dollars."
"The product is cheap."
"I have heard that Algolia is an expensive solution."
"Algolia is a cool, super-easy-to-use, and affordable tool."
"For any developer starting out, it is worth it."
"We are currently on a contract with Algolia for licensing and price."
"The pricing falls in the medium range."
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Top Industries

By visitors reading reviews
Computer Software Company
15%
Comms Service Provider
8%
Financial Services Firm
8%
Media Company
7%
Financial Services Firm
18%
Computer Software Company
18%
Manufacturing Company
9%
Government
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for Algolia?
Algolia is a cool, super-easy-to-use, and affordable tool. Suppose a company's customer is looking for Algolia's search indexing. Considering such cases, an organization needs to be ready to pay th...
What needs improvement with Algolia?
There are no areas in the product where improvements are required. I believe it is one of the best products right now. When indexing the products, one may face some issues with the tool.
What is your primary use case for Algolia?
I use Algolia for Magento 2 e-commerce websites so that I can enhance user search functionality. Throughout Algolia, our company can enhance our search results as per the user type, which can impro...
What do you like most about Amazon Kendra?
We have good use cases where stability is everything. So it's a stable solution.
What is your experience regarding pricing and costs for Amazon Kendra?
The pricing falls in the medium range. The cost depends on the size of your use case because it has a fixed cost, not a variable. The licensing is on a monthly basis. There are no extra costs. Only...
What needs improvement with Amazon Kendra?
There are some token limits. We cannot ask questions with more than 30 tokens. Access cannot be more than 200 tokens. And the token is also, like, one point. Then views are very hard limits, and it...
 

Comparisons

 

Overview

 

Sample Customers

Birchbox, Twitch, Lacoste, Stripe, WW, Medium, Cousera, National Geographic, Zendesk, Magento
Expedia, Intuit, Royal Dutch Shell, Brooks Brothers
Find out what your peers are saying about Algolia vs. Amazon Kendra and other solutions. Updated: October 2024.
816,406 professionals have used our research since 2012.