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Amazon Kendra vs Azure Search comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 12, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Amazon Kendra
Ranking in Search as a Service
2nd
Average Rating
7.6
Reviews Sentiment
7.1
Number of Reviews
2
Ranking in other categories
No ranking in other categories
Azure Search
Ranking in Search as a Service
7th
Average Rating
7.4
Number of Reviews
8
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of January 2025, in the Search as a Service category, the mindshare of Amazon Kendra is 19.3%, down from 22.1% compared to the previous year. The mindshare of Azure Search is 15.4%, up from 12.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Search as a Service
 

Featured Reviews

AM
Kendra has a nice AI built-in, enhancing the search experience and highly stable solution
There are many valuable features. For example, there are many documents that contain a lot of legal information. So we want to understand whether all the documents have the required complaint-related information or not, and whether they are following the standard policies of documentation. We have multiple documents, so we don't know which document has the sought-after information. Therefore, we want to perform an enterprise search on it. So there are a lot of use cases we are trying to build using these newer technologies, specifically Kendra. Moreover, Kendra has AI, which has an upper edge, and that is really helpful. It has a nice AI inbuilt, which improves the search part of it.
Sandeep Srirangam - PeerSpot reviewer
Customer engagement & documentation about APIs are great, but it would be good if the UI is a bit more intuitive for search experience
I use the solution mainly to search the logs and to search for VMs by their names or subscription names. I wouldn't rate it great since the logs are a bit complicated The solution was really pretty good. The customer engagement was good. The presented documentation or exposure to the APIs to get…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Provides flexibility to tune the relevance and ranking of results."
"We have good use cases where stability is everything. So it's a stable solution."
"Creates indexers to get data from different data sources."
"Offers a tremendous amount of flexibility and scalability when integrating with applications."
"The product is pretty resilient."
"The amount of flexibility and agility is really assuring."
"Because all communication is done via the REST API, data is retrieved quickly in JSON format to reduce overhead and latency.​"
"The search functionality time has been reduced to a few milliseconds."
"The solution's initial setup is straightforward."
"The customer engagement was good."
 

Cons

"The time it takes for indexing documents could be reduced."
"There are some token limits."
"The after-hour services are slow."
"They should add an API for third-party vendors, like a security operating center or reporting system, that would be a big improvement."
"For availability, expanding its use to all Azure datacenters would be helpful in increasing awareness and usage of the product.​"
"The initial setup is not as easy as it should be."
"The solution's stability could be better."
"It would be good if the site found a better way to filter things based on subscription."
"Adding items to Azure Search using its .NET APIs sometimes throws exceptions."
"For SDKs, Azure Search currently offers solutions for .NET and Python. Additional platforms would be welcomed, especially native iOS and Android solutions for mobile development."
 

Pricing and Cost Advice

"The pricing falls in the medium range."
"I think the solution's pricing is ok compared to other cloud devices."
"​When telling people about the product, I always encourage them to set up a new service using the free pricing tier. This allows them to learn about the product and its capabilities in a risk-free environment. Depending on their needs, the free tier may be suitable for their projects, however enterprise applications will most likely required a higher, paid tier."
"The solution is affordable."
"I would rate the pricing an eight out of ten, where one is the low price, and ten is the high price."
"The cost is comparable."
"For the actual costs, I encourage users to view the pricing page on the Azure site for details.​"
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Top Industries

By visitors reading reviews
Financial Services Firm
18%
Computer Software Company
18%
Manufacturing Company
9%
Retailer
5%
Computer Software Company
20%
Financial Services Firm
12%
Manufacturing Company
9%
Government
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about Amazon Kendra?
We have good use cases where stability is everything. So it's a stable solution.
What is your experience regarding pricing and costs for Amazon Kendra?
The pricing falls in the medium range. The cost depends on the size of your use case because it has a fixed cost, not a variable. The licensing is on a monthly basis. There are no extra costs. Only...
What needs improvement with Amazon Kendra?
There are some token limits. We cannot ask questions with more than 30 tokens. Access cannot be more than 200 tokens. And the token is also, like, one point. Then views are very hard limits, and it...
What needs improvement with Azure Search?
The after-hour services are slow. It could be better.
What is your primary use case for Azure Search?
We use the solution to link the Active Directory account to Office 365.
 

Comparisons

 

Overview

 

Sample Customers

Expedia, Intuit, Royal Dutch Shell, Brooks Brothers
XOMNI, Real Madrid C.F., Weichert Realtors, JLL, NAV CANADA, Medihoo, autoTrader Corporation, Gjirafa
Find out what your peers are saying about Amazon Kendra vs. Azure Search and other solutions. Updated: January 2025.
831,158 professionals have used our research since 2012.