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Amazon Transcribe vs Deepgram comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Amazon Transcribe
Ranking in Speech-To-Text Services
3rd
Average Rating
8.0
Number of Reviews
4
Ranking in other categories
No ranking in other categories
Deepgram
Ranking in Speech-To-Text Services
4th
Average Rating
8.0
Number of Reviews
5
Ranking in other categories
Text-To-Speech Services (4th)
 

Featured Reviews

Arturo Barrantes - PeerSpot reviewer
Efficient transcription boosts projects with helpful support
Several AWS products are originally built in English and not in other languages. There is room for improvement in creating more products in Spanish for Spanish-speaking countries. For instance, the AWS Transcribe medical feature is not available in Spanish. Additionally, more detailed instructions for implementing streaming methods would be beneficial. Although the service can perform real-time transcriptions, the implementation process was challenging to understand. Improving educational resources, such as code and examples for real-time transcription, would be advantageous.
Ariel Lindenfeld - PeerSpot reviewer
Excellent quality, great speech-to-text recognition, and responsive support
Two things come to mind for improvement. Maybe they have fixed these, or maybe there is something new, and we haven't implemented it yet. One improvement could be dual-channel audio. We've had issues in the past where it generates the transcript, and a lot of the text is duplicated. I understand why it would happen. It's an audio file with more than one channel of the same speaker, which is what may cause the duplicated text. That said, it would be great either to have a way for Deepgram to realize that it's basically the same audio on two channels and only transcribe one of them or at least give us a warning that it's happening. We've found workarounds, however, a better solution from Deepgram's side would be great. The other issue comes up when some changes are made on their end, and we want to test them. We've had one to two instances where they tell us that we have access, and we try to test something out, and it turns out we don't. When that happens, then they have to fix something on their end. It's not a big deal. We have a Slack channel with them where we can quickly touch base. We let them know, and they will get back to us and fix the access. It's not something we're doing very often.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The results I get with Transcribe are near-perfect—over 99% better than what I have experienced before."
"The feature I utilized the most was transcription."
"We don't run into any issues with bugs or glitches."
"Amazon Transcribe helps me not to fall behind in a meeting and not know what's going on. Even if I do, I have the transcript at the end to help me figure out what was said during the meeting."
"The features that I have been using in the tool have been very stable."
"The speed of the solution for transcribing videos is good."
"The recognition of industry-specific terminology phrases and abbreviations is really important for us. We were able to get a good level of industry specificity with Deepgram."
"The solution's Speech-to-Text conversion feature is really awesome."
"Deepgram is able to handle large volumes of audio data without compromising accuracy."
 

Cons

"I would love to see Amazon Transcribe have its own section or its own page about how to make adjustments if you're using it for accessibility."
"Several AWS products are originally built in English and not in other languages. There is room for improvement in creating more products in Spanish for Spanish-speaking countries."
"Amazon S3 offers something like uploading parts, where a large file is divided into smaller parts, uploaded faster, and later reassembled. A similar feature in Transcribe would really help, making it easier to upload large file sets without spending extra time."
"The UX and UI could be improved on the AWS console."
"We've had issues in the past where it generates the transcript, and a lot of the text is duplicated."
"The solution does not properly identify the number of speakers."
"Deepgram is currently restricted to only the English variants, but it should include other languages, such as German or French."
"I would like it to be more accurate."
"The area of live transcription could be improved. Sometimes, Deepgram's WebSocket is disposed due to redundancy."
 

Pricing and Cost Advice

"I think the price on the standard is better for Amazon Transcribe than it is for Amazon Polly."
"The solution’s pricing is cheap."
"Deepgram is a cheap solution."
"When using Deepgram, one needs to pay for the hours or minutes for which the transcription is needed."
"The pricing is moderate."
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Top Industries

By visitors reading reviews
Computer Software Company
15%
Financial Services Firm
11%
University
8%
Manufacturing Company
7%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for Amazon Transcribe?
My billing for Transcribe varies. As mentioned, the cost for Transcribe is usually very low. I would need to check my records for exact amounts, but it is typically minimal.
What needs improvement with Amazon Transcribe?
Several AWS products are originally built in English and not in other languages. There is room for improvement in creating more products in Spanish for Spanish-speaking countries. For instance, the...
What is your primary use case for Amazon Transcribe?
I am a software developer, and I develop medical applications that transcribe appointments between doctors and patients. Afterward, the transcription is processed to create a report based on specif...
What is your experience regarding pricing and costs for Deepgram?
The pricing was very good. Although the competitors also would have saved us a lot of money, we were mainly looking for the right level of quality of the transcript.
What needs improvement with Deepgram?
Two things come to mind for improvement. Maybe they have fixed these, or maybe there is something new, and we haven't implemented it yet. One improvement could be dual-channel audio. We've had issu...
What is your primary use case for Deepgram?
We primarily use the solution for transcribing speech to text. We use it to record phone calls and meetings and then transcribe them.
 

Overview

 

Sample Customers

Echo360, VidMob, RingDNA, Isentia
Information Not Available
Find out what your peers are saying about Amazon Transcribe vs. Deepgram and other solutions. Updated: January 2025.
837,501 professionals have used our research since 2012.