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Splunk AppDynamics vs ThousandEyes comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.9
Splunk AppDynamics boosts productivity, software quality, and cost savings by enhancing performance monitoring and expediting issue resolution.
Sentiment score
7.0
ThousandEyes delivers quick ROI by enhancing performance and efficiency, preventing downtime, and optimizing network issues, earning high user satisfaction.
Overall, as a production gatekeeper, we achieve at least 50% efficiency immediately, with potential savings ranging from 60 to 70% as well, reinforcing why it is a popular tool in the banking industry.
According to errors, exceptions, and code-level details related to their application performance on a daily basis, the application development team tries to help with Splunk AppDynamics to reduce errors and exceptions, which helps the end users get application availability and feel more confident.
To understand the magnitude of it, when the company asked to replace Splunk AppDynamics with another tool, I indicated that for the proposed tool, we would need five people to do the analysis that Splunk AppDynamics enables me to do.
 

Customer Service

Sentiment score
7.3
Splunk AppDynamics' customer service is praised for responsiveness and expertise, though some users note occasional response delays.
Sentiment score
7.1
ThousandEyes support is generally efficient and responsive, with high user satisfaction despite some suggestions for improvement.
AppDynamics is much more helpful.
We got a contact, an account manager, to work directly with for technical support.
They help us resolve any issues raised by our team relating to operations, application instrumentation, or any other issues.
We contacted the support team, and they resolved it within a couple of hours.
 

Scalability Issues

Sentiment score
7.4
Splunk AppDynamics is adaptable and scalable, praised for performance and configuration, though some face challenges with large-scale deployments.
Sentiment score
7.4
ThousandEyes offers scalable performance, integrates well, and adapts to various environments, despite minor licensing cost concerns.
We have reached maximum capacity in our tier, and extending capacity has not been cost-effective from Splunk's perspective.
I would rate the scalability of Splunk AppDynamics as a nine out of ten.
I assess how Splunk AppDynamics scales with the growing needs of my organization as good, since we are growing and adding more servers.
Scalability with ThousandEyes is straightforward as you don't really need to scale; it's designed to monitor multiple applications, accommodating 50 or 100 applications simultaneously.
 

Stability Issues

Sentiment score
7.8
Splunk AppDynamics is generally stable and reliable, with occasional minor issues, improved by regular updates for effective monitoring.
Sentiment score
7.9
ThousandEyes is dependable with minor bugs, high user satisfaction, rarely crashes, and effectively delivers promised features.
It is necessary to conduct appropriate testing before deploying them in production to prevent potential outages.
There are no issues or bugs with the 20.4 version; it is very stable with no functionality or operational issues.
Splunk AppDynamics is superior to any alternative, including Dynatrace.
ThousandEyes is not very stable; sometimes you have to reboot the servers to get actual results.
 

Room For Improvement

Users find Splunk AppDynamics challenging due to complexity, poor integration, limited support, outdated features, and prohibitive pricing.
Users seek enhanced server monitoring, Cisco integration, better dashboards, improved customization, and comprehensive documentation in ThousandEyes.
Splunk AppDynamics does not support the complete MELT framework, which includes metrics, events, logging, and tracing for the entire stack.
If AppDynamics could develop a means to monitor without an agent, it could significantly improve application performance and reduce potential problems.
A good integration with Splunk would be very interesting, as Splunk is a good product for logs, and that part is currently missing in Splunk AppDynamics.
Having a dedicated incident alert system for URL alerts would help manage noise and streamline operations, especially during patch upgrades.
An area where ThousandEyes can be improved is in providing more in-depth packet analysis; we've found instances where ThousandEyes indicates everything is okay, but it's actually not.
 

Setup Cost

Enterprise buyers of Splunk AppDynamics should anticipate higher costs and consider pricing options, licensing, and negotiation for cost efficiency.
ThousandEyes pricing is mid-range with yearly billing; ideal for large enterprises but challenging for smaller businesses.
We completed a three-year deal for Splunk and for AppDynamics, which costs millions of dollars.
Customers have to pay a premium price, however, they receive considerable value from the product.
All these solutions at the moment are cheap, but it is like paying for insurance; you pay insurance to avoid major damage.
 

Valuable Features

Splunk AppDynamics offers user-friendly real-time monitoring, deep analysis, and integration for performance insights and proactive diagnostics.
ThousandEyes provides comprehensive network monitoring with seamless Cisco integration, ensuring efficient troubleshooting, scalability, and visibility into network connections.
We have multiple tools, but end users prefer to use Splunk AppDynamics because their portal navigation is very simple and clear.
The real user monitoring and digital experience monitoring effectively track actual user experience with the applications, including page loading, interaction time for both desktop and mobile applications.
This is the best feature because, although you can't monitor a whole application at once, Splunk AppDynamics gives you the option that if there is any failure—simple failure regarding anything set up as per our use cases—you will get an alert.
I find the most valuable feature of ThousandEyes is the ability to directly see the client's exact issue.
The best features ThousandEyes offers include monitoring page load times, assessing how long it takes for an application to load, checking for packet loss and jitter, and monitoring the routing path from the user to the server hosted in the cloud or on-premises.
 

Categories and Ranking

Splunk AppDynamics
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
254
Ranking in other categories
Application Performance Monitoring (APM) and Observability (3rd), IT Infrastructure Monitoring (6th), IT Operations Analytics (2nd), Mobile APM (1st), Container Monitoring (3rd)
ThousandEyes
Average Rating
8.2
Reviews Sentiment
7.2
Number of Reviews
18
Ranking in other categories
Network Monitoring Software (7th), Cloud Monitoring Software (12th), Digital Experience Monitoring (DEM) (4th)
 

Mindshare comparison

Splunk AppDynamics and ThousandEyes aren’t in the same category and serve different purposes. Splunk AppDynamics is designed for Application Performance Monitoring (APM) and Observability and holds a mindshare of 4.1%, down 5.8% compared to last year.
ThousandEyes, on the other hand, focuses on Network Monitoring Software, holds 3.4% mindshare, down 3.9% since last year.
Application Performance Monitoring (APM) and Observability Market Share Distribution
ProductMarket Share (%)
Splunk AppDynamics4.1%
Dynatrace8.9%
Datadog7.4%
Other79.6%
Application Performance Monitoring (APM) and Observability
Network Monitoring Software Market Share Distribution
ProductMarket Share (%)
ThousandEyes3.4%
Zabbix11.4%
SolarWinds NPM4.4%
Other80.8%
Network Monitoring Software
 

Featured Reviews

Gyanesh Rahatekar - PeerSpot reviewer
Application performance management and error resolution improved with data-driven insights
Dynatrace has multiple functions compared to Splunk AppDynamics, so Splunk AppDynamics should add those functions, which are not available as of now. Dynatrace has a universal agent that collects all information related to their CI, and if one CI has multiple languages, then there is no need to instrument multiple agents. However, Splunk AppDynamics requires multiple agents; if I have one server with multiple applications in different languages, then I need to instrument different agents for each application. Splunk AppDynamics should work with Dynatrace with one single universal agent that works with all application languages, eliminating the need for multiple implementations.
Satyavrat Nirala - PeerSpot reviewer
Offers user monitoring and Internet insights and include customer journeys
It’s evolving; I feel it needs more holistic integration. It needs more improvement. It’s very good, but the integration can be slightly complicated on different platforms. I used it for a healthcare organization, and the integration was slightly challenging. In future releases, I would like to explore AI capabilities. AI would be more valuable because it works across different cloud and server systems. It looks into issue detection and insight modeling, so that is something I feel will be very helpful in the near future. More AI because of compliance and other challenges, not because of the product challenge. It’s about regulations, and we have HIPAA laws in the US and many different kinds of laws. Because of that, these specific elements and certain units don’t allow the tooling system to be fully utilized. We also support a certain segment of healthcare, which is the army healthcare segment, which is more government-controlled. There are certain restrictions in moving into the cloud. That’s where I thought those elements might need some more improvement. Also, looking into how we’ll be able to use more data visualization. It has it, but it doesn’t give you everything. If you look into the elements of use and so many other elements are there, but the UI/UX also has to be improved a bit, I feel. From a developer’s standpoint, it’s very easy, but from a consultant’s standpoint, there can be more enhancement, like one-click view and one-click report generation. Those things should be more seamless.
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Top Industries

By visitors reading reviews
Financial Services Firm
28%
Computer Software Company
13%
Manufacturing Company
7%
Government
5%
Computer Software Company
15%
Financial Services Firm
13%
Manufacturing Company
9%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business55
Midsize Enterprise36
Large Enterprise189
By reviewers
Company SizeCount
Small Business5
Midsize Enterprise2
Large Enterprise11
 

Questions from the Community

Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
What is your experience regarding pricing and costs for AppDynamics?
I would rate the pricing an eight out of ten. The solution is highly expensive. Our company pays for the solution on a yearly basis, if we don't add new modules or features to the license, we need ...
What is the best network monitoring software for large enterprises?
It actually depends on the exact purpose or requirements. Some tools are better for only network devices while others are better from a cloud monitoring or APM monitoring perspective. You can check...
What needs improvement with ThousandEyes?
ThousandEyes could improve by implementing a similar incident management system like BigPanda ( /products/bigpanda-reviews ) or ServiceNow ( /products/servicenow-reviews ). Having a dedicated incid...
 

Overview

 

Sample Customers

Cisco, Sony, Nasdaq, Reserve Bank of New Zealand, Edmunds.com, Puma, Fox News, DirecTV, Pizza Hut, T-Systems, Cornell University, OpenTable, BITMARCK, Green Mountain Power, Care.com, Overstock, Paddy Power, eHarmony, Kraft, The Motley Fool, The Container Store, and more See more customers
Wayfair, GitHub, Craigslist, Comcast, SurveyMonkey, Lyft, Box, HP, Zendesk, IO Data Centers, Good Technology, NNTCommunications, Proofpoint, Schneider, Crowdstrike, Avera, Pitney Bowes, InstartLogic, Shutterfly, Shutterstock, Condé Nast, Roche, Jive, Actelion, Brocade, Infor, Okta, JLL, DigitalOcean, Zuora, NetSuite, CloudFlare, One, DemonWare, Quantcast, Carbonite, CareerBuilder, Prosper, Oscar, Slack
Find out what your peers are saying about Datadog, Dynatrace, Splunk and others in Application Performance Monitoring (APM) and Observability. Updated: September 2025.
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