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Appian RPA vs NICE Robotic Automation comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

Appian RPA
Ranking in Robotic Process Automation (RPA)
19th
Average Rating
9.0
Reviews Sentiment
8.1
Number of Reviews
1
Ranking in other categories
Process Automation (25th)
NICE Robotic Automation
Ranking in Robotic Process Automation (RPA)
24th
Average Rating
7.6
Reviews Sentiment
6.7
Number of Reviews
7
Ranking in other categories
No ranking in other categories
 

Featured Reviews

MikahSellers - PeerSpot reviewer
Efficient automation with substantial ROI and innovative UI enhancements
We were automating customer experience workflows for the contact center, including systems like CRM, service desk solutions, CCaaS solutions, and pulling data from ERPs It allowed us to reduce the level of effort to complete contact processes from one hundred fifty seconds to ninety seconds,…
Harish G V - PeerSpot reviewer
Quicker compared to other bots but not very user-friendly
There is a need for NICE to be more user-friendly. It should be designed in such a way that any developer can easily develop bots. For instance, Power Automate provides a good example of a user-friendly design that NICE can learn from. Moreover, in terms of documentation, there is very little available for NICE, making it challenging to implement the bots. So, documentation should be improved as well. There are a lot of additional features that could be included in NICE. As the NICE Robotic Automation claims, it is a low-code solution, but that is not entirely true. They need to concentrate on the prerequisites and building blocks. There should be more options available internally that are easy to use and well-developed.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Appian RPA is super easy to use, offering low code, no code capabilities."
"It is a kind of desktop automation. Its licensing model is a little bit different. It tends to be individual automation specific to a role. It excels at that."
"The deployment of NICE Robotic Automation is easy."
"What we've done with the RTI client is that we've brought it into a bit more of a 21st-century feel. Our agents have the ability to move around when they want, click into stuff. They use it according to how their conversations go with the customer."
"NICE is one of the only vendors that does attended and unattended out-of-the-box. Using the unattended processes we've been able to build a "feature library." We break each process down into workable chunks that we can save into a big library. The next time we come to automate a task, we already have chunks of that automation built."
"Provides good automation features."
"Through interfaces called Callout (created with HTML code) it is possible to create a strong interactivity with the user. These interfaces can be extremely dynamic in relation to the behavior of a local or remote robotic flow."
"It is easy to deploy. To do the automation in NICE, you really need to use your programming expertise. There are no inbuilt features in it, and you have to create all the required features, which can be very interesting for a programmer."
 

Cons

"There are not any areas that need improvement off the top of my head."
"[During the upgrade] any issues, where it couldn't remotely connect to upgrade, I needed the floor plan so I could go to that PC and have a look at it. Often it was either that the PC was switched off or had a bug or some other application needed to be reset."
"There are a few areas for improvement in the installation phase"
"Its connectivity with other applications should be improved. In the version that I was using, it would just stop interacting with the other application. Its graphical interface should also be improved. It should have a user-friendly interface. Sometimes, people find it very difficult to understand. One of the obstacles that I faced while programming was that if I needed any kind of help, there wasn't much content on the internet. It can be very difficult to find a solution for a particular issue."
"The solution is not as intuitive as it could be and integrating took a lot of time."
"There is a need for NICE robotics to be more user-friendly."
"We haven't found it to be as powerful as some of the other platforms. From a true RPA perspective, it is pretty far behind some of the other solutions. It has emerged as a more desktop automation kind of tool, but it lacks a lot of enterprise features. It is not really a true RPA because of its licensing, which is kind of user-initiated. It would be nice it can be deployed at a more enterprise licensing model versus a user-based model. It didn't have autonomous automation so far, and they have just released this feature. They have kind of hodgepodged a bunch of products together to get there, but it is not as seamless as other solutions."
"The one thing I'd like to see, and NICE is already heavily investing in it, is improvement in the user interface itself. They call it the Designer and it's what the developers use. It is a bit clunky; that is the polite way to put it. I'd like to see it be a bit more user-friendly, a bit more intuitive, and to move to something a bit more web-based..."
 

Pricing and Cost Advice

Information not available
"As per my understanding, UiPath has a much lesser cost than NICE, but I am not sure."
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Top Industries

By visitors reading reviews
No data available
Computer Software Company
21%
Financial Services Firm
16%
Manufacturing Company
8%
Educational Organization
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for Appian RPA?
I didn't handle payments or costs. We recommended infrastructure stacks to our clients, who implemented them, and we provided ongoing consulting services.
What needs improvement with Appian RPA?
There are not any areas that need improvement off the top of my head. It has been 18 months since I worked with the environment, and they've made UI enhancements and implemented AI, including featu...
What is your primary use case for Appian RPA?
We were automating customer experience workflows for the contact center, including systems like CRM, service desk solutions, CCaaS solutions, and pulling data from ERPs.
What do you like most about NICE Robotic Automation?
Through interfaces called Callout (created with HTML code) it is possible to create a strong interactivity with the user. These interfaces can be extremely dynamic in relation to the behavior of a ...
What is your experience regarding pricing and costs for NICE Robotic Automation?
In the configuration phase, you need to have a certain degree of knowledge of Windows and Linux environments. That said, the wizards and manuals are of good quality. For the price, I would say that...
What needs improvement with NICE Robotic Automation?
There is nothing so relevant to complain about except a few more options in the debug monitor (which is already very powerful and useful right now). There are a few areas for improvement in the ins...
 

Also Known As

Jidoka RPA
No data available
 

Learn More

 

Overview

 

Sample Customers

empark, talan, liverpool, ayesa, aeromexico, teknei
HelpLine, Telefonica Spain, Banca Popolare Di Sondrio
Find out what your peers are saying about UiPath, Microsoft, Automation Anywhere and others in Robotic Process Automation (RPA). Updated: November 2024.
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