Appian RPA vs NICE Robotic Automation comparison

Appian and NICE are both solutions in the Robotic Process Automation (RPA) category. Appian is ranked #15 with an average rating of 9.0, while NICE is ranked #31. Appian holds a 0.6% mindshare in RPA, compared to NICE’s 0.7% mindshare. Additionally, 100% of Appian users are willing to recommend the solution, compared to 62% of NICE users who would recommend it.

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Executive Summary

We performed a comparison between Appian RPA and NICE Robotic Automation based on real PeerSpot user reviews.

Find out what your peers are saying about UiPath, Automation Anywhere, Microsoft and others in Robotic Process Automation (RPA).

To learn more, read our detailed Robotic Process Automation (RPA) Report (Updated: July 2025).

Buyer's Guide

Robotic Process Automation (RPA)

July 2025

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Helped 863,679 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Automate

Mindshare comparison

As of July 2025, in the Robotic Process Automation (RPA) category, the mindshare of Automate is 1.8%, up from 1.0% compared to the previous year. The mindshare of Appian RPA is 0.6%, up from 0.2% compared to the previous year. The mindshare of NICE Robotic Automation is 0.7%, up from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Robotic Process Automation (RPA)

Featured Reviews

Anabel Marco

Account Director at a tech services company with 11-50 employees

Automates processes efficiently with cost-effective scaling and robust customer support

Web scraping is quite good since it offers a lot of possibilities. Another important feature for me is its compatibility with MBI, the Power that is ISEQUADO Centers. I appreciate the ability to scale and increase the number of bots or studios without additional expense. Automate's non-reliance on additional orchestrators makes it quite cost-effective.

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Kunal Sharda

Director & Key Managerial Personnel at Newlight Technology Solutions Private Limited

Partnering with comprehensive automation for increased efficiency

The best feature of Appian RPA is that it is highly integrated into the Appian platform itself. It is very easy to configure that in the end-to-end Appian automation solution. The second notable feature is that Appian RPA gives you a lot of flexibility in terms of how you want to design the robotic tasks. It has a very detailed orchestration console which provides details about the entire runtime and the logs of Appian RPA where you can find in detail what the robot did on the virtual machine. Appian provides dashboards where users or admins can log in and see how the robots are performing various robotic tasks. It is very detailed and gives substantial insight into how Appian RPA is functioning or is operational. It also lets you drill down into specific details at each task level.

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Harish G V

Senior RPA Developer at TriNet Group

Quicker compared to other bots but not very user-friendly

There is a need for NICE to be more user-friendly. It should be designed in such a way that any developer can easily develop bots. For instance, Power Automate provides a good example of a user-friendly design that NICE can learn from. Moreover, in terms of documentation, there is very little available for NICE, making it challenging to implement the bots. So, documentation should be improved as well. There are a lot of additional features that could be included in NICE. As the NICE Robotic Automation claims, it is a low-code solution, but that is not entirely true. They need to concentrate on the prerequisites and building blocks. There should be more options available internally that are easy to use and well-developed.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Overall, the whole product is really nice and provides significant benefits."

"The most valuable features of Fortra's Automate include its FTP functionality and file manipulation capabilities."

"We have found the pricing to be very reasonable."

"It's very easy to use. That's a big selling point for it. It has got a drag-and-drop interface, so you can quickly deploy bots."

"The licensing of the product is very good. You only need to license it once and then you have it forever."

"The most valuable feature is the drag-and-drop interface, which is very Windows-like."

"I find the ease of use from a programming perspective very valuable."

"The product effectively handles all the tasks we require."

More Automate pros

"Appian RPA is super easy to use, offering low code, no code capabilities."

"The best feature of Appian RPA is that it is highly integrated into the Appian platform itself and is very easy to configure in the end-to-end Appian automation solution."

"It is a kind of desktop automation. Its licensing model is a little bit different. It tends to be individual automation specific to a role. It excels at that."

"The deployment of NICE Robotic Automation is easy."

"NICE is one of the only vendors that does attended and unattended out-of-the-box. Using the unattended processes we've been able to build a "feature library." We break each process down into workable chunks that we can save into a big library. The next time we come to automate a task, we already have chunks of that automation built."

"Through interfaces called Callout (created with HTML code) it is possible to create a strong interactivity with the user. These interfaces can be extremely dynamic in relation to the behavior of a local or remote robotic flow."

"Provides good automation features."

"It is easy to deploy. To do the automation in NICE, you really need to use your programming expertise. There are no inbuilt features in it, and you have to create all the required features, which can be very interesting for a programmer."

"What we've done with the RTI client is that we've brought it into a bit more of a 21st-century feel. Our agents have the ability to move around when they want, click into stuff. They use it according to how their conversations go with the customer."

Cons

"We really need a free development environment for customers. Building and testing automation on production isn't ideal."

"Regarding customer support, I face challenges sometimes. They're not always available, and you may need to wait for assistance, but overall their support is acceptable."

"The technical support could be better. We suffer from language barriers, as we are in Argentina."

"Some challenges include the system being too loaded or delayed in taking instructions and responding quickly as needed."

"It's possible that they could use a stronger community for seeking guidance and help."

"I find that most important features are strong, however, there is a lack of good development for artificial intelligence, such as machine learning."

"Some companies have asked for voice integration. This is likely part of the roadmap."

"The vendor is currently working on a solution that allows us to automatically create a process that is based on a document that we receive via email."

More Automate cons

"There are many competitive products in the market right now, for example, UiPath and Automation Anywhere. These competitive products are now coming up with features which Appian RPA currently does not have."

"There are not any areas that need improvement off the top of my head."

"There is a need for NICE robotics to be more user-friendly."

"Its connectivity with other applications should be improved. In the version that I was using, it would just stop interacting with the other application. Its graphical interface should also be improved. It should have a user-friendly interface. Sometimes, people find it very difficult to understand. One of the obstacles that I faced while programming was that if I needed any kind of help, there wasn't much content on the internet. It can be very difficult to find a solution for a particular issue."

"[During the upgrade] any issues, where it couldn't remotely connect to upgrade, I needed the floor plan so I could go to that PC and have a look at it. Often it was either that the PC was switched off or had a bug or some other application needed to be reset."

"The solution is not as intuitive as it could be and integrating took a lot of time."

"The one thing I'd like to see, and NICE is already heavily investing in it, is improvement in the user interface itself. They call it the Designer and it's what the developers use. It is a bit clunky; that is the polite way to put it. I'd like to see it be a bit more user-friendly, a bit more intuitive, and to move to something a bit more web-based..."

"There are a few areas for improvement in the installation phase"

"We haven't found it to be as powerful as some of the other platforms. From a true RPA perspective, it is pretty far behind some of the other solutions. It has emerged as a more desktop automation kind of tool, but it lacks a lot of enterprise features. It is not really a true RPA because of its licensing, which is kind of user-initiated. It would be nice it can be deployed at a more enterprise licensing model versus a user-based model. It didn't have autonomous automation so far, and they have just released this feature. They have kind of hodgepodged a bunch of products together to get there, but it is not as seamless as other solutions."

Pricing and Cost Advice

"Compared to other products, the pricing model for this solution is much more convenient, flexible, and adaptable to the Portuguese reality."

"While solutions like UiPath and Blue Prism cost around $11,000-$12,000 for each license, this product costs around $7,000 and you can keep it forever."

"The cost is a bit high for a small business like ours, but we manage with Fortra's Automate."

"I believe the price falls within a reasonable range, which significantly influenced our decision regarding the product. This aspect is crucial for any technological solution, especially in our country where enterprises might be hesitant to invest heavily in something untested or uncertain about its practicality and potential returns."

"Once you buy the software, you just pay for the support for backend help."

"The pricing is quite reasonable. We can run the process with one bot. The limitation is at the server level because they have some resources, and sometimes that is enough. It isn't too expensive, so you can get a good return off of one, and you can also have a pack of five bots that is quite competitive."

"I like the way this solution is priced because you can buy a license, or you can buy the software outright."

"I'm only involved in running the product and maintaining the systems, so I can't speak to the cost."

More Automate pricing and cost advice

Information not available

"As per my understanding, UiPath has a much lesser cost than NICE, but I am not sure."

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Top Industries

By visitors reading reviews

Financial Services Firm

12%

Computer Software Company

10%

Manufacturing Company

Performing Arts

Financial Services Firm

18%

Insurance Company

16%

Manufacturing Company

Computer Software Company

18%

Financial Services Firm

17%

Manufacturing Company

10%

Recreational Facilities/Services Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about HelpSystems AutoMate?

We use it for specific cases, mainly secure file transfers, which are vital for us. And it works for us.

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What is your primary use case for HelpSystems AutoMate?

The main purpose is for automation. That has been the purpose why I have been using it so far.

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What is your experience regarding pricing and costs for Fortra Automate?

Regarding pricing, it is very friendly. I would not say that it is really cheap or very expensive, but it fits within...

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What is your experience regarding pricing and costs for Appian RPA?

I didn't handle payments or costs. We recommended infrastructure stacks to our clients, who implemented them, and we ...

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What needs improvement with Appian RPA?

There are not any areas that need improvement off the top of my head. It has been 18 months since I worked with the e...

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What is your primary use case for Appian RPA?

We were automating customer experience workflows for the contact center, including systems like CRM, service desk sol...

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Comparisons

UiPath Platform vs Automate

Compared 31% of the time

Microsoft Power Automate vs Automate

Compared 29% of the time

Blue Prism vs Automate

Compared 9% of the time

Automation Anywhere vs Automate

Compared 7% of the time

Redwood Software - Finance Automation Edition vs Automate

Compared 6% of the time

More Automate Competitors

UiPath Platform vs Appian RPA

Compared 54% of the time

Blue Prism vs Appian RPA

Compared 20% of the time

Temporal vs Appian RPA

Compared 14% of the time

Control-M vs Appian RPA

Compared 13% of the time

More Appian RPA Competitors

UiPath Platform vs NICE Robotic Automation

Compared 47% of the time

Automation Anywhere vs NICE Robotic Automation

Compared 29% of the time

Blue Prism vs NICE Robotic Automation

Compared 24% of the time

More NICE Robotic Automation Competitors

Product Reports

Buyer's Guide

Automate

July 2025

Download Automate product report

Buyer's Guide

Robotic Process Automation (RPA)

July 2025

Download Appian RPA product report

Buyer's Guide

NICE Robotic Automation

July 2025

Download NICE Robotic Automation product report

Also Known As

HelpSystems Automate, Automate

Jidoka RPA

No data available

Overview

Automate offers a user-friendly solution with a drag-and-drop interface for efficient task automation and integration with major platforms like SAP and Azure, making it ideal for quick deployment with minimal coding and training.

Automate provides powerful features for businesses seeking efficient automation, offering compatibility with databases, email integration, and cloud platforms. Its simple interface supports both beginners and experienced users, simplifying tasks like invoice processing, HR automation, and data transformation. Cost-effective pricing and flexible licensing enhance its appeal while integration capabilities and scheduling tools ensure smooth workflow automation.

What are Automate's Key Features?

Drag-and-Drop Interface: Simplifies automation with intuitive design.
Integration Capabilities: Connects with platforms like SAP and Azure for seamless data flow.
Database and FTP Triggers: Enhances automation potential through direct data interaction.
Efficient Scheduling: Automates tasks with precise timing and control.
Web Scraping: Automates data extraction for quick analysis and reporting.

What Benefits and ROI Should Users Expect?

Rapid Deployment: Minimizes coding efforts for quick implementation.
Cost-Effectiveness: Offers flexible pricing models to suit budget constraints.
Operational Efficiency: Reduces manual workloads and enhances productivity.
Comprehensive Integration: Facilitates improved data management across systems.
Scalability: Adapts to growing business needs with ease.

In industries such as healthcare, banking, and logistics, Automate is used for tasks like invoice payment automation, data transformation, and task automation. This leads to streamlined processes and reduced manual workload, illustrating its value in enhancing operational efficiency through diversified workflows.

Fortra

Appian RPA seamlessly integrates with the comprehensive Appian Platform for process automation, offering an end-to-end solution for streamlining workflows and automating repetitive tasks. With features like the Universal RPA Task Recorder and the Low-code Appian Process Modeler, users can quickly build and deploy bots without extensive coding knowledge. Appian RPA ensures governance, dynamic exception handling, secure deployment, and scalability, enabling organizations to maintain automation integrity while efficiently managing digital workers across various environments. By leveraging Appian RPA alongside Appian IDP, AI, business rules, and API integrations, businesses can achieve seamless process automation and drive value quickly, optimizing workflows between humans, digital workers, and systems. With Appian's unified platform for change, organizations can accelerate digital innovation, enhance business efficiency, and create end-to-end automation solutions tailored to their specific needs.

Appian

NICE Robotic Automation is allowing organizations to reinvent customer service in the back office and the contact center. Automation offers an immediate reduction of administrative costs for a quick return on your investment. With robots able to perform tasks four to five times faster than a human, NICE Robotic Automation enables quicker turnaround times for customer requests and improved service-level agreements (SLAs). Routine processes are completed flawlessly every time, reducing the need to allocate time for making corrections. NICE Robotic Automation is highly scalable, so a center's processing power can increase when demand does.

NICE

Sample Customers

Aldergrove Financial Group, Preferred Health Professionals, Mindbeam Technologies, First Credit Union in British Columbia, Vestcom International, Prime Liberty Benefits, University of Tampa, CNLBancshares, World Precision Instruments, BJ's Restaurants, Globe Pequot Press, Accudata Technologies, Norton Healthcare, Pacific Toxicology Laboratories

empark, talan, liverpool, ayesa, aeromexico, teknei

HelpLine, Telefonica Spain, Banca Popolare Di Sondrio

Buyer's Guide

Robotic Process Automation (RPA)

July 2025

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