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Appian RPA vs Blue Prism comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

Appian RPA
Ranking in Robotic Process Automation (RPA)
19th
Average Rating
9.0
Number of Reviews
1
Ranking in other categories
Process Automation (24th)
Blue Prism
Ranking in Robotic Process Automation (RPA)
4th
Average Rating
7.8
Number of Reviews
87
Ranking in other categories
No ranking in other categories
 

Featured Reviews

MikahSellers - PeerSpot reviewer
Oct 23, 2024
Efficient automation with substantial ROI and innovative UI enhancements
We were automating customer experience workflows for the contact center, including systems like CRM, service desk solutions, CCaaS solutions, and pulling data from ERPs It allowed us to reduce the level of effort to complete contact processes from one hundred fifty seconds to ninety seconds,…
Mohamed Salah Baccouche - PeerSpot reviewer
Feb 24, 2023
Way more efficient for debugging than other tools but the UI is complicated
Our company uses the solution's automation processes to develop a fleet of robots for one of our clients. To date, we have developed more than 40 robots.  We also have clients in the banking and insurance industries.  We currently use both the 6.10.2 and 7.0 versions of the solution.  The solution…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Appian RPA is super easy to use, offering low code, no code capabilities."
"Technical support has been responsive when we have needed their assistance."
"We have integrated the product with our centralized infra-monitoring tool, which gives us real-time insights into BOT health and also the health of the underlying resources."
"The support is good."
"One key feature is the workflow design is able to be customized according to the way that you want the automation to work."
"It is a scalable solution."
"It offers assessments by way of a robotics or automation readiness assessment tool, which was quite helpful."
"The most valuable feature of Blue Prism is the control and development of the processes from one location."
"A feature I like about Blue Prism is the Control Room and how easy it is to find exceptions, to find common issues, and to troubleshoot your exceptions. Your Control Room person, without any development skills, can easily pick up what the problem is, with the exceptions, especially when there are a lot of exceptions related to one use case or process."
 

Cons

"There are not any areas that need improvement off the top of my head."
"We had a lot of challenges managing authentication and reusing or using external authentication providers."
"We didn't find it much useful for unstructured data. It is not easy to do the automation with Blue Prism if you have unstructured data. It should have better automation processes or connectors for unstructured data such as PDFs or pictures. It has a connector for different applications, such as SAP, but we use a few other applications for which it doesn't have a connector. It should have a more comprehensive dashboard that we can use to see the processes that are running and control the parameters."
"Blue Prism features two layers of documentation. If we could make it in one layer, then it would be easy to develop, and it would take less time for developers to complete the task."
"The solution can improve by having a free license for evaluation purposes."
"It isn't very easy or intuitive for our developers to program the bot to make intelligent decisions. A bot, for the lack of a better word, is stupid, and it can only do what we program it to do. It cannot make intelligent decisions. For example, if we are reviewing Uber charges, they could be posting their transactions under different corporation names, even though they are under the same parent company or group. A human can easily understand that it is the name of the same company, and it just has an asterisk or space, but a bot cannot do that. When a bot cannot complete the transaction, it sends out an exception rate, business exception, or system exception for a human to do a manual review. The exception rate has been high because the bots cannot make decisions that we think are very simple, which is understandable because that's how they were programmed. There is potential in utilizing the higher intelligence side of the tool, but it is not easy to code higher intelligent actions. It is a very lengthy process to get the provisioning to ensure that it is kind of doing what it needs to do. Provisioning involves multiple things, and it is quite complicated and not the best experience, but it is not just because of Blue Prism. Blue Prism is easy, but it takes a long time to onboard into our in-house system."
"Security could be improved."
"It's not very easy to use. There is some learning curve that you need to manage as an individual."
"They can add a reporting feature."
 

Pricing and Cost Advice

Information not available
"We really don't bear the costs. The cost is borne by the customer. It runs into about $100,000 per year per customer for Blue Prism. We normally budget around $30,000 for the first year for the hardware, setup, and people cost."
"I chose Blue Prism because it is priced well. The pricing was right for me at that moment even though Automation Anywhere is better in other aspects."
"They work on a big partnership kind of program with our organization, and they also give us a lot of discounts. Its price is pretty much comparable to the other solutions like UiPath and Automation Anywhere."
"The solution is expensive."
"Its price should be lower."
"Other than your infrastructure, in terms of servers that you have to set up, I don't think that there are any costs in addition to the standard licensing fees."
"There is a one-time purchase fee for this solution."
"Licensing is on a yearly basis."
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Top Industries

By visitors reading reviews
No data available
Financial Services Firm
21%
Computer Software Company
12%
Manufacturing Company
10%
Government
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

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Should I choose Blue Prism or Microsoft Power Automate?
Hello Netanya, it depends on your needs and your expertise. In my humble opinion you can start a big RPA project implementation with Blue Prism which is stable and mature software, in order to ser...
I am evaluating Blue Prism and UiPath for RPA for my company. Which one do you recommend?
I'm very familiar with UiPath and the RPA industry: was hired by Daniel Dines in 2015 when there were 35 employees and left in 2019 when there were 3K+. I'm a big believer in the product, leadershi...
 

Also Known As

Jidoka RPA
No data available
 

Overview

 

Sample Customers

empark, talan, liverpool, ayesa, aeromexico, teknei
Coca-Cola, Walgreens, American Express, Royal Bank of Canada, Pfizer, Shop Direct, O2, Siemens, Ascension Healthcare, Jaguar Land Rover
Find out what your peers are saying about UiPath, Microsoft, Automation Anywhere and others in Robotic Process Automation (RPA). Updated: October 2024.
814,763 professionals have used our research since 2012.