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Blue Prism pros and cons

3.9 out of 5
2,808 followers
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Pros & Cons summary

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Prominent pros & cons

PROS

Blue Prism offers robust exception handling and embedded control room features.
It has strong integration capabilities with enterprise applications like SAP and Java Bridge.
It provides a highly secure environment suitable for federal and government processes.
The multi-bot architecture and OCR integration enhance its scalability and accuracy.
Blue Prism supports both on-premises and cloud deployments with efficient debugging and logging features.

CONS

Blue Prism lacks strong artificial intelligence capabilities and cognitive features, which limits its potential compared to competitors.
The cost to become a Blue Prism partner is high, presenting a financial barrier compared to other RPA options.
Setup and deployment processes are complex, requiring comprehensive documentation and technical understanding.
Blue Prism requires better customer and technical support, with improvements needed at various support levels.
There is a lack of support for integration with other products, impacting the flexibility and scalability of the platform.
 

Blue Prism Pros review quotes

NS
May 12, 2020
The ease of use is really good because a lot of business people, who have some idea about logic and who can think in logic, can configure things, because there is no coding.
it_user973275 - PeerSpot reviewer
May 23, 2019
If there is a task that Blue Prism cannot do out of the box, Blue Prism provides me the facility of designing one and integrating it into the application. This process is called Visual Basic Objects.
VM
Dec 17, 2020
The entire tool is valuable because it is an enterprise tool. It is on par with other tools like Automation Anywhere or UiPath with the OCR/ICR facilities, analytics, and the entire package for enterprise-level security. It has the highest level of security as compared to any other tool.
Learn what your peers think about Blue Prism. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
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RP
Aug 9, 2018
You can easily see where all your problems lie, in a visual way. It's always nice to have a visual representation of things... Seeing things at one glance makes a lot of difference, instead of having to read through the fine print and see where the issues are.
reviewer1348122 - PeerSpot reviewer
Aug 23, 2020
Blue Prism has a lot of flexibility to integrate with other enterprise applications
SZ
May 5, 2023
I find Blue Prism's debugging functionality to be quite useful.
PA
Apr 1, 2021
The tool is very technically sound.
reviewer1488525 - PeerSpot reviewer
Feb 11, 2021
Its ability to talk to different systems that we have is a valuable feature. We use Pega, which is like a credit card processing system. We also use a Debit Process Manager, which is like the Visa debit application. In the bank, we have credit card and debit card sections, and we need to kind of investigate some of the transactions when customers are complaining about the charges. Blue Prism can log in to a different system to perform the exact actions that the agents are doing. This feature has been very helpful. Its ability to engage with external systems and websites is also very valuable. Each of our RPA projects could go across different systems. We have an in-house banking system. We also use the Visa network, and we have to go to different sites to do a lot of data scraping to ensure the data in our system matches the data in the Visa systems, and we just deal with some of the charges.
AS
Sep 20, 2021
All of the processes that we've automated have been completed successfully, and the bots are able to process them as expected.
Zameer Shaik - PeerSpot reviewer
Apr 12, 2023
Blue Prism is highly scalable and reliable.
 

Blue Prism Cons review quotes

NS
May 12, 2020
Blue Prism has been a little bit slow when it comes to the commitments on their roadmap. They had some delays last year, so I hope they make it up this year... For example, they were launching a Decipher tool. It was delayed by more than a year. It has still not launched.
it_user973275 - PeerSpot reviewer
May 23, 2019
I believe that there could be more community support, or there could be more support for developers like us from Blue Prism. Blue Prism provides a lot of documentation, but there is a lack of support.
VM
Dec 17, 2020
There are a lot of things coming up, such as Discovery Bot and Process Discovery. A lot of other aspects are also maturing. We have definitely started using it for our clients, and it is maturing as a solution, but it is all about how you integrate the enterprise with all the automation projects, such as your chatbot, Conversational AI, and robotics. How they are integrated and talk to each other creates a very good business case with all three aspects. The next level should be about integrating it with other automation tools as well. It can have integration with other tools or automation projects, such as your chatbot, Conversational AI, and robotics.
Learn what your peers think about Blue Prism. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
823,875 professionals have used our research since 2012.
RP
Aug 9, 2018
Blue Prism is lagging in terms of artificial intelligence. There is no artificial intelligence in version 4 or 5, which most people are still using as far as I'm aware. To be fair, they do have AI in version 6. Still, it's lagging terribly. Blue Prism is the inventor of the name of the term "RPA," and it's disappointing to see they are sitting around... Cognitive learning, for example, where it can actually follow your movements on the screen, is not there in Blue Prism.
reviewer1348122 - PeerSpot reviewer
Aug 23, 2020
I have been speaking directly with Blue Prism's engagement manager about making the solution more web-based. It's not quite there yet. Currently, the latest version is still under the beta version, so, as a customer, we don't have access to it. They are making it much more web-based, but for now, everything you have to log into requires an enterprise server — It's still more client-based than web-based.
SZ
May 5, 2023
Occasionally, there may be stability issues where certain nodes begin to behave erratically and produce errors.
PA
Apr 1, 2021
The solution is not user-friendly. It has a very high learning curve.
reviewer1488525 - PeerSpot reviewer
Feb 11, 2021
It isn't very easy or intuitive for our developers to program the bot to make intelligent decisions. A bot, for the lack of a better word, is stupid, and it can only do what we program it to do. It cannot make intelligent decisions. For example, if we are reviewing Uber charges, they could be posting their transactions under different corporation names, even though they are under the same parent company or group. A human can easily understand that it is the name of the same company, and it just has an asterisk or space, but a bot cannot do that. When a bot cannot complete the transaction, it sends out an exception rate, business exception, or system exception for a human to do a manual review. The exception rate has been high because the bots cannot make decisions that we think are very simple, which is understandable because that's how they were programmed. There is potential in utilizing the higher intelligence side of the tool, but it is not easy to code higher intelligent actions. It is a very lengthy process to get the provisioning to ensure that it is kind of doing what it needs to do. Provisioning involves multiple things, and it is quite complicated and not the best experience, but it is not just because of Blue Prism. Blue Prism is easy, but it takes a long time to onboard into our in-house system.
AS
Sep 20, 2021
All of the processes that we've automated have been completed successfully, and the bots are able to process them as expected.
Zameer Shaik - PeerSpot reviewer
Apr 12, 2023
Blue Prism is not very flexible when it comes to integrations.