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Appium vs ServiceNow comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Appium
Average Rating
8.0
Reviews Sentiment
7.4
Number of Reviews
30
Ranking in other categories
Mobile Development Platforms (7th), Regression Testing Tools (6th)
ServiceNow
Average Rating
8.4
Reviews Sentiment
6.8
Number of Reviews
224
Ranking in other categories
Help Desk Software (1st), IT Asset Management (1st), IT Service Management (ITSM) (1st), Rapid Application Development Software (2nd), No-Code Development Platforms (1st)
 

Mindshare comparison

Appium and ServiceNow aren’t in the same category and serve different purposes. Appium is designed for Mobile Development Platforms and holds a mindshare of 3.2%, down 5.5% compared to last year.
ServiceNow, on the other hand, focuses on IT Service Management (ITSM), holds 19.6% mindshare, down 25.7% since last year.
Mobile Development Platforms Market Share Distribution
ProductMarket Share (%)
Appium3.2%
OutSystems14.7%
Mendix13.6%
Other68.5%
Mobile Development Platforms
IT Service Management (ITSM) Market Share Distribution
ProductMarket Share (%)
ServiceNow19.6%
JIRA Service Management8.3%
BMC Helix ITSM7.5%
Other64.6%
IT Service Management (ITSM)
 

Featured Reviews

Luis Gerardo Meneses Hernandez - PeerSpot reviewer
Allows for direct interaction with an application's DOM but complex configuration
What I like about Appium right now is that it's like Cypress in the sense that I can get to the new DOM of the application and select the components and create the functions to test the components in the way I want them to be tested. That's why I like it right now.
Anil  Rao - PeerSpot reviewer
Have reduced L1 dependency and improved incident resolution through AI-powered automation
To make ServiceNow better, they should reduce their pricing, especially because there's a lot of competition. Many customers have moved to ManageEngine because they cannot afford the license cost. The price should be reduced by at least 40%. The setup of ServiceNow is sometimes complex when new updates or versions are released. When they introduce something new, they should provide training to understand the new features and their functionality. We sometimes get stuck and have to call them to learn about the changes in the latest version. They should communicate the changes made from older versions to new versions, which features are not available, which features have changed, and how to implement them. If the communication part was handled properly, it would benefit us.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable feature is that it's easy to launch applications. Appium has everything that Selenium has. So many good tools support Appium. We can take some Excel sheets and use them to fill out the text box that's in there. We can also take screenshots of failures."
"Appium provides a record-and-play option, and the commands are the same as those that Selenium uses. So a person who has some exposure to Selenium will be able to write a piece of code in Appium."
"Appium has easy interaction with mobile."
"The automation part is extremely helpful in streamlining our processes."
"I haven't explored other solutions in this particular area, but what I like best about Appium is the fact that it shares functions with Selenium. The extension of Selenium functions allows me to use all of the methods that exist in that domain, and it just makes it simpler for me. I've been using Selenium for some time as well, so using Appium just seems like a natural fit for me."
"We do not need to pay for the solution. It’s free."
"It has great documentation and excellent community support."
"We get a list that shows all devices that are connected to the system."
"Simplicity of Change Manager."
"I have seen ROI from ServiceNow, as the client I mentioned earlier is achieving ROI for adopting this cloud-based technology."
"It's easy to integrate. For instance, yesterday we closed the integration with SAP for the IP business management module to manage the forecast of projects. We created an interface between ServiceNow and SAP to control projects for accounting and on the forecast of the project. It was really easy. We don't have any problems with ServiceNow at the moment. As a company, they are improving constantly."
"You can scale the solution."
"ServiceNow has also enabled our Management Consulting business to provide Digital Transformation services for our clients the world over, as we use the platform as an accelerator for doing IT Target Operating Model transformations."
"A workflow automation platform that's reliable, performs well, and has good reporting and integration."
"It is robust and very user-friendly."
"The look and feel is a valuable benefit for adoption."
 

Cons

"The setup and installation were a problem for us at first."
"If it had more facility for configuration it would be a spectacular solution."
"I rarely use Appium nowadays because I'm now at the managerial level, but the last time I used it, whenever I selected and clicked on an element, Appium was very slow. I tried to debug it, but I still couldn't find the problem, so this is an area for improvement in the solution. Another area for improvement lies with the connector and server. For example, the effort to get into the local machine sometimes causes the emulator to become slow, which then leads to failure in testing, and this is the usual issue I've encountered from Appium. An additional feature I'd like added to Appium in its next release is being able to do automation in iOS without using XPath and the name of the element. In Xcode, you can use previous UI tests for detecting elements, but in Appium, you have to use Xpath and the element name instead of being able to directly put the X-UiPath, which is what you can do in Xcode. In iOS as well, sometimes the element doesn't have a name or a path. Sometimes, there's also no element."
"One area where I think Appium could improve is in addressing security concerns for our data. Currently, we're unable to use cloud solutions like CloudForm due to security restrictions on our servers. We also face challenges in updating packages for the same reason. It would be beneficial if the solution could provide better support for auto-reporting and easier connections to mobile device farms."
"One thing which can be really helpful is that there is some kind of a recorder made available rather than scripting everything."
"Stability is an area that needs some improvement."
"The challenging part with Appium is that installation can be a bit tricky. It can be challenging to set up in Android versus iOS environments."
"We need some bug fixes for nested elements."
"The technical support SLA can be improved because sometimes they take a long time to answer our queries."
"The interface can be a bit more intuitive."
"The level of complexity and the level of discovery are the two areas that can be improved. Its UI needs to evolve. They focus a lot on cool colors and other little things, which don't bring value in terms of functionality. They need to focus less on presentation and more on the functionality within the UI. Its discovery mechanism should be improved. There is a component in ServiceNow that discovers the assets, but it doesn't do an immediate discovery, and there is a lag. If I want to open a ticket for a laptop or an asset, that asset needs to exist within ServiceNow for me to be able to say that I need to have its disk space or memory increased. It is referred to as a CI or configuration item in ServiceNow. Sometimes, ServiceNow doesn't discover these items, and as a result, I cannot open a ticket and tag that system or asset. If a system was introduced to the environment last week and it is still not listed, it becomes a problem. I will either have to wait or manually enter that system or asset. So, if I have a laptop with only 8 GB of memory and I want to request 16 GB of memory, I won't be able to do that in ServiceNow because my system or asset hasn't been discovered yet. Discovery is not immediate, and there is a lag."
"The pricing structure could be more budget-friendly."
"It would be nice if we could, with some specific access rights, move histories from one squad to another, as they generate dependencies or duplicate or flag them."
"There are Virtual Task Boards in the tool in the latest releases. There are many of them in the Scaled Agile Framework. There is some room there for improvement. It's really quite promising but, at the same time, it could be improved and I believe it will be improved soon."
"There is inherent complexity with this tool because of the number of things that it can do."
"Very expensive."
 

Pricing and Cost Advice

"Appian is open-source, which is not licensed."
"It's open source, so it's completely free."
"Appium is free and open-source."
"The solution is open source."
"The solution is free."
"The solution is open source so it is free."
"I'm unsure if there's any cost associated with Appium. I got the free package which includes the server GUI application and the inspector application, and it was free to download, and that's all I need to get my work done. I'm not aware of any additional costs associated with the tool."
"The solution is open-source."
"The first impact for the customer is that it is expensive, but do not forget that it is a solution that includes infrastructure; a single cost, easy to justify."
"The CapEx version is great."
"It has a higher cost compared to local/regional solutions."
"The price of the solution is comparable to industry standards. For the features that we received, it is reasonable."
"The cost is quite high."
"We are happy with the pricing."
"Some time ago it was expensive, but large companies have special contracts. It's enterprise prices, and we're talking about millions per year."
"In Tunisia, the companies find the licensing costs to be expensive."
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Top Industries

By visitors reading reviews
Financial Services Firm
18%
Computer Software Company
11%
Manufacturing Company
9%
Retailer
6%
Computer Software Company
12%
Financial Services Firm
12%
Manufacturing Company
10%
Government
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise6
Large Enterprise19
By reviewers
Company SizeCount
Small Business54
Midsize Enterprise36
Large Enterprise164
 

Questions from the Community

Do you recommend Appium?
I do recommend Appium. It is an open-source solution and completely free of charge. We use Appium and Appium Studio as our base for any type of mobile automation for testing. It has a great interfa...
What do you like most about Appium?
Appium helps me to do as much as much as I want to.
What is your experience regarding pricing and costs for Appium?
My experience with Appium from a pricing perspective is favorable due to it being open source, making it a cost-effective option.
Which solution is better for developing non-ITSM applications: OutSystems or Service Now?
The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping th...
Would you choose ServiceNow over Microsoft PowerApps?
Hi Netanya, I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp. Because ServiceNow has a very strong module (Performance Analysis) reporting which will ...
What do you like most about ServiceNow?
The solution has a user-friendly interface.
 

Comparisons

 

Overview

 

Sample Customers

Nuvizz, Coupa Software, Eventbrite, Evernote
AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow    
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