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Appium vs ServiceNow comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Appium
Average Rating
8.0
Reviews Sentiment
7.4
Number of Reviews
30
Ranking in other categories
Mobile Development Platforms (7th), Regression Testing Tools (6th)
ServiceNow
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
222
Ranking in other categories
Help Desk Software (1st), IT Asset Management (1st), IT Service Management (ITSM) (1st), Rapid Application Development Software (2nd), No-Code Development Platforms (1st)
 

Mindshare comparison

Appium and ServiceNow aren’t in the same category and serve different purposes. Appium is designed for Mobile Development Platforms and holds a mindshare of 4.2%, down 6.7% compared to last year.
ServiceNow, on the other hand, focuses on IT Service Management (ITSM), holds 21.8% mindshare, down 27.0% since last year.
Mobile Development Platforms
IT Service Management (ITSM)
 

Featured Reviews

Luis Gerardo Meneses Hernandez - PeerSpot reviewer
Allows for direct interaction with an application's DOM but complex configuration
What I like about Appium right now is that it's like Cypress in the sense that I can get to the new DOM of the application and select the components and create the functions to test the components in the way I want them to be tested. That's why I like it right now.
Nikhil Gohil - PeerSpot reviewer
Enables effective incident management and seamless workflow automation with valuable mobile accessibility
I haven't thought deeply about improvements for ServiceNow or what might be missing right now. There are so many modules and features in ServiceNow that I haven't explored them all, so it's hard to say what might be missing or should be improved. I suggest making the cost more affordable for smaller companies.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It runs completely flawlessly and seamlessly every day."
"It has great documentation and excellent community support."
"The solution is stable."
"The library is extensive so the driver interacts with most functions or actions on mobile devices."
"The solution helps with test automation. We focus mostly on Java."
"The interface is user-friendly, which is beneficial for users, even for those who are new to it."
"The latest versions of the solution are stable."
"The way Appium server interacts with mobile apps is fantastic. It provides all the information about the elements inside the app, Android as well as iOS. I can interact with the element quickly, just type some text or get some text values from the element - whether it's a drop-down, or web text, or a native element."
"Being able to have the required information for project management is valuable. I've got multiple people accessing it, and I'm tracking tasks with percentages done. It allows me to have detailed notes and provides the ability to attach documents. I have used a lot of project management solutions, and there were gaps in terms of what was available. ServiceNow has got all the features and functionalities. It is a solid solution. It is also easy to get into and use. It is certainly highly scalable."
"If it is a high priority, they will respond very quickly. If it is a low priority issue, it might take some time, some three or four days. I would rate the technical support as a 10 out of 10."
"I recommend ServiceNow due to its stability and good security."
"Within our organization, we're not finding really any major issues with scalability and things of that nature."
"Makes ticket information easy to access."
"It enables us to meet SLAs, track issues across the environment, and report those issues."
"It's great for keeping everyone informed in the company - not just IT. Everyone becomes aware of change requests and incidents so the entire company is on the same page."
"ServiceNow is an industry leader in multiple areas and provides an excellent ROI."
 

Cons

"I rarely use Appium nowadays because I'm now at the managerial level, but the last time I used it, whenever I selected and clicked on an element, Appium was very slow. I tried to debug it, but I still couldn't find the problem, so this is an area for improvement in the solution. Another area for improvement lies with the connector and server. For example, the effort to get into the local machine sometimes causes the emulator to become slow, which then leads to failure in testing, and this is the usual issue I've encountered from Appium. An additional feature I'd like added to Appium in its next release is being able to do automation in iOS without using XPath and the name of the element. In Xcode, you can use previous UI tests for detecting elements, but in Appium, you have to use Xpath and the element name instead of being able to directly put the X-UiPath, which is what you can do in Xcode. In iOS as well, sometimes the element doesn't have a name or a path. Sometimes, there's also no element."
"They should add an in-built framework."
"One thing which can be really helpful is that there is some kind of a recorder made available rather than scripting everything."
"It needs to accommodate applications that use React.js and AngularJS."
"There is always a concern about the amount of code that is required to enhance the automation process. The idea of having less code or no code is what we would like to see in future updates."
"Stability is an area that needs some improvement."
"One area where I think Appium could improve is in addressing security concerns for our data. Currently, we're unable to use cloud solutions like CloudForm due to security restrictions on our servers. We also face challenges in updating packages for the same reason. It would be beneficial if the solution could provide better support for auto-reporting and easier connections to mobile device farms."
"What needs improvement in Appium is its documentation. It needs to give more context on the libraries that Appium is using under the hood. For example, my team is using Appium for Android automation, and a lot of times, I feel that there's functionality that's available through the Appium interface, that exists within the UIAutomator, but there aren't a lot of useful or helpful resources on the internet to find that information, so it would be good to have some linkage with the underlying platform itself. Another room for improvement in Appium is that it's buggy sometimes. For example, at times, there's a bug in the inspector application that doesn't allow me to save my desired capability set, so it would be nice to get that bug fixed, but overall, Appium is a good tool. The Touch Actions functionality in Appium also needs improvement. For example, if I want to initiate a scroll on the device that I'm running Appium on, sometimes Swipe works, but in other situations, I have to explicitly use action chains, so I'm not too sure what's the better approach. What I'd like to see in the next version of Appium is a more intelligent and more intuitive AppiumLibrary, in terms of identifying menus and scroll bars, etc., because right now, I'm unsure if I have to do a lot of export reversals to get to the elements I'm looking for. It would be nice to have some functionality built in, which would allow me to easily get those exports."
"This solution needs to be improved for global use. Currently, it's very oriented to the processes and needs of the US customer base, like their compliance solution or GRC (Governance, Risk, and Compliance), and not so much for customers from other parts of the world. Some users may like the things that ServiceNow is improving, but those are very oriented to users based in the United States and Europe."
"The pricing structure could be more budget-friendly."
"There is room for improvement in price."
"Complexities in the organization made the initial deployment complex."
"The challenge with ServiceNow lies in its expansive portfolio of services. It can be complex, and users may find it expensive and challenging to understand. There is a need for a configurator within ServiceNow that guides users on how to utilize the tool effectively. This configurator should provide insights into licensing, team requirements, and the best licensing model based on whether companies prefer ownership or consumption-based models."
"The pricing of the solution could be better. It's a bit high."
"The asset management application could be improved. They have a lot of the infrastructure built, but it does not come with already made compatibility with some of the most popular vendors, such as Cisco and Microsoft. You have to fix it yourself."
"It should have more artificial intelligence for business and work capabilities. The community is not so active. There must be initiatives to make the community talk more and share more information."
 

Pricing and Cost Advice

"Appian is open-source, which is not licensed."
"We found out that we could explore features of the solution for 30 days trial. We can switch to a permanent license later if we want."
"As far as I know, Appium is a free solution. It's not for commercial use."
"This is an open source solution so it does not cost anything for licensing or otherwise."
"Appium is open source; we can use it for free."
"The solution is free."
"The solution is open source."
"It's open source, so it's completely free."
"Initially, the licensing model ServiceNow came up with was very good. But now, from a licensing perspective, they are changing their model day by day. It is becoming a bit expensive for customers."
"The price is okay for us. It's reasonable."
"Isn't pricing always too much? We really do chafe at the ITIL licensing. ITOM is also pretty expensive."
"The licensing expenses are excessively high."
"There is an annual subscription to use this solution."
"The solution is expensive."
"The licenses are expensive."
"I am from Brazil. For Latin American markets, ServiceNow is very expensive as compared to other vendors, such as VMware."
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Top Industries

By visitors reading reviews
Financial Services Firm
20%
Computer Software Company
12%
Manufacturing Company
8%
Retailer
6%
Computer Software Company
12%
Educational Organization
12%
Financial Services Firm
11%
Manufacturing Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Do you recommend Appium?
I do recommend Appium. It is an open-source solution and completely free of charge. We use Appium and Appium Studio as our base for any type of mobile automation for testing. It has a great interfa...
What do you like most about Appium?
Appium helps me to do as much as much as I want to.
What is your experience regarding pricing and costs for Appium?
My experience with Appium from a pricing perspective is favorable due to it being open source, making it a cost-effective option.
Which solution is better for developing non-ITSM applications: OutSystems or Service Now?
The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping th...
Would you choose ServiceNow over Microsoft PowerApps?
Hi Netanya, I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp. Because ServiceNow has a very strong module (Performance Analysis) reporting which will ...
What do you like most about ServiceNow?
The solution has a user-friendly interface.
 

Comparisons

 

Overview

 

Sample Customers

Nuvizz, Coupa Software, Eventbrite, Evernote
AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow    
Find out what your peers are saying about OutSystems, Salesforce, Mendix and others in Mobile Development Platforms. Updated: June 2025.
861,524 professionals have used our research since 2012.