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Appium vs ServiceNow comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Appium
Average Rating
8.0
Reviews Sentiment
7.4
Number of Reviews
30
Ranking in other categories
Mobile Development Platforms (7th), Regression Testing Tools (6th)
ServiceNow
Average Rating
8.4
Reviews Sentiment
6.8
Number of Reviews
223
Ranking in other categories
Help Desk Software (1st), IT Asset Management (1st), IT Service Management (ITSM) (1st), Rapid Application Development Software (2nd), No-Code Development Platforms (1st)
 

Mindshare comparison

Appium and ServiceNow aren’t in the same category and serve different purposes. Appium is designed for Mobile Development Platforms and holds a mindshare of 3.9%, down 5.8% compared to last year.
ServiceNow, on the other hand, focuses on IT Service Management (ITSM), holds 21.5% mindshare, down 26.9% since last year.
Mobile Development Platforms Market Share Distribution
ProductMarket Share (%)
Appium3.9%
OutSystems17.5%
Mendix16.7%
Other61.900000000000006%
Mobile Development Platforms
IT Service Management (ITSM) Market Share Distribution
ProductMarket Share (%)
ServiceNow21.5%
JIRA Service Management8.8%
BMC Helix ITSM8.1%
Other61.6%
IT Service Management (ITSM)
 

Featured Reviews

Luis Gerardo Meneses Hernandez - PeerSpot reviewer
Allows for direct interaction with an application's DOM but complex configuration
What I like about Appium right now is that it's like Cypress in the sense that I can get to the new DOM of the application and select the components and create the functions to test the components in the way I want them to be tested. That's why I like it right now.
Nikhil Gohil - PeerSpot reviewer
Enables effective incident management and seamless workflow automation with valuable mobile accessibility
I haven't thought deeply about improvements for ServiceNow or what might be missing right now. There are so many modules and features in ServiceNow that I haven't explored them all, so it's hard to say what might be missing or should be improved. I suggest making the cost more affordable for smaller companies.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Appium helps me to do as much as much as I want to."
"I haven't explored other solutions in this particular area, but what I like best about Appium is the fact that it shares functions with Selenium. The extension of Selenium functions allows me to use all of the methods that exist in that domain, and it just makes it simpler for me. I've been using Selenium for some time as well, so using Appium just seems like a natural fit for me."
"We develop apps using the React Native framework, and Appium integrates well for testing those apps. The Appium automation framework also has good integration with GitHub Actions and plenty of other tools and frameworks, including BrowserStack."
"The best feature of Appium is that it allows you to inspect the element. With the Appium Inspector, you don't have to install another application to do the inspection. I also like that Appium has Android device connectivity. Currently, most people use Appium as automation software, and I haven't found any other tool that's more powerful than Appium."
"Appium has easy interaction with mobile."
"The solution helps with test automation. We focus mostly on Java."
"It runs completely flawlessly and seamlessly every day."
"We do not need to pay for the solution. It’s free."
"ServiceNow is a cloud-based platform, so people won't need to worry about investing on hardware to host it. Being on the cloud, it is available 24x7. It's scalable, stable, and multifeatured, with a straightforward setup and good technical support."
"Operations and maintenance costs have been reduced using this solution. We have been able to deliver faster solutions to our customers and track progress using live data."
"The pricing of the product is quite good. It's not too expensive."
"It provides internal clients with greater transparency about their projects and deliverables."
"I have found that sorting and grouping functions are particularly useful."
"The most valuable features of the solution are the ease of use and the sensor for ticketing systems."
"I like that it's always up and running."
"Straightforward tool."
 

Cons

"The tool needs to add a dependency manager."
"Stability is an area that needs some improvement."
"The challenging part with Appium is that installation can be a bit tricky. It can be challenging to set up in Android versus iOS environments."
"The user interface needs improvement because there are issues when setting up environment variables."
"We previously worked with native applications, and there weren't any good mobile app testing tools. We started working with React Native, which works well with Appium, but it would be good to see better integration; the way elements are displayed can be messy. React Native is very popular nowadays, so it's essential to have that compatibility."
"The initial setup is straightforward if you have previous experience with the solution, but it can be complicated for a novice user."
"It needs to accommodate applications that use React.js and AngularJS."
"The installation part of Appium is somewhat clumsy, requiring numerous dependencies and configurations."
"It's too complicated and there are too many options."
"A new user does need training or time to learn the solution before jumping in. It was very hard in the beginning to understand everything. I couldn't find the models I needed at the time."
"I know that discovery tools are not meant to be simple, but somehow, if they could make it more simple and robust, that would be great."
"There's always a room for improvement in terms of the ServiceNow UI. For customers, the UI is something that is a continuous improvement."
"The challenge with ServiceNow lies in its expansive portfolio of services. It can be complex, and users may find it expensive and challenging to understand. There is a need for a configurator within ServiceNow that guides users on how to utilize the tool effectively. This configurator should provide insights into licensing, team requirements, and the best licensing model based on whether companies prefer ownership or consumption-based models."
"They could improve license management, particularly when integrating different applications or toolsets."
"The biggest complaint I have is that the ServiceNow search engine is not very robust."
"The discovery of assets could be improved; right now they only allow for one domain."
 

Pricing and Cost Advice

"The solution is free."
"It's open source, so it's completely free."
"The price is good for people to be able to make a favorable decision for the value."
"The solution is open source."
"This is an open source solution so it does not cost anything for licensing or otherwise."
"Appium is open source; we can use it for free."
"The pricing of Appium is fine."
"There is no license for this solution because it is open-source."
"Isn't pricing always too much? We really do chafe at the ITIL licensing. ITOM is also pretty expensive."
"The mandatory minimum is US$ 20,000 for licensing."
"The licenses are expensive."
"There is an annual subscription to use this solution."
"Getting the solution up and running is expensive."
"The platform offers a free trial, by providing a free developer instance once you sign up."
"ServiceNow tends to be a little bit more expensive as compared to BMC Helix ITSM."
"ServiceNow's pricing is comparatively higher than Helix's."
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Top Industries

By visitors reading reviews
Financial Services Firm
20%
Computer Software Company
12%
Manufacturing Company
9%
Educational Organization
6%
Computer Software Company
12%
Financial Services Firm
12%
Manufacturing Company
10%
Government
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise6
Large Enterprise19
By reviewers
Company SizeCount
Small Business54
Midsize Enterprise36
Large Enterprise163
 

Questions from the Community

Do you recommend Appium?
I do recommend Appium. It is an open-source solution and completely free of charge. We use Appium and Appium Studio as our base for any type of mobile automation for testing. It has a great interfa...
What do you like most about Appium?
Appium helps me to do as much as much as I want to.
What is your experience regarding pricing and costs for Appium?
My experience with Appium from a pricing perspective is favorable due to it being open source, making it a cost-effective option.
Which solution is better for developing non-ITSM applications: OutSystems or Service Now?
The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping th...
Would you choose ServiceNow over Microsoft PowerApps?
Hi Netanya, I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp. Because ServiceNow has a very strong module (Performance Analysis) reporting which will ...
What do you like most about ServiceNow?
The solution has a user-friendly interface.
 

Comparisons

 

Overview

 

Sample Customers

Nuvizz, Coupa Software, Eventbrite, Evernote
AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow    
Find out what your peers are saying about OutSystems, Salesforce, Mendix and others in Mobile Development Platforms. Updated: August 2025.
867,676 professionals have used our research since 2012.