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Appium vs ServiceNow comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

Appium
Average Rating
7.8
Number of Reviews
29
Ranking in other categories
Mobile Development Platforms (7th), Regression Testing Tools (6th)
ServiceNow
Average Rating
8.4
Number of Reviews
214
Ranking in other categories
Help Desk Software (1st), IT Asset Management (1st), IT Service Management (ITSM) (1st), Rapid Application Development Software (4th), No-Code Development Platforms (1st)
 

Mindshare comparison

Appium and ServiceNow aren’t in the same category and serve different purposes. Appium is designed for Mobile Development Platforms and holds a mindshare of 5.5%, down 8.2% compared to last year.
ServiceNow, on the other hand, focuses on IT Service Management (ITSM), holds 26.1% mindshare, down 27.4% since last year.
Mobile Development Platforms
IT Service Management (ITSM)
 

Featured Reviews

Siddartha Rao - PeerSpot reviewer
Sep 30, 2022
It's easy to launch applications.
I rate Appium eight out of 10 for ease of setup. When I first began using the product, I would rate it as six out of 10. Appium is challenging to set up for iOS and Android, but we can manage iOS automation on the Mac from Macintosh Missions. In Missions, we need to open our Appium project on the next board and create something like a bundle diary. The bundle diary from Appium doesn't work for outputs, so it should not work for our daily routine. We need to change the bundle ID and build the iPhone application. There are two ways to set it up. You can update the Appium server for HD and need to do programming and training. It will come in after 30 seconds or more.
Fabio QUINTANILHA - PeerSpot reviewer
Jan 29, 2024
A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs
I use the solution to collect data to build KPIs. We promote and foster the usage of workflows in the company We use the data to compare and review situations, propose improvements, and promote action items. SPM and ITSM features are the most helpful. The product’s standard user experience is…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Obviously because of automation, it reduces manual testing efforts."
"The interface is user-friendly, which is beneficial for users, even for those who are new to it."
"We get a list that shows all devices that are connected to the system."
"Appium's best feature is that it supports multiple frameworks."
"It has great documentation and excellent community support."
"The most valuable feature is that it's easy to launch applications. Appium has everything that Selenium has. So many good tools support Appium. We can take some Excel sheets and use them to fill out the text box that's in there. We can also take screenshots of failures."
"The best feature of Appium is that it allows you to inspect the element. With the Appium Inspector, you don't have to install another application to do the inspection. I also like that Appium has Android device connectivity. Currently, most people use Appium as automation software, and I haven't found any other tool that's more powerful than Appium."
"I haven't explored other solutions in this particular area, but what I like best about Appium is the fact that it shares functions with Selenium. The extension of Selenium functions allows me to use all of the methods that exist in that domain, and it just makes it simpler for me. I've been using Selenium for some time as well, so using Appium just seems like a natural fit for me."
"Great that it's knowledge-based and you can use the flows in ServiceNow."
"I find the incident management part to be the most valuable. That's how the service desk tracks tickets."
"Flexibility is the most valuable feature of ServiceNow, that is, being able to modify it to do what we need it to do."
"What I like the most is that it's a common service data model and the fact that everything is available on one platform."
"Your time-to-market, or TTM, becomes faster when you use ServiceNow. Even individuals that are not tech savvy can quickly change processes and workflows in it. This can make the organization as a whole more agile."
"There are many expansions available."
"In terms of the most valuable features, it's nice to have everything in one place. Things are easy to follow up on. ServiceNow provides that workflow. I know at some level it is in the pipeline and then if I need to follow up, everything's there. Those are the key benefits of ServiceNow."
"I really like what they've done with their common service data model because now I can make a connection between the business process and technology."
 

Cons

"Appium could improve by enabling record and run techniques similar to what they have in other licensing tools, such as Micro Focus. We have to all write the code, and then we can proceed."
"The setup and installation were a problem for us at first."
"Support-wise, it could be better."
"Stability is an area that needs some improvement."
"It breaks down."
"Configuring the project to be used in Appium is a little bit tedious."
"The installation part of Appium is somewhat clumsy, requiring numerous dependencies and configurations."
"The user interface needs improvement because there are issues when setting up environment variables."
"Before implementing this solution, you should have the ITSM model in place for chain management requests. That is a prerequisite because you cannot perform tasks without it."
"There is inherent complexity with this tool because of the number of things that it can do."
"A new user does need training or time to learn the solution before jumping in. It was very hard in the beginning to understand everything. I couldn't find the models I needed at the time."
"The visuals are the one area where there is opportunity for improvement."
"There should be fewer clicks and faster integrations between solutions."
"It became kind of complex to set it up without a general lack of knowledge of the particular feature-function capabilities. Features and capabilities could have been explained better to the end-users."
"I do not like the user interface."
"Most people are discussing UIs, but I'm a developer. I would say 80-90% of the people would appreciate that, that's easy for them, but from a developer perspective, it's hard for me, because for me it's clunky"
 

Pricing and Cost Advice

"The solution is open source so it is free."
"The solution is open source."
"It's open source, so it's completely free."
"There is no license for this solution because it is open-source."
"As far as I know, Appium is a free solution. It's not for commercial use."
"The price is good for people to be able to make a favorable decision for the value."
"The solution is open-source."
"This is an open source solution so it does not cost anything for licensing or otherwise."
"We are happy with the pricing."
"The price of the solution is comparable to industry standards. For the features that we received, it is reasonable."
"The price could be a little lower for the solution. Many of my customers have issues with the licensing process, they have to make it easier and straightforward."
"Certainly, from a product-platform perspective, the price is not too bad."
"This is a pretty expensive product, so the licensing could be better."
"For the modules we use, we found it competitive. I can't think of any costs in addition to the licensing fees."
"The platform offers a free trial, by providing a free developer instance once you sign up."
"The first impact for the customer is that it is expensive, but do not forget that it is a solution that includes infrastructure; a single cost, easy to justify."
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Top Industries

By visitors reading reviews
Financial Services Firm
20%
Computer Software Company
14%
Manufacturing Company
7%
Government
6%
Educational Organization
25%
Computer Software Company
11%
Financial Services Firm
10%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Do you recommend Appium?
I do recommend Appium. It is an open-source solution and completely free of charge. We use Appium and Appium Studio as our base for any type of mobile automation for testing. It has a great interfa...
What do you like most about Appium?
Appium helps me to do as much as much as I want to.
Which solution is better for developing non-ITSM applications: OutSystems or Service Now?
The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping th...
Would you choose ServiceNow over Microsoft PowerApps?
Hi Netanya, I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp. Because ServiceNow has a very strong module (Performance Analysis) reporting which will ...
What do you like most about ServiceNow?
The solution has a user-friendly interface.
 

Comparisons

 

Learn More

 

Overview

 

Sample Customers

Nuvizz, Coupa Software, Eventbrite, Evernote
AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow    
Find out what your peers are saying about OutSystems, Mendix, Salesforce and others in Mobile Development Platforms. Updated: October 2024.
814,649 professionals have used our research since 2012.