

Automation Anywhere and Pega Robotic Process Automation are competitors in the robotic process automation market. Automation Anywhere offers advantages in deployment ease and customer service, though Pega shines with advanced features for complex business processes. Automation Anywhere excels with quicker deployment and lower initial costs, positively affecting adoption. Pega's extended capabilities deliver significant ROI for enterprise-scale operations.
Features: Automation Anywhere provides process automation tools with high adaptability, scalability, and a user-friendly interface. Its security, role-based access control, and community involvement strengthen its offerings. Pega Robotic Process Automation is beneficial for handling complex workflows, seamless enterprise application integration, and offering comprehensive automation solutions. Its ease in creating UIs and supporting CRM tools are notable for digital transformation efforts.
Room for Improvement: Automation Anywhere can enhance its modular functionality to prevent long linear code, which complicates maintenance. Improvements in user interface clarity and flexibility can also help. Pega Robotic Process Automation could advance in deployment simplification and provide more competitive pricing to appeal to budget-conscious businesses. Better user education resources would also benefit both platforms.
Ease of Deployment and Customer Service: Automation Anywhere features a straightforward deployment model and excellent customer support, simplifying implementation for businesses. Pega Robotic Process Automation is powerful but involves a more intricate setup process, requiring specialized expertise. However, Pega's support processes are robust and tailored to ensure customer satisfaction.
Pricing and ROI: Automation Anywhere offers a more economical entry with a lower initial setup cost, appealing to businesses with budget constraints. Its efficient execution leads to rapid ROI. Pega Robotic Process Automation might require higher initial investments but delivers substantial long-term ROI due to its extensive capabilities, making it ideal for managing enterprise-scale operations. The choice of product depends on specific business needs and budget considerations.
In terms of cost, we participated in projects achieving two to three million dollars in annual savings.
As a return on investment, we have achieved a 250% ROI in six to nine months, and sometimes it increases up to 380% percent.
Automation Anywhere has helped us save money.
Whenever we need help, we can reach out to them, and they help us out.
We also have dedicated account managers and technical experts to solve our problems related to Automation Anywhere.
We just have to raise a ticket, after which we receive a call, email, or ping from the Automation Anywhere team.
On-premise support is generally not as effective as the cloud support that Pega currently provides.
The speed and quality of response could be improved.
As we are using Microsoft Copilot for our AI agents, I look forward to integrating it with Automation Anywhere and its solutions, seeing it as a beneficial partnership as Automation progresses toward AI as the main solution.
The centralized control room allows us to orchestrate and manage bots seamlessly.
I can scale it in terms of hundreds of bots and configure hundreds of parallel robots easily.
There are limitations in scaling as RPA is not a scalable solution.
With the latest applications, there are no significant issues like freezing or crashing.
From a stability and reliability perspective, we can remain confident that the product performs as an enterprise solution and meets expected standards.
If you have good best practices, reusable code, an effective framework, and a solid development methodology, bots can be very stable.
On a scale from one to ten, stability would rate at three.
It is better to write a Python script instead of using Automation Anywhere's package when dealing with Excel because it is buggy and tends to break.
Making the product more lightweight by reducing its dependency on infrastructure could greatly help in the long run.
It would be beneficial if the platform provided options for power developers to integrate seamlessly with languages like Java or C#, allowing them to write their own scripts and code.
Pega Robotic Process Automation is a temporary solution to a bigger issue, and the cost of implementation especially with Pega really stops customers from proceeding.
It is more cost-efficient compared to all other RPA platforms.
Automation Anywhere costs are aligned with UiPath and Blue Prism, which are also expensive.
It is not cheap, with costs ranging between 700 to 800 dollars per month.
I can set it up to provide users with a form to fill in all required information, and then the bot operates based on those specifications.
For example, the email module has been enhanced over the years to support all the latest authentication technologies. That is very important as we move away from username and password and embrace multi-factor authentication.
Automation Anywhere has undergone drastic changes over the past five years, transitioning from version 10 to A360, including desktop-based and cloud-based options.
The number of human steps that have been eliminated is significant, and we try to maximize straight-through processing.
| Product | Market Share (%) |
|---|---|
| Automation Anywhere | 7.7% |
| Pega Robotic Process Automation | 3.0% |
| Other | 89.3% |

| Company Size | Count |
|---|---|
| Small Business | 144 |
| Midsize Enterprise | 80 |
| Large Enterprise | 519 |
| Company Size | Count |
|---|---|
| Small Business | 5 |
| Midsize Enterprise | 4 |
| Large Enterprise | 17 |
Automation Anywhere offers ease of use, robust system connectivity, and GenAI-driven document automation through a cloud-native platform, significantly enhancing productivity across multiple industries with advanced AI features.
Delivering a comprehensive suite of tools designed for easy integration and rapid deployment, Automation Anywhere drives efficiency by reducing costs and automating repetitive tasks. Its cloud-native platform supports broad industry adoption, including advanced AI features like process automation and Co-Pilot, streamlining complex workflows with minimal technical skills required. Users benefit from robust integration capabilities, which facilitate seamless interaction with multiple systems. However, there is room for improvement in areas such as user-friendliness for beginners, stability, flexible licensing, and enhanced OCR functionality. Organizations in sectors such as banking, finance, manufacturing, and healthcare gain from the improved operational efficiency and ROI Automation Anywhere offers.
What are the important features of Automation Anywhere?In the insurance industry, Automation Anywhere is utilized for automating processes such as enrollment management and compliance checks. Its applications extend to supply chain management, financial transactions, and business performance monitoring across sectors like banking, finance, manufacturing, and healthcare, helping organizations to automate routine tasks, improve efficiency, and reduce costs.
With Pega Robotic Process Automation (RPA), organizations can automate the mundane, tedious, time-consuming, manual work that is hampering productivity and efficiency. Whether adjudicating claims, onboarding customers or employees, reconciling financials, updating customer information in systems record, Pega RPA can manage the work across your enterprise.
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