AutomationEdge vs Jacada Intelligent Agent Engagement comparison

AutomationEdge and Jacada are both solutions in the Robotic Process Automation (RPA) category. AutomationEdge is ranked #12 with an average rating of 8.1, while Jacada is ranked #47. AutomationEdge holds a 0.9% mindshare in RPA, compared to Jacada’s 0.1% mindshare. Additionally, 84% of AutomationEdge users are willing to recommend the solution, compared to 100% of Jacada users who would recommend it.

AutomationEdge

Read 12 AutomationEdge reviews

1,183 Views
832 Comparison Views

84% willing to recommend

Jacada Intelligent Agent En...

Read 1 Jacada Intelligent Agent Engagement review

121 Views
73 Comparison Views

100% willing to recommend

AutomationEdge

Jacada Intelligent Agent En...

Comparison Buyer's Guide

Download the report

Executive Summary

We performed a comparison between AutomationEdge and Jacada Intelligent Agent Engagement based on real PeerSpot user reviews.

Find out what your peers are saying about UiPath, Microsoft, Automation Anywhere and others in Robotic Process Automation (RPA).

To learn more, read our detailed Robotic Process Automation (RPA) Report (Updated: October 2024).

Buyer's Guide

Robotic Process Automation (RPA)

October 2024

Download the complete report

Helped 814,763 peers since 2012

Categories and Ranking

AutomationEdge

Ranking in Robotic Process Automation (RPA)

12th

Average Rating

7.8

Number of Reviews

Ranking in other categories

No ranking in other categories

Jacada Intelligent Agent En...

Ranking in Robotic Process Automation (RPA)

47th

Average Rating

7.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of November 2024, in the Robotic Process Automation (RPA) category, the mindshare of AutomationEdge is 0.9%, down from 1.1% compared to the previous year. The mindshare of Jacada Intelligent Agent Engagement is 0.1%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Robotic Process Automation (RPA)

Featured Reviews

BhargavJotva

Associate Manager - Retail Banking Operation at IDFCFIRST

Aug 14, 2023

An RPA tool to automate functions, tasks, and processes that also allows users to do coding from the scratch

In my company, we use AutomationEdge as an RPA tool, which has to automate the automatic functions within our company on a daily basis for repetitive tasks. We need to automate the aforementioned functions in a short period of time with AutomationEdge. I work in the banking sector, and we use…

Read full review

Biswajit Mohanty

Senior Manager - RPA & Transition at FIS

Nov 5, 2020

Suitable for a small-scale business but not evolved enough for a large enterprise

The best thing with that Jacada is that they are a repository builder, which we use for our assessment to gauge and match screens. Jacada has evolved, but I'm not using the latest version. Technically we use our internal product more, which is iAutomate. We also use UiPath and Automation Anywhere…

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Stability-wise, I rate the solution a nine out of ten...I rate the technical support of the solution a nine out of ten."

"It is a valuable tool for developing efficient solutions, especially in finance and banking."

"The support from the vendor is very good."

"The most valuable feature of AutomationEdge is creating accounts."

"If we want to change your processes, we can code it from scratch, making it a beneficial feature of the product."

"We can quickly adapt to our end users."

"The initial setup was easy and straightforward."

"The studio design is fine compared to other similar products. There is nothing extraordinary about it, but at the same time, there are not any negatives."

More AutomationEdge pros

"The initial setup was fairly straightforward."

Cons

"We cannot use extra modules while working with AutomationEdge. It crashes if we have lots of data to process in Excel."

"The price of the solution could be improved."

"The ease of use is the main thing on which they really have to focus. If they want to go against the giants, it should be improved in ease of use, and it should be more user-friendly. It would be helpful because everyone should be empowered irrespective of whether they know how to code or not. They should enhance its user interface and make it more intuitive."

"In the future, they should have a similar version for the cloud and on-premises, and the installation should be flawless within few minutes."

"With the solution, customizing software can be time-consuming."

"AutomationEdge's ecosystem has shortcomings and needs improvement. When we compare AutomationEdge to other RPA tools in our company, we find that it has a very minor online community."

"There are some shortcomings in the product's stability that need improvement."

"AutomationEdge's primary issue is its price point, especially compared to other products."

More AutomationEdge cons

"They need to create a workflow system."

Pricing and Cost Advice

"I give the price of the solution a nine out of ten."

"Pricing can be made better. Currently, I think the pricing is based on the market. The pricing also depends on the business partners that offer you the solution."

"It is expensive but its value can justify the cost."

"The product is available at the lowest price."

"Price-wise, AutomationEdge is pretty affordable, making it not so expensive when you compare this with other tools in the market."

"The licensing for this solution should have a more competitive pricing model. The price is in the top five of similar products."

"If you are looking for a budget solution, you can consider AE. It has all the features. Scaling it is way easier because of the cost itself."

Information not available

See which vendors are best for you

Use our free recommendation engine to learn which Robotic Process Automation (RPA) solutions are best for your needs.

See recommendations

814,763 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Financial Services Firm

24%

Computer Software Company

15%

Manufacturing Company

11%

Energy/Utilities Company

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about AutomationEdge?

It helps us with cost optimization and easy implementation.

See all answers

What is your experience regarding pricing and costs for AutomationEdge?

I rate AutomationEdge's pricing as a six to seven. It is expensive but its value can justify the cost.

See all answers

What needs improvement with AutomationEdge?

AutomationEdge's primary issue is its price point, especially compared to products from companies like Microsoft that offer similar solutions as part of broader agreements. Competing against such b...

See all answers

Ask a question

Earn 20 points

Comparisons

UiPath vs AutomationEdge

Compared 36% of the time

Automation Anywhere vs AutomationEdge

Compared 32% of the time

Microsoft Power Automate vs AutomationEdge

Compared 31% of the time

More AutomationEdge Competitors

Nintex RPA vs Jacada Intelligent Agent Engagement

Compared 100% of the time

More Jacada Intelligent Agent Engagement Competitors

Product Reports

Buyer's Guide

AutomationEdge

November 2024

Download AutomationEdge product report

Buyer's Guide

Robotic Process Automation (RPA)

October 2024

Jacada Intelligent Agent Engagement report

Download Jacada Intelligent Agent Engagement product report

Learn More

AutomationEdge

Jacada

Overview

AutomationEdge is an Intelligent Robotic Process Automation product which comes bundled with key essential technologies for automation of front office, middle office, back office and IT operations.
AutomationEdge provides Chatbots, Intelligent Automation bots, AI and Machine Learning capabilities that help clients reduce costs, improve response time, grow business and achieve compliance. AutomationEdge provides ready Bots and development environment to build new Bots.

While assisted service aptly describes the human-touch component, intelligent agent engagement more accurately describes the human-touch fueled with technology to drive improved operational efficiency. Intelligent agent engagement is about transforming complex agent desktops, a variety of channels (voice, chat, email, etc) and complex processes (troubleshooting, complicated products, regulatory) into an operationally efficient customer service experience.

Sample Customers

Smart Dubai Government (SDG)

Humana, Turk Telekom, Leumi Card

Buyer's Guide

Robotic Process Automation (RPA)

October 2024

Download Free Report

Find out what your peers are saying about UiPath, Microsoft, Automation Anywhere and others in Robotic Process Automation (RPA). Updated: October 2024.

DOWNLOAD NOW

814,763 professionals have used our research since 2012.

See our list of best Robotic Process Automation (RPA) vendors.

We monitor all Robotic Process Automation (RPA) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.