AutoSys Workload Automation vs OpCon comparison

Broadcom and SMA Technologies are both solutions in the Workload Automation category. Broadcom is ranked #4 with an average rating of 7.6, while SMA Technologies is ranked #12 with an average rating of 8.5. Broadcom holds a 6.7% mindshare in WA, compared to SMA Technologies’s 2.3% mindshare. Additionally, 94% of Broadcom users are willing to recommend the solution, compared to 97% of SMA Technologies users who would recommend it.

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Mar 29, 2026

We performed a comparison between AutoSys Workload Automation and OpCon based on our users’ reviews in five categories. After reading all of the collected data, you can find our conclusion below.

Features: AutoSys Workload Automation is highly regarded for its ability to handle large workloads, its user-friendly interface, efficient performance, and constant availability. It excels in organizing tasks and initiating them, providing a live view of batch processing, and seamlessly integrating with other software processes. OpCon shines in its adaptability, innovative scheduling solutions, self-service capabilities, and automation-driven reduction in human mistakes. It offers a visually appealing interface, database functionality, and the option to create a dedicated testing environment.

AutoSys needs to enhance its integration with cloud services, reporting capabilities, Linux environment compatibility, migration ease, file transfer job handling, monitoring capabilities, advanced features, workflow management, and workload window management. OpCon could benefit from improvements in its web-based interface, upgrade process, documentation, programming and configuration complexity, mobile app availability, failover functionality, licensing, training for support staff, UI functionality, self-service capabilities, custom job subtypes, and mainframe support.

Service and Support: AutoSys Workload Automation's customer service is highly praised for being very good, helpful, and responsive. OpCon's customer service is described as great, timely, and helpful. However, there have been instances where OpCon provided solutions that were not relevant to customers' problems.

Ease of Deployment: The setup process for AutoSys Workload Automation is simple, direct, and fairly fast, typically completed in under 10 minutes. OpCon's initial setup can be intricate, although SMA consultants can help simplify its management.

Pricing: AutoSys Workload Automation has a setup cost that involves a yearly subscription and an annual license, along with separate costs for agents and server setup. OpCon offers fair pricing and licensing with a tiered pricing model. However, some customers have faced higher licensing costs and encountered setup issues with OpCon.

ROI: AutoSys offers advantages such as time and cost savings, improved reliability, scalability, and compliance. OpCon users have reported significant return on investment, including time savings, error reduction, increased productivity, and the elimination of full-time operators.

Comparison Results: AutoSys Workload Automation is the preferred choice when compared to OpCon. Users praise AutoSys for its simple and straightforward setup, scalability, user-friendly interface, speed, and availability. They appreciate features such as file transfer protocol and file watcher.

To learn more, read our detailed AutoSys Workload Automation vs. OpCon Report (Updated: June 2026).

Buyer's Guide

AutoSys Workload Automation vs. OpCon

June 2026

Download the complete report

Helped 903,996 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

JAMS

Mindshare comparison

As of July 2026, in the Workload Automation category, the mindshare of JAMS is 3.1%, up from 1.9% compared to the previous year. The mindshare of AutoSys Workload Automation is 6.7%, down from 10.9% compared to the previous year. The mindshare of OpCon is 2.3%, up from 1.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Workload Automation Mindshare Distribution
Product	Mindshare (%)
JAMS	3.1%
AutoSys Workload Automation	6.7%
OpCon	2.3%
Other	87.9%

Workload Automation

Featured Reviews

Latha Viswanathan

Principal Data Base And Infrastructure Engineer at a outsourcing company with 501-1,000 employees

Automation has replaced nightly monitoring and delivers reliable, unified job scheduling

We have really enjoyed working with JAMS in terms of notifications, alerts, and streamlining. There used to be a process with Automate, which is another product from Fortra, but even before that, the other division of the company that we were merging with had a tool that was built in-house called a file handler or file distributor. It was an in-house developed tool, but it was not as streamlined or as efficient as JAMS is. We literally had to have a dedicated nighttime person monitoring. Although we are 24/7, the divisions of the company that we were using JAMS for have been small scale. While we have automated it, we have streamlined it in such a way that notifications go out and alerts go out, but if there is anything, then we get paged and alerted, and if anything needs to happen at midnight, we can wake up. On the other hand, with the tool I mentioned, the file handler and distributor, we used to have a dedicated nighttime person that had to be sitting and monitoring it to see when a file arrived, whether it met the conditions, and then execute the next particular job. By using JAMS, we have gained a lot more efficiencies in terms of all of those to streamline it, and there is no necessary need for having an overnight engineer just keeping an eye on all of this.

Read full review

Pavan Katta

Assistant VP at a financial services firm with 10,001+ employees

Experience significant automation with robust integration and user-friendly interfaces

There are areas of AutoSys Workload Automation that have room for improvement. They are implementing good enhancements in the R24 release. The web UI needs some improvement. Cloud integrations are limited to 25 or 30 configurable plugins and integrations to the cloud. They can improve in that area. They have separate tools, not AutoSys Workload Automation, such as Atomic and other SaaS-based solutions that can run inside the cloud. AutoSys Workload Automation can be configured in the cloud, but it requires a substantial number of VMs depending on the load. For on-premises deployment, it is a very good solution. They need to increase their footprint in the cloud and improve the web UI. They are making excellent progress in the R24 release.

Read full review

Jose Rivera Hernandez

Senior VP of Technology at Triangle Credit Union

Helps automate all kinds of jobs and it's worth the price because it saves a lot of time and money

One problem that I had with them when we got SMA Technologies is that sometimes the jobs fail, but they automatically restart. SMA Technologies automatically gets a notification that the job has failed, and they restart it on their end, so now, we have the job restarting twice. There were times when we came into the office in the morning, and we had two files because the job ran twice. I do not know if the system can prevent a job from running the second time. If a job has run successfully, or it is running, it should not run again.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"This feature helps my team day-to-day by running hundreds and hundreds of jobs on JAMS in a timely fashion, which is extremely important and sensitive, providing a lot of reporting to the entire firm and beyond."

"The most valuable aspect of JAMS is its robustness."

"The overall product is fantastic. I love it. It has been a fantastic, solid product. If I have one tiny bit of a problem with it, the support team gets in touch with me right away. I don't know if I've had another service that has been as fantastic as the JAMS support team."

"It's a full-featured job scheduling tool. The part that I liked the best was the support team. This tool was new, and we were all learning it and setting up the different jobs that were complex in nature. Their support team was very responsive in helping us out through the setup and resolving the issues. They have been incredibly awesome."

"The product is easy to use."

"We can see all the batch execution status within the tool itself, which saves money, time, and cost, allowing us to handle everything in one single tool."

"The code-driven automation for more complex scheduling requirements frees up time because it's really easy to use... It's almost like a stand-alone software that we can't live without."

"The most valuable feature of JAMS is its user-friendly interface, especially after upgrading from version six to seven."

More JAMS pros

"We use it for a number of our clients, and so far, we have had great success with it because it works constantly and is pretty seamless, so you do not have to open up many support tickets."

"The integration that it provides and the auditing features are the most valuable to us."

"The ability to create calendars, calendering for batch jobs to run on a scheduled frequency."

"It has improved my organization by automating IT applications."

"The tool can probably handle way bigger stuff than what we are doing."

"The really nice thing is that, as the business grows, we're not seeing the infrastructure grow."

"We really like the product and its functions; it works, and we like its stability, scalability, and robustness."

"We are able to process hundreds of thousands of jobs a month, it is pretty good, and with failover we maintain continuous uptime."

More AutoSys Workload Automation pros

"We've seen a tenfold return on investment."

"If I did not have OpCon, I would have to hire a full-time employee to do all of the work that OpCon does, and we probably save about $40,000 to $50,000 a year by being able to schedule everything."

"The automation of processes is the most valuable feature. One of the major hurdles for us over the last few years, before we found OpCon, was to make our nightly process happen automatically. Being a bank, we have nightly update processes that have to happen for posting transactions, for example, and it was a huge load off our department to have that automated."

"The solution has definitely streamlined our operations and makes onboarding of new applications very easy, and OpCon has most certainly freed up some 50 to 75 employees to do more meaningful work as a result of automation."

"MAS is by far the best feature, although not a feature of the software specifically. MAS has more knowledge than our employees, so we have been able to develop schedules that are far beyond our own skillset."

"OpCon allows us to build complicated workflows that handle all of that, it performs flawlessly, and we were able to go live the first night with zero problems."

"We haven't freed up a full person's job using it, but there are a good handful of people for whom it has freed up about half of their time. And those employees love it. A lot of tasks are based on certain times, and they're no longer stuck doing those things at those times. We don't have to have anybody coming in early anymore. They can focus on the processing part of their jobs instead of the file moving and downloading."

"Auto-scheduling is the most valuable feature. We have the ability to schedule [batch jobs on our Unisys mainframes] seven days in advance, so we know exactly how we're running every night."

More OpCon pros

Cons

"JAMS handles exceptions fairly well but there are some areas where it might improve a little bit. It has to do with being able to automatically handle exceptions, out-of-the-box, rather than having to code them."

"The biggest area with room for improvement is the area that my organization benefits the most from using JAMS, and that is in custom execution methods. I happen to have a very good C# developer. Ever since we got JAMS, he has spent a lot of time talking to JAMS developers, researching the JAMS libraries, and creating custom execution methods. He's gotten very good at it. He is now able to create them and maintain them very easily, but that knowledge was hard-won knowledge. It was difficult to come by, and if I should ever lose this developer, then I would be hard-pressed to find anyone who could create JAMS custom execution methods quite as well as he can since there really isn't all that much help, such as documentation or information, available on how to create custom execution methods."

"When looking at a folder in JAMS with many jobs, it would be good to have better information in the list display of what's inside those jobs. We get some information, but other important details are missing."

"The tabs in the JAMS file transfer could be clearer. It would help us demonstrate to our client that JAMS not only automates jobs but also does fast transfers, and it's an alternative that supports and filters different kinds of platforms. Filtering file transfers will be highly beneficial to them."

"The JAMS automation code isn't so clean."

"The UI could be better. There were some things that were not quite intuitive, such as the search tool. When we tried to search for jobs, we had to clear the entire search and then go in and enter the new search query. That's something that wasn't intuitive for a new user."

"JAMS has built-in reporting. I've never really used it. I tried using it a few years ago and I couldn't figure it out. It was wonky. It could be improved upon."

"We have had a lot of people working from home who can't always connect to the JAMS server. We use VPN, as most companies do, and we have it set up so that everybody can access the JAMS server. But many times, our people cannot access it... JAMS could do a better job of telling you what the problem is when you try to log in to the server."

More JAMS cons

"In terms of what should be in the next release, I want integration and AI and so on. I'd like easy reporting where you can compare information, for example, "that job normally takes three minutes and last time it took six minutes or 10 minutes." Then you can get the information to the engineer of which job is taking more time than normal - understanding strange behavior compared to the baseline."

"Quick search feature and job analysis could be improved."

"Since Broadcom acquired it, the prices have increased. Many companies feel the same way and are looking for alternate solutions to replace AutoSys Workload Automation."

"Performance improvements in the UI would be appreciated."

"When we started the new product and we introduced it, we started getting some new alarm types and the agent went offline."

"The solution could improve by having support for container environments."

"Support definitely needs improvement."

"We see improvement possibilities in the processing provision of predefined evaluations or individual objects, or in the Self Service portal, which can be used by any user to monitor objects or start objects."

More AutoSys Workload Automation cons

"The initial setup is very complex, but that's not necessarily something that needs to be improved. I'm told that in the next version they're improving the upgrade process. So that's in the works already."

"The GUI is very old-fashioned compared to Control-M, for example. They should prioritize the GUI."

"I don't really think anything needs to be improved within the functionality. The only struggle I had, when I first started using it, is that it depends a lot on the command line and I didn't have that experience. So more built-in, basic commands or more education on commands would be good."

"I would like to see them improve the Solution Manager for the web application. It's the future for us. Our customers need a lot of functionality, but there isn't that functionality within Solution Manager. So they have to develop and improve it."

"At first, it's a little clunky, but once you learn it, it actually is very simple. You have to get over that initial learning hump."

"It is a complex product to use. Programming the schedules is complex. It does require training from OpCon... I would like to see some online training, some videos. When I bring in a new employee... it would be nice if there was some basic information for her to look at to understand this program. Even for my systems administrator, it would be helpful if there were tips and tricks available."

"The only downside to OpCon is that its features can be complicated and really must be taught. Most of our users don't have training beyond the free Basic Training that SMA provides, so for fresh eyes, it is kind of difficult to understand some of the language used."

"There is some difficulty with the ease of use when I don't have some of the templates that were already created. More templates would be great. Non-core featured templates are my biggest struggle."

More OpCon cons

Pricing and Cost Advice

"I haven't been involved in the financial side for several years, but we buy one host and unlimited agents, and we get a reasonable price for that. We're happy with the amount we pay and the scalability it provides."

"JAMS is close to the lower end of the pricing models for enterprise scheduling solutions. They are much cheaper than Control-M, as well as some other products that I've used. I also don't know of another solution where you can actually get true, unlimited licensing, where you can have as many instances and as many agents as you want."

"There are no additional costs other than the license for Fortra's JAMS which is affordable."

"This is a good product at a fair price."

"Fortra's JAMS pricing structure has deteriorated significantly since its acquisition by Fortra."

"For what it does, the product is priced very well."

"It was $10,000 for the first year. Then, there is a maintenance cost for licensing every year that we get billed $5,000 for every year."

"JAMS is priced competitively compared to similar solutions and offers flexible licensing options to cater to user needs."

More JAMS pricing and cost advice

"I certainly think the pricing is worth the value."

"There is an annual license to use AutoSys Workload Automation."

"It is overpriced."

"People need to pay attention to how they use their ESP agents on the distributed platform. That's where some of the cost comes in, based on how many you need or how many you use."

"Validate how many agents you need beforehand."

"CA pricing has been a problem, and not looked upon favorably here at all."

"We paid to use the solution monthly."

"The price of this solution is reasonable and there is an annual license required."

More AutoSys Workload Automation pricing and cost advice

"SMA is big on free training. They do monthly training down at their headquarter office. As long as you own the product, the only thing you pay for is your employees' travel expenses. The training is free. They are willing to train people and give them the knowledge. That way, you are equipped to do what you need to do."

"If we choose to purchase consulting hours, that is an additional cost. However, we've been lucky enough that we've not used all of our allotted consulting hours. Therefore, that is not something that we have had to purchase a lot of. The last time that we purchased consulting hours was roughly two years ago. We purchased a block of 10 for $2,500. It was $250 per hour."

"There are different add-ons, like the Self Service or Vision model. It all depends on what agents you have in your environment. We have a mainframe and Windows, and while I think SQL is free, SAP or anything beyond that has different connectors that might need a license."

"This solution is slightly more expensive than our previous solution. Right now, we are paying about $40,000 a year. However, we think it's well worth the cost to keep things automated, reducing our staff."

"Annually, we pay $29,000. This is for a blanket policy that covers everything, like licensing and support."

"Scaling is pricey."

"While the overall cost is reasonable, I'm interested in exploring options for making the managed automation solution, specifically the mass solution, more cost-effective."

"On a yearly basis our cost is between $25,000 and $30,000."

More OpCon pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which Workload Automation solutions are best for your needs.

See recommendations

903,996 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Financial Services Firm

16%

Construction Company

12%

Manufacturing Company

Comms Service Provider

Financial Services Firm

37%

Manufacturing Company

Insurance Company

Retailer

Computer Software Company

20%

Financial Services Firm

16%

Construction Company

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	14
Midsize Enterprise	14
Large Enterprise	20

By reviewers
Company Size	Count
Small Business	13
Midsize Enterprise	5
Large Enterprise	79

By reviewers
Company Size	Count
Small Business	16
Midsize Enterprise	29
Large Enterprise	19

Questions from the Community

What is your experience regarding pricing and costs for JAMS?

I was not really involved in the pricing, setup cost, and licensing at that level. I am more involved in the technica...

See all answers

What needs improvement with JAMS?

To improve JAMS, it should resolve the issues with the JD Edwards application and the need for the SSH client connect...

See all answers

What is your primary use case for JAMS?

My main use case for JAMS is to install, set up, and configure for customers working with JD Edwards application. A s...

See all answers

How does Control-M compare with AutoSys Workload Automation?

Control-M acts as a single, centralized interface for monitoring and managing all batch processes, which is helpful b...

See all answers

What is your experience regarding pricing and costs for AutoSys Workload Automation?

It is reasonably priced compared to the market.

See all answers

What needs improvement with AutoSys Workload Automation?

There are areas of AutoSys Workload Automation that have room for improvement. They are implementing good enhancement...

See all answers

What is your experience regarding pricing and costs for OpCon?

I am the one who signs the contract. In the beginning, when I started working here, it seemed very expensive, but aft...

See all answers

What needs improvement with OpCon?

One problem that I had with them when we got SMA Technologies is that sometimes the jobs fail, but they automatically...

See all answers

What is your primary use case for OpCon?

In this credit union, we use OpCon for automation. That is the main use of it. We have over 3,000 jobs and schedules ...

See all answers

Comparisons

Control-M vs JAMS

Compared 11% of the time

Stonebranch vs JAMS

Compared 8% of the time

VisualCron vs JAMS

Compared 7% of the time

Automic Automation vs JAMS

Compared 6% of the time

Redwood RunMyJobs vs JAMS

Compared 6% of the time

More JAMS Competitors

Control-M vs AutoSys Workload Automation

Compared 21% of the time

Stonebranch vs AutoSys Workload Automation

Compared 9% of the time

Automic Automation vs AutoSys Workload Automation

Compared 6% of the time

IBM Workload Automation vs AutoSys Workload Automation

Compared 5% of the time

AppWorx Workload Automation vs AutoSys Workload Automation

Compared 3% of the time

More AutoSys Workload Automation Competitors

Control-M vs OpCon

Compared 12% of the time

AppWorx Workload Automation vs OpCon

Compared 6% of the time

VisualCron vs OpCon

Compared 6% of the time

Amazon Managed Workflows for Apache Airflow vs OpCon

Compared 5% of the time

BMC AMI Ops vs OpCon

Compared 3% of the time

More OpCon Competitors

Product Reports

Buyer's Guide

JAMS

July 2026

Download JAMS product report

Buyer's Guide

AutoSys Workload Automation

July 2026

Download AutoSys Workload Automation product report

Buyer's Guide

OpCon

June 2026

Download OpCon product report

Also Known As

No data available

CA Workload Automation, CA Workload Automation AE

No data available

Interactive Demo

JAMS Software

Demo not available

Broadcom

Demo not available

SMA Technologies

Overview

JAMS is an automation and job scheduling solution designed for workflow optimization, catering to businesses large and small with flexible licensing and integration options.

Offering both Core and Advanced packages, JAMS supports a range of environments from small teams to large-scale operations. Its standout features include integration with platforms like PowerShell, SQL, and SAP, coupled with capabilities such as dependency management and natural language scheduling. JAMS simplifies job management, centralizes workflows, and boosts productivity with its robust automation features. Customizable workflows and insightful logging make it adaptable for diverse needs, supported by responsive customer service ensuring seamless operations.

What are JAMS's key features?

Automation & Scheduling: Flexible automation helps manage complex job schedules efficiently.
Integration: Connects seamlessly with platforms like SQL Server, SAP, and Python for diverse applications.
Centralized Job Management: A unified interface for handling thousands of jobs daily.
Dependency Management: Supports complex workflows with efficient dependency tracking.
Insightful Logging: Provides detailed logs and notifications for precise task execution.

What benefits should users look for in JAMS reviews?

Enhanced Productivity: Automates repetitive tasks, freeing up resources for strategic initiatives.
Scalability: Flexible licensing models grow with business size and needs.
Efficient Workflow Automation: Streamlines job orchestration across environments.
Responsive Support: Helps ensure smooth operations with quick troubleshooting.

In industries, JAMS is employed for automating workflows and managing batch jobs. Organizations utilize it for SSIS, SQL Server tasks, file transfers, and integrating with vendor systems, achieving efficient file automation and data management. Scheduler enables precise execution of thousands of tasks daily, enhancing operational efficiency.

JAMS Software

AutoSys Workload Automation delivers comprehensive scheduling capabilities and integration features, offering users scalability and efficiency in automation across platforms. Its enhanced user-friendliness and security make it a reliable choice for job scheduling and workload management.

AutoSys Workload Automation is well-regarded for its stability and intuitive graphical interface which facilitates efficient job scheduling across platforms. Users find its security features effective in ensuring controlled access, and appreciate its ability to handle high volumes of jobs while providing seamless orchestration and monitoring. However, the interface could benefit from modernization. Enhancements are suggested for reporting features and job flow clarity. Its integration with mobility and cloud platforms requires improvement as current support remains limited. Improving monitoring capabilities, managing cross-application dependencies, and simplifying upgrades are essential. Additionally, addressing the costly licensing model and enhancing high-level system process views are significant for maintaining competitiveness in automation.

What are AutoSys's key features?

Scheduling Capabilities: Provides robust and flexible scheduling options across platforms.
Integration Features: Allows seamless automation with diverse systems.
Security Measures: Ensures controlled and secure access to resources.
User-Friendly Interface: Offers an intuitive GUI for simplified use.
High Job Volume Support: Efficiently manages a large number of jobs with ease.

What benefits can users expect?

Reduced Manual Efforts: Automates processes minimizing the need for manual intervention.
Enhanced Visibility: Improves oversight and monitoring of tasks.
Effective Troubleshooting: Streamlines troubleshooting with well-organized workflows.
Scalability: Scales across diverse environments to meet enterprise demands.
Improved Efficiency: Increases operational efficiency with optimized automation.

AutoSys Workload Automation is extensively used in industries like banking, insurance, and retail for job scheduling, batch management, and server workload automation. It supports data processing for enterprise tasks, monitors tasks, and manages cross-platform dependencies, proving to be a reliable tool for complex job orchestration in these sectors.

Broadcom

OpCon empowers organizations with its extensive automation capabilities and seamless integrations, particularly appreciated in financial institutions for managing and optimizing batch processes and operational tasks across platforms such as core systems, Windows, and the cloud.

OpCon offers reliable scheduling and management of workloads, crucial for reducing manual interventions and errors. Its robust automation and integration features with systems like Corelation KeyStone and Symitar support efficient operations, contributing to significant time savings and increased productivity. Users find its ease of use beneficial, although some aspects like web functionalities, integration with third-party systems, and flexibility could improve.

What are key features of OpCon?

Automation Capabilities: Advanced tools for automating diverse tasks and batch processes.
Seamless Integration: Compatible with KeyStone and Symitar, enhancing system functionality.
Self-Service: Enables independent initiation of processes by users.
Scheduling Functionality: Efficiently manages workflows, minimizing manual interventions.

What benefits can users expect?

Time Savings: Streamlines tasks, reducing operational time.
Enhanced Productivity: Increases efficiency across departments by simplifying processes.
Reliability: Delivers dependable automation with minimal errors.
Ease of Use: Simplifies task management with intuitive operations.

In financial institutions, OpCon enhances efficiency by automating batch processing, file transfers, and core processes like reporting and ACH processing. It integrates third-party tools, enabling job scheduling across environments from mainframes to cloud, thereby improving operational performance and reducing manual work.

SMA Technologies

Sample Customers

Teradata, Arconic, General Dynamics, Yum!, CVS Health, Comcast, Ghiradelli, & Boston’s Children’s Hospital

Gaumont, Mercantil do Brasil, CCEE, Hanwha Life

LOHR, Carnival Cruise Lines, Herbalife, Digital Federal Credit Union, Synergent, Frandsen Bank & Trust

Buyer's Guide

AutoSys Workload Automation vs. OpCon

June 2026

Free Report: AutoSys Workload Automation vs. OpCon

Find out what your peers are saying about AutoSys Workload Automation vs. OpCon and other solutions. Updated: June 2026.

DOWNLOAD NOW

903,996 professionals have used our research since 2012.

See our AutoSys Workload Automation vs. OpCon report.

See our list of best Workload Automation vendors.

We monitor all Workload Automation reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.