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OpCon pros and cons

4.6 out of 5
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Pros & Cons summary

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Prominent pros & cons

PROS

OpCon's auto-scheduling capability allows advanced planning for batch jobs, increasing operational visibility and reducing manual setup times.
Self-service features enable non-technical staff to execute complex automation tasks securely without direct access to the OpCon environment, enhancing user autonomy and efficiency.
Automation features significantly cut down the time required to process tasks such as account changes, with reductions from several minutes to just seconds, thus boosting productivity.
OpCon facilitates seamless integration with multiple platforms, enabling automated cross-platform communication which simplifies operations and enhances system compatibility.
Support offered by OpCon's European partners is highly reliable, offering quick and effective solutions that enable users to focus on their primary tasks without disruptions.

CONS

Do the first install and upgrade with SMA despite the process being simple according to the manual and training, as it requires confidence.
Creating physically separate "clients" for production and testing that are independent from each other would be beneficial.
Troubleshooting becomes extremely complicated when using advanced features beyond built-in jobs.
More templates would be helpful, especially non-core featured templates.
The calendar and frequency interfaces are powerful but complex, often leading to logical flaws and mistakes by staff.
 

OpCon Pros review quotes

NW
Mar 16, 2020
We recently did a branch acquisition of another bank, though not a full bank. With that, we had to convert all of their ACH transactions. It was a very complicated product that we received from our core provider, Fiserv, for some translation programs. It was very cumbersome to run through the process, convert it out, get output files, etc. Without anyone touching it, I was able to automate the full process from pulling in the files from this other bank, converting everything needed, and posting it to our customer's account 24-hours throughout the day.
TF
Dec 16, 2019
The solution has streamlined operations. We have written custom jobs to do particular things, but OpCon is definitely the one that manages running them at particular times. Often times, those jobs have to run after hours. So while we still develop and spend time and man-hours writing code, once it's done, OpCon is running that in the afternoons or evenings. This is usually done during off hours when a person would normally be required to be here and do it. Instead, OpCon is available, consistent, reliable and easy to get things in and working quickly once we develop and get them working. OpCon takes care of the entire process, including notifications that we define if something were to happen so we know what to do next. Again, it's simplifies the entire process.
reviewer1240275 - PeerSpot reviewer
May 28, 2021
There's also a self-service solution manager... that allows us to enable staff to run complex automation tasks by clicking a button and entering some information. They don't have to have access to the OpCon environment to kick off those kinds of events.
Learn what your peers think about OpCon. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
816,406 professionals have used our research since 2012.
JS
Oct 30, 2023
The whole product is valuable to us because of the integrations that it has with the MCP and the Windows environments. You have to have the agent on each one of them that you want to monitor. The integrations that we have created are along the lines of extracting files and sending them through SFTP to another vendor. Those are the things that were taking a lot of time away from my staff.
reviewer1246428 - PeerSpot reviewer
Dec 9, 2019
The most valuable feature is being able to schedule tasks so that they reliably occur each day, each week, each month, or sometimes several times a day... The scheduler works as it should.
MT
Dec 2, 2019
There are three features which are valuable: the automated calendar functions; the notification process for failed jobs or unscheduled events occurring, via email and text messaging; and the ability for the scheduling package to communicate across multiple platforms.
reviewer1608969 - PeerSpot reviewer
Jun 22, 2021
The biggest example in which OpCon has improved my organization is that we have to download and process files from the federal reserve several times a day. If we don't do it in a certain timeframe, we can be penalized. It's the fact that we can download these files, process them, get our accounting teams the information they need to work the exceptions that is one of the most important roles.
AR
Dec 2, 2019
It has also helped to streamline our operations. We contract out our collection department so they are no longer housed on our system. They're housed on another platform. OpCon is able to not only pull in our data, but it also, on a daily basis, updates that third-party.
Jose Rivera Hernandez - PeerSpot reviewer
Jul 24, 2024
Where I see it working best is when we are trying to automate jobs.
reviewer1292079 - PeerSpot reviewer
Feb 19, 2020
It makes everything simpler. Once OpCon is in, it just repeats itself day after day. We don't have to worry about whether a process will be missed. It will run every single time. We are not dropping jobs or missing stuff. When you have multiple institutions, it's very easy to miss jobs. You get on a roll, start doing things, and then forget somebody. With OpCon, everything is done.
 

OpCon Cons review quotes

NW
Mar 16, 2020
It's not something you can just quickly grab, try, run, and play with. You have to get the knowledge and train yourself. It was easy for me, but I also took the time to throw myself into it. There is a learning curve to a certain extent. You have to learn the rules.
TF
Dec 16, 2019
I would like to have an interface with PowerShell. PowerShell has a lot of functionality. We use it a lot because we're a Windows shop. Having a built-in tool or interface with PowerShell would go a long way.
reviewer1240275 - PeerSpot reviewer
May 28, 2021
It would be great if you could create physically separate "clients," as I call them. I wish I could have a production client and a testing client and that they would be separate.
Learn what your peers think about OpCon. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
816,406 professionals have used our research since 2012.
JS
Oct 30, 2023
Stability is an area for improvement. There are FTP agents that run on the MCP and they are there so that we can transfer a file from the MCP to the Windows environment or vice versa. Sometimes, and nobody has been able to figure out why, it just goes down, and all of my jobs that need it are hanging or failing... It would be very helpful if they could figure out what in the world is happening with that FTP client that's on the MCP.
reviewer1246428 - PeerSpot reviewer
Dec 9, 2019
It is a complex product to use. Programming the schedules is complex. It does require training from OpCon... I would like to see some online training, some videos. When I bring in a new employee... it would be nice if there was some basic information for her to look at to understand this program. Even for my systems administrator, it would be helpful if there were tips and tricks available.
MT
Dec 2, 2019
The calendar interface and the frequency interface is a very powerful, yet complex, section of OpCon in which all our staff have made mistakes. They have implemented what they believed was logically correct and then afterward discovered that their logic was flawed because OpCon did it a different way. That part, which is incredibly useful, is also incredibly dangerous. The interface or the ability to directly do more functions within the frequency definitely has room for expansion. As good as it is, it can be a lot better.
reviewer1608969 - PeerSpot reviewer
Jun 22, 2021
The initial setup is very complex, but that's not necessarily something that needs to be improved. I'm told that in the next version they're improving the upgrade process. So that's in the works already.
AR
Dec 2, 2019
Usage is a little complex. It's not like you can bring somebody in and they can just use it. They have to be trained... As far as complexity goes, it's right up there.
Jose Rivera Hernandez - PeerSpot reviewer
Jul 24, 2024
One problem that I had with them when we got SMA Technologies is that sometimes the jobs fail, but they automatically restart. SMA Technologies automatically gets a notification that the job has failed, and they restart it on their end, so now, we have the job restarting twice. There were times when we came into the office in the morning, and we had two files because the job ran twice.
reviewer1292079 - PeerSpot reviewer
Feb 19, 2020
There is room for improvement needed around setting up the calendars and frequencies. I would like more flexibility in what jobs run. Sometimes, with frequencies, I can't find what I want to without putting a little more labor into it.