Betty Blocks vs ServiceNow comparison

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Betty Blocks

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Executive SummaryUpdated on Dec 17, 2024

ServiceNow and Betty Blocks compete in the application development and service management category. Data comparisons suggest that while ServiceNow provides strong support and cost-effectiveness, Betty Blocks leads with its rich features justifying its price.

Features: ServiceNow offers comprehensive IT service management, automation, and integration capabilities, along with advanced analytics and a large library of pre-built solutions. Betty Blocks focuses on no-code development, rapid application deployment, and offers greater customization and agility.

Ease of Deployment and Customer Service: ServiceNow provides a traditional deployment model with extensive documentation and a strong support system, suitable for large enterprises. Betty Blocks emphasizes a flexible, no-code platform with an emphasis on quick deployment and responsive customer support.

Pricing and ROI: ServiceNow involves a higher initial setup cost with broad functionality offering substantial ROI over time. Betty Blocks offers a competitive pricing model with lower upfront costs, focusing on rapid development tools that may lead to faster ROI.

To learn more, read our detailed Betty Blocks vs. ServiceNow Report (Updated: January 2025).

Betty Blocks vs. ServiceNow

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Helped 831,997 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Betty Blocks

Ranking in Rapid Application Development Software

27th

Ranking in No-Code Development Platforms

8th

Average Rating

7.6

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

No ranking in other categories

ServiceNow

Ranking in Rapid Application Development Software

2nd

Ranking in No-Code Development Platforms

1st

Average Rating

8.4

Reviews Sentiment

6.9

Number of Reviews

216

Ranking in other categories

Help Desk Software (1st), IT Asset Management (1st), IT Service Management (ITSM) (1st)

Mindshare comparison

As of January 2025, in the Rapid Application Development Software category, the mindshare of Betty Blocks is 0.2%, up from 0.2% compared to the previous year. The mindshare of ServiceNow is 11.4%, up from 9.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Rapid Application Development Software

Featured Reviews

Hans De Groot

Owner/Operator at Informatieewerkplaats

The solution is stable and has good support, but is expensive

Betty Blocks, when I started with it, was similar to a back-end platform with the ability to have a standardized back-office UI out of the box, which is perfect for a lot of situations. For more customer-facing UIs, we had to create the front end ourselves, building endpoints with HTML and JavaScript. Then Betty Blocks started in 2018 with the page builder. This allowed us to create drag-and-drop interfaces. That was quite cumbersome. Now Betty Blocks is entering a new generation of it - next generation forms - which should be a lot better. The most valuable feature is the back end. The way we can create action flows for things such as sending emails, creating PDF reports, or connecting to web services is very complete. I never experience a lack of functionality in it. The standardized back-office UI is said to be deprecated over time, which is a shame, because it is a real time-saver and is one of their strong points, only if it was kept up-to-date.

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Somnath Kand

Team Lead at LTI - Larsen & Toubro Infotech

Custom integration and reporting lead to efficient ticket management

There is a need for bug or error tracking in ServiceNow. Although there are child incidents or tickets, tracking primary issues or bugs within enhancements is not present. The reporting features in the new portal could be more user-friendly. While it provides options to minimize chart and image sizes, actual implementation doesn't always reflect these changes.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable feature is the back end."

"The subsequent chain of tasks, I believe, is valuable."

"It can scale well if you are managing IT assets."

"I really like ServiceNow and all of the features. The way incident management is built is very helpful. You have a lot of options to optimize it, customize it, and automate it. You also have a lot of options for reporting. There are plenty of possibilities to do preference management within your customer CMDB file. These are very useful features, which I missed in BMC Remedy ITSM. ServiceNow is the best ticketing tool I have used so far."

"Easy to implement and consolidate different platforms and users with useful functionalities."

"The product's integration functionality in the change management module has significantly improved efficiency in our organization."

"Very good incident management, chain management and problem management features."

"The feature that I have found most valuable from ServiceNow is the ability to assign sub-tasks to different teams, including problem tickets and the regular and chain tasks."

"Flexibility is the most valuable feature of ServiceNow, that is, being able to modify it to do what we need it to do."

More ServiceNow pros

Cons

"In many cases, they make choices where flexibility is a little bit degraded, but if you leave everything open and the flexibility is great then the usability is a little bit less."

"What I find lacking in the software is its ability to query the database."

"I would like to see full integration with AI."

"It should include information on navigating various user interfaces for creating diverse requests directed to different teams."

"The major area for improvement for our needs would be monitoring the metrics of the times to acknowledge and resolve issues and escalations."

"We find it good in general. Obviously, there are areas of improvement for every capability. As they evolve more, if they keep on adding more intelligence into the capabilities, it will improve. The improvement areas are more integration across the landscape and more intelligence for the overall capability of the solution."

"It's moving at a very fast pace. It is difficult for developers or engineers to keep up with it. That's the only issue."

"Transparency in the pricing model needs to be improved."

"Once a change request has been created once it's been approved and been submitted, there is no way to go in on that particular change request and submit an additional task."

"The biggest complaint I have is that the ServiceNow search engine is not very robust."

"Vulnerability management could be improved. Also, integration with tools such as Microsoft Defender ATP needs improvement."

More ServiceNow cons

Pricing and Cost Advice

"The pricing structure that we have been working with was based on a number of blocks."

"The pricing is quite high, but the pricing is also not very transparent."

"Certainly, from a product-platform perspective, the price is not too bad."

"It has a higher cost compared to local/regional solutions."

"The solution is priced for medium to enterprises sized businesses. However, it is expensive compared to competitors."

"For the modules we use, we found it competitive. I can't think of any costs in addition to the licensing fees."

"There is an annual subscription to use this solution."

"The price could be a little lower for the solution. Many of my customers have issues with the licensing process, they have to make it easier and straightforward."

"The pricing is on the high side, but if you look at the stability and option to work, it's kind of justified."

"They could be more competitive with their licensing."

More ServiceNow pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which Rapid Application Development Software solutions are best for your needs.

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831,997 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Computer Software Company

30%

Financial Services Firm

13%

Educational Organization

Real Estate/Law Firm

Educational Organization

27%

Computer Software Company

10%

Financial Services Firm

10%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What is your experience regarding pricing and costs for Betty Blocks?

We sign three-year contracts with Betty Blocks which are reevaluated at the end of each contract. The complexity of the application is what makes the price. I've had a bad pricing experience with B...

What needs improvement with Betty Blocks?

I've recently worked with low/no code solutions from other manufacturers. Some of them have nice functionality in building drag-and-drop frontends. I hope that the next generation forms of Betty Bl...

What is your primary use case for Betty Blocks?

We have multiple use cases for the solution. One is an application for fundraisers, which is a construction that I sell to charities and use Betty Blocks as the application platform. We created a p...

Which solution is better for developing non-ITSM applications: OutSystems or Service Now?

The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping th...

Would you choose ServiceNow over Microsoft PowerApps?

Hi Netanya, I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp. Because ServiceNow has a very strong module (Performance Analysis) reporting which will ...

What do you like most about ServiceNow?

The solution has a user-friendly interface.

Microsoft Power Apps vs Betty Blocks

Comparisons

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Compared 41% of the time

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Compared 8% of the time

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Compared 8% of the time

Pega Platform vs ServiceNow

Compared 7% of the time

IBM Maximo vs ServiceNow

Compared 5% of the time

Appian vs ServiceNow

Compared 4% of the time

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Product Reports

Rapid Application Development Software

Download Betty Blocks product report

Download ServiceNow product report

Overview

From mobile apps to (customer) portals to back office management and everything in between. The Betty Blocks platform’s ease of use supports every size or complexity of your app. Go as far as you like, the easiest way possible.

Betty Blocks

ServiceNow is a cloud-based task-management platform that specializes in IT operations management (ITOM), IT services management (ITSM), and IT business management (ITBM). ServiceNow allows users to manage their teams, projects, and customer interactions using a variety of different plugins and apps with which it easily integrates.

ServiceNow offers prebuilt applications to support any process, as well as a framework and tools that allow you to build your own.

ServiceNow’s service management solutions include change, request, incident, problem, and cost management, as well as HR, IT, field service, and facilities management solutions. They also cover business management solutions such as vendor performance management, financial management, performance analytics and project portfolio suite, as well as governance, risk, and compliance.

“The Smarter Way to Workflow”

ServiceNow’s activities, processes, and tasks are overseen as part of a comprehensive managed workflow that supports such features as real-time collaboration, communication, and resource sharing. ServiceNow’s suite of products allow for operation using serverless computing, and include the categories of Business Apps, Customer Service, HR, IT, and Security.

ServiceNow can be used to support most workflows because of the wide range of tools it offers. These include on-suite ticketing tools, predictive modeling to manage workflows, and benchmarking for the tracking of progress. ServiceNow can assist with artificial intelligence and machine learning processes and can be used to organize the cases of a help/service desk as well as for instance management and problem management. It also smoothly integrates with many legacy systems.

ServiceNow offers service management software for industries including:

Cloud services
Education
Financial services
Government
Healthcare
Manufacturing
Telecommunications

Reviews from Real Users

PeerSpot users prefer ServiceNow to its competitors because of its scalability, stability, and ease of use. It helps everyone in the company to be on the same page by creating a single source of record across all departments. One user stated that “I’ve definitely used over 20 project management solutions, but they can't be compared with ServiceNow.” Another said that “ServiceNow is an industry leader in multiple areas and provides an excellent ROI.”

Sample Customers

KPMG, TELE2, Sligro Food Group, Ymere, Flexpoint Group

AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow

Betty Blocks vs. ServiceNow