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BigPanda vs Loom Systems comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 9, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Customer Service

No sentiment score available
BigPanda's customer support varies, with some users praising promptness and effectiveness, while others face delays and poor availability.
No sentiment score available
 

Room For Improvement

Sentiment score
6.3
BigPanda requires better cost efficiency, integrations, observability, AI, visualization, UI, multi-cloud environment, event correlation, and automation improvements.
No sentiment score available
Enhancements are needed in automation, integrations, pricing, incident prioritization, and 3D graphics to reduce human effort and improve efficiency.
 

Scalability Issues

No sentiment score available
BigPanda is noted for managing large infrastructures, though some users express concerns about scalability and additional licensing needs.
No sentiment score available
Loom Systems impresses with scalability, supporting thousands smoothly and offering flexible licenses, though some report limited access.
 

Setup Cost

No sentiment score available
BigPanda costs $200,000 annually, with users finding it reasonably priced, flexible in setup, and sometimes cheaper than competitors.
No sentiment score available
 

Stability Issues

Sentiment score
5.8
BigPanda is stable but users have reliability concerns about alerts and incidents, partly due to its newness and unfamiliarity.
No sentiment score available
Loom Systems is highly reliable and stable, with minor issues arising only from custom user-developed applications.
 

Valuable Features

No sentiment score available
BigPanda excels with a user-friendly interface, seamless integrations, AI-driven event correlation, anomaly detection, and efficient notifications.
No sentiment score available
Loom Systems RFS is valued for flexible infrastructure monitoring, enabling simple app creation and manageable service desk configuration.
 

Categories and Ranking

BigPanda
Ranking in IT Infrastructure Monitoring
54th
Average Rating
7.2
Reviews Sentiment
6.1
Number of Reviews
12
Ranking in other categories
IT Alerting and Incident Management (12th), AIOps (18th)
Loom Systems
Ranking in IT Infrastructure Monitoring
67th
Average Rating
8.0
Number of Reviews
4
Ranking in other categories
Anomaly Detection Tools (2nd)
 

Mindshare comparison

As of November 2024, in the IT Infrastructure Monitoring category, the mindshare of BigPanda is 1.1%, up from 1.0% compared to the previous year. The mindshare of Loom Systems is 0.3%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Infrastructure Monitoring
 

Featured Reviews

Ankit-Mathur - PeerSpot reviewer
Offers comprehensive alert monitoring and a user-friendly interface but requires manual validation to provide accurate alerts
For new users, I would advise using BigPanda for its comprehensive alert monitoring and integration with ServiceNow. Its mapping capabilities and user-friendly interface make it valuable for incident analysis and prioritization. As users become more familiar with the tool, its full potential will become apparent, enhancing efficiency and effectiveness over time. It is easy for someone to learn to use BigPanda for the first time. We start with basic examples that everyone can understand, then provide verbal introductions followed by hands-on training over two weeks. We encourage making mistakes and asking questions to ensure understanding. It depends on the trainer's approach, but with proper guidance, anyone can learn effectively. Overall, I would rate BigPanda as a five out of ten. For it to be a perfect ten, it would need to consistently provide accurate alerts without requiring manual validation. This means it should effectively suppress similar incidents, eliminating the need for constant monitoring. Once it reaches this level of reliability, BigPanda would be exceptional.
Keerthi Kumar Sangaraju - PeerSpot reviewer
Stable, easy to set up, flexible, and has multiple functionalities, but needs to define priority levels for each incident
What's lacking in Loom Systems is the level of priority for each incident. For example, after implementation and there was a huge impact on the client, and the client comes back to you and says that there's an incident, that there needs to be an immediate resolution for it, you'll see severity one, severity two, etc., in Loom Systems, rather than priority levels. It would be better if the incidents can be defined as low priority, medium priority, or high priority.
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Top Industries

By visitors reading reviews
Financial Services Firm
23%
Computer Software Company
18%
Manufacturing Company
9%
Healthcare Company
6%
Financial Services Firm
23%
Computer Software Company
18%
Real Estate/Law Firm
8%
Media Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
What do you like most about BigPanda?
One of the most valuable features of BigPanda is its user-friendly interface.
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Comparisons

No data available
 

Overview

 

Sample Customers

Nagios, ServiceNow, ITSM, NOC, CMDB Evolved, RemedyIncident Management Process
Citrix, Amdocs, Sysaid, Hexaware, Effibar, Revtrak, Taptica
Find out what your peers are saying about BigPanda vs. Loom Systems and other solutions. Updated: October 2024.
816,406 professionals have used our research since 2012.