Blue Prism Cloud vs NICE Robotic Automation comparison

"Its AI features allow customers to find specific documents via an index."

"Ability to see the blueprint of the design executed alongside the actual process."

"It's easy to use, the interface, the the the the queries is which we use. It's user friendly."

"We used it for process automation."

"It is more secure for complex implementations."

"The solution works well overall."

"The product itself is quite mature."

"The technical support team of Blue Prism Cloud is very good...I rate the support a ten out of ten."

"It is easy to deploy. To do the automation in NICE, you really need to use your programming expertise. There are no inbuilt features in it, and you have to create all the required features, which can be very interesting for a programmer."

"It is a kind of desktop automation. Its licensing model is a little bit different. It tends to be individual automation specific to a role. It excels at that."

"Provides good automation features."

"Through interfaces called Callout (created with HTML code) it is possible to create a strong interactivity with the user. These interfaces can be extremely dynamic in relation to the behavior of a local or remote robotic flow."

"The deployment of NICE Robotic Automation is easy."

"NICE is one of the only vendors that does attended and unattended out-of-the-box. Using the unattended processes we've been able to build a "feature library." We break each process down into workable chunks that we can save into a big library. The next time we come to automate a task, we already have chunks of that automation built."

"What we've done with the RTI client is that we've brought it into a bit more of a 21st-century feel. Our agents have the ability to move around when they want, click into stuff. They use it according to how their conversations go with the customer."

"Blue Prism Cloud needs to improve its AI capabilities."

"I personally would like the solution to be supporting more languages."

"The product’s licensing cost is expensive compared to other tools in the market."

"Lacking advance features like CIO and optical character recognition"

"The vendor does not make their pricing clear when you are searching for it, which is something that needs to be improved."

"The solution is unable to read some UI components in legacy systems."

"They should improve the user-friendliness and they should change their business model."

"Having more AI functionality would be an improvement."

"Its connectivity with other applications should be improved. In the version that I was using, it would just stop interacting with the other application. Its graphical interface should also be improved. It should have a user-friendly interface. Sometimes, people find it very difficult to understand. One of the obstacles that I faced while programming was that if I needed any kind of help, there wasn't much content on the internet. It can be very difficult to find a solution for a particular issue."

"We haven't found it to be as powerful as some of the other platforms. From a true RPA perspective, it is pretty far behind some of the other solutions. It has emerged as a more desktop automation kind of tool, but it lacks a lot of enterprise features. It is not really a true RPA because of its licensing, which is kind of user-initiated. It would be nice it can be deployed at a more enterprise licensing model versus a user-based model. It didn't have autonomous automation so far, and they have just released this feature. They have kind of hodgepodged a bunch of products together to get there, but it is not as seamless as other solutions."

"[During the upgrade] any issues, where it couldn't remotely connect to upgrade, I needed the floor plan so I could go to that PC and have a look at it. Often it was either that the PC was switched off or had a bug or some other application needed to be reset."

"The solution is not as intuitive as it could be and integrating took a lot of time."

"There are a few areas for improvement in the installation phase"

"The one thing I'd like to see, and NICE is already heavily investing in it, is improvement in the user interface itself. They call it the Designer and it's what the developers use. It is a bit clunky; that is the polite way to put it. I'd like to see it be a bit more user-friendly, a bit more intuitive, and to move to something a bit more web-based..."

"There is a need for NICE robotics to be more user-friendly."

"Blue Prism Cloud’s pricing is fine for commercial usage."

"Annual licensing costs were somewhere between $5,000 - $10,000 for the development tool. For the control tower, I think fees were about $50,000 annually."

"There are many RPA solutions available from different vendors and the pricing for Blue Prism is competitive."

"I am not sure how we are set up today, but I recall we had an annual License."

"The pricing is fine."

"I would rate the pricing a five out of ten, with one being cheap and ten being expensive."

"This solution comes at a medium to high price point. They need to work on their pricing to enable smaller enterprises to get the benefit of using the product."

"There are costs for the machine to run the robots."

"As per my understanding, UiPath has a much lesser cost than NICE, but I am not sure."