Blue Prism Cloud vs NICE Robotic Automation comparison

SS&C Blue Prism and NICE are both solutions in the Robotic Process Automation (RPA) category. SS&C Blue Prism is ranked #6 with an average rating of 8.5, while NICE is ranked #32. SS&C Blue Prism holds a 1.4% mindshare in RPA, compared to NICE’s 0.6% mindshare. Additionally, 97% of SS&C Blue Prism users are willing to recommend the solution, compared to 62% of NICE users who would recommend it.

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Executive SummaryUpdated on Dec 4, 2024

NICE Robotic Automation and Blue Prism Cloud compete in the automation space, with Blue Prism Cloud having the upper hand due to its comprehensive feature set.

Features: NICE Robotic Automation offers robust desktop analytics, customer interaction capabilities, and feature library usability. Blue Prism Cloud provides intelligent automation integrated with cloud services, scalability, and secure cloud-based execution.

Room for Improvement: NICE Robotic Automation could enhance API connectivity usage, simplify programming requirements, and expand its unattended automation capabilities. Blue Prism Cloud might benefit from easier initial setup, reduced costs for OCR capabilities, and broader innovation in the ecosystem.

Ease of Deployment and Customer Service: NICE Robotic Automation ensures straightforward deployment with strong customer support for organizations with less IT support. Blue Prism Cloud offers robust cloud deployment and advanced support aligned with cloud needs, though it may require more initial expertise.

Pricing and ROI: NICE Robotic Automation is cost-effective for initial setups, appealing to budget-conscious businesses. Blue Prism Cloud's higher initial costs are often balanced by long-term ROI, thanks to its superior cloud capabilities and integration.

To learn more, read our detailed Blue Prism Cloud vs. NICE Robotic Automation Report (Updated: April 2025).

Buyer's Guide

Blue Prism Cloud vs. NICE Robotic Automation

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Automate

Mindshare comparison

As of April 2025, in the Robotic Process Automation (RPA) category, the mindshare of Automate is 1.5%, up from 1.0% compared to the previous year. The mindshare of Blue Prism Cloud is 1.4%, up from 1.0% compared to the previous year. The mindshare of NICE Robotic Automation is 0.6%, down from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Robotic Process Automation (RPA)

Featured Reviews

Anabel Marco

Account Director at a tech services company with 11-50 employees

Automates processes efficiently with cost-effective scaling and robust customer support

Web scraping is quite good since it offers a lot of possibilities. Another important feature for me is its compatibility with MBI, the Power that is ISEQUADO Centers. I appreciate the ability to scale and increase the number of bots or studios without additional expense. Automate's non-reliance on additional orchestrators makes it quite cost-effective.

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Keith Mcdowell

Chief Executive Officer at Keith F Kube and Associates

It helps us save on staff costs

I rate Blue Prism Cloud eight out of 10 for ease of setup. It's a cloud-based solution, so it isn't hard to set up. The deployment time is hard to quantify because I work for the government, and we need to go through all these internal reviews, but the technical part takes three to four weeks. The biggest challenge is security because we need to integrate it with Active Directory and set up VPN tunnels, security profiles, etc. We deployed Blue Prism in-house and used three people to set it up. One solution engineer is enough to maintain it.

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Sigal Svilim

Chief Information Officer at Supergas

Provides great automation features that save us time and money

We use this solution for our customer representatives and also for robotic automation. We primarily use this NICE product for making automation processes. I'm the Chief Information Officer and we are customers of NICE. Robotic Automation has saved us time and money by moving our processes away…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"I find it very user-friendly. Our IT department and other departments can seamlessly collaborate without requiring extensive training. As a business department, we particularly value this aspect, as our team doesn't consist of many IT users. However, we couldn't solely rely on a drag-and-drop approach to implement and utilize the solution within our departments."

"The solution is continuously adding more integrations to help with workflows and bot and task creation."

"Fortra's Automate has effectively replaced the workload of an entire employee, saving us significant time and money."

"It's very easy to use. That's a big selling point for it. It has got a drag-and-drop interface, so you can quickly deploy bots."

"I find the ease of use from a programming perspective very valuable."

"Web scraping is quite good since it offers a lot of possibilities."

"Compared to other vendors, it's the scheduling tool because a lot of vendors want to charge you extra for their enterprise-level license to have a scheduling tool built in to give you the ability to set up regular schedules to run and do certain data checks."

"The most valuable features of Fortra's Automate include its FTP functionality and file manipulation capabilities."

More Automate pros

"Blue Prism offers the whole package for LPR developers. It's a useful tool to automate anything. As an LPR developer, I think the most important feature is that it lets you get anything into blocks of code that you can use anywhere."

"Blue Prism Cloud is a stable solution."

"With Blue Prism, I like the feature that you build, I don't know the exact name now, but blocks or standards can be reduced later. You configure, for example, the CRM system, and you create a standardized manner of inputting data into the CRM system that you can reuse later. I'm not sure what that's called, but I enjoy it whether it's a feature or not."

"The most valuable feature of Blue Prism's Virtual Workforce is that it is quite stable."

"The most valuable feature of a non-programmer is diagrams. Someone from an IT background can find it easier to start automation."

"Blue Prism is well known for being used in banking and security organizations. Its security is superior compared to UiPath and other RPA tools."

"We can save on staff costs by automating processes."

"The most valuable feature is the ability to write custom code."

More Blue Prism Cloud pros

"The deployment of NICE Robotic Automation is easy."

"It is a kind of desktop automation. Its licensing model is a little bit different. It tends to be individual automation specific to a role. It excels at that."

"What we've done with the RTI client is that we've brought it into a bit more of a 21st-century feel. Our agents have the ability to move around when they want, click into stuff. They use it according to how their conversations go with the customer."

"NICE is one of the only vendors that does attended and unattended out-of-the-box. Using the unattended processes we've been able to build a "feature library." We break each process down into workable chunks that we can save into a big library. The next time we come to automate a task, we already have chunks of that automation built."

"Provides good automation features."

"Through interfaces called Callout (created with HTML code) it is possible to create a strong interactivity with the user. These interfaces can be extremely dynamic in relation to the behavior of a local or remote robotic flow."

"It is easy to deploy. To do the automation in NICE, you really need to use your programming expertise. There are no inbuilt features in it, and you have to create all the required features, which can be very interesting for a programmer."

Cons

"There is a lack of good development for artificial intelligence, such as machine learning."

"We really need a free development environment for customers. Building and testing automation on production isn't ideal."

"I would like to see some better web automation, a wizard like the one in the product WinAutomation would be very nice."

"Sometimes when we communicate with the ERP system and there is an issue, we are not always aware of the specifics of Automate and the source of the problem."

"Fortra's Automate is not as reliable as I would like it to be."

"The intelligent automation feature could be improved. It's interesting because it's simple, but the automation quality isn't always good. It's easy to use, but sometimes you need to make a slight improvement to the automation, and that's not so easy."

"They do not encrypt passwords, so this is an issue with HIPAA compliance."

"The documentation is not that great."

More Automate cons

"Blue Prism Cloud needs to improve support, though documentation is available online. It is not detailed, which does not help."

"Blue Prism Cloud's pricing needs to be improved because it is a little bit more costly than other automation tools like UIPath."

"Decipher, one of their solutions, is a waste of time."

"The tool’s customer support should improve. There were instances where I tried to call them up and was put on hold. However, they do revert back through emails once a ticket has been issued. They should be quick with their responses on calls."

"They should improve the user-friendliness and they should change their business model."

"Lacking advance features like CIO and optical character recognition"

"The version control could be improved and made consistent. There is a discrepancy between the versions on premise and the cloud versions."

"The issue is that it is not dynamic or intelligent."

More Blue Prism Cloud cons

"The solution is not as intuitive as it could be and integrating took a lot of time."

"We haven't found it to be as powerful as some of the other platforms. From a true RPA perspective, it is pretty far behind some of the other solutions. It has emerged as a more desktop automation kind of tool, but it lacks a lot of enterprise features. It is not really a true RPA because of its licensing, which is kind of user-initiated. It would be nice it can be deployed at a more enterprise licensing model versus a user-based model. It didn't have autonomous automation so far, and they have just released this feature. They have kind of hodgepodged a bunch of products together to get there, but it is not as seamless as other solutions."

"The one thing I'd like to see, and NICE is already heavily investing in it, is improvement in the user interface itself. They call it the Designer and it's what the developers use. It is a bit clunky; that is the polite way to put it. I'd like to see it be a bit more user-friendly, a bit more intuitive, and to move to something a bit more web-based..."

"[During the upgrade] any issues, where it couldn't remotely connect to upgrade, I needed the floor plan so I could go to that PC and have a look at it. Often it was either that the PC was switched off or had a bug or some other application needed to be reset."

"There are a few areas for improvement in the installation phase"

"Its connectivity with other applications should be improved. In the version that I was using, it would just stop interacting with the other application. Its graphical interface should also be improved. It should have a user-friendly interface. Sometimes, people find it very difficult to understand. One of the obstacles that I faced while programming was that if I needed any kind of help, there wasn't much content on the internet. It can be very difficult to find a solution for a particular issue."

"There is a need for NICE robotics to be more user-friendly."

Pricing and Cost Advice

"Compared to other products, the pricing model for this solution is much more convenient, flexible, and adaptable to the Portuguese reality."

"I like the way this solution is priced because you can buy a license, or you can buy the software outright."

"It has gone up in price. The price of Fortra's Automate has increased since we first started using it. It does a lot but also costs a lot. It was a lot more affordable before Fortra owned the software."

"The cost is a bit high for a small business like ours, but we manage with Fortra's Automate."

"I believe the price falls within a reasonable range, which significantly influenced our decision regarding the product. This aspect is crucial for any technological solution, especially in our country where enterprises might be hesitant to invest heavily in something untested or uncertain about its practicality and potential returns."

"From a distributor's side, one of the biggest selling points is its price point. Without going into any numbers, compared to UiPath, Automation Anywhere, and Blue Prism, we're significantly cheaper. The main difference is that other competitors usually charge you per process. However, in Automate's case, it's priced per bot. So, a bot can run multiple processes at the same time, but you are only priced for a single bot."

"Once you buy the software, you just pay for the support for backend help."

"I'm only involved in running the product and maintaining the systems, so I can't speak to the cost."

More Automate pricing and cost advice

"Blue Prism Cloud's cost is very high."

"There are costs for the machine to run the robots."

"The licensing of the solution is on a subscription-based model and costs around 4,999 for one bot's license. If someone wants to increase the number of bots you want from Blue Prism, then they provide a discount."

"Pricing can be negotiated in situations where there will be heavy usage."

"I rate the platform’s pricing a seven out of ten."

"The price is very competitive when you are comparing to other providers."

"I would rate the pricing a five out of ten, with one being cheap and ten being expensive."

"We found the pricing reasonable, and it aligned with our budgetary requirements."

More Blue Prism Cloud pricing and cost advice

"As per my understanding, UiPath has a much lesser cost than NICE, but I am not sure."

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Top Industries

By visitors reading reviews

Financial Services Firm

15%

Computer Software Company

12%

Manufacturing Company

Healthcare Company

Financial Services Firm

18%

Computer Software Company

17%

Manufacturing Company

10%

Educational Organization

Computer Software Company

24%

Financial Services Firm

22%

Manufacturing Company

Real Estate/Law Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about HelpSystems AutoMate?

We use it for specific cases, mainly secure file transfers, which are vital for us. And it works for us.

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What is your primary use case for HelpSystems AutoMate?

I am a consultant and I am making a lot of processes in human resources, payroll, certifications, trainings, web scra...

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What is your experience regarding pricing and costs for Fortra Automate?

The pricing is quite good compared to its competitors. Competitors are often more expensive than Automate. I would ra...

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What do you like most about Blue Prism Cloud?

It's easy to use, the interface, the the the the queries is which we use. It's user friendly.

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What is your experience regarding pricing and costs for Blue Prism Cloud?

If we utilize Blue Prism's full capabilities, then it is cost-effective. Otherwise, the pricing can seem high. It req...

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What needs improvement with Blue Prism Cloud?

Decipher, one of their solutions, is a waste of time. Other than that, there's nothing specific I can think of.

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Comparisons

Microsoft Power Automate vs Automate

Compared 41% of the time

UiPath vs Automate

Compared 38% of the time

Automation Anywhere vs Automate

Compared 9% of the time

Blue Prism vs Automate

Compared 7% of the time

VisualCron vs Automate

Compared 6% of the time

More Automate Competitors

UiPath vs Blue Prism Cloud

Compared 20% of the time

SAP Intelligent RPA vs Blue Prism Cloud

Compared 16% of the time

Blue Prism vs Blue Prism Cloud

Compared 15% of the time

Microsoft Power Automate vs Blue Prism Cloud

Compared 15% of the time

Robocorp vs Blue Prism Cloud

Compared 13% of the time

More Blue Prism Cloud Competitors

UiPath vs NICE Robotic Automation

Compared 58% of the time

Blue Prism vs NICE Robotic Automation

Compared 24% of the time

Automation Anywhere vs NICE Robotic Automation

Compared 18% of the time

More NICE Robotic Automation Competitors

Product Reports

Buyer's Guide

Automate

April 2025

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Buyer's Guide

Blue Prism Cloud

April 2025

Download Blue Prism Cloud product report

Buyer's Guide

NICE Robotic Automation

April 2025

Download NICE Robotic Automation product report

Also Known As

HelpSystems Automate, Automate

Blue Prism Thoughtonomy Virtual Workforce, Blue Prism Virtual Workforce, Thoughtonomy Virtual Workforce

No data available

Overview

Automate offers a user-friendly solution with a drag-and-drop interface for efficient task automation and integration with major platforms like SAP and Azure, making it ideal for quick deployment with minimal coding and training.

Automate provides powerful features for businesses seeking efficient automation, offering compatibility with databases, email integration, and cloud platforms. Its simple interface supports both beginners and experienced users, simplifying tasks like invoice processing, HR automation, and data transformation. Cost-effective pricing and flexible licensing enhance its appeal while integration capabilities and scheduling tools ensure smooth workflow automation.

What are Automate's Key Features?

Drag-and-Drop Interface: Simplifies automation with intuitive design.
Integration Capabilities: Connects with platforms like SAP and Azure for seamless data flow.
Database and FTP Triggers: Enhances automation potential through direct data interaction.
Efficient Scheduling: Automates tasks with precise timing and control.
Web Scraping: Automates data extraction for quick analysis and reporting.

What Benefits and ROI Should Users Expect?

Rapid Deployment: Minimizes coding efforts for quick implementation.
Cost-Effectiveness: Offers flexible pricing models to suit budget constraints.
Operational Efficiency: Reduces manual workloads and enhances productivity.
Comprehensive Integration: Facilitates improved data management across systems.
Scalability: Adapts to growing business needs with ease.

In industries such as healthcare, banking, and logistics, Automate is used for tasks like invoice payment automation, data transformation, and task automation. This leads to streamlined processes and reduced manual workload, illustrating its value in enhancing operational efficiency through diversified workflows.

Fortra

The Thoughtonomy Virtual Workforce is a highly flexible intelligent automation platform. It uses software to replicate the way people work in existing applications and systems, the processes they follow, and the decisions they make, to deliver automation without disruption.

SS&C Blue Prism

NICE Robotic Automation is allowing organizations to reinvent customer service in the back office and the contact center. Automation offers an immediate reduction of administrative costs for a quick return on your investment. With robots able to perform tasks four to five times faster than a human, NICE Robotic Automation enables quicker turnaround times for customer requests and improved service-level agreements (SLAs). Routine processes are completed flawlessly every time, reducing the need to allocate time for making corrections. NICE Robotic Automation is highly scalable, so a center's processing power can increase when demand does.

NICE

Sample Customers

Aldergrove Financial Group, Preferred Health Professionals, Mindbeam Technologies, First Credit Union in British Columbia, Vestcom International, Prime Liberty Benefits, University of Tampa, CNLBancshares, World Precision Instruments, BJ's Restaurants, Globe Pequot Press, Accudata Technologies, Norton Healthcare, Pacific Toxicology Laboratories

Cabot Credit Management, Hovis, Utilita

HelpLine, Telefonica Spain, Banca Popolare Di Sondrio

Buyer's Guide

Blue Prism Cloud vs. NICE Robotic Automation

April 2025

Free Report: Blue Prism Cloud vs. NICE Robotic Automation

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