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Blue Prism Cloud vs NICE Robotic Automation comparison

SS&C Blue Prism and NICE are both solutions in the Robotic Process Automation (RPA) category. SS&C Blue Prism is ranked #7 with an average rating of 8.5, while NICE is ranked #24 with an average rating of 7.5. SS&C Blue Prism holds a 1.3% mindshare in RPA, compared to NICE’s 0.7% mindshare. Additionally, 97% of SS&C Blue Prism users are willing to recommend the solution, compared to 62% of NICE users who would recommend it.
Blue Prism Cloud
Read 43 Blue Prism Cloud reviews
  • 1,179 Views
  • 883 Comparison Views
97% willing to recommend
NICE Robotic Automation
Read 7 NICE Robotic Automation reviews
  • 817 Views
  • 478 Comparison Views
62% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 4, 2024

NICE Robotic Automation and Blue Prism Cloud compete in the automation space, with Blue Prism Cloud having the upper hand due to its comprehensive feature set.

Features: NICE Robotic Automation offers robust desktop analytics, customer interaction capabilities, and feature library usability. Blue Prism Cloud provides intelligent automation integrated with cloud services, scalability, and secure cloud-based execution.

Room for Improvement: NICE Robotic Automation could enhance API connectivity usage, simplify programming requirements, and expand its unattended automation capabilities. Blue Prism Cloud might benefit from easier initial setup, reduced costs for OCR capabilities, and broader innovation in the ecosystem.

Ease of Deployment and Customer Service: NICE Robotic Automation ensures straightforward deployment with strong customer support for organizations with less IT support. Blue Prism Cloud offers robust cloud deployment and advanced support aligned with cloud needs, though it may require more initial expertise.

Pricing and ROI: NICE Robotic Automation is cost-effective for initial setups, appealing to budget-conscious businesses. Blue Prism Cloud's higher initial costs are often balanced by long-term ROI, thanks to its superior cloud capabilities and integration.

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Buyer's Guide
Blue Prism Cloud vs. NICE Robotic Automation
December 2024
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.8
Organizations experience varied ROI from Blue Prism Cloud, noting process improvements, time savings, and long-term potential despite different stages of implementation.
Sentiment score
8.0
Organizations saw improved customer experience and efficiency, achieving significant ROI and savings, supported by NICE Robotic Automation.
 

Customer Service

No sentiment score available
Sentiment score
7.2
NICE Robotic Automation offers efficient customer support, resolving most issues swiftly, despite occasional scheduling challenges for assistance.
 

Scalability Issues

No sentiment score available
Sentiment score
6.1
Opinions on scalability vary, with adaptability praised but concerns about licensing costs and infrastructure constraints noted.
 

Stability Issues

Sentiment score
8.2
Blue Prism Cloud is preferred for automation due to its strong stability, reliability, and minimal issues compared to competitors.
Sentiment score
6.0
NICE Robotic Automation is stable and robust, but some users report initial stability issues and recommend cautious implementation.
 

Room For Improvement

NICE Robotic Automation needs a user-friendly web-based interface, improved connectivity, low-code alignment, and comprehensive licensing options.
 

Setup Cost

NICE Robotic Automation offers competitive perpetual licenses, eliminating yearly renewals, requiring Windows and Linux knowledge for configuration.
 

Valuable Features

NICE Robotic Automation excels in customizable desktop automation, reusable features, API connectivity, and secure data handling across platforms.
 

Categories and Ranking

Blue Prism Cloud
Ranking in Robotic Process Automation (RPA)
7th
Average Rating
8.0
Reviews Sentiment
7.1
Number of Reviews
43
Ranking in other categories
No ranking in other categories
NICE Robotic Automation
Ranking in Robotic Process Automation (RPA)
24th
Average Rating
7.6
Reviews Sentiment
6.7
Number of Reviews
7
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of December 2024, in the Robotic Process Automation (RPA) category, the mindshare of Blue Prism Cloud is 1.3%, up from 1.1% compared to the previous year. The mindshare of NICE Robotic Automation is 0.7%, up from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Robotic Process Automation (RPA)
 

Featured Reviews

Keith Mcdowell - PeerSpot reviewer
It helps us save on staff costs
I rate Blue Prism Cloud eight out of 10 for ease of setup. It's a cloud-based solution, so it isn't hard to set up. The deployment time is hard to quantify because I work for the government, and we need to go through all these internal reviews, but the technical part takes three to four weeks. The biggest challenge is security because we need to integrate it with Active Directory and set up VPN tunnels, security profiles, etc. We deployed Blue Prism in-house and used three people to set it up. One solution engineer is enough to maintain it.
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Harish G V - PeerSpot reviewer
Quicker compared to other bots but not very user-friendly
There is a need for NICE to be more user-friendly. It should be designed in such a way that any developer can easily develop bots. For instance, Power Automate provides a good example of a user-friendly design that NICE can learn from. Moreover, in terms of documentation, there is very little available for NICE, making it challenging to implement the bots. So, documentation should be improved as well. There are a lot of additional features that could be included in NICE. As the NICE Robotic Automation claims, it is a low-code solution, but that is not entirely true. They need to concentrate on the prerequisites and building blocks. There should be more options available internally that are easy to use and well-developed.
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Top Industries

By visitors reading reviews
Financial Services Firm
18%
Computer Software Company
15%
Manufacturing Company
10%
Educational Organization
8%
Computer Software Company
21%
Financial Services Firm
16%
Manufacturing Company
8%
Educational Organization
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Blue Prism Cloud?
It's easy to use, the interface, the the the the queries is which we use. It's user friendly.
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What is your experience regarding pricing and costs for Blue Prism Cloud?
If we utilize Blue Prism's full capabilities, then it is cost-effective. Otherwise, the pricing can seem high. It requires the right processes.
See all answers
What needs improvement with Blue Prism Cloud?
Decipher, one of their solutions, is a waste of time. Other than that, there's nothing specific I can think of.
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What do you like most about NICE Robotic Automation?
Through interfaces called Callout (created with HTML code) it is possible to create a strong interactivity with the user. These interfaces can be extremely dynamic in relation to the behavior of a ...
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What is your experience regarding pricing and costs for NICE Robotic Automation?
In the configuration phase, you need to have a certain degree of knowledge of Windows and Linux environments. That said, the wizards and manuals are of good quality. For the price, I would say that...
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What needs improvement with NICE Robotic Automation?
There is nothing so relevant to complain about except a few more options in the debug monitor (which is already very powerful and useful right now). There are a few areas for improvement in the ins...
See all answers
 

Comparisons

Blue Prism vs Blue Prism Cloud Logo
Blue Prism vs Blue Prism Cloud
Compared 26% of the time
Microsoft Power Automate vs Blue Prism Cloud Logo
Microsoft Power Automate vs Blue Prism Cloud
Compared 17% of the time
Robocorp vs Blue Prism Cloud Logo
Robocorp vs Blue Prism Cloud
Compared 16% of the time
SAP Intelligent RPA vs Blue Prism Cloud Logo
SAP Intelligent RPA vs Blue Prism Cloud
Compared 13% of the time
UiPath vs Blue Prism Cloud Logo
UiPath vs Blue Prism Cloud
Compared 13% of the time
More Blue Prism Cloud Competitors
UiPath vs NICE Robotic Automation Logo
UiPath vs NICE Robotic Automation
Compared 60% of the time
Blue Prism vs NICE Robotic Automation Logo
Blue Prism vs NICE Robotic Automation
Compared 25% of the time
Automation Anywhere vs NICE Robotic Automation Logo
Automation Anywhere vs NICE Robotic Automation
Compared 15% of the time
More NICE Robotic Automation Competitors
 

Product Reports

Buyer's Guide
Blue Prism Cloud
December 2024
Blue Prism Cloud reportDownload Blue Prism Cloud product report
Buyer's Guide
NICE Robotic Automation
December 2024
NICE Robotic Automation reportDownload NICE Robotic Automation product report
 

Also Known As

Blue Prism Thoughtonomy Virtual Workforce, Blue Prism Virtual Workforce, Thoughtonomy Virtual Workforce
No data available
 

Learn More

SS&C Blue Prism
NICE
 

Overview

The Thoughtonomy Virtual Workforce is a highly flexible intelligent automation platform. It uses software to replicate the way people work in existing applications and systems, the processes they follow, and the decisions they make, to deliver automation without disruption.

NICE Robotic Automation is allowing organizations to reinvent customer service in the back office and the contact center. Automation offers an immediate reduction of administrative costs for a quick return on your investment. With robots able to perform tasks four to five times faster than a human, NICE Robotic Automation enables quicker turnaround times for customer requests and improved service-level agreements (SLAs). Routine processes are completed flawlessly every time, reducing the need to allocate time for making corrections. NICE Robotic Automation is highly scalable, so a center's processing power can increase when demand does.

 

Sample Customers

Cabot Credit Management, Hovis, Utilita
HelpLine, Telefonica Spain, Banca Popolare Di Sondrio
Buyer's Guide
Blue Prism Cloud vs. NICE Robotic Automation
December 2024
Free Report: Blue Prism Cloud vs. NICE Robotic Automation
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