BoldDesk vs Zendesk comparison

BoldDesk and Zendesk are both solutions in the Help Desk Software category. BoldDesk is ranked #39, while Zendesk is ranked #10 with an average rating of 7.8. BoldDesk holds a 0.5% mindshare in HDS, compared to Zendesk’s 4.0% mindshare. Additionally, 93% of Zendesk users are willing to recommend the solution.

BoldDesk

118 Views
76 Comparison Views

Zendesk

Read 58 Zendesk reviews

2,609 Views
1,733 Comparison Views

93% willing to recommend

BoldDesk

Zendesk

Comparison Buyer's Guide

Download the report

Executive Summary

We performed a comparison between BoldDesk and Zendesk based on real PeerSpot user reviews.

Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software.

To learn more, read our detailed Help Desk Software Report (Updated: August 2024).

Buyer's Guide

Help Desk Software

August 2024

Download the complete report

Helped 800,688 peers since 2012

Categories and Ranking

BoldDesk

Ranking in Help Desk Software

39th

Average Rating

0.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Zendesk

Ranking in Help Desk Software

10th

Average Rating

8.2

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (4th), CRM (20th), IT Service Management (ITSM) (8th), Sales Force Automation (7th), Reporting (14th), Knowledge Management Software (2nd), Community Platforms (2nd)

Mindshare comparison

As of September 2024, in the Help Desk Software category, the mindshare of BoldDesk is 0.5%, up from 0.1% compared to the previous year. The mindshare of Zendesk is 4.0%, down from 4.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Help Desk Software

Featured Reviews

Use BoldDesk?

Share your opinion

BharatR

Product Marketing Manager at a educational organization with 201-500 employees

Mar 15, 2024

An cloud-based customer service platforms sold on a software-as-a-service (SaaS) model

My use case for Salesforce Essentials is focused on gathering market insights for new feature releases and product launches. I utilize Zendesk to collect information from customer tickets regarding changes in features, new feature requests, and customer feedback helping me understand customer…

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pricing and Cost Advice

Information not available

"The price is very competitive."

"You have to pay extra for better support. So it's not only the license that you pay for, but you have to pay extra for the support as well."

"There are different plans that are offered. We are using the entry-level plan. The overall price of the solution should be reduced. The price is too high."

"From what I hear, Zendesk's pricing is a little expensive."

"We pay for the solution on a yearly basis and my understanding is that the cost is about $30,000. That's the cost for 24 to 25 agents."

"Zendesk's licensing is not cheap. For Enterprise, we are paying $200 per agent. It's a per-month cost, so it's pretty steep. There are some services you need to pay extra for. For example, with Zendesk Guide, we had to buy the most expensive offering in order to get Multibrand and everything. We also had to pay a lot of money for themes."

See which vendors are best for you

Use our free recommendation engine to learn which Help Desk Software solutions are best for your needs.

See recommendations

800,688 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

No data available

Computer Software Company

24%

Educational Organization

10%

Financial Services Firm

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

Ask a question

Earn 20 points

What do you like most about Zendesk Support?

I found the user experience with vendors on Zendesk to be straightforward, especially when it comes to understanding and searching for specific tickets. The search and navigation tools are easy to ...

See all answers

What is your experience regarding pricing and costs for Zendesk Support?

From what I hear, Zendesk's pricing is a little expensive. One of the reasons for shifting from Zendesk to Talkdesk was cost efficiency.

See all answers

What needs improvement with Zendesk Support?

Sometimes, the calls do not record, and your conversation is cut midway. When you want to do a call calibration, you realize that the call is incomplete. Zendesk's stability on inbound calls could ...

See all answers

Comparisons

Freshdesk vs BoldDesk

Compared 32% of the time

Zoho Desk vs BoldDesk

Compared 30% of the time

More BoldDesk Competitors

ServiceNow vs Zendesk

Compared 24% of the time

Atlassian Confluence vs Zendesk

Compared 14% of the time

JIRA Service Management vs Zendesk

Compared 13% of the time

Freshservice vs Zendesk

Compared 9% of the time

Notion vs Zendesk

Compared 3% of the time

More Zendesk Competitors

Product Reports

Buyer's Guide

Help Desk Software

August 2024

Download BoldDesk product report

Buyer's Guide

Zendesk

August 2024

Download Zendesk product report

Also Known As

No data available

Zendesk Support, Zendesk Guide, Zendesk Sell

Learn More

BoldDesk

Zendesk

Overview

BoldDesk is a cloud-based, modern help desk ticketing software for serving a wide range of customer support activities. You can organize support requests, collaborate with customers and teammates, automate repetitive tasks, and improve overall customer experience.

Zendesk Support is intuitive, and it's built with support agents in mind. Everything they need lives in a single, dynamic help desk interface so it's easy to be productive and manage customer interactions.

Sample Customers

Information Not Available

Mailchimp, Tesco, Vimeo, Instacart, Mediaocean, Slack, Uber

Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software. Updated: August 2024.

DOWNLOAD NOW

800,688 professionals have used our research since 2012.

See our list of best Help Desk Software vendors.

We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.