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Notion vs Zendesk comparison

Notion and Zendesk are both solutions in the Knowledge Management Software category. Notion is ranked #5 with an average rating of 8.1, while Zendesk is ranked #2 with an average rating of 7.7. Notion holds a 4.8% mindshare in KMS, compared to Zendesk’s 18.7% mindshare. Additionally, 92% of Notion users are willing to recommend the solution, compared to 93% of Zendesk users who would recommend it.
Notion
Read 11 Notion reviews
  • 85 Views
  • 60 Comparison Views
92% willing to recommend
Zendesk
Read 59 Zendesk reviews
  • 587 Views
  • 417 Comparison Views
93% willing to recommend
 

Comparison Buyer's Guide

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Executive Summary
We performed a comparison between Notion and Zendesk based on real PeerSpot user reviews.

Find out in this report how the two Knowledge Management Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

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To learn more, read our detailed Notion vs. Zendesk Report (Updated: October 2024).
Buyer's Guide
Notion vs. Zendesk
October 2024
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Helped 816,406 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Customer Service

No sentiment score available
No sentiment score available
Zendesk support is generally praised for responsiveness and efficiency, though some users prefer more personalized assistance over documentation.
 

Room For Improvement

No sentiment score available
Sentiment score
5.0
Zendesk struggles with performance, integration, customization, communication, mobile app delays, pricing, reporting, and training, affecting overall efficiency.
 

Scalability Issues

No sentiment score available
Sentiment score
8.8
Zendesk is praised for scalability and customization but faces challenges with complex changes; some switch to alternatives like Salesforce.
 

Setup Cost

No sentiment score available
No sentiment score available
Enterprise buyers experience varying Zendesk pricing, from $70-$200 per agent, and should negotiate for features and value.
 

Stability Issues

No sentiment score available
Sentiment score
6.2
Zendesk is largely reliable, though occasional hangs and misclassification issues highlight room for improvement in performance.
 

Valuable Features

No sentiment score available
Sentiment score
8.5
Zendesk offers comprehensive ticket management, integrations, analytics, and security, enhancing productivity and providing seamless, multi-channel support for businesses.
 

Categories and Ranking

Notion
Ranking in Knowledge Management Software
5th
Average Rating
8.0
Reviews Sentiment
8.5
Number of Reviews
11
Ranking in other categories
Project Management Software (13th), Document Automation Software (4th)
Zendesk
Ranking in Knowledge Management Software
2nd
Average Rating
8.2
Reviews Sentiment
7.5
Number of Reviews
59
Ranking in other categories
CRM Customer Engagement Centers (5th), CRM (21st), Help Desk Software (11th), IT Service Management (ITSM) (9th), Sales Force Automation (7th), Reporting (13th), Community Platforms (2nd)
 

Mindshare comparison

As of November 2024, in the Knowledge Management Software category, the mindshare of Notion is 4.8%, up from 1.1% compared to the previous year. The mindshare of Zendesk is 18.7%, down from 20.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Knowledge Management Software
 

Featured Reviews

Omotosho Andrea - PeerSpot reviewer
Versatile productivity tool that requires commitment and a learning curve
I have experience using both Asana and Notion and when it comes to choosing between the two, I find myself leaning more towards Notion. While Asana is undoubtedly a good tool, I have some reservations about its design and interface. Notion, on the other hand, has a great design and interface. Asana is effective for task management, but I didn't connect with it as much, since I didn't use it extensively. My experience with Notion has been different and I quickly grasped its capabilities and enjoyed the learning process. It encourages a more technical approach with features like formulas and the ability to create customized databases, which I appreciate. It allows users to bring their ideas to life without being limited by pre-defined structures.
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Ahmed Nassar - PeerSpot reviewer
Stable tool, making it reliable for handling tasks but difficult initial setup
It has a huge problem regarding the price. The price increases every year. Every year, they raise the price of the licenses, which makes a lot of limitations, and you have to pay more. So that's some conditions. Actually, most of the companies that use Zendesk need a customer experience or customer care department. However, Zendesk only works with chatbox or emailing services, but it can also use Genesys, VoIP, or voice sensors. Additionally, Zendesk needs the administration panels to be easier because it's a very complex panel. You need to search for a lot of things to do, like a small job. So you have to do a lot of setup regarding the integration, and it's a little bit challenging to integrate any software in the vendor.
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Top Industries

By visitors reading reviews
Computer Software Company
15%
Financial Services Firm
10%
Educational Organization
10%
Manufacturing Company
10%
Computer Software Company
22%
Educational Organization
10%
Financial Services Firm
8%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Notion?
I like the high level of customization in Notion.
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What is your experience regarding pricing and costs for Notion?
Notion is free to use.
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What needs improvement with Notion?
The platform's documentation feature needs improvement. It could benefit from enhanced grammar and error-checking capabilities to aid users in producing error-free content.
See all answers
What do you like most about Zendesk Support?
I found the user experience with vendors on Zendesk to be straightforward, especially when it comes to understanding and searching for specific tickets. The search and navigation tools are easy to ...
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What is your experience regarding pricing and costs for Zendesk Support?
I am not currently aware of the exact pricing, but since we are still using Zendesk, it appears to be at a reasonable price point.
See all answers
What needs improvement with Zendesk Support?
Report generation is still slightly tricky and not very customizable as per my inquiries. It would be advantageous to have an AI layer that can analyze incoming requests and generate summaries, as ...
See all answers
 

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Compared 16% of the time
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Compared 13% of the time
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Compared 22% of the time
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Compared 12% of the time
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Compared 11% of the time
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Freshservice vs Zendesk
Compared 8% of the time
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Freshdesk vs Zendesk
Compared 3% of the time
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Product Reports

Buyer's Guide
Notion
November 2024
Notion reportDownload Notion product report
Buyer's Guide
Zendesk
October 2024
Zendesk reportDownload Zendesk product report
 

Also Known As

No data available
Zendesk Support, Zendesk Guide, Zendesk Sell
 

Learn More

Notion
Zendesk
 

Overview

Notion is an all-in-one workspace that enables teams to collaborate, organize, and manage their work effectively. Its primary use case is to streamline project management, knowledge sharing, and task tracking. With its versatile functionality, Notion allows users to create and customize databases, wikis, and documents, making it a powerful tool for organizing information.

The most valuable functionality of Notion lies in its flexibility and ease of use. Users can create and link various types of content, such as text, images, files, and even embed external resources. This enables teams to centralize their work and collaborate seamlessly, eliminating the need for multiple tools. Notion's drag-and-drop interface and intuitive editing features make it accessible to users of all technical backgrounds.

Notion helps organizations by fostering transparency, improving productivity, and enhancing knowledge management. By providing a centralized platform for collaboration, teams can easily access and contribute to shared projects, reducing communication gaps and ensuring everyone is on the same page.

Notion's powerful search functionality and tagging system enable efficient information retrieval, making it easier to find and share knowledge within the organization.

Zendesk Support is intuitive, and it's built with support agents in mind. Everything they need lives in a single, dynamic help desk interface so it's easy to be productive and manage customer interactions.

 

Sample Customers

Startups like Loom, Mixpanel, Blinkist, Adobe, Deel and Education facilities such as USC, Dartmouth and The University of Chicago.
Mailchimp, Tesco, Vimeo, Instacart, Mediaocean, Slack, Uber
Buyer's Guide
Notion vs. Zendesk
October 2024
Free Report: Notion vs. Zendesk
Find out what your peers are saying about Notion vs. Zendesk and other solutions. Updated: October 2024.
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We monitor all Knowledge Management Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.