Notion vs Zendesk comparison

Notion and Zendesk are both solutions in the Knowledge Management Software category. Notion is ranked #5 with an average rating of 8.1, while Zendesk is ranked #2 with an average rating of 7.7. Notion holds a 5.0% mindshare in KMS, compared to Zendesk’s 18.7% mindshare. Additionally, 92% of Notion users are willing to recommend the solution, compared to 93% of Zendesk users who would recommend it.

Notion

Read 11 Notion reviews

102 Views
71 Comparison Views

92% willing to recommend

Zendesk

Read 59 Zendesk reviews

546 Views
404 Comparison Views

93% willing to recommend

Notion

Zendesk

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Notion and Zendesk based on real PeerSpot user reviews.

Find out in this report how the two Knowledge Management Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed Notion vs. Zendesk Report (Updated: December 2024).

Buyer's Guide

Notion vs. Zendesk

December 2024

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Helped 824,053 peers since 2012

Categories and Ranking

Notion

Ranking in Knowledge Management Software

5th

Average Rating

8.0

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

Project Management Software (15th), Document Automation Software (4th)

Zendesk

Ranking in Knowledge Management Software

2nd

Average Rating

8.2

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (5th), CRM (21st), Help Desk Software (11th), IT Service Management (ITSM) (9th), Sales Force Automation (7th), Reporting (13th), Community Platforms (2nd)

Mindshare comparison

As of December 2024, in the Knowledge Management Software category, the mindshare of Notion is 5.0%, up from 1.2% compared to the previous year. The mindshare of Zendesk is 18.7%, down from 19.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Knowledge Management Software

Featured Reviews

Omotosho Andrea

Bubble Expert || Notion Expert at Obafemi Awolowo University, Ile Ife, Nigeria

Versatile productivity tool that requires commitment and a learning curve

I have experience using both Asana and Notion and when it comes to choosing between the two, I find myself leaning more towards Notion. While Asana is undoubtedly a good tool, I have some reservations about its design and interface. Notion, on the other hand, has a great design and interface. Asana is effective for task management, but I didn't connect with it as much, since I didn't use it extensively. My experience with Notion has been different and I quickly grasped its capabilities and enjoyed the learning process. It encourages a more technical approach with features like formulas and the ability to create customized databases, which I appreciate. It allows users to bring their ideas to life without being limited by pre-defined structures.

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Ahmed Nassar

Technical Consultant at Spectrum Group

Stable tool, making it reliable for handling tasks but difficult initial setup

It has a huge problem regarding the price. The price increases every year. Every year, they raise the price of the licenses, which makes a lot of limitations, and you have to pay more. So that's some conditions. Actually, most of the companies that use Zendesk need a customer experience or customer care department. However, Zendesk only works with chatbox or emailing services, but it can also use Genesys, VoIP, or voice sensors. Additionally, Zendesk needs the administration panels to be easier because it's a very complex panel. You need to search for a lot of things to do, like a small job. So you have to do a lot of setup regarding the integration, and it's a little bit challenging to integrate any software in the vendor.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"We can install it on mobile phones, making it feasible to manage productivity."

"It is easy to use and very intuitive compared to Microsoft Project."

"The product has a valuable feature for databases. It has a table and a calendar view and saves various documents in the system."

"The ability to create and organize notes, plans, and technical content in a single platform is the product's most valuable feature."

"Notion is a great tool for note-keeping and note-sharing."

"I like the high level of customization in Notion."

"Notion has a lot of integrations."

"The most valuable feature of the solution is its flexibility...The initial setup of Notion is easy."

More Notion pros

"It is a scalable solution."

"Zendesk Support has a lot of good APIs."

"The most valuable features of Zendesk Support are collaboration, reports, and a self-service portal. The customer and team can see all the information needed from the portal."

"Its agility and simplicity are the most valuable features. This tool is very user-friendly."

"It's a very stable tool, very powerful."

"One of the most valuable features is the ease of use. If you take the standalone product, it is so easy to use, but if you want a tailor-made Zendesk Guide, you can't do it yourself. However, you can use a template that already exists—they have a lot, and they're very cheap, around 300-400 euros—and use it on all your brands. It's a very easy product to use."

"It is very easy to connect back and forth between the requester and the person fulfilling the ticket."

"I found the user experience with vendors on Zendesk to be straightforward, especially when it comes to understanding and searching for specific tickets. The search and navigation tools are easy to use, and I haven't encountered any issues with delays or communication gaps in ticket resolutions."

More Zendesk pros

Cons

"Notion's UI could be better."

"There could be an automation feature included in the product."

"It is complicated to connect Notion with external systems."

"Notion's UI needs improvement."

"It can be difficult to contact the people at Notion."

"One area for improvement in the solution is the absence of integrated charts."

"Adding more color options to the application would enhance its usability and flexibility, allowing users to better customize their content"

"The linked view of database, along with the sharing and permission settings, are areas with shortcomings in the solution that need improvement."

More Notion cons

"You couldn't give administrative access to new hires."

"There is always a network issue with Zendesk. But we don’t know whether it is managed. The network issue is that when I call, it does not let us."

"One of the drawbacks of Zendesk is that it doesn't provide a secure way for us to send data. So, we usually use a secure SharePoint folder link. We put that in the Zendesk ticket so that the requester has a secure way of getting to their data."

"It needs to improve in terms of its flexibility, price, and installation."

"They have something called Zendesk Explore, which isn't as good as what they had in place previously."

"Zendesk Guide's customization could be improved. I would like it to be easier and maybe open-sourced, so that if you have a developer in your company, you can do it yourself. Right now, that isn't allowed, so you need to have it done via the integrator. Another improvement—this is nit-picking—is that it could be less easy to make changes. Some things are so easy that they sometimes look a little amateur-ish. Most of the templates are built-in so they can be used directly, so they are very simple."

"As per me, there arent much significant issues or areas for improvement with Zendesk, as my usage of it is limited. I appreciate its ability to organize tickets effectively based on tags, allowing me to easily gather and analyze customer feedback and requests."

"Zendesk Guide could be improved by allowing us to put our assets in one location. What happens now for each article, for example, is we have to upload the images for that article to that location, so the image reuse is still not something that they have perfected. If they could allow us to update all the images in one location, and then pull the image from there, it would be easier when working on Multibrand projects. There are no Multibrand updates available—we have to update each brand manually. For my company, I have come up with an API tool which allows me to push the content to multiple brands together, but if you don't have something like that, you have to manually do it."

More Zendesk cons

Pricing and Cost Advice

"I rate the product's pricing a three out of ten. We only need to pay for it if we use it in the workspace."

"The product is affordable compared to other platforms."

"Notion offers a free plan that covers most functionalities. Clients are only prompted to upgrade if they require AI capabilities, priced at $10 for unlimited usage, or if they need to add team members, typically around $10 per member."

"Notion is free to use."

"The solution's pricing can seem steep, especially when you work with a lot of people. If you are working on your own or for another business, the solution's price won't affect you much."

"The product's pricing depends on the usage plans."

"The product has good pricing."

"It's pretty affordable."

More Notion pricing and cost advice

"You have to pay extra for better support. So it's not only the license that you pay for, but you have to pay extra for the support as well."

"From what I hear, Zendesk's pricing is a little expensive."

"Zendesk's licensing is not cheap. For Enterprise, we are paying $200 per agent. It's a per-month cost, so it's pretty steep. There are some services you need to pay extra for. For example, with Zendesk Guide, we had to buy the most expensive offering in order to get Multibrand and everything. We also had to pay a lot of money for themes."

"We pay for the solution on a yearly basis and my understanding is that the cost is about $30,000. That's the cost for 24 to 25 agents."

"The price is very competitive."

"There are different plans that are offered. We are using the entry-level plan. The overall price of the solution should be reduced. The price is too high."

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824,053 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Computer Software Company

15%

Financial Services Firm

Manufacturing Company

Educational Organization

Computer Software Company

22%

Educational Organization

11%

Financial Services Firm

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Notion?

I like the high level of customization in Notion.

See all answers

What is your experience regarding pricing and costs for Notion?

For companies, it's a good price. For a single person or student, it might be a little expensive.

See all answers

What needs improvement with Notion?

It can be difficult to contact the people at Notion. They don't provide a formal answer, just tutorials, so their customer service could be better.

See all answers

What do you like most about Zendesk Support?

I found the user experience with vendors on Zendesk to be straightforward, especially when it comes to understanding and searching for specific tickets. The search and navigation tools are easy to ...

See all answers

What is your experience regarding pricing and costs for Zendesk Support?

I am not currently aware of the exact pricing, but since we are still using Zendesk, it appears to be at a reasonable price point.

See all answers

What needs improvement with Zendesk Support?

Report generation is still slightly tricky and not very customizable as per my inquiries. It would be advantageous to have an AI layer that can analyze incoming requests and generate summaries, as ...

See all answers

Comparisons

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Compared 20% of the time

Zoho Projects vs Notion

Compared 19% of the time

Wrike vs Notion

Compared 12% of the time

AFFiNE vs Notion

Compared 12% of the time

Smartsheet vs Notion

Compared 11% of the time

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Atlassian Confluence vs Zendesk

Compared 10% of the time

Freshservice vs Zendesk

Compared 8% of the time

Moveworks vs Zendesk

Compared 3% of the time

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Product Reports

Buyer's Guide

Notion

December 2024

Download Notion product report

Buyer's Guide

Zendesk

November 2024

Download Zendesk product report

Also Known As

No data available

Zendesk Support, Zendesk Guide, Zendesk Sell

Learn More

Notion

Zendesk

Overview

Notion is an all-in-one workspace that enables teams to collaborate, organize, and manage their work effectively. Its primary use case is to streamline project management, knowledge sharing, and task tracking. With its versatile functionality, Notion allows users to create and customize databases, wikis, and documents, making it a powerful tool for organizing information.

The most valuable functionality of Notion lies in its flexibility and ease of use. Users can create and link various types of content, such as text, images, files, and even embed external resources. This enables teams to centralize their work and collaborate seamlessly, eliminating the need for multiple tools. Notion's drag-and-drop interface and intuitive editing features make it accessible to users of all technical backgrounds.

Notion helps organizations by fostering transparency, improving productivity, and enhancing knowledge management. By providing a centralized platform for collaboration, teams can easily access and contribute to shared projects, reducing communication gaps and ensuring everyone is on the same page.

Notion's powerful search functionality and tagging system enable efficient information retrieval, making it easier to find and share knowledge within the organization.

Zendesk Support is intuitive, and it's built with support agents in mind. Everything they need lives in a single, dynamic help desk interface so it's easy to be productive and manage customer interactions.

Sample Customers

Startups like Loom, Mixpanel, Blinkist, Adobe, Deel and Education facilities such as USC, Dartmouth and The University of Chicago.

Mailchimp, Tesco, Vimeo, Instacart, Mediaocean, Slack, Uber

Buyer's Guide

Notion vs. Zendesk

December 2024

Free Report: Notion vs. Zendesk

Find out what your peers are saying about Notion vs. Zendesk and other solutions. Updated: December 2024.

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824,053 professionals have used our research since 2012.

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