Notion vs Zendesk comparison

Notion and Zendesk are both solutions in the Knowledge Management Software category. Notion is ranked #5 with an average rating of 8.3, while Zendesk is ranked #2 with an average rating of 7.7. Notion holds a 5.5% mindshare in KMS, compared to Zendesk’s 18.5% mindshare. Additionally, 93% of Notion users are willing to recommend the solution, compared to 93% of Zendesk users who would recommend it.

Notion

Read 13 Notion reviews

110 Views
78 Comparison Views

93% willing to recommend

Zendesk

Read 59 Zendesk reviews

505 Views
382 Comparison Views

93% willing to recommend

Notion

Zendesk

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Notion and Zendesk based on real PeerSpot user reviews.

Find out in this report how the two Knowledge Management Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed Notion vs. Zendesk Report (Updated: January 2025).

Buyer's Guide

Notion vs. Zendesk

January 2025

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Helped 831,265 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Notion

Ranking in Knowledge Management Software

5th

Average Rating

8.4

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Project Management Software (15th), Document Automation Software (3rd)

Zendesk

Ranking in Knowledge Management Software

2nd

Average Rating

8.2

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (5th), CRM (21st), Help Desk Software (10th), IT Service Management (ITSM) (8th), Sales Force Automation (7th), Reporting (13th), Community Platforms (2nd)

Mindshare comparison

As of January 2025, in the Knowledge Management Software category, the mindshare of Notion is 5.5%, up from 1.4% compared to the previous year. The mindshare of Zendesk is 18.5%, down from 19.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Knowledge Management Software

Featured Reviews

Iván Fanego

Founder at AppCritic

Creates customizable systems and improve team collaboration

Notion is a very flexible and customizable platform, allowing users to create whatever they need. The most impactful feature for project management is the ability to invite multiple client stakeholders without complication. Once I understand the basics, it's easy to use despite an initial learning curve. It also significantly improves team collaboration through customized views and visualizations of data.

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Ahmed Nassar

Technical Consultant at Spectrum Group

Stable tool, making it reliable for handling tasks but difficult initial setup

It has a huge problem regarding the price. The price increases every year. Every year, they raise the price of the licenses, which makes a lot of limitations, and you have to pay more. So that's some conditions. Actually, most of the companies that use Zendesk need a customer experience or customer care department. However, Zendesk only works with chatbox or emailing services, but it can also use Genesys, VoIP, or voice sensors. Additionally, Zendesk needs the administration panels to be easier because it's a very complex panel. You need to search for a lot of things to do, like a small job. So you have to do a lot of setup regarding the integration, and it's a little bit challenging to integrate any software in the vendor.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"We can install it on mobile phones, making it feasible to manage productivity."

"Notion is heavily used in my workflow."

"It is easy to use and very intuitive compared to Microsoft Project."

"The ability to structure data is one of the most essential functions of Notion."

"The ability to create and organize notes, plans, and technical content in a single platform is the product's most valuable feature."

"Notion has a lot of integrations."

"Notion is a great tool for note-keeping and note-sharing."

"I like the high level of customization in Notion."

More Notion pros

"The feature to move over my customer experience team tickets for different specialists is very valuable for my team."

"What is cool about Zendesk Guide is how it works together with others Zendesk products. Especially with support and with the analytics. Put those together for a small or medium-sized company and it's a really powerful tool."

"The product offers very good management. It has a great ability to assign tickets based on content."

"One of the most valuable features is the ease of use. If you take the standalone product, it is so easy to use, but if you want a tailor-made Zendesk Guide, you can't do it yourself. However, you can use a template that already exists—they have a lot, and they're very cheap, around 300-400 euros—and use it on all your brands. It's a very easy product to use."

"Zendesk Support has a lot of good APIs."

"It is very easy to connect back and forth between the requester and the person fulfilling the ticket."

"We rarely had issues with Zendesk."

"The most valuable feature is the trackability of incoming requests. The system keeps a comprehensive history of work requests, making it a useful tool for our internal processes."

More Zendesk pros

Cons

"The linked view of database, along with the sharing and permission settings, are areas with shortcomings in the solution that need improvement."

"There could be an automation feature included in the product."

"User management needs improvement. It's difficult to determine what information is private. It's a bit complicated for me."

"Notion's UI needs improvement."

"It is complicated to connect Notion with external systems."

"It can be difficult to contact the people at Notion."

"The platform's documentation feature needs improvement."

More Notion cons

"Sometimes if there was a way to just flag the actual issue out of those email chains - that would be really helpful."

"Zendesk's stability on inbound calls could be improved as compared to Talkdesk."

"It wasn't easy to set up so we're only using a third of all of the features,"

"Report generation is still slightly tricky and not very customizable as per my inquiries."

"The solution itself wasn't easy to set up."

"As per me, there arent much significant issues or areas for improvement with Zendesk, as my usage of it is limited. I appreciate its ability to organize tickets effectively based on tags, allowing me to easily gather and analyze customer feedback and requests."

"The dashboard could be better."

"The solution could integrate better with QR codes from some websites such as Facebook."

More Zendesk cons

Pricing and Cost Advice

"The product's pricing depends on the usage plans."

"The pricing structure is quite reasonable, and the basic plan covers the most essential features."

"It's pretty affordable."

"The product has good pricing."

"The product is affordable compared to other platforms."

"Notion offers a free plan that covers most functionalities. Clients are only prompted to upgrade if they require AI capabilities, priced at $10 for unlimited usage, or if they need to add team members, typically around $10 per member."

"The product has good pricing."

"The solution's pricing can seem steep, especially when you work with a lot of people. If you are working on your own or for another business, the solution's price won't affect you much."

More Notion pricing and cost advice

"From what I hear, Zendesk's pricing is a little expensive."

"Zendesk's licensing is not cheap. For Enterprise, we are paying $200 per agent. It's a per-month cost, so it's pretty steep. There are some services you need to pay extra for. For example, with Zendesk Guide, we had to buy the most expensive offering in order to get Multibrand and everything. We also had to pay a lot of money for themes."

"You have to pay extra for better support. So it's not only the license that you pay for, but you have to pay extra for the support as well."

"We pay for the solution on a yearly basis and my understanding is that the cost is about $30,000. That's the cost for 24 to 25 agents."

"There are different plans that are offered. We are using the entry-level plan. The overall price of the solution should be reduced. The price is too high."

"The price is very competitive."

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Top Industries

By visitors reading reviews

Computer Software Company

14%

Manufacturing Company

Educational Organization

Financial Services Firm

Computer Software Company

22%

Educational Organization

11%

Financial Services Firm

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Notion?

I like the high level of customization in Notion.

See all answers

What is your experience regarding pricing and costs for Notion?

For my use, the pricing is reasonable. I pay around $100 per year. However, inviting additional users can become costly.

See all answers

What needs improvement with Notion?

User management needs improvement. It's difficult to determine what information is private. It's a bit complicated for me.

See all answers

What do you like most about Zendesk Support?

I found the user experience with vendors on Zendesk to be straightforward, especially when it comes to understanding and searching for specific tickets. The search and navigation tools are easy to ...

See all answers

What is your experience regarding pricing and costs for Zendesk Support?

I am not currently aware of the exact pricing, but since we are still using Zendesk, it appears to be at a reasonable price point.

See all answers

What needs improvement with Zendesk Support?

Report generation is still slightly tricky and not very customizable as per my inquiries. It would be advantageous to have an AI layer that can analyze incoming requests and generate summaries, as ...

See all answers

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Compared 19% of the time

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Compared 11% of the time

Bitrix24 vs Notion

Compared 10% of the time

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Product Reports

Buyer's Guide

Notion

January 2025

Download Notion product report

Buyer's Guide

Zendesk

December 2024

Download Zendesk product report

Also Known As

No data available

Zendesk Support, Zendesk Guide, Zendesk Sell

Learn More

Notion

Zendesk

Overview

Notion is an all-in-one workspace that enables teams to collaborate, organize, and manage their work effectively. Its primary use case is to streamline project management, knowledge sharing, and task tracking. With its versatile functionality, Notion allows users to create and customize databases, wikis, and documents, making it a powerful tool for organizing information.

The most valuable functionality of Notion lies in its flexibility and ease of use. Users can create and link various types of content, such as text, images, files, and even embed external resources. This enables teams to centralize their work and collaborate seamlessly, eliminating the need for multiple tools. Notion's drag-and-drop interface and intuitive editing features make it accessible to users of all technical backgrounds.

Notion helps organizations by fostering transparency, improving productivity, and enhancing knowledge management. By providing a centralized platform for collaboration, teams can easily access and contribute to shared projects, reducing communication gaps and ensuring everyone is on the same page.

Notion's powerful search functionality and tagging system enable efficient information retrieval, making it easier to find and share knowledge within the organization.

Zendesk Support is intuitive, and it's built with support agents in mind. Everything they need lives in a single, dynamic help desk interface so it's easy to be productive and manage customer interactions.

Sample Customers

Startups like Loom, Mixpanel, Blinkist, Adobe, Deel and Education facilities such as USC, Dartmouth and The University of Chicago.

Mailchimp, Tesco, Vimeo, Instacart, Mediaocean, Slack, Uber

Buyer's Guide

Notion vs. Zendesk

January 2025

Free Report: Notion vs. Zendesk

Find out what your peers are saying about Notion vs. Zendesk and other solutions. Updated: January 2025.

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