We performed a comparison between Notion and Zendesk based on real PeerSpot user reviews.
Find out in this report how the two Knowledge Management Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The product is easy to use and has good responsiveness."
"The product is easy to use and has good responsiveness."
"The product has a valuable feature for databases. It has a table and a calendar view and saves various documents in the system."
"The most valuable feature of the solution is its flexibility...The initial setup of Notion is easy."
"The ability to structure data is one of the most essential functions of Notion."
"The initial setup is easy."
"I like the high level of customization in Notion."
"Notion is a great tool for note-keeping and note-sharing."
"What is cool about Zendesk Guide is how it works together with others Zendesk products. Especially with support and with the analytics. Put those together for a small or medium-sized company and it's a really powerful tool."
"Zendesk Support has a lot of good APIs."
"The feature to move over my customer experience team tickets for different specialists is very valuable for my team."
"We rarely had issues with Zendesk."
"I found the user experience with vendors on Zendesk to be straightforward, especially when it comes to understanding and searching for specific tickets. The search and navigation tools are easy to use, and I haven't encountered any issues with delays or communication gaps in ticket resolutions."
"It is very easy to connect back and forth between the requester and the person fulfilling the ticket."
"It's a very stable tool, very powerful."
"The initial setup is simple and straightforward."
"The product could be integrated with external platforms."
"There could be an automation feature included in the product."
"It is complicated to connect Notion with external systems."
"Adding more color options to the application would enhance its usability and flexibility, allowing users to better customize their content"
"There could be an automation feature included in the product."
"Notion's UI could be better."
"Notion's UI needs improvement."
"The linked view of database, along with the sharing and permission settings, are areas with shortcomings in the solution that need improvement."
"The solution itself wasn't easy to set up."
"The solution could integrate better with QR codes from some websites such as Facebook."
"If I write an article, and I have a team of 30 people, and they all have a Zendesk account, when I write an article, I send them an email. "Hey guys, I just wrote this article. It's one of the most popular topics this month on which we are not covered. Please check it and make sure that you include it in your resolutions". The issue is, once I send it to those 30 people, and they open it, the next morning, that article is the most popular article."
"It needs to improve in terms of its flexibility, price, and installation."
"There is always a network issue with Zendesk. But we don’t know whether it is managed. The network issue is that when I call, it does not let us."
"You couldn't give administrative access to new hires."
"As per me, there arent much significant issues or areas for improvement with Zendesk, as my usage of it is limited. I appreciate its ability to organize tickets effectively based on tags, allowing me to easily gather and analyze customer feedback and requests."
"Zendesk Guide's customization could be improved. I would like it to be easier and maybe open-sourced, so that if you have a developer in your company, you can do it yourself. Right now, that isn't allowed, so you need to have it done via the integrator. Another improvement—this is nit-picking—is that it could be less easy to make changes. Some things are so easy that they sometimes look a little amateur-ish. Most of the templates are built-in so they can be used directly, so they are very simple."
Notion is ranked 5th in Knowledge Management Software with 8 reviews while Zendesk is ranked 2nd in Knowledge Management Software with 57 reviews. Notion is rated 8.0, while Zendesk is rated 8.2. The top reviewer of Notion writes "Highly-recommended and customizable solution for extensive data management". On the other hand, the top reviewer of Zendesk writes "Stable tool, making it reliable for handling tasks but difficult initial setup". Notion is most compared with Microsoft Project, Bitrix24 and Wrike, whereas Zendesk is most compared with ServiceNow, JIRA Service Management, Atlassian Confluence, Freshservice and Microsoft Dynamics CRM. See our Notion vs. Zendesk report.
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