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Notion vs Zendesk comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 27, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Notion
Ranking in Knowledge Management Software
4th
Average Rating
8.2
Reviews Sentiment
7.2
Number of Reviews
14
Ranking in other categories
Project Management Software (14th), Document Automation Software (3rd)
Zendesk
Ranking in Knowledge Management Software
3rd
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
59
Ranking in other categories
CRM Customer Engagement Centers (7th), CRM (20th), Help Desk Software (9th), IT Service Management (ITSM) (7th), Sales Force Automation (7th), Reporting (13th), Community Platforms (3rd)
 

Mindshare comparison

As of April 2025, in the Knowledge Management Software category, the mindshare of Notion is 10.7%, up from 2.6% compared to the previous year. The mindshare of Zendesk is 12.8%, down from 19.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Knowledge Management Software
 

Featured Reviews

Iván Fanego - PeerSpot reviewer
Creates customizable systems and improve team collaboration
Notion is a very flexible and customizable platform, allowing users to create whatever they need. The most impactful feature for project management is the ability to invite multiple client stakeholders without complication. Once I understand the basics, it's easy to use despite an initial learning curve. It also significantly improves team collaboration through customized views and visualizations of data.
Ahmed Nassar - PeerSpot reviewer
Stable tool, making it reliable for handling tasks but difficult initial setup
It has a huge problem regarding the price. The price increases every year. Every year, they raise the price of the licenses, which makes a lot of limitations, and you have to pay more. So that's some conditions. Actually, most of the companies that use Zendesk need a customer experience or customer care department. However, Zendesk only works with chatbox or emailing services, but it can also use Genesys, VoIP, or voice sensors. Additionally, Zendesk needs the administration panels to be easier because it's a very complex panel. You need to search for a lot of things to do, like a small job. So you have to do a lot of setup regarding the integration, and it's a little bit challenging to integrate any software in the vendor.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The ability to create and organize notes, plans, and technical content in a single platform is the product's most valuable feature."
"Notion has very strong integration capabilities."
"Notion is a very flexible and customizable platform, allowing users to create whatever they need."
"I like the high level of customization in Notion."
"We can install it on mobile phones, making it feasible to manage productivity."
"It is easy to use and very intuitive compared to Microsoft Project."
"The initial setup is easy."
"It is easy to use, and I love its UI."
"I found the user experience with vendors on Zendesk to be straightforward, especially when it comes to understanding and searching for specific tickets. The search and navigation tools are easy to use, and I haven't encountered any issues with delays or communication gaps in ticket resolutions."
"Zendesk Support has a lot of good APIs."
"The stability has been very good."
"It's a very stable tool, very powerful."
"I love how the tickets would auto-populate very quickly in Zendesk, especially when a call comes in."
"The most valuable features of Zendesk Support are collaboration, reports, and a self-service portal. The customer and team can see all the information needed from the portal."
"One of the most valuable features is the ease of use. If you take the standalone product, it is so easy to use, but if you want a tailor-made Zendesk Guide, you can't do it yourself. However, you can use a template that already exists—they have a lot, and they're very cheap, around 300-400 euros—and use it on all your brands. It's a very easy product to use."
"What is cool about Zendesk Guide is how it works together with others Zendesk products. Especially with support and with the analytics. Put those together for a small or medium-sized company and it's a really powerful tool."
 

Cons

"There could be an automation feature included in the product."
"It can be difficult to contact the people at Notion."
"Notion's UI could be better."
"The platform's documentation feature needs improvement."
"The linked view of database, along with the sharing and permission settings, are areas with shortcomings in the solution that need improvement."
"The product could be integrated with external platforms."
"Adding more color options to the application would enhance its usability and flexibility, allowing users to better customize their content"
"The only problem I experience is that it often hangs. I might find myself trying to load a new page, but I am unable to move from one page to another due to frequent hanging."
"It wasn't easy to set up so we're only using a third of all of the features,"
"As per me, there arent much significant issues or areas for improvement with Zendesk, as my usage of it is limited. I appreciate its ability to organize tickets effectively based on tags, allowing me to easily gather and analyze customer feedback and requests."
"It needs to improve in terms of its flexibility, price, and installation."
"The solution could integrate better with QR codes from some websites such as Facebook."
"Report generation is still slightly tricky and not very customizable as per my inquiries."
"The price of the solution should be reduced."
"They have something called Zendesk Explore, which isn't as good as what they had in place previously."
"If I write an article, and I have a team of 30 people, and they all have a Zendesk account, when I write an article, I send them an email. "Hey guys, I just wrote this article. It's one of the most popular topics this month on which we are not covered. Please check it and make sure that you include it in your resolutions". The issue is, once I send it to those 30 people, and they open it, the next morning, that article is the most popular article."
 

Pricing and Cost Advice

"Notion offers a free plan that covers most functionalities. Clients are only prompted to upgrade if they require AI capabilities, priced at $10 for unlimited usage, or if they need to add team members, typically around $10 per member."
"The pricing structure is quite reasonable, and the basic plan covers the most essential features."
"I pay around $100 per year."
"Notion is free to use."
"I rate the product's pricing a three out of ten. We only need to pay for it if we use it in the workspace."
"It's pretty affordable."
"The product has good pricing."
"The product's pricing depends on the usage plans."
"Zendesk's licensing is not cheap. For Enterprise, we are paying $200 per agent. It's a per-month cost, so it's pretty steep. There are some services you need to pay extra for. For example, with Zendesk Guide, we had to buy the most expensive offering in order to get Multibrand and everything. We also had to pay a lot of money for themes."
"We pay for the solution on a yearly basis and my understanding is that the cost is about $30,000. That's the cost for 24 to 25 agents."
"From what I hear, Zendesk's pricing is a little expensive."
"The price is very competitive."
"There are different plans that are offered. We are using the entry-level plan. The overall price of the solution should be reduced. The price is too high."
"You have to pay extra for better support. So it's not only the license that you pay for, but you have to pay extra for the support as well."
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Top Industries

By visitors reading reviews
Computer Software Company
20%
University
9%
Media Company
8%
Manufacturing Company
6%
Computer Software Company
23%
Educational Organization
12%
Financial Services Firm
8%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Notion?
I like the high level of customization in Notion.
What is your experience regarding pricing and costs for Notion?
It's affordable and offers community support if I get stuck. I can find help through community forums like Google, where people share insights on navigating problems. Many people understand it, off...
What needs improvement with Notion?
It is easy to use, and I love its UI. The only problem I experience is that it often hangs. I might find myself trying to load a new page, but I am unable to move from one page to another due to fr...
What do you like most about Zendesk Support?
I found the user experience with vendors on Zendesk to be straightforward, especially when it comes to understanding and searching for specific tickets. The search and navigation tools are easy to ...
What is your experience regarding pricing and costs for Zendesk Support?
I am not currently aware of the exact pricing, but since we are still using Zendesk, it appears to be at a reasonable price point.
What needs improvement with Zendesk Support?
Report generation is still slightly tricky and not very customizable as per my inquiries. It would be advantageous to have an AI layer that can analyze incoming requests and generate summaries, as ...
 

Comparisons

 

Also Known As

No data available
Zendesk Support, Zendesk Guide, Zendesk Sell
 

Overview

 

Sample Customers

Startups like Loom, Mixpanel, Blinkist, Adobe, Deel and Education facilities such as USC, Dartmouth and The University of Chicago.
Mailchimp, Tesco, Vimeo, Instacart, Mediaocean, Slack, Uber
Find out what your peers are saying about Notion vs. Zendesk and other solutions. Updated: March 2025.
842,767 professionals have used our research since 2012.